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Business Profile

Gift Store

Harry & David

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gift Store.

Reviews

This profile includes reviews for Harry & David's headquarters and its corporate-owned locations. To view all corporate locations, see

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Harry & David has 26 locations, listed below.

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    Customer Review Ratings

    1.06

    Average of 225 Customer Reviews

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    Review Details

    • Renee M

      Date: 04/22/2025

      Renee M

      Date: 04/22/2025

      Horrible experience, ordered a house warming Christmas gift for a friend for Christmas. The Christmas cactus was ok but the Candy cane amaryllis was a pot of dirt and straw, no plant showing. It finally bloomed late March! I complained and was told to order another plant for myself as an apology gift. I ordered a gardenia house plant. Months later, it has still not arrived, and I reached out again to their social media representative because I couldnt get an answer the telephone. I was told that they have no life plants at this time and to make another selection. I know that they were bought by 1- 800 flowers so how do they not have any plants? I chose a lavender wreath to put in my bedroom instead of a plant for my table and to date I have not received it either. I reached out today to complain again because this has been going on since December and today, I was told that I will be notified when my order is ready to ship, but they cant give me a date. Apparently they have no items readily available. I will never order from Harry & Davids again and I will never recommend them to anyone. Additionally, I will never order from ***** flowers again because they own this company that has zero customer service.

      Harry & David

      Date: 04/23/2025

      Dear *****,

      Thank you for reaching out to us. We are sorry for the issues experienced with your order. We have sent you an email with details on your replacement order and shipping refund. 

      Please feel free to reach out to our ***************************** Team for any further questions or concerns. Again, we apologize for any inconvenience this may have caused you. We hope to better assist you in the future.

      Sincerely,

      ***************************** Specialist

      Harry & David

      Date: 04/23/2025

      Sent email direct to customer: 

      Dear *****,


      Thank you for reaching out to us. We are sorry for the issues experienced with your order. We show a replacement order for the Lavender Wreath has been processed and is scheduled to arrive by 04/30/2025. We will update you via email with the tracking information once it becomes available. We also show a refund for the shipping charges in the amount of $14.01 was processed 04/22/2025 as a further apology, please allow up to 10 business days for it to post to your next statement.

      Again, we apologize for any inconvenience this may have caused you. Please feel free to reach out to our ***************************** Team for any further questions or concerns. We can be reached at ************** and are available from 7:00 AM to 10:00 PM EST, 7 days a week. We hope to better assist you in the future.
       
      Sincerely,

      Brandi B.
      ***************************** Specialist
      ***********************************************************************
      Call Toll Free **************

    • Diane P

      Date: 04/19/2025

      We received a gift of 6 months of one chocolate delivery per month. Overall I would rate the chocolates okay. Today we received the chocolate covered cherries and they are terrible. The chocolate was very dried out like it was old and the taste rated a negative 1. Very disappointed with this company and would not recommend as a gift item for anyone.

    • Chris tiana C

      Date: 04/05/2025

      These people claim to have the strongest guarantee in the business - God help us! Do not believe it for 1 minute. Maybe you won't waste as much time as I have and be as terribly disappointed as I am.If I could leave a negative # of stars, I would. I am still in the middle of trying to deal with these callous, hypocritical incompetents, who have apparently never heard that actions speak louder than words. If I have to listen to one more liar read me a script about how much s/he feels my pain and understands my frustration and is going to do whatever s/he has to do to make things right, I just may become ********** of this writing, I have made 6 attempts to try to get anything even vaguely resembling customer service from these people, and I have been unable to get in touch with anyone who actually understands English and/or is even able to do simple math. I have received 3/4 of my order, and part of it is wrong. ** **** absolutely refuse to let you speak to a supervisor, and the email addresses from which they contact customers are 'no reply', which they do not bother to let you know until after you try to email them...I guess that would probably be just a bit too much like honest and right for these ******** one point, on day 2 of this thus far week-long debacle, I received a phone message after having completed an online survey they sent me. The woman who called did not even have my name right, she could not pronounce her own name clearly enough for it to be understood, and both the phone number and the reference number she left were conveniently ******************* this point, it looks like my only option is to contact my state's ********* and see if they can do anything or suggest any other avenues to pursue.

    • Dr E

      Date: 03/11/2025

      OUTSTANDING customer service.A gift came damaged. ********************** and ********************** replaced the order without delay!

    • Denise V

      Date: 03/11/2025

      Canceled order after delivery was delayed and would not be delivered on time. Someone at Harry & David used the credit card number and fraudulent charges were placed on my card. 6 mos later they keep sending me bills and even though fed ex shows package as not delivered. I called yet again spoke with ****, she states no record of my previous calls. I asked how you can you have a record of this call and not the others? Then she said she wasnt going to go through all the calls. This company is shady. They steal your credit card information. **************** is not even in this **********************!

    • Mary M

      Date: 02/26/2025

      Received a "gift" from my friend for Christmas. Fruit was ROTTEN"! cookies were hard not eaten. Called for replacement, spoke. Many times to incompetent staff. They also called the person who gifted to me. Spent her hard earned money for what is seen as garbage! It wasn't till FEBRUARY that they sent replaced fruit. They promised candy basket instead. Never came either. Promised replaced fruit all through *************** sent. After me and my friends multiple phone calls over a month 1/2 something finally sent to replace fruit but nothing else. ****************. Don't waste your $$! Ridiculous! Poor customer service as well. Embarrassing at best!

    • Diana R

      Date: 02/24/2025

      One reaches to a internet gift company for an easy way to send a timely gift. DON"T TURN to Harry and David. It used to be a fabulous company but I will not be turning to them again. I had wanted to send a timely get well gift. I selected a specific date on the website, paid extra for it. It is now 5 days later and 4 phone calls later and still no gift delivery. On the first 3 phone calls I was promised a ***** delivery by the end of the day......nothing. I can see on the ***** tracking that the package is just sitting in a nearby suburb but there isn't anything Harry and David can do to move it along. Their records show a delivery day 1 week past the one I selected. Why on earth would they have taken extra money for a far off delivery date. The sham of telling me for 3 phone calls that it would deliver by end of day was the real upsetting part. And I can't understand why I am watching a box of fruit sit for days in a ***** system. Now I see all these other reviews about deliveries of rotten fruit. So FRUSTRATED!

    • susan s

      Date: 02/21/2025

      Ordered a Christmas basket for my Mom. It arrived with rotten fruit. Took several days for company to respond and when they did they told me they would send a new package and remove the shipping. I was fine with that. That was BS, never received new package. Emails back and forth kept putting me off and finally credited my purchase via ******. My Mom never received the new package after them giving me a date of arrival (which was early Feb). I have never had issues with this company before but this is baaad.

    • Alyse K

      Date: 02/14/2025

      The customer service is none existent. I had an issue with the custom service agents lied to me and told me they would send a new gift card by mail to refund me for missing items in order. They never sent it and I was ran around on the phone for 1 1/2 hours, o was reading all kinds of reviews and similar issues with the lies from the customer service team. I called back when I didn't receive my gift card and now it's way more complicated than that. Refunded an old gift card I don't have anymore. Supervisor was not helpful a bit and didn't have any compassion or care for me just said he can't do anything. I was just wanting a replacement box and the company who is overpriced and could not even do that to make it right, fix the issue and get me off the phone with a resolution. Nope, ****** learned. I'll never order from them again. They claim to have and want to give great customer service. Well news flash! It ***** , it's the worst actually. You lost a customer today.

    • Richard C

      Date: 01/24/2025

      Harry & David is not a responsible company...it lacks true customer service .It promises service ***** times and dosent follow through...no matter how many times you complain, your promised satisfaction with no result

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