Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 27, 2025, I purchased a 2012 ***** 2 (VIN: *****************) through AutoBidMaster LLC, paying a total of $2,080.23 USD. The vehicle was listed on ****** and brokered through AutoBidMaster, based in *******The business committed to providing a vehicle with proper documentation that could be registered legally. However, when the papers arrived, I discovered that the bill of sale was missing. I had to personally request this document, which caused delays. In ******, vehicle registration is appointment-based and may take several days, adding to the inconvenience.When I finally returned with the full documents, I was informed by the **** (Quebec licensing authority) that the vehicle is flagged as stolen in their system and cannot be registered. I immediately contacted AutoBidMaster on June 18, and they acknowledged the issue, stating that Copart had forwarded the case to the ***. However, to this day, the matter remains unresolved and I have not received any timeline or confirmation of *********** a result, I am left with a vehicle that cannot be registered, insured, or used despite having paid the full amount in good faith. I have formally requested a refund or financial compensation, but AutoBidMaster has not taken responsibility or provided a resolution.I am submitting this complaint to request assistance in securing a full refund or fair compensation for a vehicle that was sold with a defective title and is legally unusable. I have all supporting documentation and communications available upon request.

  Business Response

  Date: 07/02/2025

  Dear BBB,
  
  Thank you for the opportunity to respond to Mr. ****** concerns.  As we explained to Mr. ***** last week, the vehicle being flagged was done by someone prior in the chain of title.  Since we did not flag the vehicle, we could not unflag the vehicle. To have the vehicle unflagged we had to reach out to the prior dealership who then reached out to the insurance company.
  
  We asked that this be done on an expedited basis, and it was done on an expedited basis. We have confirmed with the prior dealership that the improper flag has been cleared.  We have communicated this to Mr. ************
  
  
  Sincerely,
  ******* *******
  Customer Service and Sales Manager
  ************************

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23529255
  
  I am rejecting this response because:
  Dear BBB,
  
  
  Thank you again for your involvement in my case regarding AutoBidMaster LLC. I can confirm that the title issue with my vehicle has now been resolved, and I appreciate the BBBs support, which I believe played a major role in accelerating the outcome.
  
  
  However, I would like to note that the resolution only came after more than two weeks of delay, during which the vehicle I had paid for in full was completely unusable. I was also initially provided incomplete paperwork, which forced me to reschedule multiple appointments with the **** (Quebecs registration authority) and caused unnecessary disruption, time loss, and stress all through no fault of my own.
  
  
  Given these circumstances, I believe a partial compensation from AutoBidMaster would be a fair and professional resolution to acknowledge the inconvenience I faced. I respectfully ask that this request be communicated to the business.
  
  
  Thank you for your continued support and for helping protect consumer interests.
  
  
  Sincerely,
  ********** *****
  ?? **************************
  
  
  Sincerely,
  
  ********** *****

• Initial Complaint

  Date:06/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a car from Autobidmaster on 6/12/25 for $6,384.50, now they wont give me the title, stating the title is non transferable

  Business Response

  Date: 06/27/2025

  Dear BBB,
  
  Thank you for the opportunity to respond
  to Mr. German’s concerns.  We are aware
  of Mr. German’s situation.  We have spoken
  with him and he has agreed to give us additional time to work on a resolution
  to this matter.
  
  Sincerely,
  Tabitha Morales
  Customer
  Service and Sales Manager
  AutoBidMaster,
  LLC

   

• Initial Complaint

  Date:06/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Autobidmaster for $7300 and paid $1700 for ************ I am being charged an additional $2556 due to a container delay, which I have no control over.I contacted Autobidmaster and was told to speak with their Georgian representatives, but they said they are not responsible and the issue must be handled by Autobidmaster USA.I fulfilled all my obligations and made all payments on time. I am now being unfairly charged for something that is not my fault.I respectfully request that this additional charge be canceled.

  Business Response

  Date: 06/24/2025

  Dear BBB,
  
  Thank you for the opportunity to respond
  to Mr. Kamenov’s complaint.  We have
  reviewed the records for the lot number provided and see that a different buyer
  is listed in our records.  As detailed in
  our Privacy Policy, we do not discuss members’ accounts with third parties
  except under the situations provided in our Privacy Policy. 
  
  I can speak to shipping policies without providing information related
  to the sale and shipping of this particular item.  In the Logistic Services Agreement, all shippers
  placing orders for shipping facilitation agree that there are situations such
  as customs holds, shipping delays, storage fees, and the like which are
  incurred by the nature of the shipping process. 
  All of these third-party charges are the responsibility of the shipper. 
  
  
  Sincerely,
  Tabitha Morales
  Customer
  Service and Sales Manager
  AutoBidMaster,
  LLC

  Customer Answer

  Date: 06/24/2025

   
  
  Complaint: 23480768
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  Aslan Kamenov

  I am rejecting the business’s response because I am the one who paid for the vehicle and shipping.
  
  The purchase was made through my friend Nurzhan Sagadatuli’s AutoBidMaster account with his full knowledge and consent.
  
  The vehicle (Lot number: 45149465, VIN: 5TDYK3EH9DS111534) was fully paid for, including international shipping. I have payment receipts for both the vehicle ($7,301) and shipping ($1,700), which are attached.
  
  Now I am being charged $2,556 due to a container delay and customs hold — issues completely beyond my control.
  
  I am not responsible for third-party logistics or customs delays. It is unfair to hold me accountable for problems I did not cause.
  
  The vehicle is currently being shipped to Georgia, where it will be unloaded and prepared for transport to Kazakhstan. After arrival in Kazakhstan, I will be required to pay significant government fees such as customs clearance, recycling tax (utilization fee), and primary vehicle registration.
  
  These additional charges in Kazakhstan are expected to cost $5,000–$6,000 more, bringing my total out-of-pocket expenses to over $13,000. Adding this unexpected $2,556 charge on top of everything creates a serious financial burden.
  
  I respectfully ask AutoBidMaster to waive this charge or help resolve the issue fairly and with understanding.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased two vehicles through AutoBidMaster, believing them to be as advertised. Instead, each arrived with serious, undisclosed issues:1.2019 **** A8L (VINWAU8DAF82KN002992; Lot79802804; sold Nov12,2024):Listing indicated normal wear/minor dents & scratches.Actually required major engine overhaul (pistons, gaskets, rods).2.2023 *** X5 sDrive40i (VIN5UXCR4C06P9R24159; Lot73927344; sold Nov20,2024):Listing photos did not show that rear seats were missing and the dashboard was ripped.Required complete interior replacement.I relied on AutoBidMasters descriptions and images in good faith. These defects were discovered only after import, inspection, and mechanical review in *******. The cost and inconvenience of corrective work are unacceptable.Resolution Sought:Full refunds of my purchase and fees; OR Reimbursement for repair costs with documentation; OR Any prompt and fair resolution via AutoBidMaster.Please review my attached documents (receipts, listing screenshots, service photos), and help me secure a fair outcome.

  Business Response

  Date: 06/24/2025

  Dear BBB,
  Thank you for the opportunity to address Mr.***** ****************   
  
  It might be helpful to understand that AutoBidMaster is not like your local used car dealership. We work with a membership-based online auto auction marketplace.  Dealers affiliated with our marketing platform sell vehicles from auctions to members.  The process is fully explained on our site:  ***************************** and anyone wishing to utilize our services must agree to the Terms and Conditions, Rules and Policies, Terms of Use, and Privacy Policy, covering the transactions.  Mr. **** agreed to our terms on November ****** (the Agreement).
  
  In the Agreement between AutoBidMaster and Mr. ***** he agreed that he understood that he was purchasing the vehicle on an as is basis, with no warranties, and without reliance on any of the information provided in the vehicle listing.  Mr. **** further agreed that it was his responsibility to research and inspect the vehicle before bidding on the vehicle.
  
  In the Agreement, AutoBidMaster explains, and members agree and accept that as AutoBidMaster does not have possession of the vehicle, we cannot and do not make any representations regarding any vehicle.  We expressly disclaim any representations or warranties regarding the vehicle.  We require that members agree that they understand and agree to such conditions for all purchases, prior to making any purchase.
  
  Section 2 of the Agreement specifically states, in part:
  
  While we may provide information and other guidance as part of our Services, such information and guidance are for informational purposes only and you may decide whether or not to follow it. By using our Services, you understand and agree that neither we nor our Dealers (a) own, control, employ, recommend, or endorse any of the independent third-party sellers who own the vehicles available for purchase using our Services; (b) own or possess the vehicles available for purchase using our Services (unless we are listed as the seller); (c) research, verify,confirm, guarantee, or warrant the accuracy or completeness of any Vehicle Information (as defined in Section 7.2 (Vehicle Information Disclaimer)) for any vehicle available for purchase using our Services; and (d) make any representations, warranties or guarantees of any kind regarding the quality or condition of the vehicles available for purchase through our Membership Services.
  
  In addition, per Section 7.1 of the Agreement, Mr. **** agreed that: 
  All vehicles are "AS-IS" and "WHERE IS" and "WITH ALL FAULTS". All vehicles are sold from by our Dealers. We do not buy or sell vehicles. You agree that vehicles sold via our Services are sold without any warranty, express or implied, including but not limited to any warranty of fitness for a particular purpose or warranty of merchantability. You agree that vehicles sold via our Services are not represented as being in road-worthy condition or mechanically sound. You agree that vehicles sold via our Services may have latent, hidden, or undisclosed damage or other conditions that are not immediately apparent or discoverable.  You agree that vehicles sold via our Services may not be fit for use as a means of transportation, may not comply with local, state, or federal emissions standards, and may require substantial repairs at your expense.  You agree that it is your sole responsibility to ascertain, confirm, research, inspect, and/or investigate any vehicle and all related Vehicle Information (as defined in Section 7.2 (Vehicle Information Disclaimer)) before placing any bid or purchasing any vehicle using our Services.
  
  Section 2 of the Agreement states, in part, Purchasing a used or salvage vehicle from an online auto auction marketplace presents many risks. It is your sole responsibility to inspect any vehicle prior to placing any bid. 
  
  Mr.**** complains that the **** he purchased needed an engine overhaul and that the *** he purchased was missing back seats and the dashboard was ripped.  Mr. **** purchased these vehicles seven months ago and per his complaint, shipped them to ********
  
  Per the Agreement, if these is an issue with the vehicle, a member is to inform us prior to the vehicle being removed from the auction yard.  Once a vehicle is removed from the auction yard, there is no way to determine whether alleged damage was present at the time of sale or occurred during transit.
  
  
  Per the signed Purchase Agreement, Mr. **** agreed that the vehicle as sold as is,where is, with no representations or warranties and subject to the terms of the Agreement.  In addition, on page two of the Purchase Agreement, Mr. **** acknowledged and agreed that, I acknowledge and agree that AutoBidMaster does not make any representations,warranties, or guarantees regarding the accuracy or completeness of any Vehicle Information or any Auction Verification contained in the Lot Details on the auction listing.  Further, on page three of the signed Purchase Agreement that Mr. **** signed, he agreed with the following statement:  AutoBidMaster made no representations, warranties, or guarantees regarding the accuracy or completeness of any damage disclosures or the condition of this vehicle.
  
  We are sorry that Mr. **** is unhappy with the vehicles he purchased via AutoBidMaster, but based on the Agreement between the parties, he is not entitled to a refund or other compensation. 
  
  Please do not hesitate to contact me if you would like to discuss this matter further.
  
  Sincerely,
  ******* *******
  Customer Service and Sales Manager

  Customer Answer

  Date: 06/30/2025

   
  Complaint: 23450536
  
  I am rejecting this response because:
  
  

  To Whom It May Concern,
  
  
  I am writing in response to the letter submitted by Ms. ******* ******* regarding my formal complaint.
  
  
  Firstly, I must respectfully correct an inaccurate statement in your response: I did not wait seven months before reporting the issues. I sent an email on February 2, 2025, exactly three days after the vehicles arrived. This communication can be provided upon request and clearly demonstrates that my concerns were raised promptly and in good faith.
  
  
  Secondly, regarding the **** A8, the suggestion that the engine sustained internal damage, including piston failure, during transport is both mechanically and logically implausible. Such internal engine failure does not occur due to transportation unless the vehicle was already compromised prior to delivery. This is not a speculative claimit is a mechanical fact.
  
  
  Likewise, in the case of the *** X5, the assertion that the vehicle may have sustained interior damage during transport, such as the removal of rear seats or a torn dashboard, is equally untenable. These are not damages consistent with shipping conditions but rather clear indicators of prior undisclosed issues.
  
  
  With all due respect, while I understand that vehicles are sold under as-is terms, this does not excuse the omission or misrepresentation of critical damage. The language used in your agreement does not shield the platform from responsibility when a vehicle is presented in one condition and delivered in anotherespecially when significant interior parts are missing or the engine is non-functional.
  
  
  I must also address the broader tone of your response, which I perceive as an attempt to deflect accountability by overemphasizing contractual disclaimers and underplaying the core issue: deception or lack of transparency in the transaction. When one uses a broker or intermediary, the reasonable expectation is not to be misled or financially exploited.
  
  
  To be clear, I am not seeking a refund, nor am I disputing the inherent risks of salvage vehicle auctions. What I am requesting is basic fairness and responsibility: I have already paid for the **** A8s mechanical inspection and repairs, and I am willing to obtain a formal estimate from a certified *** dealer regarding the damage to the *** X5. All I ask is that you cover the costs for the damage that was neither disclosed nor expected, and which falls outside the scope of auction risk.
  
  
  This matter has resulted in considerable financial harm, and I am fully prepared to take all necessary steps to ensure that it is resolved, including escalation through legal and consumer protection channels if required.
  
  
  I remain open to an amicable resolution and hope you will reconsider your current position in the interest of fairness and good business practice.
  
  
  
  
  
  Sincerely,
  
  Arbi Duro

  *****************

  ***************************

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2012 Nissan Rogue from AUTOBIDMASTER in February. I did not get my ownership document after 30days, then called them, they said the tile was lost by *****, they will work on to fix the issue for me. After waiting nearly four months, I received only a copy of the ownership document, which makes it impossible for me to register the vehicle. When I contacted them again, they just kept making excuses and told me to keep waiting. Ive already waited four months, and now theyve sent me a copy instead of the original title. Dont they know that a copy is not acceptable? This is deceptive and misleading.

  Customer Answer

  Date: 06/13/2025

   
  Better Business Bureau:
  
  

   I already got a fair solution with autobidmaster. I think we can forget this complaint. Just close the case.

  Thanks

  Have a nice weekend!

  Business Response

  Date: 06/13/2025

  Dear BBB,
  
  Thank you for the opportunity to respond to Mr. ***** concern.  We have reached out to Mr. **** and believe we have resolved the matter to his satisfaction. 
  
  Please do not hesitate to contact me if you would like to discuss this matter further.
  
  Sincerely,
  ******* *******
  Customer Service and Sales Manager
  

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email April 30, 2025 stating I won a vehicle. I never bid on this vehicle. I immediately called Autobidmaster to inform them of the fraudulent activity. They wouldn't help me get this off my account and refused to let me talk to management. They failed to resolved this issue. Days later Autobidmaster placed storage and late fees, which I quickly notified them again and told them to close my account. A couple of weeks later, I noticed they illegally charged my credit card. I called my credit card company to tell them of the unauthorized charge. Today I received an email stating I have 10 days to pay $899 or Autobidmaster will turn me over to collections. This all started with a fraudulent bid that I never placed, and when I called customer service, the issue wasn't resolved. I do not owe them any money. They proudly boost on their website: that customer satisfaction is their top priority, that they continuely enhance their services based on feedback, ensuring that your experience with them is always exceptional, they are here to provide you with support and assistance, their refund policy ensures that your financial transactions are handled with integrity, Autobidmaster proudly serves as the best broker, a testament to their expertise and customer satisfaction, their partnership simplifies the buying process and ensuring you enjoy a hassle-free experience. Where is this customer service they proudly boost about on their website?

  Business Response

  Date: 06/10/2025

  Dear BBB,
  
  Thank you for the opportunity to address the concerns in ***** Kammerers complaint regarding the purchase that was made on their account.   
  
  It might be helpful to understand that AutoBidMaster is not like your local used car dealership. We work in conjunction with a membership-based online auto auction marketplace that allows members to purchase vehicles listed for sale at auto auctions.  Our process is fully explained on our site:  ****************************, and anyone wishing to utilize our services must agree to our Terms and Conditions in order to use our services.  **** ******** agreed to these Terms and Conditions when they became a member on September 11, 2024, and the updated Terms and Conditions covering this transaction on April 7, 2025 (the Agreement).
  
  All sales through our services are on an as is, where is basis and all sales are final.  This is provided for in the Agreement and also on every vehicle listing page.  If a vehicle is not paid for and picked up, the vehicle will be relisted and a relist charge will be incurred.  That is what happened here.  I have reviewed this account and can confirm that this bid was made from ***** Kammerers account.  It was discussed with ***** ******** that not paying for and picking up the vehicle would incur a relist charge.  The vehicle was not picked up or paid for, and the vehicle was relisted and the member charged as provided in the Agreement.
  
  The Rules and Policies Section of the Agreement provides, You are responsible for all bidding and ************** that occurs through your Member Account (whether through our Services, ******'s website, or through kiosks at auction facilities).  Section 8.3 of the Agreement provides, You hereby agree that you will be liable to AutoBidMaster for any breach of the Agreement, including but not limited to the items listed below, and you unconditionally release AutoBidMaster and their Dealers from any and all liability whatsoever for any losses or damages (whether direct or indirect,known or unknown, foreseen or unforeseen, and including attorney fees) arising out of or in any way related to any of the following:  Your failure or refusal to strictly comply with our Rules & Policies Any bids, purchases, and or payments made via your Member Account.
  
  It was ***** Kammerers responsibility to make sure that no one else could bid through their account and based on the Agreement and their waiver provided by Section 8.3, ***** ******** is responsible for all bids through their account.
  
  Please do not hesitate to contact me if you would like to discuss this matter further.
  
  Sincerely,
  ******* *******
  Customer Service and Sales Manager
  

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23428721
  
  I am rejecting this response because:

  I disagree with Autobidmaster.  Their website claims "At Autobidmaster, customer satisfaction is our top priority."  But they failed to listen to my issue and they do not provide me with support and assistance I need as they claim.  They aren't accepting the responsibility of their website issues.  My buying history proves this is fraudulent.  Autobidmaster already illegally charged my credit card.  They still want more money.  This issue doesn't have anything to do with their company agreement.  Autobidmaster is fraudulently scamming innocent buyers.  They hold themselves out to have a "customer - centric commitment" when I can't simply call and talk to someone about this issue.  Their customer service is very unprofessional.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 14, 2025, I purchased a 2014 Jeep Grand Cherokee (VIN: *****************) through AutoBidMaster LLC. The total amount I paid was $5,759.00 via wire transfer, which included the auction final bid, ****** auction fees, transaction fees, and processing fees. The payment was made with all required details and memo (Lot #********) by the due date.Upon receiving the vehicle, I discovered it had severe engine and transmission damage as well as significant electrical issues, making the vehicle completely unusable and not repairable in any practical or cost-effective way. These major problems were not disclosed at all in the auction listing. Had these defects been mentioned, I would never have proceeded with the purchase. This is clearly a case of serious misrepresentation by the seller.I have attempted to resolve this issue directly with the business and have requested that the matter be escalated to a supervisor. I am also prepared to provide a certified mechanic's report to support my claim.I am requesting a full refund of $5,759.00, as the vehicle delivered does not match the advertised condition and is not functional. If this issue is not resolved appropriately, I intend to file complaints with additional consumer protection agencies and online platforms to warn others about this experience.

  Business Response

  Date: 06/11/2025

  Dear BBB,
  Thank you for the opportunity to address Mr.********** ****************   
  
  It might be helpful to understand that AutoBidMaster is not like your local used car dealership. We work with a membership-based online auto auction marketplace.  Dealers affiliated with our marketing platform sell vehicles from auctions to members.  The process is fully explained on our site:  ***************************** and anyone wishing to utilize our services must agree to the Terms and Conditions, Rules and Policies, Terms of Use, and Privacy Policy, covering the transactions.  Mr. ********* agreed to our terms originally on August 29, 2024, and our terms covering this transaction on May 8, 2025 (the Agreement).
  
  In the Agreement between AutoBidMaster and Mr. ********** he agreed that he understood that he was purchasing the vehicle on an as is basis, with no warranties, and without reliance on any of the information provided in the vehicle listing.  Mr. ********* further agreed that it was his responsibility to research and inspect the vehicle before bidding on the vehicle.
  
  In the Agreement, AutoBidMaster explains, and members agree and accept that as AutoBidMaster does not have possession of the vehicle, we cannot and do not make any representations regarding any vehicle.  We expressly disclaim any representations and or warranties regarding the vehicle.  We require that members agree that they understand and agree to such conditions for all purchases, prior to making any purchase.
  
  Section 2 of the Agreement specifically states, in part:
  
  While we may provide information and other guidance as part of our Services, such information and guidance are for informational purposes only and you may decide whether or not to follow it. By using our Services, you understand and agree that neither we nor our Dealers (a) own, control, employ, recommend, or endorse any of the independent third-party sellers who own the vehicles available for purchase using our Services; (b) own or possess the vehicles available for purchase using our Services (unless we are listed as the seller); (c) research, verify,confirm, guarantee, or warrant the accuracy or completeness of any Vehicle Information (as defined in Section 7.2 (Vehicle Information Disclaimer)) for any vehicle available for purchase using our Services; and (d) make any representations, warranties or guarantees of any kind regarding the quality or condition of the vehicles available for purchase through our Membership Services.
  
  In addition, per Section 7.1 of the Agreement, Mr. ********* agreed that: 
  All vehicles are "AS-IS" and "WHERE IS" and "WITH ALL FAULTS". All vehicles are sold from by our Dealers. We do not buy or sell vehicles. You agree that vehicles sold via our Services are sold without any warranty, express or implied, including but not limited to any warranty of fitness for a particular purpose or warranty of merchantability. You agree that vehicles sold via our Services are not represented as being in road-worthy condition or mechanically sound. You agree that vehicles sold via our Services may have latent, hidden, or undisclosed damage or other conditions that are not immediately apparent or discoverable.  You agree that vehicles sold via our Services may not be fit for use as a means of transportation, may not comply with local, state, or federal emissions standards, and may require substantial repairs at your expense.  You agree that it is your sole responsibility to ascertain, confirm, research, inspect, and/or investigate any vehicle and all related Vehicle Information (as defined in Section 7.2 (Vehicle Information Disclaimer)) before placing any bid or purchasing any vehicle using our Services.
  
  Section 2 of the Agreement states, in part, Purchasing a used or salvage vehicle from an online auto auction marketplace presents many risks. It is your sole responsibility to inspect any vehicle prior to placing any bid. 
  
  Per the signed Purchase Agreement, Mr. ********* agreed that the vehicle as sold as is, where is, with no representations or warranties and subject to the terms of the Agreement.  In addition, on page two of the Purchase Agreement, Mr. ********* acknowledged and agreed that,I acknowledge and agree that AutoBidMaster does not make any representations,warranties, or guarantees regarding the accuracy or completeness of any Vehicle Information or any Auction Verification contained in the Lot Details on the auction listing.  Further, on page three of the signed Purchase Agreement that Mr. ********* signed, she agreed with the following statement:  AutoBidMaster made no representations, warranties, or guarantees regarding the accuracy or completeness of any damage disclosures or the condition of this vehicle.
  As Mr. ********* stated, the vehicle was sold as a vehicle with not actual miles.  Not actual mileson a vehicle means that the seller of the vehicle or someone prior in the chain of title was made aware that the miles showing on the odometer may not correctly list the milage of the vehicle or that the mileage of the vehicle could not be ascertained.  The odometer was not tampered with while the vehicle was in AutoBidMasters possession. The vehicle was listed as not actual miles prior in time to AutoBidMasters sale of the vehicle and consistent with Federal Odometer law, it was sold as a vehicle with not actual miles. 
  
  We are sorry that Mr. ********* is unhappy with the vehicle he purchased via AutoBidMaster, but based on the Agreement between the parties, he is not entitled to a refund or other compensation.  We have reached out to Mr. ********** to see if there is any other solution we can assist him with.
  
  Please do not hesitate to contact me if you would like to discuss this matter further.
  
  Sincerely,
  ******* *******
  Customer Service and Sales Manager

• Initial Complaint

  Date:05/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against AutoBidMaster due to extreme delays and repeated false promises regarding the international shipping of my vehicle they also made a mistake they provided me a tracking number and that tracking number as I was tracking it I got proof the mistake was they wanted to ship to Europe instead of ****** AutoBidMaster originally promised that my vehicle would arrive in ****** by April. However, as of May 15, I was informed that it will now leave the **** on July 2nd and arrive in September a five month delay beyond the original commitment. and I bought the car from ****** on 12/6/2024 This ongoing delay has severely impacted my business and financial stability: - My customers in **** are dissatisfied, and some may cancel their purchases, resulting in direct financial loss. - *Rising import tariffs due to the delay mean I will now pay extra taxes, further increasing the damage. - Despite repeated assurances, AutoBidMaster refuses to provide tracking details, sailing dates, or a legitimate explanation for the delay they keep giving me different days everyday and refuse to give me a compensation for this issue or even a refund. AutoBidMaster's conduct is unethical and misleading, failing to uphold the service they advertised. I am seeking the BBBs assistance in holding them accountable and pushing for the following resolutions: 1. Immediate and verifiable tracking details for my shipment. 2. A firm shipping date that will not change again. 3. Compensation for the financial losses caused by these delays. 4. Direct contact with a supervisor or upper management to resolve this matter. I appreciate the BBBs help in ensuring AutoBidMaster corrects their business practices and fulfills their obligations.

  Business Response

  Date: 05/23/2025

  Dear BBB,
  
  Thank you for the opportunity to address Mr. ******** concerns.     
  
  It might be helpful to understand that AutoBidMaster is not like your local used car dealership. We operate a membership-based online auto auction marketplace and act as a broker to facilitate the purchase and sale of salvaged, damaged,and used vehicles through our affiliated dealer and dismantler network.  Our process is fully explained on our site:  ****************************, and anyone wishing to utilize our services must agree to our Terms and Conditions in order to use our services.  Mr. ******* agreed to these Terms and Conditions when he became a member on May 27, 2020, and the updated Terms and Conditions he agreed to on April 4, 2025 which cover this transaction (the Agreement).
  
  AutoBidMaster helps members facilitate the transport of items through their preferred shipping broker, ******************************  All shipping transactions are governed by the ***************** Agreement (LSA)between the member and EasyHaul.
  
  Per the **** shipping dates and locations are not guaranteed.  International shipping depends on multiple companies, transport lines, warehouses, and other third parties.  As we do not control any of these third parties, we cannot control the shipping process.  In addition, shipments are dependent on weather, economic, political, and other conditions over which neither AutoBidMaster or EasyHaul have control. We suggest Mr. ******* review the **** specifically Sections 5.3.9.
  
  ********** requests that the shipping date not change.  As stated above, we do not have control over all of the parties involved in a shipment. We cannot guarantee that a shipping date wont change.  This issue is specifically provided for in the **** Section 8, which states that delivery dates are not guaranteed.
  
  Until we have an agreed upon shipping date, and container available, we are unable to provide Mr. ******* with tracking for a shipment.  We will provide tracking information once it becomes available. 
  
  ********** also requests compensation for the shipping delays.  Both AutoBidMasters Agreement with ********** and EasyHauls LSA state that consequential damages such as these alleged damages are not allowed.
  
  ********** also requests he be given direct contact with a supervisor.  We will have that supervisor reach out to ********** ************************* do not hesitate to contact me if you would like to discuss this matter further.
  
  Sincerely,
  ******* *******
  Customer Service and Sales Manager

• Initial Complaint

  Date:05/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fecha de la transaccin: 17 ******** de 2025Monto pagado: $21,426.50Descripcin del problema:Realic la compra de una ***** CR-V EXL 2024 a travs de AutoBidMaster, quienes publicaron el vehculo en su plataforma indicando que **** abolladuras/rasguos menores y una lectura de odmetro Not Actual con ****** millas. Confi en su presentacin y complet el pago en su totalidad. Sin embargo, al recibir el vehculo, me encontr con una situacin completamente distinta:El interior estaba severamente daado, incluyendo cortes detrs de los asientos.Faltaban sensores y piezas en la columna de direccin.El vehculo presentaba daos graves por debajo, no visibles en las fotos de la subasta.El historial del odmetro muestra una lectura ** alta un mes antes (****** en marzo), lo que confirma que fue manipulado o reemplazado.Naturaleza de la disputa:Me siento engaada y estafada. AutoBidMaster omiti informacin crtica en su anuncio y present el vehculo de manera engaosa, lo cual me llev a tomar una decisin de compra sin conocer la verdad. Esto constituye publicidad engaosa y mala prctica comercial.Acciones tomadas:He enviado mltiples ****** a AutoBidMaster, pero su respuesta fue evadir la responsabilidad. Tambin he presentado denuncias ante la *************************** (***), el Fiscal General del Estado de Nevada y ahora recurro a BBB para buscar una solucin justa.Solicitud:Estoy solicitando la reparacin total del vehculo o un reembolso justo por los daos ocultos y la omisin de informacin crtica. Ade**, quiero que se tomen medidas para que esta empresa deje de ****** a otros compradores.

  Business Response

  Date: 05/23/2025

  Dear BBB,
  Thank you for the opportunity to address Mr.******** ****************   
  
  It might be helpful to understand that AutoBidMaster is not like your local used car dealership. We work with a membership-based online auto auction marketplace.  Dealers affiliated with our marketing platform sell vehicles from auctions to members.  The process is fully explained on our site:  ***************************** and anyone wishing to utilize our services must agree to the Terms and Conditions, Rules and Policies, Terms of Use, and Privacy Policy, covering the transactions.  Mr. ******** agreed to our terms covering this transaction on April 13, 2025.
  
  In the Agreement between AutoBidMaster and Mr. ******** he agreed that he understood that she was purchasing the vehicle on an as is basis,with no warranties, and without reliance on any of the information provided in the vehicle listing.  Mr. ******* further agreed that it was his responsibility to research and inspect the vehicle before bidding on the vehicle.
  
  In the Agreement, AutoBidMaster explains, and members agree and accept that as AutoBidMaster does not have possession of the vehicle, we cannot and do not make any representations regarding any vehicle.  We expressly disclaim any representations and or warranties regarding the vehicle.  We require that members agree that they understand and agree to such conditions of all purchases, prior to making any purchase.
  
  Section 2 of the Agreement specifically states, in part:
  
  While we may provide information and other guidance as part of our Services, such information and guidance are for informational purposes only and you may decide whether or not to follow it. By using our Services, you understand and agree that neither we nor our Dealers (a) own, control, employ, recommend, or endorse any of the independent third-party sellers who own the vehicles available for purchase using our Services; (b) own or possess the vehicles available for purchase using our Services (unless we are listed as the seller); (c) research, verify,confirm, guarantee, or warrant the accuracy or completeness of any Vehicle Information (as defined in Section 7.2 (Vehicle Information Disclaimer)) for any vehicle available for purchase using our Services; and (d) make any representations, warranties or guarantees of any kind regarding the quality or condition of the vehicles available for purchase through our Membership Services.
  
  In addition, per Section 7.1 of the Agreement, Mr. ******* agreed that: 
  All vehicles are "AS-IS" and "WHERE IS" and "WITH ALL FAULTS". All vehicles are sold from by our Dealers. We do not buy or sell vehicles. You agree that vehicles sold via our Services are sold without any warranty, express or implied, including but not limited to any warranty of fitness for a particular purpose or warranty of merchantability. You agree that vehicles sold via our Services are not represented as being in road-worthy condition or mechanically sound. You agree that vehicles sold via our Services may have latent, hidden, or undisclosed damage or other conditions that are not immediately apparent or discoverable.  You agree that vehicles sold via our Services may not be fit for use as a means of transportation, may not comply with local, state, or federal emissions standards, and may require substantial repairs at your expense.  You agree that it is your sole responsibility to ascertain, confirm, research, inspect, and/or investigate any vehicle and all related Vehicle Information (as defined in Section 7.2 (Vehicle Information Disclaimer)) before placing any bid or purchasing any vehicle using our Services.
  
  Section 2 of the Agreement states, in part, Purchasing a used or salvage vehicle from an online auto auction marketplace presents many risks. It is your sole responsibility to inspect any vehicle prior to placing any bid. 
  
  Per the signed Purchase Agreement, Mr. ******* agreed that the vehicle as sold as is, where is, with no representations or warranties and subject to the terms of the Agreement.  In addition, on page two of the Purchase Agreement, Mr. ******* acknowledged and agreed that, I acknowledge and agree that AutoBidMaster does not make any representations,warranties, or guarantees regarding the accuracy or completeness of any Vehicle Information or any Auction Verification contained in the Lot Details on the auction listing.  Further, on page three of the signed Purchase Agreement that Mr. ******* signed, she agreed with the following statement:  AutoBidMaster made no representations, warranties, or guarantees regarding the accuracy or completeness of any damage disclosures or the condition of this vehicle.
  As Mr. ******* stated, the vehicle was sold as a vehicle with not actual miles.  Not actual miles on a vehicle means that the seller of the vehicle or someone prior in the chain of title was made aware that the miles showing on the odometer may not correctly list the milage of the vehicle or that the mileage of the vehicle could not be ascertained.  The odometer was not tampered with while the vehicle was in AutoBidMasters possession. The vehicle was listed as not actual miles prior in time to AutoBidMasters sale of the vehicle and consistent with Federal Odometer law, it was sold as a vehicle with not actual miles. 
  
  We are sorry that Mr. ******* is unhappy with the vehicle he purchased via AutoBidMaster, but based on the Agreement between the parties, he is not entitled to a refund or other compensation.
  
  Please do not hesitate to contact me if you would like to discuss this matter further.
  
  Sincerely,
  ******* *******
  Customer Service and Sales Manager

  Customer Answer

  Date: 05/23/2025

   
  Complaint: 23321326
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ******* :Rechazo la respuesta del negocio.

  
  

  AutoBidMaster vendi un vehculo incompleto, desmantelado, y con daos estructurales que nunca fueron mostrados ni mencionados en el listado de la subasta. Esto no es simplemente una compra as is (tal cual est) es un caso claro de fraude por omisin de informacin crtica.

  
  

  Al recibir el vehculo, encontr que:

  
  

  Faltaban sensores, mdulos y sistemas electrnicos.

  
  

  El interior estaba mutilado y sin acabados.

  
  

  La parte trasera de los asientos estaba cortada y vaca.

  
  

  Haba corrosin estructural debajo del vehculo.

  
  

  El tablero y otras zonas estaban completamente abiertos, sin componentes clave.

  
  

  
  

  Tengo evidencia en forma de fotos del momento de la entrega y del estado real del vehculo, que demuestran que fue alterado antes de enviarlo. Lo que compr no coincida en lo absoluto con lo que se public.

  
  

  AutoBidMaster viol la confianza y los trminos bsicos de honestidad comercial, y eso no se cubre con su clusula de as is. Estoy adjuntando varias pruebas fotogrficas para que la BBB vea con claridad la magnitud del engao.

  
  

  Solicito el reembolso o compensacin por los daos y las piezas faltantes, y que la empresa asuma su responsabilidad por ocultar informacin deliberadamente.

  
  

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  #1 please refund me any membership fees. I no longer trust your company, you bait and switched vehicles i never bid on =/. I need whole bid history of: 2020 Jeep Gladiator Rubicon *****************

  Business Response

  Date: 05/23/2025

  Dear BBB,
  
  Thank you for the opportunity to address Mr. ***** concerns.     
  
  It might be helpful to understand that AutoBidMaster is not like your local used car dealership. We operate a membership-based online auto auction marketplace and act as a broker to facilitate the purchase and sale of salvaged, damaged,and used vehicles through our affiliated dealer and dismantler network.  Our process is fully explained on our site:  ****************************, and anyone wishing to utilize our services must agree to our Terms and Conditions in order to use our services.  Mr. **** agreed to these Terms and Conditions when he became a member on April 10, 2022, and the updated Terms and Conditions he agreed to on May 3, 2025 (the Agreement).
  
  On May 4, 2025 Mr. **** purchased a Premium ********** for $299.  After purchasing that membership, Mr. **** used it to make eleven bids on vehicles.  Mr. **** is now requesting a refund of that membership.  The terms under which a membership can be refunded are outlined in the Agreement as follows: 
  
  ********** cancellations received within fourteen (14) days from the date of a Members initial registration may be eligible to receive a full refund if the Member has not used any of the ********** allowed services and or benefits.  Member is not eligible for any refund of a ********** which is received after the above reference deadline or in situations where ********** services and or benefits have been utilized.
  
  As Mr. **** used his membership to bid on vehicle, he is not eligible for a refund.
  
  Mr. **** also requested the bid log on a vehicle he bid on.  As we are not the auction, we only have access to limited information about the bids.  The information we have, we sent to Mr. **** on May 8, 2025.  Mr. **** was ultimately outbid on the vehicle and this vehicle was awarded to another person by the auction.
  
  As such, no other amounts or refunds are due to Mr. ******************* do not hesitate to contact me if you would like to discuss this matter further.
  
  Sincerely,
  ******* *******
  Customer Service and Sales Manager

  Customer Answer

  Date: 05/23/2025

   
  Complaint: 23309963
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** ****