Complaints

This profile includes complaints for The Good Feet Store's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Good Feet Store has 31 locations, listed below.

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  The Good Feet Store

  Portland, OR 97224

  
• 

  The Good Feet Store

  1300 Ernest W Barrett Pkwy NW Ste 210 Bldg 500 Kennesaw, GA 30152

  
• 

  The Good Feet Store

  1250 Scenic Hwy Ste 1701A Lawrenceville, GA 30045

  
• 

  The Good Feet Store

  16633 Birkdale Commons Pkwy # D-420 Huntersville, NC 28078

  
• 

  The Good Feet Store

  4328 13th Ave S Ste C Fargo, ND 58103

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction January 28-2023 Total cost $2890.30 The Good Feet Store provided arch supports for my husband and myself. Not aware to us of the problems it would cause us both. After leaving the store my husband and I looked at the receipt. The original price was inflated by significant amount. They even charged us for the socks they made us put on .When we learned the price, we were about to leave the store when the one associate conveniently noticed my Care Credit Card in MY WALLET. Conveniently, they carry your bags out to the car with your receipt in the bag. They made claims that were inaccurate. The business has not returned calls, has lied directly to me, I have called the main headquarters and received no response/Each time I call I am told that someone will get back to me. I asked one associate. Is this the Lakeland store?. He responded Yes. I explained my issues. He asked me to hold, When he returned he said No-one at the Lakeland store is answering. Direct lie. on 3/12/2023 *** (my sales rep) called me. I explained once again that we were not satisficed and her response was to come back in for another fitting. that the arch supports were to aggressive for our feet. I have already been in for a 2nd fitting and still pain. I said we do not want anymore fittings we just want to get our money back. She told me that I would have to speak to her manager, That was 24 hours ago and again no call back. I broke my knee several years ago, while wearing the arch I experienced unbearable pain in my knee and felt as if my knee bone would break if I continued to wear the arches. Did nothing to elevate any back pain. AT one point I found myself walking pigeon toed. AS for my husband he had so much pain in his arches of his feet I has taken weeks for the pain to subside. The two associates at the store told us that all of our issues such as arthritis would help and they did not. I feel as if the employees are taught to scripted dialog to make a sale.

  Customer Answer

  Date: 03/13/2023

  `The Good Feet Store

  **********************************

  ********, ** 33813

  Also, the associate has my name wrong they have it as ***************************** ***** is should be ***********************************

  

  Business Response

  Date: 03/20/2023

  Hello *****, We are glad we could connect with you offline and address your concerns. If you have any additional questions, please feel free to contact our dedicated client care team at *************. Thank you.Tell us why here...

  Customer Answer

  Date: 03/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After having some hip issues and not walking real good, i decided to give the foot store a try.I went in the foot store in *****, ************ back in 11/18/22. After the gal explained how inserts work and the fact that i needed 3 different inserts, she fitted me with one of them in one of their shoes. I decided to go ahead and purchase all three sets, along with shoes, slippers, and a foot massager. When i got the bill i almost fell over. I ended up paying over 2000$. 1500$ for just inserts, ****** for junk shoes, ****** for junk slippers. The only that was any good was the massager. I bought it all and was a big mistake. After wearing the inserts as directed, 3-4 days into it, i was in more pain than i had ever imagined. The gal called me after a week and asked me how it was going. I told her i can hardly walk. She told me to start with just the relaxer and dont wear the other ones as much starting out., Well after a few more days, i was even worse. I have been going to a chiropractor ever since to try straighten me out. I think its totally unacceptable to not have a money back guarantee after spending 1500$ on pieces of plastic that dont work. The shoes and the slippers **** as well. The only thing i recieved that was descent, was the foot massager. I would like to recieve a full refund at least on the inserts, shoes and slippers. Very poor way of doing business.

  

  Business Response

  Date: 03/02/2023

  Can you please move this to *****, ** BBB.

   

  Thank you!

   

  ******************************************************* | Dir. Customer Service

  Good Feet Worldwide | *********

  5923 *********************** | ********, ** 92008

  o ************** | f **************

  e *********************************** | w goodfeet.com

  

  Business Response

  Date: 03/10/2023

  Hello *****, 
  
  We are glad we could connect with you offline and address your concerns. If you have any additional questions please feel free to contact our dedicated client care team at *************. 

• Initial Complaint

  Date:02/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the 3-system orthotics supports on 2/27/23. I went into them with my prior daily discomfort. I advise the sale rep. **** I only experience discomfort when I workout and even then its only about 3 on a pain scale of ****. I had several questions doing her presentation and she advised me to allow her to finish. The supports were fine when waking on there floor in there shoes. I spend $1528.52 and wore them as recommended. About in hour later I started feeling discomfort. By then time I tried to lay down on go to sleep my pain level was at a 10. I only slept for about 2 hours because the pain was very uncomfortable. I went to return on 2/28/23 and was advised that they do not do returns. No wear was this information listed or provided. I was offered to try another pair but was refunded because the pain I experience wearing their product is frightening. I work extremely hard for the money I paid. I refuse to step foot on any of there products and require a refund. I save months for this product only to be painfully uncomfortable and misinformed,Gaslighted.

  

  Business Response

  Date: 03/06/2023

  Hello *******, 

   

  We are glad we could connect with you offline and address your concerns. If you have any additional questions please feel free to contact our dedicated client care team at *************. Thank you.

• Initial Complaint

  Date:02/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aug 27, 2022 date of original purchase. Before my purchase I had been dealing with hip pain when I walked. I made sure to ask the store if the inserts didn't work, would I get my money back. I was told yes. My first pair of inserts caused a lot of pain in my feet and didn't help with my hip pain when I walked. I returned to the store in the following October of 2022 with my concerns. I was given a different pair of orthotics (inserts) being told those would take care of my issues. I gave the inserts another few months. Still I experienced hip pain and foot pain. Now it's February 2023 and I'm no longer using the inserts because they didn't help. I feel the advertising is deceptive and the guarantee I received was only to get a different pair of inserts. These are extremely expensive products at $500/pr. Because of these points stated, my only option is to get my money refunded especially since I was told and confirmed that if the inserts didn't work I'd get a refund. The first issue I brought up in October was met with a different pair of inserts. Another different pair of inserts won't help. And I've given these products ample time to adjust to and work for the reason of my original purchase.

  

  Business Response

  Date: 03/02/2023

  Hi ********

  We are glad we could connect with you off line. As discussed, we understand you will not be able to come by the store for a few more days but we are happy we could speak with you and reassure you we are here to work with you and help find a resolution. We look forward to seeing you instore soon and if you have any questions or further concerns please reach out to us. Thank you. 

• Initial Complaint

  Date:02/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about March 29, 2022, I visited the Good Feet Store located at ************************************************************************************** to be evaluated for orthotics to relieve the pain in both feet. After the initial consultation and foot print analysis, I was given a pair of random orthotics along with treatment instructions at a cost of $1445.36, and I was told by the person attending me that I could return the items for refund at any time absent of a visible refund/return policy. After completing the first week of the treatment schedule, I returned to the store for substitution of the issued orthotics based on the fact that the first set of orthotics was causing callouses on various portions of my feet. However, the second pair of orthotics was worst than the first,After the third visit, I determined that I should seek an opinion from a podiatrist concerning the need for orthotics suggested by the continued pain and callouses on my feet. In chief, my complaint is that I was not attended by a doctor of podiatry to evaluate the condition of my feet and to be fitted with the proper inserts. The orthotic inserts was not the proper orthotics, and the issues with pain and callouses was solved by the issuance of a $55.00 pair of orthotic inserts which immediately gave me satisfaction of not having pain and callouses.On today's date, I visited the said store to inquire about a refund and was told that I could not receive a refund, but I have an adjustment of the orthotics in my possession. Already having a pair of working orthotics, I requested a full refund which was denied by the store due to the time lapse between the first visit and today's visit to the store.Absence of having a visible online or in store refund/return policy, it allows the store to arbitrarily deny refunds to customers at the whims of the store personnel. In absence of a visible written refund/return policy, a customer should legally entitled to a refund for a failed product dispensed by a non medical employee.

  

  Business Response

  Date: 03/09/2023

  Hi ******, thank you for coming into the store to discuss your concerns with us. We are glad we could review the current options we have available to you and provide some information. Once you decide the direction you would like to go please feel free to come by the store or reach back out to us and we can help. Our dedicated *********** team can be reached at ************** or you can connect with us via email at ***********************************************. 

  Customer Answer

  Date: 03/11/2023

   
  Complaint: 18821994
  
  I am rejecting this response because: There is no provisions for a refund/partial refund as requested .
  
  Sincerely,
  
  ********************************

  

  Business Response

  Date: 03/22/2023

  We understand the request in this matter is a refund. Due to the amount of time between the purchase and the request, we are happy to offer an exchange. The products you purchased come with a life time warranty, if now is not the right time for you to make an exchange, please know we will happily exchange and service your product as long as you possess your items. 

• Initial Complaint

  Date:02/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/17/2022 I went to the Good Feet store in *************. I have back, knee, and foot pain. ****** fitted me with three different sets of inserts with some shoes from the store. She told me there would be an adjustment period as far as comfort went, but that the product would strengthen the correct muscles so that I would be relieved of the pain I was experiencing. No mention of return policies. I was told the bill would be ******* at checkout. I was willing to give the inserts a try based on what ****** assured me was an excellent product that would fix my problems. I thought I would adjust and become more acclimated to the inserts. However, I went to bed with leg pain each night. I returned for the follow-up visit on 1/18/23, I took the inserts with me. They had me try another strengthener insert. I began wearing the new inserts immediately but after a week and a half, there was no improvement. My knee pain was worse. My PT recommended I not wear those inserts. 1/28/23, I returned to the store to return the inserts. I was told because it had been more than a month ****** could not issue the refund. She said the store manager was the only person that could issue the refund. I would need to return when the store manager would be present. I left the inserts with her and took my receipt. 1/30/23, I returned to GF once again. I waited for 40 min. I was told the manager was not in. I asked for a call so I did not have to make another trip. She said that I would need to give the manager two business days to respond. At no time was I told there would be an issue returning a product. The website had nothing regarding their return policy. 2/3/23, I received a call from ****** telling me that the manager said since it had been so long that they were not able to refund the money but I could have a store credit. She said I could give the credit to someone else in my life that could be helped by them. I did buy a pair of shoes as well.

  

  Business Response

  Date: 02/09/2023

  Hi *****, were glad we could connect with you offline, address your concerns, and work with you on a solution. If you have any questions, feel free to reach out to the store or call our dedicated client care line at ************.

  Customer Answer

  Date: 02/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been wanting to go for a fitting at the Good Feet Store for a few weeks and went for my fitting on January 21, 2023. My sister had gifted me with an $150.00 gift card for the holidays under the impression/ information from goodfeet.com that the costs are generally between $200-500 per pair. When I was ready to proceed at the end of my appointment I was shocked when I was told the total would be $1445. I was told I could do a payment plan and expressed I would like to go with that option as I cannot afford to pay the amount in full. I was not told that the payment plan was no with The Good Feet Store directly and through a third-*********** Credit. As I was providing my personal and sensitive information under the assumption it was for the store's system just to find out it had been submitted for a credit inquiry. I would not have authorized that if I had known that it was not a payment plan with the store directly as I do not ever like to have hard inquiries on my credit report. When I followed up with my sister to let her know how the appointment had gone she was apologetic, although this was not her fault, that she got me the gift card to begin with and she had no idea how much it cost because the website represents a different pricing. I would like for either a refund of the gift card and for my sister to be credited back the money she spent on the gift card for me under false presentences from their website. I had tried resolving this issue with the Customer Support at ********************** directly and was told that it was non-refundable but could be used towards any of the store products. Well, that was less then helpful considering it is not a store with a wide variety of items to shop for and if you're not buying into their 3 step systems or 1 outrageously priced arch support, there isn't much else to choose from. Given that the gift card has not been used and was purchased just last month they should absolutely be able to refund to resolve this.

  

  Business Response

  Date: 01/30/2023

  Can you please move this Complaint from ** to *****, ** BBB?

   

  Thank you

   

  ******************************************************* | Dir. Customer Service

  Good Feet Worldwide | *********

  5923 *********************** | ********, ** 92008

  o ************** | f **************

  e *********************************** | w goodfeet.com

  

  

  Business Response

  Date: 02/09/2023

  Hi *********, were glad we could connect with you offline and address your concerns. Were happy we could find a solution for you. If you have any questions, feel free to reach out to the store or call our dedicated client care line at ************.

• Initial Complaint

  Date:12/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After suffering for several months with bilateral ball of foot pain, I visited the Good Feet Store to look to purchase a good pair of sneakers. I told them I did not need orthotics as I already had a pair that had been custom made. They continued to do an evaluation of my feet for size and by having me walk with my right and left foot across a carbon tray with paper to evaluate my step pattern. After the evaluation, the sales rep goes in the back and after a few minutes returns with a pair of **** and insoles. Again, I told him I did not want insoles. He continued to "fit" me and put the insoles into the sneakers. One foot was ok, the other foot was tender. He told me I needed theses as they helped my posture and would alleviate the pain. I asked how much for this system, and was I would see when it was rung up. The system consisted of 3 insoles, to be worn on a very specific schedule. When I was rung up, the charge was $1589.48. I paid for the system and started to follow the directions. After 2 hrs. of use (4 days), I could no longer walk with ANY shoe on, with or without insoles. I made an appointment to see a podiatrist and was told I had bilateral bursitis of the toes and have a ******** neuroma on the right foot as well. I told the podiatrist I had bought the Good Feet System, and he said I should NOT wear them, as this was not the treatment for my problem. Instead, I received two cortisone shots in my foot.When I returned home, I contacted the Good Feet Store and explained what happened at the ******************** and asked to return the product for a refund. It was then I first was told they do not offer refunds, but would continue to work with me to make the "muscle pain" more bearable by interchanging the insoles. I told them again that this was not going to fix my problem, and again the answer was repeated. I have spoken with the store manager 3 times, and cannot get a satisfactory outcome. No where in the store or on my receipt does it say "no refunds".

  

  Business Response

  Date: 01/06/2023

  Hi ******, thank you so much for working with us. Were glad that we could work with you on addressing your concerns and providing you with the resolution you are most happy with. If you have any questions in the future feel free to contact us at our dedicated client care line ************.

  Customer Answer

  Date: 01/11/2023

   
  Complaint: 18609488
  
  I am rejecting this response because:Sincerely,
  I returned the goods to the store. It has been 3 business days and I have not received the credit to my credit card. Once it is received the complaint can be closed.
  *************************

  Customer Answer

  Date: 01/18/2023

  I wanted to send an update on the complaint reference by the number in the subject line.
  The refund has been received and I am ready to close the complaint.
  Thank you for your help in this matter.
  Regards,
  *************************
  

  
  

• Initial Complaint

  Date:11/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the Good Feet store to get inserts to relieve the pain in my foot. I had been to the doctor and he suggested inserts. I had heard the ads that talked of great sucesses so I thought I would try. I had some pain in the store but they said that was normal and convinced me that it was going to be ************ I wore the inserts the pain in my foot got worse until I could not walk with any of the three inserts. I went in to get a refund and was told I would have to try a new set. I was unwilling to do that and suffer more. They said they would have to work with corporate to see if I could get a refund. They gave me a paper to fill out to send to corporate with information from my D octor. I came home and thought about it over night. I did some reading on line and discovered that each shop has their own policies on returns and that it is not "up to corporate." I was shocked. At this point I am not comfortable dealing with the store personnel and just want a refund. Do I have any other option to resolve this problem?

  Customer Answer

  Date: 12/03/2022

  The address is:

  2274 **********
  ********, Idaho
  83646

  Regards, 

  *****************************

  ************

  

  Business Response

  Date: 12/14/2022

  Hi ********, glad we could connect with you offline. We will always work with everyone until we find a solution that they are satisfied with, and we're happy we could do that for you. Please don't hesitate to reach out if there is anything else we can do for you.

  Customer Answer

  Date: 12/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They contacted and have refunded my money. Thank you for your help. By the way, the man from the Northwest region (*****) assured me that they way they handled it in ***** is not their policy and he will do some further tainingwith the staff there.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:11/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/17/22 my husband and I went to the Good Feet store in an attempt to remedy my leg and lower back pain. I have been suffering from these pains for years and was hoping that the Good Feet store may be able to help. They made a print of my feet on a piece of paper and had me try on some different soles and shoes. At the end they came back with a pair of soles that they had in the back room. Upon check out there was never any mention of any sort of no return policy nor were there any signs posted in the entire store stating so. Neither does the receipt state that it could not be returned. I went home and started to try out the new soles. The store informed me that it would hurt for the first two weeks and then it would get better. After the first week and a half I gave them a call and a male employee answer the phone. I informed him of the issues I was having he said that I could always come in and get resized and they'll get me new Soles from the back room but I should give it the full 2 weeks. Approximately a week later I called again and a female employee answered the phone. I inform them that they were not helping in the least bit and they just hurt my feet exponentially. I asked if I can get a refund she started to say yes but in mid word she cut herself off and quickly changed the subject saying that they can help me get a new size and they could possibly have me wear slightly softer soles. Approximately a week later my husband and I went back to the Good Feet store and informed them that we just wanted a refund. The male employee there said that yes they can absolutely fully refund our money but the manager was not in so we would have to wait until next day when she came in. The next day at approximately 11:00 a.m. the manager gave me a call stating that they will not be giving us a refund. They also informed us that they indeed informed us of the no refund policy which was a lie. One day they said they will give us a refund the next they said they will not

  

  Business Response

  Date: 11/15/2022

   Hello ******, thank you for connecting with us off line. We are glad we could provide a resolution that was satisfactory. If you have any additional questions or concerns please feel free to reach out to our client care team at ************** or ***********************************************.