Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My life is in danger with this information on their site and they need to remove it immediately!

  Business Response

  Date: 05/14/2025

  Hello *****, 
  
  Your record has been removed from our site per your request. Please contact us directly at, ************************************ if you still need more assistance.
  
  Best regards,
  Radaris customer service
  ***********************************

  Customer Answer

  Date: 05/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the Radaris opt out form to remove my information from their website due to privacy concerns. My profile is number: *** ******, **********. Radaris said my info would be removed from their website within 24 hours. I received email confirmation from Radaris stating my removal has been approved by the administrator, It has been a week and they have not removed my profile. I have refreshed my browsers and cleared the cache. I tried calling Radaris and they never answer the phone. Due to privacy concerns, I want my profile removed immediately. It is against the law for them not to remove my info from their website when requested. Thank you for your prompt attention to this matter.

  Business Response

  Date: 04/28/2025

  Hello ***, 
  
  I am sorry to hear that you were not happy with the public records available on ************************** or satisfied with the removal process.
  
  Our records show that our customer service team helped you to remove the information you identified the same day you submitted your first request.
  
  Please let us know if you need any further assistance.
  
  Best regards,
  Radaris customer service
  ****************************************;
  
  

• Initial Complaint

  Date:04/24/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Radaris is a personal data collection *** I observed personal information in my name on various search engines that I wish to have removed. Radaris has an opt out process where they will remove the info once an online form is filled out. On ten (10) occasions I have complied with their opt out protocol and the information online which they are required to remove still exists.

  Business Response

  Date: 04/28/2025

  Hello *****,
  
  I am sorry to hear that you were not happy with the public records available on ************************** and
  that you were not satisfied with the removal process. Our records show that our customer service
  team helped you to remove the information you identified the same day you submitted your first request.
  
  Your profile on Radaris was removed at your request: **************************************************************
  (***** J *********, in ***************, **) after you requested to remove your information by email.
  Our team confirmed the removal was completed on April 26, 2025 and notified you about it by email as well.
  
  Please let us know if you need any further assistance.
  
  Best regards, Radaris customer service

  Customer Answer

  Date: 04/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:04/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried using their opt out tool to remove my personal information from their site as I have been the victim of identity theft and do not want my info sold.I have sent them emails and called their office but my information remains on their site. attached are links to my data on their site ************************************************************** **************************************************************

  Business Response

  Date: 04/23/2025

  Hello *******, 
  
  I am sorry to hear that you were not happy with the public records available on ************************** or satisfied with the removal process.
  
  Our records show that our customer service team helped you to remove the information you identified the same day you submitted your first request.
  
  Please let us know if you need any further assistance.
  
  Best regards,
  Radaris customer service
  ****************************************;
  
  

• Initial Complaint

  Date:04/19/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************************************************** I am requesting a deletion (opt out) of my public record. Showing as **** ******, Bala Cynwyd, ** (49)I followed your exact steps and videos presented on your website.When I click control my information it sends me to a partner site ****** where I have to pay to delete my information. ***************************************************** is not accurate,Your video ******************************************* is not accurate.Thank you.

  Business Response

  Date: 04/21/2025

  Hello Luka, 
  
  I apologize for the issue youve experienced. Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.
  
  Best regards,
  Radaris customer service
  ***********************************

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:04/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the 1.00 then I had to buy the 3.95 for this report. Then it was ***** then it was 47. And I still have not gotten the report. No refund only now they say this report is not to be found after paying all this money to be scammed. I spent a lot of money for 1 report. To be passed around to truth finder, been verified and told they don't work with each other . I have my coropandonce and videos of the whole situation from. Seeing the profile to the amounts to nothing

  Business Response

  Date: 04/21/2025

  Hello Coral, 
  
  Thank you for contacting us. There is only one charge on your account for $3.95 with us. There were no other charges made with Radaris. To have the $3.95 reimbursed, you will need to contact Google Play support directly. 
  
  Please visit ****************************************************.
  
  Best regards,
  Radaris Customer Support
  
  
  

  Customer Answer

  Date: 04/21/2025

   
  Complaint: 23225278
  
  I am rejecting this response because: This was not the only email used . They were sent the emails. This is more then just amount spent! It's taking responsibility for your action and the ones not taken. For your response of this is not a guarantee is unexpectedly when you show the file then send to another company to another charging then claiming you don't work with the other companies and remove the file you wanted then push other profiles on is not right! Until you are held responsible this will go on! Now I paid your company for something yet your sending me somewhere else to collect that's not going to be a guarantee I will get my refund and your off the hook. No I sand by my complaint. I have the emails the responses back and forth.  I even have the email where you gave me the wrong report and expected me to except it! I made it very clear ******* **** ***** 42 5/20/1982 *********************************! You sent me a 60 plus year old not even close! 
  
  Sincerely,
  
  Coral *****

  Business Response

  Date: 04/28/2025

  Hello, Coral,
  
  I am sorry to hear you were not satisfied with the information you received.
  With millions of records updated every day, it can be difficult to have complete and accurate records from every individual.
  
  Unfortunately, we only have information about ******* *****, ***********, MD of 60 years old in our database.
  
  There is only one charge on your account for $3.95 with us. There were no other charges made with Radaris. Since you purchase was made through ******, you will need to contact their support directly to have the $3.95 reimbursed.
  Please visit ****************************************************.
  
  Best regards,
  Radaris customer service
  ***********************************

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23225278
  As of today you have the report I'm talking about! If you do not have ******* **** ***** 42 Keedysville *************; then why do you have part of his information as then ask for money knowing that you do not have what you show! Point made your a fraud scammed and even worse a lier! I do not understand how your getting away with scamming people and the government and other agencies are allowing this to take place! You not only show that you have the report you send people to been verified then truthfinder! And work at getting as much money as you can! You just didn't realize that Your dealing with a person that hates dishonesty! See I have reports from. 3 years ago on this person! I paid for and downloaded it only to have nothing but be! I didn't do anything til I need the information and now you want to play stupid! I reject your offer because your a lier scammed and I'm not sure how you sleep at night! Know karma will hit you!! Your commiting sin on both laws greed **** envy pride. Shall not steal, Bieber false witness covet false testimony! 
  I am rejecting this response because:
  
  Sincerely,
  
  Coral *****

• Initial Complaint

  Date:04/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They make it impossible to remove your information from the internet, create a 10 second delay on every web submission so it takes a long time to TRY to remove your info and then at the end, they don't send the confirmation email.

  Business Response

  Date: 04/15/2025

  Hello ****,
  
  Thank you for contacting us.

  In order to remove information from **************************, you will need to contact us directly at ************************************ We will send you the simple instructions and answer any specific questions you may have.
  If you experience any issues with this process, the Radaris team will be happy to help you complete your removal request.
  
  Best regards,
  Radaris customer service
  ***********************************

  
  

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23205482
  
  I am rejecting this response because:
  I followed the steps on the web page.  They have several steps that only require a click of a button to continue while they try to explain why it's their "right" to show your private information. 
  Every page has a 10 second count down before you can click continue.
  At the end, you have to enter your email address AGAIN, and they claim they will send a link to remove your information.  Problem is, I still don't have that email and I've checked my Spam folder.
  There are three problems with this company:
  1.  They collect and display personal information without consent
  2.  They make if difficult to remove this information
  3.  Once you follow their steps and waste your time, they still don't remove it.

  
  Sincerely,
  
  **** *******

  Business Response

  Date: 04/17/2025

  Hello ****,
  
  I would be happy to assist you in completing this request, but unfortunately, your message does not contain any information I can use to identify the records you need removed.
  
  Please contact us directly at, ************************************ so we can gather the information necessary to identify the records in question.
  
  Best regards,
  Radaris customer service
  

• Initial Complaint

  Date:04/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Radaris because their opt-out process for removing personal information is needlessly complex and feels intentionally obstructive. After locating my listing on their site, I attempted to follow the opt-out instructions, but encountered the following problems:Too many steps: The process requires navigating through multiple screens with vague or misleading buttons, rather than providing a simple, direct method for removal.Artificial delays: After each step, the site initiates a countdown timer or "processing wait" screen that feels manipulative and unnecessary.Lack of clarity: At no point does the site clearly confirm that the opt-out was successful or that the listing will be removed ************** follow-up: Other sites offer immediate confirmation. This process appears designed to discourage people from reclaiming their data rather than support privacy rights. Its especially concerning for individuals like myself, who have had records expunged and are trying to protect their privacy legally and ethically.I am requesting that Radaris:Immediately and permanently remove all personal data associated with my name and identity.Provide a simple, one-step opt-out process with no artificial delays or unnecessary screens.Send confirmation that my data has been deleted from their platform.I believe this user-hostile process violates the spirit of consumer rights and personal data protection, and I hope the BBB will help hold Radaris accountable.

  Business Response

  Date: 04/14/2025

  Hello, 
  
  I would be happy to assist you in completing this request, but unfortunately, your message does not contain any information I can use to identify the records you need removed.
  
  Please contact us directly at, ********************* or send the *** in reply to this message. 
  
  Best regards,

  Radaris customer service

  ***********************************
  

  
  

• Initial Complaint

  Date:04/12/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive tried to remove my information on Redaris via their website and many phone calls They make it impossible to do so. All I want is for them to remove my name and information from their website. Even their removals@redaris doesnt work. I never signed up as a subscriber.Please help!

  Business Response

  Date: 04/14/2025

  Hello Sakara, 
  
  I apologize for the issue youve experienced. Your record has been already removed from our site. Please contact us directly at, ************************************ if you still need more assistance.
  
  Best regards,
  Radaris customer service
  ****************************************;
  

  Customer Answer

  Date: 04/15/2025

   
  Complaint: 23196428
  
  I am rejecting this response because: Still on redaris website
  
  Sincerely,
  
  Sakara Rennka

  Business Response

  Date: 04/17/2025

  Hello Sakara, 
  
  We have already removed information for Sakara Rennka Age 71 in *******, ** per your previous request. The screenshot you sent shows a completely different person - Sakchai Himathongkhamin Age 69 in **********, **. Your information has been already removed and the screenshot you sent does not contain your Personal Identifiable Information. 
  
  Best regards,
  Radaris customer service

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23196428
  
  I am rejecting this response because:
  
  Sincerely,
  
  Sakara Rennka

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/4/2025 ************* via: ************************************************** Issues: 1. Series of unnecessary loading screens.2. "Submit" button to send a confirmation email doesn't work.3. Email gets blocked due to "exceeded number of requests per person". I got blocked despite not even getting a confirmation email, nor a screen that said an email was sent. The mere existence of such an "error" is nefarious. A person should never be limited to the number of times they can make privacy requests.

  Business Response

  Date: 04/07/2025

  Hi Ciara, 
  
  I am sorry to hear that you were not happy with the public records available on ************************** or satisfied with the removal process. 
  
  Our records show that our customer service team helped you to remove the information you identified the same day you submitted your first request.
  
  Please let us know if you need any further assistance.
  
  Best regards,
  Radaris customer service
  ***********************************

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23163122
  
  I am rejecting this response because:

  It doesn't address the full issue at hand. Only saying they handled MY request for removal is blatantly avoiding the rest of their malicious actions. I had gotten the confirmation email HOURS after my initial attempt, not to mention getting blocked beforehand.

  I've had a friend who tried to opt out and when they received the late email confirmation, it didn't even work because it "expired". This was an hour after they received the email, same day they did the opt out request. Delaying the email AND nullifying it shortly after? Unacceptable.

  If I just accepted their response, they would continue their PURPOSEFUL DISREPECT and disregard towards privacy. Removal should be made easy and convenient. And this site does the exact opposite of that.
  
  Sincerely,
  
  ***** *******