Complaints

This profile includes complaints for Harry & David's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Harry & David has 26 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Harry & David

  2500 S Pacific Hwy Medford, OR 97501-8724

• 

  Harry & David

  1111 N Roosevelt Dr Ste 350 Seaside, OR 97138-4610

• 

  Harry & David

  1101 Supermall Way Ste 1364 Auburn, WA 98001-6532

• 

  Harry & David

  10600 Quil Ceda Blvd Ste 522 Tulalip, WA 98271-8094

• 

  Harry & David

  10406 Emerald Coast Pkwy W Ste 64 Destin, FL 32550-4999

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 1, 2025, I searched "Lavender plant wreath" to order for a loved one who passed away and loved lavender. Harry and David's Herb ****** is the first one shown for $110 with a 20% discount. I clicked and tried to get the discount coupon to open to bring it to the advertised price of *****. I paid $30 to expedite the delivery to 6/4/25. My communication with the "Chat" did not provide guidance, so I was transferred to "*****", who also communicated through texts. I ordered it anyway as it was something for a funeral.6/2 - I received an email stating that it would be delay from 6/3 and delivered 6/4, which was fine. I called the number to verify because my confirmation stated 6/5 - too late. The customer service agent could not help. I decided to wait and hope the tracking indicated in transit.6/3 - I received and email stating that the item is no longer available. The order confirmation did not state this. I would have looked elsewhere had I known. I talked to an agent and supervisor, stating that this is unacceptable. I requested my full refun of $163.59. The supervisor said she would send Moose Munch or Truffles as an apology, as that is there policy. I said I would take the free truffles (1, 2,10?). She said she would refund my order.6/3 I followed up with an email detailing the miscommunication and unaccepatble business practices.6/3 PM - I received an email stating that I would be charged $109 for the Sympathy Truffles (which were not ordered). I called and explained, again, the debacle of their company. I requested a full refund of $163.59, was not paying for truffles, so cancel any charges. I was told she would do what she could but that the truffles might already be in transit and I would be charged.This is unaceeptable; miscommunication, AI email responses which are not accurate reflections of the the conversations, and charges that should be refunded. I do not have my wreath. I am being charged.

  Business Response

  Date: 06/04/2025

  Dear *******,
  
  Thank you for choosing Harry & David for your gifting needs.
  
  We sincerely apologize for any inconvenience related to your sympathy gift order. I regret that I was unable to connect with you by phone this morning. Please be assured that we are committed to resolving this matter to your satisfaction.
  
  For your convenience, I have included the contact information for our ****************** team: please call ************.
  
  We appreciate your understanding and sincerely apologize for any inconvenience caused. We hope to have the opportunity to regain your confidence in Harry & David moving forward.
  
  Sincerely,
  
  **** *.  
  ****************** Specialist  
  Harry and David

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December, I purchased a "6 month plant of the month club" as a gift for my mother. As it was described, my mother was to receive a different plant each month. Each month had a designated plant. Each plant was to be delivered with the minimum of the name of the plant, but also with the care that the plant required. This is now the 6th month and this has not happened once. She received her first plant... without any description or direction. With a week it was dead. I called and asked for this plant to be replaced. I was told that they are "out of gardenias". I asked that it be replaced with a different plant... I was told there was only the mini rose available for the following month. We did not want this since she would already be receiving a mini rose. They offered me credit. Which I took and placed an order for ***** popcorn. The popcorn was never delivered. She did received the mini rose in Feb. In March she should have received a Pothos plant but did not receive ANYTHING!!! When I called about this, I was told that it was canceled and they did not know why! In April, she should have received a Gerbera daisy... again nothing!!!! This time when I called they told me that they don't know why she did not receive anything but that they would send her a Gardenia ... which they did. Come May, I called to inquire to make sure that she would receive her plant, which she WOULD NOT have if I did not call! Again, they are not sure why!!! Now we are in June... I just received an email stating that her plant has been shipped. We will see.I have spoken for endless hours with customer service **** trying to find out what the problem is. No matter who I speak to, nobody has an answer. When I make a complaint, they apologize. Yet, NOTHING is changed. I use 1-800-FLOWERS quite often. However, I will NEVER use this company or any of it's counterparts ever again. This was an absolutely horrendous experience. This company should be ashamed.

  Business Response

  Date: 06/04/2025

  Dear ****,
  
  Thank you for choosing Harry & David for your gifting needs.
  
  We sincerely apologize for any inconvenience related to your 6-month *************** subscription for your mother. I regret that I was unable to connect with you by phone this morning. Please be assured that we are committed to resolving this matter to your satisfaction.
  
  For your convenience, I have included the contact information for our ****************** team: please call ************.
  
  We appreciate your understanding and sincerely apologize for any inconvenience caused. We hope to have the opportunity to regain your confidence in Harry & David moving forward.
  
  Sincerely,
  
  **** *.  
  ******************
  Harry and David 
  
  

  Customer Answer

  Date: 06/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:05/21/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 7, 2025 Order #: ********** I ordered the Thank You Deluxe Favorites Gift Basket Item #: *****XR Price: $114.98 Delivery date Week of May 12 During the week of May 12, I noticed that theyd arbitrarily changed the delivery date to January 2026! When I called they said some of the items were out of stock. So they had me choose a different gift basket and promised delivery by May 16. I chose:Market Tote Gift Item #: *****X Price: $119.99 Not only did they not deliver the item, they actually canceled the order without letting me know. I called customer service and was on hold for almost an hour before giving up. I must note that I explained that this gift was for a professional occasion and therefore stressed the importance of delivering it that week since a previous order on April 30 had also been cancelled due to Harry & Davids incompetence. I have been so embarrassed having to explain to my professional colleagues why the thank you gift has now been cancelled twice after wasting their time verifying twice that they would be home when gift is delivered because it has perishables. This is just completely unacceptable and unprofessional.

  Business Response

  Date: 05/22/2025

  Dear ******,
  

  Thank you for contacting us regarding your recent order. We would like to offer our sincerest apologies to you for the issues you experienced. We consistently told you a date the item was going to be delivered on, but we did not deliver on those promises. We show the Market Tote Gift Item # *****X was delivered yesterday, 05/21/2025. You can track this item via ***** at ***************************************** and use your tracking number of **********. 
  
  Due to the delay in getting this order delivered to your recipient when requested, we have issued you a full refund for this item. The timeframe for it to post to your next statement is dependent on your credit company's policy for refunds.
  
  Although an apology does not make up for your disappointment, we want you to know that we are truly sorry for any inconvenience this may have caused. Please contact our ***************************** at ************ if there is anything else we can assist with; you can reference your case ID # of *******. Our team is available Monday through Friday, from 11:00 A.M. to 8:00 P.M. EST.
  
  We have always taken pride in providing high quality customer service, we appreciate your understanding and we hope to have the opportunity to restore your confidence in Harry and David soon.
  
  Sincerely,
  
  ****** *.
  Enterprise ****************** Specialist
  **************************************
  Call Toll Free 1-************

  Customer Answer

  Date: 05/23/2025

   
  Complaint: 23362777
  
  While I appreciate that Harry & David is being accountable for its ineptitude, I am rejecting their response because I dont see any refund posted in my account. And I have zero trust in this company right now. My bank is pretty swift about posting refunds. When I see the refund posted in my account, I will update the status. Thank you.
  
  Sincerely,
  
  ****** *******

  Customer Answer

  Date: 06/03/2025

  Complaint resolved. I received the refund. Thank you!

• Initial Complaint

  Date:05/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unable to get this company to stop sending me emails. I have unsubscribed from everything I can on my end and contacted customer service on May 4th. I was assured the emails would stop within 6 days, but they continue.

  Business Response

  Date: 05/22/2025

  Dear ****,
  
  Thank you for reaching out to us. We apologize for the need to contact us again to verify removal from our promotional emails. We show that you have been completely unsubscribed. We do create our promotional emails in advance, and because of this, you may have been on some future dated releases. We have submitted your information to be added to our suppression file to ensure removal off any future dated releases as well. Please allow up to 7-10 business for this to be completed. Please be assured, you will not be on any newly created promotional email lists. 
  
  Although an apology does not make up for your disappointment, we want you to know that we are truly sorry for any inconvenience this may have caused. Please contact our ***************************** at ************ if there is anything else we can assist with, you can reference your case ID # of *******. Our team is available Monday through Friday, from 11:00 A.M. to 8:00 P.M. EST.
  
  We have always taken pride in providing high quality customer service, we appreciate your understanding and hope to have the opportunity to restore your confidence in Harry and David. 
  
  Sincerely,
  

  ****** *.

• Initial Complaint

  Date:05/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a box of Chocolates for Mother's Day only for the item to be shipped WITHOUT an ice pack to *******. Mind you they charge $17.99 for Shipping and I paid for the passport $29.99 add-on instead - considering it may be a good site for future gifts. (Shipped from GA warehouse) It came completely melted so CS agrees to send an expedited replacement for the next day. (May 15) I check back and come to find the item got place on HOLD due to being "unable to reach delivery deadline" and won't be expected till May 29th - What?? This second CS interaction was terrible because the agent couldn't even process the refund and barred me from any proper offers to make this horrible situation right. Saying that policy is either refund or replacement - not even acknowledging how ridiculous this circumstance is, failed first attempt remedy, and should be going above and beyond to make it right. I expressed that I the passport add-on should also be given consideration due to horrible shipping ****************** I see you offered a total refund AND replacement to others here - which seems appropriate given the ridiculous delivery and cs experience - wasting my time and money plus disappointing my Mom. Order #: ********** Order #: ********** (the replacement that was supposed to be expedited)I am also seeking that the shipper be held accountable for not following packing policy.

  Business Response

  Date: 05/17/2025

  Dear *******,
  
  
  Thank you for informing us that your order was delivered melted and unsatisfactorily. 
  
  Your feedback is highly valuable to us, and we regret any disappointment caused to you and your mother. We appreciate you taking the time to inform us of your concerns, and we are sorry for the issues you have encountered. We have issued a full refund and have updated the replacement order to arrive by 5/21/25. Please contact our ***************************** at ************ if there is anything else we can assist with. Our team is available Monday through Friday, from 11:00 A.M. to 8:00 P.M. EST.
  
  We appreciate your understanding and hope to have the opportunity to restore your confidence in Harry and David.
  
  Best regards,  
  
  **** *.  

  Enterprise Executive Services 

  Harry and David
  
  

   

• Initial Complaint

  Date:05/13/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Easter dinner for my mom, paid extra for fast delivery. It was supposed to arrive Saturday before Easter. It was not delivered on time so we requested a refund. The food was finally delivered on Monday and the box was ruined. The steaks were warm and had bled onto everything in the box. The cheesecake was melted and smashed, nothing was salvageable but we didn't really worry because we had already been refunded. Except we haven't been refunded. They say the refund was processed 4/21 but I still don't have it. I don't blame Harry and David for the delay or warm ****** box, that's all ***** but I do blame them for telling me it's been refunded when it has not. I have to actually dispute the charge with my bank. Originally I spoke to an agent on the phone who said I would get email confirmation for the refund, I did not. A few days later I spoke to an agent in chat who said the refund was processed, it would take 10 business days and they would not be able to send a confirmation email so I took a picture of the chat. It's now well past 10 business days, I chat with an agent today who assures me the refund is complete, I took a picture of that chat too because in order to dispute the charge with my bank I need some proof that they said they would refund me. Now my bank gets to deal with them. Getting a refund for this problem shouldn't be this annoying. I don't think I'll order from them again over this.

  Business Response

  Date: 05/14/2025

  Dear *****, 
  
  
  Thank you for reaching out to us. 
  
  We're very sorry for the issues you have encountered with your Easter Dinner order for ******. We have always taken pride in providing high quality products and service but regrettably, this is not what you've experienced.  
  
  Although an apology does not make up for your disappointment, we want you to know that we are truly sorry. We have processed a full refund. Your refund was processed on 4/20/25. Your refund Confirmation number is R1000322622.
  
  Again, we apologize for the inconvenience this matter may have caused; and hope to deliver a smile for you soon. 
  
  
  Sincerely, 
  
  ***** *. 
  Executive Services 
  Harry and David

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Harry and David replaced a beautiful Mothers Day gift with two bags of Moose Munch. I was not notified or given the opportunity to send something else. They did give me a refund, but they did not offer anything else. When I called back they said they could do nothing else. I called three times asked To speak to someone else and basically they said theyd send an email saying sorry. Email? For ruining Mothers Day and making my Mom feel bad when she got the card with two bags of moose munch making her feel like that is all she was worth? In what planet are two bags of moose munch an appropriate replacement for a flower and cookies and chocolate? Given the late date no one delivers for Sunday. They did not make it right. On top of that, they sent me a text message confirmation with the picture of the item saying that the present had been delivered. I told them I was a good customer. I and they said they only saw one item. When I logged into my account, I saw the order history which shows all my orders. I have pictures of everything including their glib attitude towards ruining Mothers Day. I live out of state. I cant walk there and replace the gift! Not to mention her hurt feelings.

  Business Response

  Date: 05/10/2025

  Dear *******,

  Thank you for reaching out to us. We are so sorry your item for Mother's Day was substituted with an item you didn't care for. Although it was the same price, we understand you would have preferred something more like the original item you selected. Please contact us at our ****************** for Harry & David to discuss what we can do to make this right. We can be reached at ************** and are available from 7:00 AM to 10:00 PM EST, 7 days a week.

  Sincerely,

  ****** *.

  Harry & David ******************

  Customer Answer

  Date: 05/13/2025

   
  Complaint: 23311073
  
  I am rejecting this response because: I called back and was on hold  for a long time the first time. I thought I was calling a real person directly whod help not a line where Id be on hold for a long time. I called back after my first call got disconnected. Sure, I thought, things happen. Ill call again. Five minutes, ten minutes at about 15 minutes before I could take a screenshot, the call got disconnected again! Really? This is how you are making things right? Also, they said in the voicemail they sent an email, I received no such thing. Just searched all inboxes to make sure I am not overlooking anything. What I did see were the emails saying my order was delivered with a picture of the items I ordered and not the ones that were substituted. I also found no email informing me the items were substituted. Had I not told my Dad to be on the lookout for chocolate, so it did not melt, I would have never known the sub par substitution was made. My Mom would have only thanked me which she did immediately only Dad told me the gift was not what I had described to him when we talked before Mothers Day. It is concerning that I tried three different times to ask you to make things right and I was never directed to the executive services which as it turns out is not much of a service as they make you hold and then cut the call!

  
  Sincerely,
  
  ******* V ******

  Business Response

  Date: 05/19/2025

  Dear *******,
  We are very sorry that our ******************** has been difficult to contact and that communications we said we sent seem to have not been.  
  As we spoke about on the phone today, we will be sending your Mom a complimentary box of chocolates with an apology message on the box.
  Thank you for giving us the opportunity to make this right.
  Sincerely,
  ** *.
  Enterprise Executive Specialist
  **************************************************
  **************
  
  

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had started a purchase with Harry and David, the only payment options were with ******, and ******. I used Klarna and chose a paid in full option. Once I chose a delivery date and processed the order, I received an email with an adjustment to the delivery date, which was unacceptable and immediately canceled the order. Harry & David is saying Klarna needs to refund me, and Klarna is saying Harry &David needs to refund and this has been going on since April 17th. Please help, I need to get my money back and neither company will get on the phone with me and get this situation resolved. Thank you

  Business Response

  Date: 05/03/2025

  Dear *****, 
  
  Thank you for reaching out.
  
  We sincerely apologize for any inconvenience caused by your recent order. Upon reviewing your account, I see that the refund of $129.29 was processed on May 2, 2025. If we can be of further assistance, you may contact us at ************ and reference Case ID: *******.
  
  We hope that in the future we may have the opportunity to restore your confidence in Harry and David.
  
  Sincerely,
  
  Lisa H.
  Enterprise Executive Services Specialist
  Harry and David
  

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sadly, I have had to come here twice because the company can not fix this issue. I ordered a fruit of the month yearly gift for my brother and his family. They moved. I was assured this was fixed for months - but the ***** gift is shipping to ******* instead of *******, where they now live. I mean, I loved this company so very, very much for 20 years. This is beyond comprehension. Is your IT department in 1912?! This is unacceptable. At this point, refund me for the entire year. I wanted them to have this fruit but this is a MONTHLY embarrassment. You should be ashamed at what you have done to this iconic brand. I will NEVER order from you again. (And you got A LOT of business from me from my workplace, as well as personal.) SHAME ON YOU!

  Business Response

  Date: 04/21/2025

  Dear *******, 
  
  Thank you for reaching out to us and for being such a valued customer. 

  
  We sincerely apologize for the inconvenience you've experienced with your order. We have replaced the order and will continue to monitor the order closely and provide tracking details as they become available each month. The April shipment for the Organic Gold Pineapples was delivered on 4/18/25 at 1:13 PM. The ***** tracking 411772291084 for your records. Please call the ***************************** at ************ if there are any further concerns. Kindly reference replacement order #********** or Executive Case ID: ******* 
  
  We hope that in the future we will have the opportunity to restore your confidence in Harry and David and look forward to hearing from you soon.
  
  Sincerely,
  **** *.
  Executive Services
  

  
  

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order as a gift to ***** ***** on 3/27/25. I checked back on 4/1 as the order had not been assigned a shipment date yet and I had learned my friend would be out of town by the last date in the shipping calendar. The associate was not helpful so I cancelled the order on 4/1/25 I was told that my refund would take 7-10 business days. I called back several days later and was told the same thing. 11 Business days after my refund date 4/1 I still have not received my refund. I called and spoke with ***** who said she could fill out a form to have my refund in 3 more days. I asked to speak with a manager. I spoke with ****** who told me it was clearly their fault that they had not refunded my fee yet. He could fill out a form today and I would have to wait another 7-10 business days. I said this was not acceptable and seemed very shady on their part that they were holding on to my money and refusing to refund it. I asked to speak with someone above him and he left me on hold forever. I want my refund paid ASAP please as harry and David are not holding up their end of their promise.

  Business Response

  Date: 04/16/2025

  Dear *****,

  Thank you for reaching out to us. We are so sorry your order did not arrive as requested and that your refund was not processed in a timely manner. Our system is showing that the refund has been confirmed to be sent back to the original method of payment, the confirmation is dated for today - 04/16/2025. Please allow up to 10 business days for it to be posted to your next statement. The refund total amount was for $69.99. 

  Again, we apologize for any inconvenience this may have caused you. Please feel free to reach out to our ***************************** Team for any further questions or concerns. We can be reached at ************** and are available from 7:00 AM to 10:00 PM EST, 7 days a week. We hope to better assist you in the future. 

  Sincerely,
  
  ****** *.
  ***************************** Specialist
  **************************************
  Call Toll Free **************