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Business Profile

Gift Store

Harry & David

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gift Store.

Reviews

This profile includes reviews for Harry & David's headquarters and its corporate-owned locations. To view all corporate locations, see

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Harry & David has 26 locations, listed below.

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    Customer Review Ratings

    1.06

    Average of 225 Customer Reviews

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    Review Details

    • Paul C

      Date: 11/19/2022

      Purchased the prime rib roast and heated it per instructions. It came out very well done and inedible. Harry and David refused to honor their warranty.

    • Cathy G

      Date: 10/31/2022

      I am extremely disappointed in Harry and David customer service .I found a charge from them in January for $29.99. I called them and it was stated I had no orders pending. I therefore reported the charge as fraudulent After further investigation it was determined the charge was an automatic charge to my account to renew "Celebration Passport." This is a membership to allow for free shipping with orders.I asked to cancel my membership. It was stated that refund would not be a problem. HA!After many phone calls and e-mails, twice being told it was bumped up to a higher level and twice being told I would hear back within 24 hours ( which never happened) I stated I would informing BBB of my experience. I also was informed on one call that they had no record of my previous calls and e-mails, The phone calls I made informed me that calls were being recorded for better customer service and I have copies of my e=mails from Sept 6th all they way back to July. I finally received my refund for $29.99 this month. It took nine months and much persistence on my part to obtain this refund.The check is not from Harry and David but it is from 1-800flowers???? I assume this is the refund? The customer service is enough to convince me not to recommend Harry and David to anyone.I have always enjoyed the quality of their products and every person I talked to on the phone was very polite and respectful. I an saddened that I can no longer use their service *****

    • Farzana R

      Date: 09/09/2022

      Never order from this company. You can never get removed from their email list. I requested over a course of 5 years to be removed, yet they are so desperate for customers, they email me every month. They company should be forced to shut down. There is no customer service and they are too pricey.

    • Terri M

      Date: 08/15/2022

      I was told this company is to "go to" for high end gifts. Planned on sending multiple high end gifts. ****************** was so poor. Tried to assumptive close me over and over again as I tried to make choices on delicate gifts for someone who....saved my life...just awful...after getting frustrated that I would not just make a descision. I was told they would park the order but only for 24 hours...then it would be lost. This was on a Friday....So I took the weekend to think about..I had the 2 gift numbers I had already sorta decided on but needed to choose 5 more...and was feeling VERY pressured...I figured I would just replace the order... At 8:50am on Monday morning....a ***************** person" called and tried to hard close me...asking for my credit card number twice to "finish the order"??....rude...in my face and knew nothing about my needs. Said they would keep calling everyday to get payment untill I completed order??? I told them to cancel it! They just lost my business. Like a sleezy car sales lot....I am actually horrified I almost purchased from them. Buyer beware.

    • Pam K

      Date: 08/13/2022

      Ordered gift for 91 year old mother. Happy Birthday box with 2 day shipping. A food box. **************** said so sorry, but will be 3 days late. Now box is at ************* sitting there. Will not order from them again. They are expensive and rely on false advertising. There is no customer service. I can see why they are not BBB Accredited.

    Harry & David is NOT a BBB Accredited Business.

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