Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Multiple times I have but in a request to have my personal data removed. Each time it says "Please check your email and click on confirmation link to complete the removal." I never receive an email. And when I contact customer support, they just say to go submit the same request I already have 3 times now and so I just go in circles. They are intentionally obtuse and refuse to remove data they do not have my permission to share.

  Business Response

  Date: 06/20/2025

  Hi ****,
  
  I apologize for the issue you experienced. Your record has been already submitted for removal from our site.
  You will receive a confirmation to your email ***************************.
  
  If you need any further assistance, please contact us directly at *************************************************************.
   
  
  Best regards,
  Radaris customer service
  ***********************************

  Customer Answer

  Date: 06/20/2025

   That resolved it.

• Initial Complaint

  Date:06/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since being a victim of identity theft, and receiving three letters in the last two years informing me that my information has been hacked and sold on the dark web, every month I scour the internet and search for my name on all the browsers. Today, 6/15/25, I found RADARIS has AGAIN exposed my PRIVATE data all over the internet so that my data can be sold or stolen. Since 2016, yes almost 10 years ago, these [bleep] have been been exposing my data and aiding in the possibility of my identity being stolen and/or fraud.Yes, I am able to send a request, from their web page link, to "Remove My Info," but why do they keep uploading it, with wrong information and strangers that I'm supposedley linked to, again and again and again???!!!This time I have had enough and will do everything in my power to expose them, file complaints about them, in hopes that they will change their privacy data policy that if a person finds their data exposed and has it deleted, THAT RADARIS WILL NEVER AGAIN EXPOSE PRIVATA DATA.

  Business Response

  Date: 06/16/2025

  Hello Sheilani, 
  
  I am very sorry you feel this way. Your record has been removed from our site per your request. Please contact us directly at, ************************************ if you still need more assistance.
  
  Best regards,
  Radaris customer service
  ****************************************;
  

• Initial Complaint

  Date:06/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I am writing to file a complaint against Radaris for what I believe to be deceptive and obstructive practices in their personal information removal process.Over the past month, I have submitted Radaris' opt-out form multiple times in an effort to have my personal information removed from their website. Out of several attempts, I only received confirmation emails twice, and both were sent long after the requests were made. When I attempted to use the links provided in those emails, I was met with error messages stating that the verification period had expiredeffectively nullifying the removal requests.This ongoing pattern suggests that Radaris opt-out system is intentionally non-functional or negligently maintained. Ive found numerous similar complaints online, indicating this is not an isolated case.Moreover, submitting the form requires providing an email address, which adds to my concern. Not only did Radaris fail to honor the request, but they also obtained additional personal data (my email address), which may be used or exposed against my wishes. I believe this practice is deceptive and potentially in violation of consumer protection laws.I am deeply concerned that Radaris handling of personal data fosters an environment that facilitates scams or harassment. I hope this complaint will be recorded as a formal step toward holding them accountable. I also plan to explore further legal action if this issue remains unresolved.

  Business Response

  Date: 06/09/2025

  Hello Sebnem, 
  
  I am very sorry you feel this way. We complete all received requests within 48 hours. If we have not completed your request, it's likely that we don't know the specific details you want removed or the records have been already removed from our site.
  
  If your request is still in process or you need assistance in removing more information, please contact us directly at ************************************ so we can figure it out together.
  
  Best regards,
  Radaris customer service
  ***********************************

  Customer Answer

  Date: 06/19/2025

  I am writing to confirm that my complaint with the case ID number ******** has been resolved. I am satisfied with Radaris' action. I appreciate your time and help.
  
  Regards,
  Sebnem

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ****'s right to delete, also known as the right to erasure, allows California residents to request that businesses delete their personal information. Businesses must comply with these requests. Additionally, that Radaris and their service providers do the same. Submitted prior requests, requesting a right to deletion of my familys information due to privacy concerns. However, the information was reinstated similarly to the consumer complaints with the BBB. For this reason, signed a subscription with a data removal service as they provide ongoing monitoring and updates to ensure your personal information remains removed. Optery was given limited power of attorney to maximize the effectiveness of their data broker removal requests, therefore making them an authorized agent for the specific person identified. Based on observations, data brokers are not always responsive and at times have made the removal process challenging as they refuse to honor the person authorized to act on the principal's behalf. For the Better Business Bureaus reference, I have attached an image documenting the activity history from Optery as my mother is on our family plan along with a url link directing the end user to their information. URL: ********************************************************

  Business Response

  Date: 06/06/2025

  Hi ********,
  
  I apologize for the issue you experienced. Your record has been already removed from our site: ********************************************************.
  
  Please contact us directly at, ************************************ if you still need more assistance.
  
  Best regards,
  Radaris customer service
  ***********************************

  Customer Answer

  Date: 06/07/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:06/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom is may concern, my name is *****.I am attempting to remove personal identification/information from data/profile gathering sites. This is the second time *********************************** is gathering and publishing information without consent about my identity.I would like to ask radaris to remove my profile immediately. This is the second time.***********************************~*****-******/1535513667 I would ask that radaris put a block on my name from gathering, sharing, or publishing any information about my identity to their site and any other engines, or shall face legal consequences.

  Business Response

  Date: 06/10/2025

  Hello *****, 
  
  I am sorry to hear that you were not happy with the public records available on ************************** or satisfied with the removal process.
  
  Our records show that our customer service team has already helped you to remove the information you identified.
  
  Please let us know if you need any further assistance.
  
  Best regards,
  Radaris customer service
  ****************************************;
  
  

• Initial Complaint

  Date:05/24/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Multiple times I've asked Radaris to remove my personal info. Multiple times they've responded with that it has been approved by an administrator, refresh your browser, and so on. And yet my data is still there. At one point, it was removed, and then they added it back! I want it removed, and removed permanently so that I stop getting spam and scam calls just because I'm an older lady.

  Business Response

  Date: 05/24/2025

  Hello ******,
  
  I would be happy to assist you in completing this request, but unfortunately, your message does not contain any information I can use to identify the records you need removed.
  
  Please contact us directly at, ************************************ so we can gather the information necessary to identify the records in question.
  
  Best regards,
  Radaris customer service
  
  

  Customer Answer

  Date: 05/24/2025

   
  Better Business Bureau:
  
  Seems like it worked, because, despite saying they weren't sure who it was, the record that hadn't been removed after multiple requests is magically gone.

  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a 'Right to Deletion of ************* and that Radaris not to sell my personal information in accordance with applicable state laws due to privacy concerns and potential identity theft. Under the California Consumer Privacy Act (CCPA), California residents have the right to request that businesses delete their personal information. This right applies to all personal information collected by a business, including data they may have shared or sold to third parties. Businesses must comply with such requests within 45 days, and are also required to notify their service providers and contractors to delete the data as well. Submitted a request for removal utilizing their Contact the Customer Support Team on May 18, 2025 but yet to hear a response from them. Filed prior complaints with the BBB and Radariss privacy team requesting that my information be removed from their affiliate/subsidiaries websites, however that has not been honored. I have copied and pasted the *** Link from Pub360 displaying my information along with ***** on security news article from March 8, 2024 indicating that Pub360 domain/servers are tied to the data broker radaris. ******************************************* and *******************************************************************************************************

  Business Response

  Date: 05/22/2025

  Hello *****, 
  
  Thank you for contacting us. We do not have any affiliation with the site you've mentioned. You will need to contact them directly for further assistance. 
  
  If you see your information on Radaris directly, please email us at ************************************ so we can assist with your request.
  
  Best regards,
  Radaris customer service
  ***********************************
  
  

  Customer Answer

  Date: 05/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:05/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is refusing to remove my data. The removal tool on the website is not functional. I tried multiple times to remove my profiles and it stalls out 60% through. This tool involves clicking through a variety of screens with slow loading bars while you get flooded with pop *** with information about why exploiting the poor consumer protection law in ***************** is a good thing. I emailed customer service with links to these profiles, indicating that the removal tool is not working and requesting they be removed. **************** is refusing to help me and requesting that I use the nonfunctional tool. I currently have a stalker and this is a matter of personal safety. Clearly this company does not care about that.

  Business Response

  Date: 05/14/2025

  Hello *****, 
  
  I am sorry to hear that you were not happy with the public records available on ************************** or satisfied with the removal process.
  
  There we no refusal in the reply as you have stated. Our records show that our customer service team asked which issue did you experience with the removal process and after you've explained the struggle, helped you to remove the information you identified.
  
  Please let us know if you need any further assistance.
  
  Best regards,
  Radaris customer service
  ****************************************;
  
  

  Customer Answer

  Date: 05/14/2025

   
  Complaint: 23325306
  
  I am rejecting this response because:

  I told the company there was an issue with the tool 3 times and they did not remove my information until I made this report, which I informed them of in my most recent reply. They have also not confirmed that they will not re create my profiles and are instead trying to sell me some sort of monitoring service. 
  

  Business Response

  Date: 05/20/2025

  Hello *****,
  
  I am very sorry you feel this way. However, I have reviewed your conversation with our Customer Support team and can not confirm your statement. Three replies have been sent to you: an instruction how to remove your information, then you've been asked which error did you see in the process to help you with it and then the confirmation of the removal of the information. The information requested has been removed per your request. 
  
  If you need any further assistance, please contact us directly as you have several times in the past week.|
  
  Best regards,
  Radaris customer service
  ***********************************
  
  
  
  
  

  Customer Answer

  Date: 05/20/2025

   
  Complaint: 23325306
  
  I am rejecting this response because you continued to push back on my original request when I told you your tool was malfunctioning and you still will not confirm in writing that my information will not be re-posted.
  

  Business Response

  Date: 06/02/2025

  Hello *****,
  
  I apologize for a misunderstanding. I have reviewed your conversation with our Customer Support team once again and can confirm that the conversation was held professionally and correctly. You were not pushed, you were sent three emails: an instruction how to remove your information, a request to understand which error did you see in the process to help you with it and then the confirmation of the removal of the information. The information requested has been removed per your request and the confirmation has been sent to you. A proof has been sent to the BBB team as well. 
  
  Best regards,
  Radaris customer service
  ***********************************

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23325306
  
  While I will not continue to argue with you over your customer service team's handling of the request. I fundamentally disagree with your interpretation as it is not my responsibility to troubleshoot your website.  I am rejecting this response because: You still refuse to confirm that you won't re-upload my information.

   

• Initial Complaint

  Date:05/13/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My life is in danger with this information on their site and they need to remove it immediately!

  Business Response

  Date: 05/14/2025

  Hello *****, 
  
  Your record has been removed from our site per your request. Please contact us directly at, ************************************ if you still need more assistance.
  
  Best regards,
  Radaris customer service
  ***********************************

  Customer Answer

  Date: 05/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:05/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly instructed Radaris to remove my name and personal information from their website and to NOT repost my name or information on their website in the future. Their company, once again, has posted my name and personal information on their website. I have requested removal via email and their company customer service is playing games, once again, directing me to use an opt out form - that errors out and is unable to submit - and then they proceed to ignore my response again asking for removal.I'm tired of this data brokers games. Immediately remove my name - **** *****" from all Radaris webpages, including:************************************************** - my name appears towards the bottom of this webpage and links to the following:***************************************************, do not repost my name or personal information in the future on **************************, or affiliated data broker sites such as Verisign and *****************.

  Business Response

  Date: 05/09/2025

  Hello ****,
  
  I am sorry to hear that you were not happy with the public records available on **************************.
  
  We received your request from your email ******************** on May 6, and we successfully removed your personal profile on the same day you first contacted us.
   
  At present, our customer service team has been working on the removal of a separate record on the second link you sent, where your name is located on other person's profile.
  
  As soon as the removal is completed, we will send a notification about it to you, at ******************** .
  
  
  Best regards,
  Radaris customer service

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 23299684
  
  I am rejecting this response because:

   

  Radaris never contacted and said they removed any information. This is poor customer service. 

   

  remove my name and information from your website and DO NOT REPOST IT ON YOUR WEBSITE AGAIN.

  
  Sincerely,
  
  **** *****