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Business Profile

Gift Store

Harry & David

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gift Store.

Complaints

This profile includes complaints for Harry & David's headquarters and its corporate-owned locations. To view all corporate locations, see

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Harry & David has 26 locations, listed below.

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    Customer Complaints Summary

    • 369 total complaints in the last 3 years.
    • 244 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/10/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order that was advertised 20 percent off if I spent a certain amount. I chose a basket for $199. I did not receive the 20 percent off. Also, it did not give me an option to choose shipping. I emailed and never heard back. I also chatted via text and the solution was a promo code for next time ?Anwyays, it got delivered today and they said it was a nice basket but the pear they each had were bruised. Disappointing because the whole point of Harry and David is the pears. Anyways, I never got the discount and never heard back from them via email and I was charged $35 for shipping and I wasnt even able to choose the date I wanted it shipped. I was hoping for next day delivery, and the pears are not in the best shape, maybe because of the heat. Therefore I do not want to send them another one.

      Business Response

      Date: 08/22/2022

      To Better Business Bureau, 

      We attempted to contact customer, left messages. Customer did not respond.  However she called in to cancel the replacement and was fully refunded as her resolution.  

       

      Harry and David Executive Service

       

    Harry & David is NOT a BBB Accredited Business.

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