We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Solar Energy Design

Purelight Power, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.14

Average of 104 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Ron and Frankie O

    Date: 04/20/2023

    Ron and Frankie O

    Date: 04/20/2023

    Putting solar panels on the roof of our barn wasn't a quick process, but Purelight Power representatives were always available to keep us informed of the progress, by phone, e-mail or text messages. Their on-site teams are efficient and very professional, the workmanship is excellent, and we are especially grateful for the follow-up visit from their customer service representative, who walked us through the process of monitoring our system and answered all our questions. So far, we're quite pleased with our solar system, and we recommend Purelight Power to anyone looking to invest in solar.

    Purelight Power, LLC

    Date: 04/28/2023

    Thank you for your review! Congratulations on your energy independence. We truly appreciate your recommendation. While we understand the timeline is lengthy, we try to mitigate scheduling on your end and over communicate next steps. We appreciate your feedback in the review.

  • John E S

    Date: 04/20/2023

    John E S

    Date: 04/20/2023

    Just completed having solar installed and a new roof put on by their roofing company. All completed in a timely fashion and were very happy with the project. No complaints.

    Purelight Power, LLC

    Date: 04/28/2023

    Thank you for your review! Congratulations on your energy independence. We truly appreciate your feedback and choosing Purelight Power for your solar energy transition.

  • Don B

    Date: 10/12/2022

    Don B

    Date: 10/12/2022

    I'm very pleased with my new roof and solar. Every person involved in the process was very polite and professional. It was a very easy and timely process. I'm telling everyone I know of my experience with Purelight because it seems that quality and service overall has been in decline in the past several years and it's so uplifting to see a company deliver such exceptional service and product. Many thanks.

    Purelight Power, LLC

    Date: 10/17/2022

    We're so glad we could help you go solar, ***! Thank you for the review, and please reach out if you ever have any questions about your system.

  • Leslie M

    Date: 07/29/2022

    Leslie M

    Date: 07/29/2022

    The salesman that came to my house and talked to me about initial installation/ design was helpful and responsive. Things moved along fairly well for the first initial scoping/ design/ consultation aspects. Since then, I have a had a lot of trouble even reaching anyone in the office. I call many times and leave messages and they never call back. I am getting frustrated. So, today I called them (and miraculously someone actually picked up the phone!!!- first time ever) because earlier they said my permission to operate is in Pac Power's hands, I called Pac Power and they said that Purelight needs to upload images of the inspection stickers (inspection took place over 2 weeks ago). Purelight said today that they were waiting on Pac Power and that it only would be 10 days to operate. Pac Power said they are waiting on proof of inspection and that it will be at least one month to process the inspections and install some type of meter. Why in the heck doesn't Purelight have their act together in terms of calling their customers back when I leave a message on their main number, and why don't they upload the inspection to their system like they are supposed to? I asked Pac Power if I could do it but he said no, only Pure Light can do it. I also called a direct branch manager person with Purelight today ( a different number) and left a message. There is no outgoing voicemail message saying who she is, her title, or what number it is. I have no idea if this message will be responded to.

    Purelight Power, LLC

    Date: 08/02/2022

    Hi ******, First I want to apologize for the delay in communication you've been experiencing. While we. try to expedite the process for each customer as much as possible, due to the scope of external partners we have to work with to get each part of the project signed off on, projects can get hung up at various junctions. It is not unusual to have things in process with the power company or county, but be told that they don't have something yet. That doesn't mean that we haven't submitted that form, but that it is moving through the system for the power company/county, and hasn't landed on the right person's proverbial desk yet.I've checked in with our team and reiterated that every phone call received needs to be called back within a certain amount of time, and asked for a member of your project team to reach out to you asap with an update.In the future, you can also always reach out to us on social media at facebook.com/purelightpower where our team is available M-F **** PST if you are still not receiving a response to your call. I apologize again for the delay and frustration caused.

Purelight Power, LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.