Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has somehow acquired my actual physical address, real phone number and full date of birth and have it displayed on their website for anyone to see. They do not have my permission and I have attempted to get it removed, but they want me to pay them a monthly subscription to keep my info off of their site. This is a matter of my safety from an abusive ex, who can now find out where I live. Not to mention reputation, as they show I have an arrest record and I've never been arrested in my entire life. This can ruin someone's life or get them killed. It's criminal. I should have a say so in my own personal info and I want it removed immediately.

  Business Response

  Date: 12/04/2023

  Dear ******,
  
  We apologize for any confusion regarding the opt-out option on our people search service. We want to assure you that an opt-out feature is available, and we take data privacy seriously. 
  To exercise your right to opt-out, kindly communicate to customer-********************************** to remove your information from our database. 
  
  Your privacy is our priority, and we are committed to providing a seamless experience for users who wish to control their information. 
  
  If you encounter any difficulties during the process or have any further questions, please don't hesitate to contact our customer support team. Thank you for your feedback, and we appreciate your cooperation as we continually improve our service.
  
  Best regards,
  Radaris ****************

  Customer Answer

  Date: 12/04/2023

  To be clear, the opt out process is not as straightforward as you describe. It absolutely wanted a payment to opt out. It was only after I had to email and threaten legal action because of my safety that the company removed my info. They did not however remove the false arrest record info they are listing on the website. This is very upsetting to someone like me who has never in my 46 years had an arrest record. I would like that removed.

  Customer Answer

  Date: 12/18/2023

  So, I have no rights in a manner where a company displays completely false information for everyone to see? Information that can effect peoples lives, relationships and jobs? 

  Business Response

  Date: 04/04/2024

  Hi ******,
  We're turning over a new leaf and would love to help you complete this removal if you still need more assistance. 
  
  Please contact us directly so that we complete this removal - ***********************************.
  
  Best regards,
  Radaris customer service
  ****************************************;

  Customer Answer

  Date: 04/08/2024

  If the business is serious about helping me with my own safety by removing my info from their website, they can contact me at ************ or *********************** Otherwise I will look into taking formal actions to help with removal.

   

   

  Business Response

  Date: 04/15/2024

  Hi ******,
  
  Our records show that our customer service team helped you to remove the information you identified the same day you submitted your first request (12/01/2023).
  
  Please let us know if you need any further assistance.
  
  Best regards,
  Radaris customer service
  ****************************************;
  
  

  Customer Answer

  Date: 04/19/2024

   
  Complaint: 20943213
  
  I am rejecting this response because:  YOU DID NOT REMOVE THE **** YOU HAVE OF ME ON YOUR SITE. THERE IS PERSONAL AND FALSE ****, BOTH OF WHICH ARE HARMFUL TO ME.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Radaris requires creating an account to remove data and users must provide a cell phone number to receive a verification code. I have entered my number several times and even used my spouses number, and the code never came. I called their customer service line, no one answered and also emailed - I got no response.I want my information to be removed ASAP and this company is making it difficult like other reviewers have stated.

  Business Response

  Date: 12/04/2023

  Dear ****,
  
  We apologize for the inconvenience you experienced while attempting to opt-out from our people search service. We understand the importance of data privacy and want to make the process as straightforward as possible. We are currently reviewing our opt-out procedure to ensure it aligns with your expectations and guarantees the protection of your information. While we work on enhancing the opt-out process, we want to reassure you that your request to remove your information will be promptly fulfilled. To proceed with the opt-out, we require the additional information solely for verification purposes and to ensure we remove the correct data from our database. Please, kindly communicate with customer-*********************************** Rest assured, this information will not be used for any other purpose. We value your privacy, and we are dedicated to providing a transparent and secure experience for all our users. We appreciate your patience and understanding as we address this matter.
  
  Warm regards,
  Radaris ****************

• Initial Complaint

  Date:11/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Radaris regarding their unethical practices in handling personal information deletion requests. My attempts to have my information, as well as my family's information, removed from their platform have been met with concerning and intrusive demands.I initiated a request via email to Radaris (attached for reference) requesting the removal of my personal information from their platform. Instead of addressing my legitimate privacy concerns, Radaris responded by insisting that I create an account and provide additional intrusive personal information, including my phone number in order to have my personal data deleted.This practice not only contradicts established privacy protection laws, such as the California Consumer Privacy Act (CCPA), but it also raises serious ethical concerns. I firmly believe that individuals should have the right to request the deletion of their information without being compelled to create accounts and disclose unnecessary details.Key Points of Concern:Requirement to Create an ****************************** is mandating the creation of an account as a prerequisite for processing deletion requests. This violates the principle that deletion requests should be accessible and not contingent on additional actions.Intrusive Information Requests:The demand for additional intrusive information, including my phone number, goes beyond the reasonable requirements for identity verification. Such practices are not in line with privacy protection laws and raise questions about the company's commitment to user privacy.Contravention of Privacy ***************************'s actions appear to be in violation of privacy protection laws, including but not limited to the ***** I seek your assistance in addressing this matter promptly and ensuring that Radaris complies with established regulations.I kindly request the Better Business Bureau to investigate this complaint thoroughly and take appropriate actions to remedy the situation. I am seeking the following resolutions:Immediate removal of my personal information, as well as my family's information, from Radaris's platform.Clear clarification from Radaris regarding their practices and procedures for handling deletion requests in accordance with privacy laws.Assurance that Radaris will cease the practice of compelling users to create accounts for the sole purpose of processing deletion requests.I appreciate your attention to this matter and look forward to a prompt resolution. If you require any additional information, please do not hesitate to contact **** hope this won't escalate further as my next step will be the attorney general and then I will proceed to a lawsuit.

  Business Response

  Date: 12/04/2023

  Hello, dear ******!
  
  We're truly sorry to hear about the difficulties you faced with our service. Please know that we are committed to protecting your privacy and complying with all opt-out requests. Our team is actively investigating the matter, and we will take immediate action to remove your personal information from our database as requested. 
  
  Please provide us with the specific details you wish to opt-out, and we will expedite the process and ensure your information is promptly removed to customer-********************************** again. We value your feedback and thank you for giving us the opportunity to address this matter. If there is anything else we can do to assist you, please don't hesitate to reach out.
  
  Sincerely,
  Radaris ****************

• Initial Complaint

  Date:11/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is so much wrong information about me on this site. The company states you can control your information. However, the process entails receiving a text message to verify you are the person listed. This step doesn't work, period. I tried at least 10 times on different days and never got a verification text from Radaris.I emailed customer support and was told their system was "down" but it appears to be a blatant attempt by Radaris to prevent people from updating or removing their information. I was asked to send the name I was looking at, which I did. No reply.This kind of invasion of privacy should be illegal. If I don't want Radaris to have any of my private information, they should not be allowed to keep it for their own gain.

  Business Response

  Date: 12/04/2023

  Dear *******,
  
  We apologize for any inaccuracies or misinformation that *** have been published on our service. 
  
  To assist us in promptly addressing the issue, could you kindly provide specific details about the incorrect information or the link to the page where the misinformation is displayed to customer-********************************** again, please? 
  
  This will allow us to investigate and rectify the matter immediately. We take user feedback seriously and are committed to ensuring the accuracy of the data on our platform. 
  
  Rest assured, we will thoroughly review the provided information and take necessary steps to correct any inaccuracies. Thank you for bringing this to our attention, and we appreciate your cooperation in helping us maintain a reliable and trustworthy service.
  
  Best regards,
  Radaris ****************

  Customer Answer

  Date: 12/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I send them many emails. My personal and my wife information coming back to their search engines again and again. I work with energy company and my wife is teacher. They don't respect any privacy or privileges It's making my job very vulnerability and danger my family members. I am hoping BBB contact them to resolved this problem permanently.Thanks,************************************************************************************************************************* ***************************

  Customer Answer

  Date: 11/26/2023

  Radaris send me an email

  They removed my personal records.

  No action needed at this moment. 

   

   

  Thanks

• Initial Complaint

  Date:11/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried NUMEROUS times to opt out of their system with no results...I have called, emailed and used their online portal to do so....no results !!!!!!!!!!!!!!!

  Business Response

  Date: 12/04/2023

  Dear ****,
  
  We apologize for any inconvenience you experienced. Your privacy is of utmost importance to us, and we take your concerns seriously. We assure you that our team is actively working to resolve the issue and remove your personal information from our database as requested. If you could kindly provide us with the specific details or the email you wish to opt-out at customer-*********************************** we will expedite the process and ensure your information is promptly removed. Thank you for bringing this matter to our attention, and we appreciate your patience as we work towards resolving it.
  
  Best regards,
  Radaris ****************

  Customer Answer

  Date: 12/18/2023

  I have contacted Radaris via email provided and have yet to see this removed, or receive a reply

• Initial Complaint

  Date:11/20/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Despite rampant identity theft which has caused 42 million Americans to collectively lose $52 billion in damages and costs in 2021, companies such as Radaris insist on profiting from our data by making it more accessible for malevolent individuals. Even more insulting is that the process to remove my data is simply another data grab to profit from. During the pandemic, there were attempts to steal my identity and I had to use my limited resources and time to rebuff these malicious attempts. However, Radaris is undermining my efforts with their callous treatment of my data. Please delete my information cited below and I am also requesting that my profile/data is permanently on opt-out from Radaris and associated data brokers. Profile to remove: ***********************************************************

  Business Response

  Date: 11/21/2023

  Dear ******,
  
  We apologize for the inconvenience you experienced while attempting to opt-out from our people search service. We understand the importance of data privacy and want to make the process as straightforward as possible. We are currently reviewing our opt-out procedure to ensure it aligns with your expectations and guarantees the protection of your information. While we work on enhancing the opt-out process, we want to reassure you that your request to remove your information will be promptly fulfilled. To proceed with the opt-out, we require the additional information solely for verification purposes and to ensure we remove the correct data from our database.

  To exercise your right to opt-out, kindly navigate to Customer-********************************** to remove your information from our database.

  Rest assured, this information will not be used for any other purpose. We value your privacy, and we are dedicated to providing a transparent and secure experience for all our users. We appreciate your patience and understanding as we address this matter.
  
  Warm regards,
  Radaris Customer Service

  Customer Answer

  Date: 12/05/2023

  I am filing another complaint for Radaris to delete my personal data and profile at *********************************************************** Radaris insists on holding my data hostage and deliberately obstructing any attempts to remove my data. Radaris' latest obstruction method is to require individuals to open an account with their platform to remove their data which is invasive, time-consuming, and seems to be another data collection attempt. As a current resident of California, I am invoking the California Consumer Privacy Act (CCPA) of 2018 to request the full deletion of my data and the removal of my profile. If this request is not fulfilled, I will be forced to turn to the Attorney General for assistance on this legal request.

  Business Response

  Date: 12/21/2023

  Dear ******!
  
  We are deeply sorry to hear about your concerns regarding the service and the perceived violation of laws. We take all feedback seriously and want to assure you that compliance with legal regulations is of utmost importance to us. Our team is committed to operating within the boundaries of the law and maintaining a trustworthy and lawful service.
  
  To address this matter properly, we kindly request you to provide us with specific details about the perceived violations or any legal issues you believe exist to customer-*********************************** This information will enable us to conduct a thorough investigation and take appropriate actions to rectify any potential discrepancies.
  
  Please be assured that we are fully cooperating with our legal team to review all claims seriously. Your feedback is invaluable in helping us understand your perspective and improve our service accordingly. If you have any documentation or evidence related to the issue, we encourage you to share it with us to assist in our investigation.
  
  We want to resolve this matter amicably and ensure that your concerns are addressed in a timely and appropriate manner. Our commitment is to provide a service that adheres to all legal requirements and respects the rights and privacy of our users.
  
  Thank you for bringing this matter to our attention, and we appreciate your cooperation as we work towards resolving the situation.
  
  Sincerely,
  Radaris ****************

  Customer Answer

  Date: 12/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Radaris requires creating an account to remove data and users must provide a non-VoIP phone number to receive a verification code. I entered my number several times and the code never came. After reading other BBB reviews and complaints against this business, this is their standard procedure. I do not want my information included on their site.

  Business Response

  Date: 11/21/2023

  Dear ******,
  
  We apologize for any confusion regarding the opt-out option on our people search service. We want to assure you that an opt-out feature is available, and we take data privacy seriously.
  To exercise your right to opt-out, kindly navigate to ********************************************************************* to remove your information from our database.
  
  Your privacy is our priority, and we are committed to providing a seamless experience for users who wish to control their information.
  
  If you encounter any difficulties during the process or have any further questions, please don't hesitate to contact our customer support team. Thank you for your feedback, and we appreciate your cooperation as we continually improve our service.
  
  Best regards,
  Radaris ****************

  Customer Answer

  Date: 11/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have been advised to contact the business by email to resolve my issue. Other complainants have indicated that this method did not resolve their issue; if this is the case, I will re-open this complaint or submit a new one.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/16/2023 attempted to remove all information of both private and public information. System will not remove, calls go unanswered, emails ignored. Unacceptable.

  Business Response

  Date: 11/20/2023

  Dear Alben,
  
  We apologize for any confusion regarding the opt-out option on our people search service. We want to assure you that an opt-out feature is available, and we take data privacy seriously. 
  To exercise your right to opt-out, kindly navigate to customer-********************************** to remove your information from our database. 
  
  Your privacy is our priority, and we are committed to providing a seamless experience for users who wish to control their information. 
  
  If you encounter any difficulties during the process or have any further questions, please don't hesitate to contact our customer support team. Thank you for your feedback, and we appreciate your cooperation as we continually improve our service.
  
  Best regards,
  Radaris ****************

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Radaris has my personal information on their website, and despite multiple attempts to contact them through calls, emails, and their opt-out services, I have been unsuccessful in getting my information removed. Calls have gone unanswered, emails are ineffective, and the opt-out process requires creating an account, which I did, but I never received the verification code needed to complete the process. This situation infringes on my right to opt out, and individuals using the site should have a reliable and legitimate way to opt out before legal action is the last means of addressing this issue.

  Business Response

  Date: 11/20/2023

  Dear *******,
  
  We apologize for the inconvenience and frustration caused by our poor customer support experience. This is certainly not the level of service we strive to provide. We understand the importance of timely and efficient communication, and we sincerely regret any delays or lack of response you encountered. 
  
  Your feedback is invaluable to us, and we are taking immediate steps to address this issue with our customer support team. To resolve your specific concerns, we kindly request you to provide us with the details of your inquiries or the unanswered emails and telephone calls to *********************************************************************. 
  
  Rest assured, we are committed to rectifying this situation promptly and ensuring better communication channels moving forward. Thank you for bringing this to our attention, and we appreciate your patience as we work to improve our customer support service.
  
  Best regards,
  Radaris ****************