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Business Profile

Background Checks

Radaris

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 181 total complaints in the last 3 years.
  • 59 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Radaris has a picture of me I did not authorize or consent to on their website .its of me when I was a child. Im going through an id theft from my ex who has made social media under my name and hacked into my devices ,using my phone numbers ,pictures of me and my children and grandchildren for nefarious purposes.

    Business Response

    Date: 04/04/2024

    Hi ********,
    I apologize for the issue you experienced. We will be happy to help you remove information from Radaris.

    Please email us directly at ************************************ so we can assist with your request.

    We will need to know the specific information you would like removed and the *** of the page where this information appears.

    Best regards,
    Radaris customer service
    ***********************************

  • Initial Complaint

    Date:01/19/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Again Norton 360 and lifelock has also informed me about my information being on this website as well for a fee to retrieve. I am scared, please have them removed my information from their websites. I don't want to be stalked and killed. I moved from *** for privacy reasons and would not like my information to be displayed on the internet. Please have them removed my information asap.

    Business Response

    Date: 04/04/2024

    Hello *********, 
    Thank you for contacting us.

    In order to remove information from Radaris.com, you will need to contact us directly at ************************************ We will send you the simple instructions and answer any specific questions you may have.

    If you experience any issues with this process, the Radaris team will be happy to help you complete your removal request.


    Best regards,
    Radaris customer service
    ***********************************

    Customer Answer

    Date: 04/04/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:01/10/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I contacted Radaris on various occasions 2020-2023 asking them to remove my information. I've been asking them for 4 years to remove my information completely! They have not responded. I complied with the initial form they ask you to fill out to suppress the information. A few months later my information was up again. I have asked them to remove the remaining information and they refuse to do so. This website makes it easy for stalkers to find people. They have included information on the website from when I was a minor. It's really weird and creepy.

    Business Response

    Date: 04/04/2024

    Hi *****,

    I am sorry to hear that you were not happy with the public records available on Radaris.com or satisfied with the removal process.
    Our records show that our customer service team helped you to remove the information you identified the same day you submitted your first request.

    Please let us know if you need any further assistance.

    Best regards,
    Radaris customer service
    ****************************************;

  • Initial Complaint

    Date:01/10/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I don't know if this is deliberate or not but you are blocking all emails and requests that I've been sending you. Please remove my information from your site. I cannot figure out the way how to do it myself.*********************************************************** ***************************** age 63 Lived in:***********, ** La Jolla, ** ********, ** *********, ** Related to:*********************************, *************************, *********************************, ***********************************, ***********************, *****************************

    Business Response

    Date: 04/04/2024

    Hi *****,

    I apologize for the issue you experienced. Your record has been already removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;

  • Initial Complaint

    Date:01/05/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business collects your personal data on the internet without your permission. Claims they will take it down if you contact them and opt out. No phone service. Website just goes in circles. They want you to make an account, which I did. Still not able to opt out. I feel this business will not take my information down unless I pay them, although it isnt stated. All my personal information is accessible to anyone which leaves me vulnerable to identity theft. I have emailed them. No response. Virtually no way to contact this company.

    Business Response

    Date: 04/04/2024

    Hi ******,
    I apologize for the issue you experienced. We will be happy to help you remove information from Radaris.

    Please email us directly at ************************************ so we can assist with your request.

    We will need to know the specific information you would like removed and the *** of the page where this information appears.

    Best regards,
    Radaris customer service
    ***********************************

  • Initial Complaint

    Date:01/04/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Your opt out is not finding my address. I need your help removing it.************************************************************************************************** My address is here ************************************************************* ******************, age **************************************************************** *********************************, age 67 ******************************************************* **************

    Business Response

    Date: 04/04/2024

    Hi *******,

    I apologize for the issue you experienced. Your record has been already removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ****************************************;

  • Initial Complaint

    Date:01/03/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is posting unauthorized and inaccurate information on people without their consent. Would like the complete removal, deletion, and non sale of this information (link below).

    Business Response

    Date: 04/04/2024

    Hi ********,

    Your record has been already removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ***********************************

  • Initial Complaint

    Date:01/01/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Radaris have wrong information about me on their website.I have asked to be removed from Radaris website without a success.

    Business Response

    Date: 04/04/2024

    Hi *******,

    I am sorry to hear that you were not happy with the public records available on Radaris.com or satisfied with the removal process.

    Our records show that our customer service team helped you to remove the information you identified the same day you submitted your first request.
    Please let us know if you need any further assistance.

    Best regards,
    Radaris customer service
    ****************************************;

  • Initial Complaint

    Date:12/31/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/31/23 I have an email from Radaris detailing how to "claim my profile" so I can remove my information and/or make it private. The instructions & process require you to enter your cell phone number to receive a verification code. They never send the verification code to allow you to continue. I see this complaint multiple times on this site, this is clearly fraudulent advertising and a theft of personal data. Next complaint will be to the ****

    Customer Answer

    Date: 01/03/2024

    Radaris has made it worse.  They claimed they removed my data, but now it's showing up with my image (see attached).

    "Hello,

     Your information removal request has been completed. The removal takes up to 48 hours. Please press Ctrl+F5 while on the page to refresh your browsers view if you are still seeing information.

    Information removed from our website *** still appear in other search engines until those search engines refresh their pages during their next crawl period. You will need to contact the search engine where the information appears for any further information.

    If there is still more information that you would like removed from our site, please identify the information clearly and we will remove the information for you.

    Best regards,
    Radaris customer service

    Business Response

    Date: 04/04/2024

    Hi *******,

    I apologize for the issue you experienced. Your record has been already removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ***********************************

  • Initial Complaint

    Date:12/31/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Radaris is posting my resume and associated information from LinkedIn, which has been posted privately for a number of years, from before the pandemic, so the information could not have been gotten by simply scraping available information on the web. There is literally no other place that has the wording that I used in my profile.I want it removed, and they are refusing to do so. They are saying that the information is public information, which it is NOT, and that they aren't actually maintaining my information on the website but there is literally no way they could have gotten that information legitimately.This is the only link available to my information on their website: *******************************************************

    Business Response

    Date: 04/04/2024

    Hi Margles,

    I apologize for the issue you experienced. Your record has been already removed from our site. Please contact us directly at, ************************************ if you still need more assistance.

    Best regards,
    Radaris customer service
    ***********************************

Radaris is NOT a BBB Accredited Business.

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