Background Checks
RadarisThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 179 total complaints in the last 3 years.
- 57 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/04/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was told that if I paid for a background check,they included any certificate of death, and they don't. I did ask them for a refund or to reverse the charges for my order # ******* and they told me flat out no, and they refuse to do so.Business Response
Date: 10/09/2023
Dear *****,
We apologize for any dissatisfaction you experienced with our service. We strive to provide the best experience to all our customers, and we are sorry that we fell short of your expectations. We understand the importance of your satisfaction, and we want to make things right.
To process your refund, kindly provide us with your order details or any relevant information related to your purchase at ************************************** or customer-*********************************** Rest assured, we will investigate the matter and issue the refund promptly if applicable. Your feedback is crucial to us, and we will use it to improve our service and ensure a more positive experience for our valued customers.
If there's anything else we can do to assist you, please let us know. We appreciate your understanding and look forward to resolving this matter to your satisfaction.
Best regards,
Radaris ****************Customer Answer
Date: 10/16/2023
I did answer, but the BBB only wants to be bios, and not help me get a refund for a company false advertising, and offering a service they don't give.Initial Complaint
Date:10/04/2023
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company, a public record data broker, makes it impossible to remove your data. I have worked with some of the largest, Spokeo, 411, MyLife, UnMask - and plenty of others, who, on the very first request to remove information from their database do so, almost immediately. Not so with Radaris, aka, Nuform ************** **************, *****************************************************************************. They go out of their way to avoid removing someone's information. They list a phone number, but the recording (of course!) always refers you to an email address, and the email address response refers you to the phone number! Surprise! It's just a *************** - no one EVER responds to an email or answers the phone. They require your email and phone number to register to remove your information and say they'll text a code to input to verify you, but of course, the text never comes, and, surprise, now they have your email address and phone number! It's a total SCAM. Recently, I convinced ****** of Radaris's slimy ways, and they deleted tons of information from Radaris on their website but can't force Radaris to remove the information from Radaris's website. Radaris has "created" a new shortened profile of my name to ****, from *******, but uses the same last name, with no street address now, but with the same town and state. They have created a whole new profile of me by manipulating the information! They are a manipulative, dishonest, and disgusting company. They should be eradicated!Business Response
Date: 10/09/2023
Dear ****,
We apologize for any inconvenience you experienced. Your privacy is of utmost importance to us, and we take your concerns seriously. We assure you that our team is actively working to resolve the issue and remove your personal information from our database as requested. If you could kindly provide us with the specific details or the email you wish to opt-out at ************************************** or customer-*********************************** we will expedite the process and ensure your information is promptly removed. Thank you for bringing this matter to our attention, and we appreciate your patience as we work towards resolving it.
Best regards,
Radaris ****************Initial Complaint
Date:10/03/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A website called radaris.com keeps showing both false information and personal information about me, and continue to refuse to remove the information, even though I have been complaining to them over 20 times since August 2018 both by email and phone. I have kept all email exchange with screenshot evidence (attached). Even if they remove it temporarily, the problem keeps recurring. This issue has been severely impacting my life in a negative way.Business Response
Date: 10/09/2023
Dear *******,
We apologize for any inaccuracies or misinformation that *** have been published on our service.
To assist us in promptly addressing the issue, could you kindly provide specific details about the incorrect information or the link to the page where the misinformation is displayed?
This will allow us to investigate and rectify the matter immediately. We take user feedback seriously and are committed to ensuring the accuracy of the data on our platform.
Rest assured, we will thoroughly review the provided information and take necessary steps to correct any inaccuracies. Thank you for bringing this to our attention, and we appreciate your cooperation in helping us maintain a reliable and trustworthy service.
Best regards,
Radaris ****************Customer Answer
Date: 10/09/2023
Complaint: 20694319
I am rejecting this response because:1. Despite my repeated requests, I still find my name and age in radaris.com/p/********/******/. This link disseminates false information, erroneously associating me with an individual called ****************************
2. Despite my repeated requests, and my compliance with the opt-out process on your website back in 2018, I am requesting the complete deletion of all my personal information from your database and website. As of this writing, I still see my information on your website despite having made over 20 requests.
3. Despite temporary removals, the problem persists. I demand the immediate and permanent removal of my information from your database, along with measures to ensure this issue does not recur.
Sincerely,
*********************Business Response
Date: 11/03/2023
Good day, dear *******!
The account you indicated has been deleted.
Thank you very much!Customer Answer
Date: 11/05/2023
Complaint: 20694319
Thank you for making progress. I am rejecting this response however, because I still see your website falsely relates me to someone I'm not related at all, e.g. ****************************************************;
As I requested multiple times, please remove my information completely from your database.
Sincerely,
*********************Business Response
Date: 04/04/2024
Hi *******,
We're turning over a new leaf and would love to help you complete this removal if you still need more assistance.
Please contact us directly so that we complete this removal - ***********************************.
Best regards,
Radaris customer service
****************************************;Initial Complaint
Date:10/02/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Tried to remove my information from their website but the link is a dead end. It never sends the confirmation text after having me enter all my info. Scams me for more of my information by requiring a login but never lets me complete removing my information from their website.Business Response
Date: 10/09/2023
Dear ***!
We apologize for any confusion or frustration caused by the restrictions you have encountered on your supposedly unlimited account. We recognize the importance of transparent and clear account terms and regret any inconvenience this may have caused. To resolve this issue, we ask you to provide us with specific information about the restrictions you have encountered by emailing ************************************** or customer-*********************************** Your feedback will allow us to review our account policy and ensure that it meets the expectations of our customers. Rest assured, we are committed to resolving this issue and providing a satisfactory solution. Your satisfaction is extremely important to us and we value your input as we work to improve our services. Thank you for bringing this issue to our attention, and we appreciate your cooperation in helping us resolve it promptly.
Best regards,
Radaris Customer SupportInitial Complaint
Date:09/29/2023
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They refuse to remove my personal information from public view and from their website. I did not authorize this and when I try to resolve the problem on my own with the company, they tried to make me setup an account to get more of my personal information for their gain.Business Response
Date: 10/09/2023
Dear ****,
We apologize for any inconvenience you experienced. Your privacy is of utmost importance to us, and we take your concerns seriously. We assure you that our team is actively working to resolve the issue and remove your personal information from our database as requested. If you could kindly provide us with the specific details or the email you wish to opt-out at ************************************** or customer-*********************************** we will expedite the process and ensure your information is promptly removed. Thank you for bringing this matter to our attention, and we appreciate your patience as we work towards resolving it.
Best regards,
Radaris ****************Customer Answer
Date: 10/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Leshaunde' *****Initial Complaint
Date:09/19/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm having privacy breach problems and identity teft problems due to sites puting my private home information on line. I have been fighting now exhausted and emotionaly distressed because of lack of safety. I have asked Radaris numeros times to remove my information but they are still advertising their site by using my name and atracting customers by using my name and fake variations of it which I believe is illegal?They use my name, ******************, ******* and ******** etc...They seem to remoove for a moment actual info on me but still put back later on and my name is still showing up on their site data. Please help to resolve this.And please advice if theres a way to fight these companies legally? This been going on for years and it's like my 2nd full time job to keep tracking and lceaning and reaching out and arguing with these companies just so I can protect myself and my data. Thankk you,****************** p.s. I will be reaching out on several other companies or their afilitates.Business Response
Date: 10/09/2023
Hello, dear Inese!
We're truly sorry to hear about the difficulties you faced with our service. Please know that we are committed to protecting your privacy and complying with all opt-out requests. Our team is actively investigating the matter, and we will take immediate action to remove your personal information from our database as requested.
Please provide us with the specific details you wish to opt-out at ************************************** or customer-*********************************** and we will expedite the process and ensure your information is promptly removed. We value your feedback and thank you for giving us the opportunity to address this matter. If there is anything else we can do to assist you, please don't hesitate to reach out.
Sincerely,
Radaris ****************Initial Complaint
Date:09/18/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I did not give this company permission to store my personal data. In September 2023, I made several attempts to get Radaris to remove my personal data on their site. I sent several emails & received canned responses giving me instructions to remove my data. Instead, the instructions require me to give my cell phone number & agree to ridiculous ******************* I then attempted to call the 800 number several times & have left messages. One cannot get through to speak to anyone & after waiting for the canned message "all our representatives are busy.." I got leave a voice message prompt which is useless since they don't call back.This is the link ************************************************************** Please help. I'm concerned about identify theft.Business Response
Date: 10/09/2023
Dear *********,
We apologize for any inconvenience you experienced. Your privacy is of utmost importance to us, and we take your concerns seriously. We assure you that our team is actively working to resolve the issue and remove your personal information from our database as requested. If you could kindly provide us with the specific details or the email you wish to opt-out at ************************************** or customer-*********************************** we will expedite the process and ensure your information is promptly removed. Thank you for bringing this matter to our attention, and we appreciate your patience as we work towards resolving it.
Best regards,
Radaris ****************Customer Answer
Date: 10/09/2023
Complaint: 20618807
I am rejecting this response because: I have already contacted radaris customer service to remove me. See attached emails from September 2023.
Sincerely,
*******************************Business Response
Date: 11/03/2023
Good day!
Please follow all emails from *********************************************************************
Thank you very much!Customer Answer
Date: 11/05/2023
Complaint: 20618807
I am rejecting this response because: radaris is putting the responsibility on me. I've already tried to follow their email instructions and in order to "mute" my content. In order to do so, I am required to create an account and agree to their predatory terms and conditions. I didn't put my data on their site (or give permission). I shouldn't have to do anything to remove it. My resume & CV is still on their site.
Sincerely,
*******************************, ********Business Response
Date: 04/04/2024
Hi *********,
I apologize for the issue you experienced. Your record has been already removed from our site. Please contact us directly at, ************************************ if you still need more assistance.
Best regards,
Radaris customer service
****************************************;Initial Complaint
Date:09/14/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
No one has returned my calls. Your line is always busy or goes straight to the voicemail machine. No one has replied to my numerous emails. I want to remove my information from your website and your steps are not applicable to my situation. **************************************************Business Response
Date: 10/09/2023
Dear ****,
We apologize for the inconvenience and frustration caused by our poor customer support experience. This is certainly not the level of service we strive to provide. We understand the importance of timely and efficient communication, and we sincerely regret any delays or lack of response you encountered.
Your feedback is invaluable to us, and we are taking immediate steps to address this issue with our customer support team. To resolve your specific concerns, we kindly request you to provide us with the details of your inquiries or the unanswered emails and telephone calls.
Rest assured, we are committed to rectifying this situation promptly and ensuring better communication channels moving forward. Thank you for bringing this to our attention, and we appreciate your patience as we work to improve our customer support service.
Best regards,
Radaris ****************Customer Answer
Date: 10/16/2023
Complaint: 20604480
I am rejecting this response because: maybe you should check all messages that I've left for the last month asking to remove my information. I'll resend it one more time. Remove my information from your website.
*******************************************************;
Sincerely,
***********************Business Response
Date: 10/30/2023
Good day, dear ****!
Your records were deleted on September 18, 2023, and additional records were subsequently deleted.
Please check.
Thank you very much!Initial Complaint
Date:09/14/2023
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This website is selling myself and my family (spouse - *******************) personal information without our consent. We live in ********* **, I created account in their website to remove my info but verification code is not coming on providing my mobile no. Also i called their customer support - ************** before 5 PM EST but they are not picking up the call. Please ask the them to remove our personal information from their website and take strict action them and get their bussiness close as they scam people.Business Response
Date: 10/09/2023
Dear *****,
We apologize for the inconvenience and frustration caused by our poor customer support experience. This is certainly not the level of service we strive to provide. We understand the importance of timely and efficient communication, and we sincerely regret any delays or lack of response you encountered.
Your feedback is invaluable to us, and we are taking immediate steps to address this issue with our customer support team. To resolve your specific concerns, we kindly request you to provide us with the details of your inquiries or the unanswered emails and telephone calls.
Rest assured, we are committed to rectifying this situation promptly and ensuring better communication channels moving forward. Thank you for bringing this to our attention, and we appreciate your patience as we work to improve our customer support service.
Best regards,
Radaris ****************Customer Answer
Date: 10/13/2023
Complaint: 20599163
I am rejecting this response because:
Sincerely,
*******************Customer Answer
Date: 10/13/2023
I called their customer care today also at ********** between 2 PM ET to 3 PM ET from my number ********** but their customer support never pickup call and says always busy and finally hang up the calls. I called the to pull off my family personal details from their website ans to not sell my personal details without my family consent.Business Response
Date: 11/03/2023
Good day, dear *****!
We are very sorry; the verification code is not delivering because of a technical issue. Were working on it.
You have not emailed ** directly. Please contact specifically to customer-********************************** and attach the information that needs to be deleted. We will do this immediately.
Unfortunately, we dont have the details of the specific records to be removed for you at this moment.
Thank you!Customer Answer
Date: 11/08/2023
Complaint: 20599163
I am rejecting this response because i ****** receive response on email i sent to custmer-********************************** to remove below mentioned profiles of myself and my wife -*********************************************************
*********************************************************
Sincerely,
*******************Customer Answer
Date: 11/08/2023
Also their customer care is now asking for more personal identification document to remove my family information which is complete stupidity. I already shared profile url's but they are now just harrasing me more.Initial Complaint
Date:09/14/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Radaris is refusing to remove mine and my family member's private information from their website. By refusing to remove our personal information, Radaris exposes us to potential cyber threats and real-world security risks. This information can be exploited by malicious individuals for various purposes, including identity theft, harassment, or fraud. I have asked them multiple times in emails and left them voicemails to remove our information. They never ever answer their phones. They have responded by saying that they will remove the information of each individual who makes a separate account to remove their information or puts in a removal requests. Creating an account would entail sharing even more of our personal information with them. They want to force us to give them more of our information. My family has authorized me to ask on their behalf. Radaris is making things difficult on purpose. Their removal process is unreasonable and is designed to deter individuals from exercising their rights to privacy. Radaris' actions are in violation of privacy laws that govern the removal of personal information from online platforms. They told me that they removed my information, however, it is obvious that my name is linked to each of my family members, and by not removing their information as well, they have taken no meaningful action to address mine and my family's privacy concerns. I want the removal of mine and my family member's information from their website, and for Radaris to cease uploading it in the future. Radaris also controls both rehold.com and homemetry.com, and neither of these sites will remove my family member's information. I just found out because I emailed both of them, and it was Radaris that responded to my emails for both. Here are all of their email addresses: customer-****************** customer-********************************** ***************************** ********************* ******************Business Response
Date: 10/09/2023
Hello, dear *****!
We deeply apologize for the unsatisfactory customer support experience you encountered. Providing prompt and attentive assistance to our customers is our top priority, and we understand the impact of not addressing your inquiries. We take your feedback seriously, and we are actively investigating the reasons for the lack of response.
To better assist you, we kindly request you to share the details of the unanswered emails or telephone calls, along with the issues you needed assistance with. Your input will help us pinpoint the areas for improvement and implement measures to ensure more efficient communication moving forward.
Rest assured, we are committed to providing exceptional customer support and will take the necessary actions to prevent similar occurrences. Thank you for your understanding, and we are dedicated to making your future interactions with us much more satisfactory.
Sincerely,
Radaris ****************Customer Answer
Date: 10/09/2023
Complaint: 20598622
I am rejecting this response because:
Radaris is lying without any shame. First, they are not sorry, because since September 12, 2023, I have been battling with them to get my familys information removed from Radaris.com, and they have continued to give me a very hard time. To be fair, they have removed some of our information from their main site, but that was because I had to play by their rules, and even then, it has been a struggle. I had to put in countless emails, with different email addresses, and fill out many opt-out requests for them to comply. Every time I would put in a request for a family member, they would send me a response stating that the individual family member must initiate the removal requests on their own, and that they would not let me put in the request on their behalf, which created additional hurdles for me.
Radaris also controls 2 other websites that have stolen my family's information, Rehold.com and Homemetry.com. On these 2 websites, they have my family member's full names and home addresses, and Radaris has refused all requests to remove this information. Keep in mind that all of this information has been put up without our consent or knowledge. Radaris has collected and posted my family's personal information on these different websites,and we never authorized or were even aware that any such data sharing was taking place. Worse than that, they've written me emails claiming that they have removed the information, as I requested, but this is not true. I received identical emails from customer-****************** and customer-********************* on Sep 22, 2023 at 8:22 a.m. I received both emails at the exact same time and they both that stated the exact same thing:
"Your control information request has been approved by the administrator.
Please note! In order to see the changes, you may need to refresh your browser while on the correct page. Please press, Ctrl+F5 (on a **** press Command+R) to completely refresh your browser's page view."
The information is still up there, and I replied to their emails and received no response. They have several email addresses, and I have sent requests to all of them, but they continue to ignore me:
*********************************************************************,
customer-******************,
**************************,
customer-*********************,
*********************
Radaris aka Rehold aka Homemetry is lying without any shame.On both Rehold and Homemetry, there are identical opt-out request pages, and I have put in multiple requests and sent countless back and forth emails to these 2 websites, and they continue to refuse to remove the information. Also, I am unable to put in further opt-out requests, as these opt-out requests require an email address, and they don't take Gmail addresses. I have to use Yahoo, and I can't make more than one Yahoo email account, and I am limited to 5 opt-out requests total per email address. I used up those opt-out requests weeks ago.I'm trying to play by their rules, because they don't care about the emails that I send them, which contain the links and screenshots of the information that I want removed, but I can't send any more opt-out requests on their websites. As I mentioned in my initial complaint, these 3 websites have different phone numbers, none of which work.
Radariss phone number is: **************. Calling this number prompts you to leave a voicemail which is never answered.
Homemetry and Rehold have the same phone number: *************. This number just flat out doesnt work at all.
This company has made the process of information removal from their websites very difficult, and does not want to comply with my requests,nor with their own privacy policy. Leaving my family's information exposed on their websites makes us vulnerable to cyber harassment and doxing attacks. This company has made it very difficult for me and my family to protect our privacy and they have lied to me many times. I have included screenshots of the emails that Rehold and Homemetry sent me where they lied and claimed that they have removed our information, as well as screenshots of the information that is still up there.
Sincerely,
*********************Customer Answer
Date: 10/10/2023
I forgot to include images of rehold.com. Here is a zip file that contains images of the information that Radaris is refusing to remove from their child websites rehold and homemetry.Business Response
Date: 11/03/2023
Good day, dear *****!
All of the records you requested were removed back in September. If there is more to be removed, it has not been sent to us. In this case, please contact us again.
Thank you!
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