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Business Profile

Background Checks

Radaris

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 179 total complaints in the last 3 years.
  • 57 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/22/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Please remove my info on your website and don't sell it.Your website sell and show my personal information to the public, please remove it.************************************************************************************************ ************************************************************ ************************************************************* Thanks,*****

    Business Response

    Date: 03/24/2025

    Hi *****, 

    I apologize for the issue youve experienced. Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;

    Customer Answer

    Date: 03/26/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:03/16/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Remove my good name from your site *************************************************

    Business Response

    Date: 03/24/2025

    Hi Femi,

    Thank you for contacting us.

    In order to remove information from **************************, you will need to contact us directly at ************************************ We will send you the simple instructions and answer any specific questions you may have.

    If you experience any issues with this process, the Radaris team will be happy to help you complete your removal request.

    Best regards,
    Radaris customer service
    ***********************************

  • Initial Complaint

    Date:03/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    remove my good name for month and site, this will ************* 15 years and every other year after removing you do it again ****************************************************

    Business Response

    Date: 03/24/2025

    Hi *******,

    Thank you for contacting us.

    In order to remove information from **************************, you will need to contact us directly at ************************************ We will send you the simple instructions and answer any specific questions you may have.

    If you experience any issues with this process, the Radaris team will be happy to help you complete your removal request.

    Best regards,
    Radaris customer service
    ***********************************

  • Initial Complaint

    Date:03/02/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I would like to be removed from RADARIS database as they have access to PII and I have strong safety concerns about my online presence due to my job. They have my date of birth and my address as well as people related to me. I want anything associated with my name removed from their database. I have attached the link to my public information:*************************************************************

    Business Response

    Date: 03/03/2025

    Hello *****,

    Your record has been removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;

  • Initial Complaint

    Date:02/26/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a victim of radaris for years and the information will not be removed. I was arrested in ******* over ******************************************************* ***********************. Also it has prevented me from receiving several high pay jobs or jobs in general. They refuse to take it down despite my multiple requests begging and pleading. I have Changed in 20 years and my life is completely different. Please remove this negative image and information of me as it is not only illegal but extremely unjust. I have missed opportunities in housing , jobs and career development due to this post. I currently volunteer and take care of the elderly for free. I also dedicate my time to helping others with similiar drug addictions and take them through the ** steps I am a sponsor and a changed person, my life is complete done a 360. Please take this information down. I am going to seek legal action if its not taken down.

    Business Response

    Date: 02/26/2025

    Hello *****,

    Thank you for contacting us. Our records show that you have already received a detailed instruction on how to remove the information on Feb 24th. If you are having trouble completing the process on your own or you need assistance in removing more information, please contact us directly at ************************************ so we can figure it out together.

    We will need to know the specific information you would like removed and the *** of the page where this information appears. Please email us directly at ************************************ so we can assist with your request.

    Best regards,
    Radaris customer service
    ***********************************



    Customer Answer

    Date: 02/26/2025

     
    Complaint: 22992503

    I am rejecting this response because: I contacted you several times and I receive no response. There are several pictures and links associated with my name which I just sent via email *******. I want EVERYONE removed, which all falls under the link *****************************************************

    there Are several Pictures I screen shot that fall underneath this link as well via email. I want every single one REMOVED and I want it done TODAY. 


    Sincerely,

    ***** *********

  • Initial Complaint

    Date:02/11/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am requesting that Radaris remove all uniquely identifying information including age, location, names of relatives, and telephone number. Nor will they retain and/or possess my information and that of my spouse for business purposes. California Senate Bill 362 (SB 362) is a law that gives consumers a way to request that data brokers delete their personal information. The bill also requires data brokers to register and be subject to penalties if they don't comply. Thus required to honor deletion requests and take appropriate measures to protect consumers' privacy. The widespread practice of data brokering has raised significant privacy concerns as individuals often have little control over how their personal information is collected and used which may result in fraud and identity theft.I understand the information provided is publicly available and compiled from various public databases, government entities, commercial data providers, and other sources of public data. However, Radaris and its affiliates have not been authorized from sharing such personally identifiable information. As a result, I am requesting a speedy resolution.Below I have copied and pasted a URL Link summarizing my full name, known as and addresses.****************************************************** Furthermore, I am also requesting that our information be removed under (mentions about name) with phone ************** addresses.Please see the attached document in this consumer complaint for your reference that indicates the following: (****** S *********, ********************************* ************) and (*** ***: **************************************************)

    Business Response

    Date: 02/12/2025

    Hello, 

    Your information has been successfully removed on the same day you first contacted us and submitted the complaint.

    If you need any further assistance, please contact us directly as you have several times in the past week.

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 02/12/2025

     
    Complaint: 22928067

    I am rejecting this response because:

    (Please see the new attachments) I am rejecting there response, as the information provided remains publicly accessible and has "not been removed" on their business page.  As indicated in my prior response, please remove the URL:      ******************************************************  


    Sincerely,

    Soo **** ***

    Business Response

    Date: 02/20/2025

    Hello, 

    We have already removed your personal identifiable information by the link ******************************************************. In order to see the changes, you may need to refresh your browser while on the correct page. Please press Ctrl+F5 (on a Mac, press Command+R) to completely refresh your browser's page.

    We did not find any mentions of your personal identifiable information on this page - ******************************************************************* ********* need to contact us directly at, *********************************** and we would be happy to help them.

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 02/20/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Soo **** ***

  • Initial Complaint

    Date:02/11/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Emailed Radaris customers support on Feb 10, 2025, ******* as my first and last name is still being published under Mentions about a name along with my prior home address but have yet to receive a follow up for ***** ***. Additionally, I have recently discovered my siblings ******* *** and *** H *** information from my past and current residency before switching apartment units as my immediate family resides with me. Additionally, my mothers and grandparents First and last name along with their home address has also been published under (Mentions about a name).******* ****************************************** *** ********************************************************************************************* ** H *** Grandmother: ******* I *** Grandfather: Pom S *** (Deceased) Address: ************************************************************************************ Radaris is a "bad faith data broker" engaging in deceptive and unethical practices regarding the removal process prioritizing profit over user privacy. California Senate Bill 362 (SB 362) is a law that gives consumers a way to request that data brokers delete their personal information. The bill also requires data brokers to register and be subject to penalties if they don't comply. Thus required to honor deletion requests and take appropriate measures to protect consumers' privacy. I kindly ask that our personally identifiable information be removed. I have attached the information and images for your review.

    Business Response

    Date: 02/11/2025

    Hello,

    I apologize for the issue youve experienced. Your records have been already removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;

    Customer Answer

    Date: 02/11/2025

     
    Complaint: 22927325

    I am rejecting this response because:

    Please kindly be advised I am rejecting the businesses response.  After further discovery, I had stumbled across additional information pertaining to my family and that of my own that had been removed prior from several years ago which had been reposted again.   Please remove the following information in the new attachments.  Once all personally identifiable information has been removed, I will view this complaint as resolved.

    Thank you for the immediate action.


    Bless!


    Sincerely,

    Soo ***** ***

    Business Response

    Date: 02/20/2025

    Hello, 

    As we stated in our email response to you on 02/19/2025, we have already removed your personal identifiable information by the link ******************************************************. In order to see the changes, you may need to refresh your browser while on the correct page. Please press Ctrl+F5 (on a Mac, press Command+R) to completely refresh your browser's page.

    We did not find any mentions of your personal identifiable information on the pages you sent. Since you ask to remove multiple that are not your personal identifiable information, those people will need to contact us directly at, *********************************** and we would be happy to help them.

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 02/20/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Soo ***** ***

  • Initial Complaint

    Date:01/31/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've previously requested the removal of my personal information from their website which they did remove. A few months later, they added my personal information back to their website.This information includes sensitive information about myself, my spouse and my underage children. They're in clear violation of the child online protection act as well as the fair credit reporting act.I've attempted to contact them directly but they never responded. I've tried to contact them via phone at ************** and they never pick up the phone.I wanted to try and use your service before moving forward with a legal option.

    Business Response

    Date: 02/03/2025

    Hello ********, 

    Our records show that you have already received a detailed instruction on how to remove the information on 01/31/2025. If you are having trouble completing the process on your own or you need assistance in removing more information, please contact us directly at ************************************ so we can figure it out together.

    Best regards,
    Radaris customer service
    ***********************************

  • Initial Complaint

    Date:01/31/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website continues to expose personal information online and is also this is incorrect, causing age discrimination for hiring. After repeated requests the information has not been taken down.

    Business Response

    Date: 02/03/2025

    Hello *******, 

    I am sorry to hear that you were not happy with the public records available on ************************** or satisfied with the removal process.

    Our records show that our customer service team helped you to remove the information you identified the same day you submitted your first request.

    Please let us know if you need any further assistance.

    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 02/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ********

  • Initial Complaint

    Date:01/10/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For several months, my personal details (name, age, home address) have been publicly displayed on **********, a website controlled by the company Radaris, at the following URL:****************************************************** November 11, 2024, I have sent several emails to ************** and ******************* in order to exercise my right to privacy and request that they delete all information they are posting, sharing, selling, and storing about **** also filled the contact form on ********** to request the same.However, Radaris did not remove my personal details from their website **********.

    Business Response

    Date: 01/13/2025

    Hello ****, 

    I apologize for the issue you experienced. Unfortunately, Radaris is not related to Pub360 in any way. You need to contact them directly to remove information from their site. 

    If you need to remove information from Radaris, please contact us at, *************************************************************.

    Best regards,
    Radaris customer service
    ***********************************

Radaris is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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