Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been harassing us and they are not helpful. One of their manager , ***, has discriminated against me because I am a single female. He is condescending, disrespectful and is non-responsive. I have been charged fees when I have been working on billing as much as a I as a single parent. My house is maintained to the best of my ability. I have been harassed about my yard when others have not. I have explained the times they have looked at my yard, I have been injured. I set up a payment plan and make no progress because they charge $15 a month of the my $40 payment. Many months ago, they sent a lawn compliance. I complied and sent photos. No response. In May, they sent another compliance and charged me $50 (note it had pour down rain for weeks and they expectation was unreasonable. I sent the pictures, including ones from previous siuations on May 30th of the updated lawn. No response. I then followed up on June 12th with the same pictures. No response. Then on June 19th I got ANOTHER letter, and now a $100 fine. I filed the lawn weeks ago. I have been out of town and it has once again been raining. Nobody responds. They sent my neighbor the same letter on 6/19/25 and they did not receive a fine. I want my fines removed. I have paid my quarterly fees the last year without issue. I pay every month on my payment plan. I want this resolved immediately.

  

  Business Response

  Date: 06/27/2025

  Dear ******* *******,
  
  We have reviewed the many communications between you and our team. As stated in previous communication, *** is contracted by your Association and takes direction from your elected Board of Directors. Your request for fee waiver has been received and will be reviewed by the Board at their next regularly scheduled Board meeting on 7/23/25. You're welcomed and encouraged to attend this meeting. After review, you will be notified in writing of the Boards decision on your request.
  
  Thank you,
  Association Management Services NW

• Initial Complaint

  Date:05/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This message is for the owner of ******. If your company has previously violated the rights of owners (falsified voting results, created fraudulent schemes to rob owners as much as possible and increase the amount of the special assessment, discriminated against owners), then today you can call yourself the culprit of the death of a pet. Due to the negligence of your employees, who did not consider it necessary to notify the owners about the upcoming spraying of highly concentrated chemicals, my pet died from poisoning. *** *** who visited the site last week couldn't help but see what our lawns had become. *** owner, come and see the quality of your management that we pay $400 a month for (lawns that have been burned & turned into thatch after being sprayed with chemicals). I know God is great, I pray to him every day that the owners, as well as the negligent employees, will experience the pain that I experienced for 3 days watching the agony of my pet. There is nothing human in you! You take advantage of people choosing life instead of arguing with you, some sell their units & forget about the experience of working with you as a terrible nightmare, others stop going to meetings. You are ***resenting the interests of everyone except the owners. I've been waiting for three days to get a copy of the contract with the landscaping company, which according to your notice allows them to put down a chemical on any visit & hopefully specifies a safe dosage that will not harm the residents or their pets. Instead, I received a notice asking me not to disturb the landscaping crews, citing a violation of our CC&R (offensive activity). Since when did asking the name of the chemicals being sprayed become a violation of the hired company's rights/offensive activity? I'll find video recordings of my neighbors' conversations with these same workers & demand copies of the (offensive activity) notices sent to them to ensure that you do not continue to discriminate against me.

  

  Business Response

  Date: 05/28/2025

  Dear ******* ******,

  The accusation stating *** has falsified records and committed fraud regarding voting results has been addressed in a prior BBB compliant # ********. While the owner was not satisfied with the response, the BBB determined *** addressed the issues within the compliant and closed the case.
  
  With regard to the accusation that *** failed to notify residents about the spraying of highly concentrated chemicals and that there has been improper or excessive chemical use, as stated in an email response from *** on 05/19/2025 (attached), our office has not been informed of any recent chemical applications on this property. Also stated in this email, the Association relies on the expertise and judgment of its professional services providers.
  
  Correspondence regarding violation notice and request for documents have been attached as well.
  
  We understand that the loss of a pet is deeply painful, and we extend our sincere condolences. However, *** must rely on verified information and the protocols in place with our service providers. If you have specific evidence indicating a breach of protocol or contract, you may submit it in writing so it can be properly reviewed by the Board of Directors.
  
  *** is committed to serving the Association in a fair and professional manner and to addressing legitimate concerns within the scope of our management responsibilities. We consider this matter closed unless new,substantiated information is presented.
  
  Sincerely,
  Association Management Services NW

  Customer Answer

  Date: 06/01/2025

   
  Complaint: 23342140
  
  I am rejecting this response because it is not what I asked for. The request was for confirmation from the business owner that she was informed of the incident. For 5 years I have been subjected to discrimination, bullying and intimidation by "managers" of AMS-NW. I won't go into detail about the previous incidents, but Mr. ******** latest email reads: "You received the Notice to Correct because the Association has received multiple complaints that you have regularly interfered with the landscaping services being performed on the property. He was asked to provide evidence to support the unsubstantiated allegations contained in his email (see attached). I'm waiting for "written complaints" he was talking about to file a defamation lawsuit.

  I have video recordings of every incident he has accused me of. I have video recordings of my conversations with the landscapers, and I have video recordings of my neighbors' conversations with the same workers. A couple of neighbors confirmed (and will confirm in court if needed) that they asked the landscapers "what they were spraying", but did not receive a violation notice stating that they were not in compliance with the CC&Rs. The only difference between my conversation and my neighbors' conversations with landscapers is that I asked the same question, but a week later (after my pet died). I had to watch the recording to understand what happened.

   What kind of aggression are AMS-NW and Mr. ****** talking about if the communication took place via ****** Translate app. I don't speak Spanish, and the landscapers don't speak any of the languages I speak (English, Romanian, Russian, Ukranian, Turkish or Bulgarian). I had 2 conversations with the landscapers in 6 years. The first conversation consisted of showing a video of landscapers scratching my car with their equipment and asking me via ****** Translate to be more careful next time. As I told Mr. ******* I feel sorry for the workers. I feel sorry for everyone who has to work hard to survive. Since Mr. ****** claims to have received reports from J's Custom Landscaping indicating my interactions with them, he was asked to provide the date of the first incident, as well as what actions he took to represent the homeowner (I do not pay AMS-NW $400 a month to represent a company whose employees damage my property). Mr. ****** found it unnecessary to provide evidence to support his baseless accusations.

  The ******************** Sheet (MSDS) is not part of the association's records. Unlike my neighbors, I can't ask the landscapers a question directly, you haven't been able to provide me with simple information for two weeks. Do you want me to ask this question in court?

  If we meet in court, Mr. ****** will have to provide copies of the certified mail sent to my neighbors who communicated with these same landscapers. AMS-NW will also be asked to provide a copy of the notice and proof of the certified letter sent to the wife of the board president for the swearing and dirty signs he showed me. Mr. ****** was advised that 2 police reports were filed. Does "failure to send notice to board members" comply with CC&Rs and RCW?

  I would like to document through the BBB that I have concerns about this company's actions (specifically insulting people by accusing them of something without any basis or evidence).

  Dear BBB representatives - I would also like to request a copy of every complaint I have filed with the BBB against AMS-NW over the past 5 years, stating the reason the complaint was closed. Mr. ****** chose a relative of an AMS-NW employee to count the votes/volunteer. The conflict of interest I complained about was not addressed. He emailed me the vote tally and copies of proxies that confirmed that the votes were incorrectly counted in favor of the board members who later approved paying twice for installing deck railings twice. The recount never took place. Is this compliant with RCW? I wouldn't pay attention to it, but Three Peaks had financial losses that were approved, but the council members (two of whom were elected based on improperly counted votes).

  Thanks,

  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 06/11/2025

  Hello *******,

  Regarding your request for confirmation from the business owner, the President of *** is made aware of all BBB complaints.

  Customer Answer

  Date: 06/16/2025

   
  Complaint: 23342140
  
  I am rejecting this response because this is not what I was requesting for. I have not yet received a response from the business owner confirming that she was notified of the violations by the company's employees. She must understand that with each unfounded accusation, violation of the law and the owner's rights by the company's representatives, as well as discriminatory actions, the amount of the claim will be higher. 
  According to the email of the incompetent AMS-NW employee, ******* ******, You received the Notice to Correct because the Association has received multiple complaints that you have regularly interfered and we also received reports from Js Custom Landscaping and other residents that your interactions with the grounds crew have, at times, been aggressive and harassing in nature. This is a blatant, absolute lie, and Mr. ****** and the business owner will have to apologize to me in court. He cannot help but realize that my camera recorded both conversations with the landscape workers, as well as each of Mr. ******** visits to our complex. Moreover, I have a recording of my neighbors conversation with these same landscape workers, and they will confirm in court that they did not receive any notices. I previously informed Mr. ****** that I had twice reported the board members husband to the police for using foul language, making obscene gestures and stealing a package worth over $500. He is not even a homeowner. I have police reports and emails where I notify Mr. ****** of incidents. I want the owner of ****** to ensure that Mr. ****** sent notices of CC&R violations to the board member's spouse before we meet in court. Their absence will be direct evidence of discrimination against me. You will have to provide the proof of sent certified mail. Since the question asked via ****** Translate to the landscape workers is considered by incompetent employees an act of aggression, what then constitutes obscene language and obscene gestures? I am also wondering what Mr ****** did when he found out that landscapers had scratched the car and killed the pet? He will answer these questions in court. He will also have to use his imagination and come up with possible ways to be aggressive while communicating via ****** Translate.

   I have been accused of something I did not do and I have the right to DEMAND proof of the blatant accusations of a manager who has bullied and discriminated against me for years. I do not have to fill out the form they have attached. Your attorney is incompetent if she does not know this. PROVIDE PROOF OF THE RECEIVED REPORTS MR ****** IS REFERRING TO SO THAT A DEFAMATION CLAIM CAN BE FILED. 
  
   I also advise the AMS-NW lawyer to familiarize herself with the legislation and recount the results of the 2022 elections, since the losses suffered by Three Peaks were approved by the board members, two of whom were on the board based on incorrectly counted votes. I would also like to remind the lawyer that the votes were counted by the owner, whose first-degree relative was an ****** employee.

  *******, is there a reason why you review every complaint filed against this company? I request that this complaint, the one you recently closed, and the previous ones, be reviewed by your manager. The complaint about voter fraud was closed without a recount.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been overcharged on my monthly HOA Association dues and I have called and left messages with no return call. I have also emailed with no response.

  

  Business Response

  Date: 05/19/2025

  Dear Mr.Chelsey.
  
  Our team promptly reversed the $12.50 February and March charges on your account immediately upon being informed that you no longer wanted the larger trash bin. Unfortunately, the ongoing charge of $12.50 per month was not removed at that time, and the error was only identified upon receiving notice from the BBB. After reviewing our records, we found no emails or voicemails indicating further contact since your initial inquiry. We have corrected the error and removed the ongoing charge and have credited the April and May fees of $12.50 each to your account. We apologize for the delay in getting this issue corrected. 

  We have sent notification of these actions via email on May 14, 2025, and as stated in that communication, we invite you to reach out directly with any further questions or concerns. Our team will also reach out via phone to follow up and confirm receipt of the email sent on May 14th and confirm this issue has been resolved.

  Thank you,
  Association Management Services NW

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -In Nov I received a **** showing that the *** fees would be $200 for the upcoming year. The **** said that payment had to be received by them by 30 January 2025 to avoid a late fee. The **** had (2) addresses listed for the company. One in Pdx and another in Van.-I called the Vancouver office ************** several times, but they simply never answer their phones, nor do they return calls the same business day. I tried the Portland phone ************** several times, and once, just once someone actually answered the phone during business hours -Since this is a new management service, I told them I just wanted to confirm where I should send my payment. They told me that the address of ******************************************************** would work just fine.-I set up payment through my ********************* Online **** pay account. They have confirmed to me in writing that the payment was sent on January 23rd 2025, and delivered to Association Management Services NW on the 27th of January 2025. This was 4 days before the due date.-In early February I got a late notice (sic) from this company, saying that I had a $50.00 late fee assessed, plus interest for being late. Since I knew I was not late, I called my bank and confirmed the payment was not only sent, but received on time. I once again called ***** and of course they did not answer the phone during business hours. I left multiple voicemails on all of their phone numbers listed.-Almost 22 hours after my first voicemail was left, I got a call from someone at the company who advised Im just filling in. It was quite a weird call, because the lady had loud dogs barking in the background, and I could barely hear her. She advised they are all working from home.-After explaining the situation, she said that although the payment may have been delivered on time to the Portland address, they to are working from home and they only pick up the mail once or twice a week.

  

  Business Response

  Date: 02/18/2025

  Dear ****** *******,

  Thank you for taking the time to provide your feedback. I apologize for the inconvenience you experienced. Some of our team members do work remotely, which is a benefit we offer to our employees in a high-stress environment and is quite common place in 2025. Despite this, our p olicy is to return calls within one business day, which is actually not typical in the industry; our team did meet the deadline to return your call within 24 hours. While they may not always available at the time of the call, as they may be on other calls assisting other clients, they will return voicemails in a timely manner.

  Regarding your payment, as stated on your monthly emailed statements, late letter, and original welcome letter, mailed payments for assessments should be mailed directly to the bank lockbox at P.O. ******************************, and should include your address or account number on the check, as mailing payments to our office can cause delays in processing. To help expedite payment processing, please ensure payments are sent to the correct address. If using your bank's online bill pay, please allow sufficient time for processing and mailing.

  Your association's collection resolution states that, "assessments are currently billed out to Owners on an annual basis and assessments are due and payable in advance on the 1st day of each year and are considered late on the 30th day after the assessment is due." Your assessments were due on January 1st, your check was dated January 23rd and was received at our office on February 1st. It is advisable to send your payment to be received by the due date of the 1st in the future to avoid the payment arriving late. You may also set up *** or make online e-check payments to ensure timely payment of your annual assessment.

  Thank you,

  Association Management Services NW

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22954630
  
  I am rejecting this response because:

  First of all, please stop bemoaning the high stress environment in which you work. Its insulting to combat veterans like myself, who actually know what a high stress environment is. Please. 
  

  With that said, ********************* is willing to certify that they sent the payment on 23 January 2024, and it was delivered to the address that WAS PROVIDED TO ME BY CALLING YOUR OFFICE in ******** on 27 January 2025. Its not my fault, or that of my neighbors you dont staff your offices and check your mail daily, as told to me by one of your employees.

  Check was in your possession on 27 January. According to you was received by you on 1 February. Records show u didnt deposit until 4 February? Wow, so u held for 4 days?

   

  Stop being scumbags, and credit the late fee. Check was delivered 4 days early. Complaints filed with both Oregon and *********************************** as a result of your guys actions. I have proof check was delivered on time, do you? 

  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 02/26/2025

  Dear ****** *******,
  
  Our offices operate Monday through Friday. As previously stated,the check was received on Saturday, February 1st. As our offices are closed on Saturdays and Sundays, the check was opened on Monday, February 3rd, processed,and applied within one business day on Tuesday, February 4th. If you have proof of delivery prior to February 1st, you may submit it for Board review.
  
  *** operates under the direction of the elected Board of Directors. Your waiver request, along with all related correspondence, will be presented to the Board for review at its next scheduled meeting. You will be notified in writing of the Boards decision following the meeting.
  
  Additionally, per your voicemail dated Feb 5th, 2024, you have engaged legal counsel. Moving forward, all communication with management and the association must be conducted through your legal representative.
  
  Sincerely,
  
  Association Management Services NW

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22954630
  
  I am rejecting this response because:

   

  They are refusing to remove late fee, despite the reason it being late is they dont check their mail daily, because employees are allowed to work from home because of their high stress environment, and only staff their office sporadically. Shameful way to treat a disabled veteran.

  BBB please file this complaint in companies file, to alert other consumers to their unethical business practices. Im hoping it will impact their grade with BBB.

  It should be noted that after filing this complaint, I received a lettter from this company dated February 20th, 2025 stating I needed to trim my cypress trees as theyve grown over the back fence. Only problem? I have no Cypress trees on my property. They demanded that I respond in writing to their frivolous notification. I am taking this false accusation as an attempt to harass and intimidate me, and in retaliation for my initial complaint.

  ****** staff, can u please forward all of your letters and late fee notices to my attorney ***** ******, at the below address. Please send certified mail for tracking purposes, and please include the name of your agent who called me earlier this month, as she is the one who indicated the office is not staffed, and that mail is not checked daily. She had loud dogs barking in background, as she was calling from home as usual. I need a name to go with the conversation, as her recorded information is key to my concern.

  Mascal Law Office

  Attn: ***** ******

  ****************

  ********, Or 97232

   

  Thank you for your time and attention in this matter. Please ensure a timely response to my document request, and providing the employee name. 

   

  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a condo that this company manages, and despite the fact that I have damage to my unit from the building structure, they are refusing to cover it. They're saying that because the primary part of the area lights up under a black light, it may potentially have urine crystals by either my cats, or the prior owners dog, whom I bought the condo from 2 1/2 years ago. I have two cats, who drink 4 ounces of water per day between them, and 40 square feet of wet carpet, 50% of which is inaccessible to my cats.I have spent nearly $1500 of my own money hiring a plumber, two leak detection specialists, and a concrete specialist. Leaks have been ruled out at this point. There was a letter to the board in ************************************************************ the slab and installing carpet was inadvisable. This never made it into the ************* so there was no way for the prior owner to know this. All other options have been ruled out, including pet urine. I purchased a condo instead of a house specifically so that I would not be responsible for high dollar repairs coming from the building structure, which is exactly what this issue is. I'm also extremely upset because an accusation such as this permanently damages my credibility with the Board of Directors. Whatever I ask for in the future, I will be the woman who lets her cat pee all over the house, despite the fact that it isn't true. A contractor called Pro Leak Detection has verified that this is not the case.I'm asking that the *** own their legal responsibilities to the homeowner and replace my flooring. So far, both the property management company and their contractor have lied about this situation, which is extremely unethical.

  

  Business Response

  Date: 01/31/2025

  Owners are responsible for any interior damage up to the Association's insurance deductible, which is currently $10,000, as outlined in the attached insurance resolution.
  
  We last communicated with ***** ******** in December, with the most recent correspondence on December 10, 2024. Initially, she informed Management of a possible leak in her unit from an unknown source. In response, the Association dispatched Chater Construction to investigate. However, after conducting three or four separate inspections with different technicians and representatives, they found no moisture or evidence that the leak originated from a common component (e.g., common plumbing line, fire line, slab, perimeter walls, etc.).
  
  The Owner has provided us with a report from IDL and Video (*********************************************************************************************************************************), but we have not received any documentation from Pro Leak Detection. Based on the findings, interior repairs are the Owners responsibility, and she will need to file a claim under her Homeowner (HO-6) policy. 

  Customer Answer

  Date: 02/17/2025

   
  Complaint: 22880034
  
  I am rejecting this response because:  Perhaps before you provide supporting documentation, you should make sure it backs up what you're saying.  You say the homeowner is responsible for paying the deductible, yet the insurance information, and Washington State law states in section 1.3 "If a loss affects a portion of of the condominium for with the Association is required to obtain property insurance pursuant to declaration Article 16, Section *****, and the damage is not due to negligence of a party, the Association shall be responsible for paying the Association's policy deductible."  You also stated that you didn't have a report from Pro Leak Detection, yet that was attached to this complaint.

  This unit was not an actual floorplan, and was converted into one because the unit next door wanted a third bedroom.  Because of that, the door was placed in an incorrect spot and the window is too small.  This creates extremely poor ventilation, which cause extremely high humidity with a lack of air flow.  Additionally, per a document sent to the *** in 2014, there is a known issue with the concrete slab having too much moisture.  I also only have a fireplace, which has a weird affect of superheating the back of the unit, while the front of the unit stays cold.

  Once the carpet and carpet padding were pulled up, and there was actually some ventilation, almost all of the carpet dried.  Once I started using a dehumidifier, and got the humidity down from 61% to below 50, the remaining portion of the carpet dried.  The off-the-cuff design of the condo is why this issue exists.  Pro Leak Detection notes, in the document attached to this complaint, that the area is definitely not pet urine.

  Charter was not only too incompetent to find the leak (*****), the other contractor openly lied (***).  He stated that if I moved the bins farther back, they would be in front of the wet carpet under the bed, yet the bins are 36" wide and the wet carpet started 10" from the wall.  I also explained to him that I keep bins all the way around under the bed, but had left those two in place so he could see where they were.  I then set them on top of the other bins.  

  This lie that the spot was pet urine damaged my relationship with the board.  No matter what request I make, I will always be the woman who lets her cat pee all over her house, which is a lie.  In other words Charter's unethical behavior resulted in a slanderous accusation that is not acceptable. In addition to paying for my flooring, I want you to make sure that the *** knows that this wet carpet was not the result of pet urine.

  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 02/21/2025

  The Association's findings are based on the professional opinion of a qualified expert. The Pro Leak Detection (***) report does not identify a common element as the source of the moisture. The report states, The customer indicated that once the carpet was pulled up and air could flow underneath, it slowly dried. This statement is not a professional finding, but a reiteration of what they were advised.
  
  A normal crack in a foundation slab is typically a hairline or shrinkage crack less than 1/8 inch (3 mm) wide, which commonly occurs due to natural settling, curing of the concrete, or minor expansion and contraction caused by temperature changes.According to the *** report, the observed crack is approximately 1/8 inch wide,which falls within these expected parameters. Given that the buildings are 20 years old, foundation cracks of this nature are consistent with normal settling.
  
  Additionally, the *** report notes, There is also no plastic vapor barrier underneath the vinyl, which may allow moisture to come up through the slab and damage the floor. It is standard practice in the ***************** (PNW) to install a vapor barrier under carpet and vinyl flooring when placed over a slab foundation.
  
  According to the Associations Governing Documents and Insurance Deductible Resolutions,remediation of your unit is your responsibility. There has been no determination by a professional contractor that a common element has failed.The Association has exercised due diligence by having your unit inspected multiple times, all with the same findings.
  
  This matter will be reviewed by the Board at their next scheduled meeting.

  Customer Answer

  Date: 02/23/2025

   
  Complaint: 22880034
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:08/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AMS-nw took over managing Tee Off Estates hoa in 2021, they have not continued to recognize the contract with the property management company that I have had managing my rental unit. They refuse to communicate with my management company, will not resolve issues affecting my tenant. They will not communicate with me or my management company, I have been charged multiple fees for hoa non compliance- but AMS isnt sending these messages or documents to my tenant or the management company I pay to deal with the rental.

  

  Business Response

  Date: 08/21/2024

  Dear ******,
  
  Leasing requirements are outlined in the Associations ************************************* and Lease Tracking Policy that was adopted in 2022. Notices have been sent to you by email and mail starting back in August of 2023 to confirm whether your unit is a rental, which includes providing any other relevant information, such as a property management company and authorization to speak with them regarding your account. You still have not provided any leasing information or authorization in writing. Without this information, we are not able to update the Associations records, nor can we speak to anyone else besides you regarding Association-related matters. The form is attached for your use. It can be filled out and sent back to our office by mail to ************************************************, or by email to ****************. 

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AMS-NW violates the rights of property owners by discriminating against them and preventing access to information. On 11/18/22 I submitted the request asking to provide the tally sheet of the voting results, which were provided on 11/1/23 after filing a complaint with the BBB (>1 year!). The documents Me. ****** provided indicate that the voting results were falsified as the results are discrepant from those he included in his email to the owners dtd 11/18/22. At the 2022 Annual meeting he appointed two Members to perform an independent tabulation and certification of the ballots and proxies. **************** was asked multiple times to confirm that AMS-NW has no conflict of interest with any of the 2 volunteers. For instance, it turned out that volunteer ******************** is a relative with AMS employee ***************************. I was seeking for legal opinion (the *** is paying for) regarding the improper vote count and the legality of presence of 2 members on the board. **************** was also asked to provide minutes of the meeting outlining next steps to resolve the issue. My requests remain ignored to this day. Under Mr. ******* management, some owners have access to information instantly, while others have been begging for information for years and receiving no answers. **************** considers himself above the law. He openly laughed at me at one of the meetings, saying "so much time has passed, who cares what happened at that vote?" He does not see a problem with the conflict of interest, all he thought necessary to answer was I will not be discussing any AMS Employees. I ask the BBB to help me get the following documents from AMS-NW:1. Transcript with a recount of votes. 2. Legal conclusion on violations in counting and the presence of a conflict of interest. 3. Minutes of the meeting signed by the board members approving the vote counting errors in favor of 2 board members and confirm that they were notified that the owner could not access the information for over a year.

  

  Business Response

  Date: 08/20/2024

  Dear ***************************,
  
  As previously advised, Association documents are made available upon request for viewing per RCW 24.03.135. You may make that request by submitting the request for documents form, available here: **************************************.

  Financials, governing documents, notices, agendas, and other general community documents are available on the community owner portal for all owners to view.This was communicated you previously, as a document request was received on September 19th, 2023, with regards to a violation complaint, and those documents were provided to you in November of 2023. The 2022 Annual Meeting minutes are available on the Associations web portal for Owners to review/download. The 2022 Annual Meeting minutes, which noted the names of members elected and the voting results, were approved at the 2023 annual meeting by Owners present. You were present at both meetings and were provided a copy of the 2022 Annual Minutes prior to the approval at the 2023 Annual Meeting.  
  
  If your concerns are being reviewed/discussed with legal counsel as noted below,then this matter should be handled through Associations legal counsel. You may contact our office at ************ for the Legal Counsels information for the Association. AMS is contracted by the Board of Directors, the elected members of the community, and takes direction from the Board.

  Customer Answer

  Date: 08/23/2024

   
  Complaint: 22145767
  
  I am rejecting this response because:

  1) The person who responded didn't even bother to check that the form she/he was referring to had already been filled out several times for the same request. There was an email with the voting results, after more than a year the proxies and the breakdown of the voting results were provided. The results differ significantly from those provided by AMS-NW. The request for an explanation of how the votes were counted, the legitimacy of 2 board members being on the board of directors for almost two years and the presence of a conflict of interest are part of the same request. AMS-NW was the holder of the meeting, they had results that they hid from the owners for more than a year, many requests were sent to AMS-NW manager responsible for our complex with the inclusion of their lawyer in the ** field.

  2) AMS NW representatives need to familiarize themselves with the laws, and understand that it is unacceptable for a property owner to beg a HIRED company to provide information on his property. What are we paying them for? To mock us?

  3) This company discriminates against owners on a regular basis. Ex.: I  send them a request via email, the  property manager (****************) replies that the request will be discussed at a homeowners meeting, where they discuss anything but ignore my request. They either say that it will discuss in a closed session or later, but later they forget about it and the minutes of the meeting do not contain information discussed at a closed session. The request for a recount and the opinion of their lawyer were submitted numerous times, as was the request for information about the existence of a conflict of interest.

  This complaint can only be closed upon provision of the following documents (to be uploaded to BBB):
  1.Transcript with a recount of votes. 2. Legal conclusion on violations in counting and the presence of a conflict of interest. 3. Minutes of the meeting signed by the board members approving the vote counting errors in favor of 2 board members and confirm that they were notified that the owner could not access the information for over a year. 
  
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 09/04/2024

  Transcript with a Recount of Votes: A detailed transcript that recounts the votes. - Attached is the email where AMS provided the Owner the requested information and the record of the 2022 Annual Meeting that was previously provided to the Owner in November 2023.

  Legal Conclusion on Violations: A legal document outlining any violations in the vote counting process and the presence of any conflict of interest. Volunteers counting votes had no known relation with AMS staff and/or the Association. - There is no known conflict of interest. There are no violations in the vote counting process, this is an allegation from the Owner with no factual basis. 

  Minutes of the Meeting: The minutes of the meeting,signed by the board members, that approve the vote counting errors in favor of the two board members. This document should also confirm that the owner was notified about the inability to access the information for over a year. - Attached are the minutes from the 2022 Annual Meeting as well as the draft minutes from the 2023 Annual Meeting, where the ownership approved the minutes from the 2022 Annual Meeting. The Board does not approve Annual Meeting minutes, the Ownership approves these minutes at the next years Annual Owner meeting. The 2023 Annual Meeting Minutes will be reviewed at the 2024 Annual Meeting. 

  Customer Answer

  Date: 09/12/2024

   
  Complaint: 22145767
  
  I am rejecting this response because:

  The request was to provide the results of the recount of votes, not the documents they provided.
  As you can see from one of the attachments they uploaded - on 11/1/2023 (1 year after the initial request) **************** emailed me the Owner Registration, Office Board Tally Sheets, Zoom Registration Report, Completed Ballots, and Proxies. However, a review of these documents revealed significant discrepancies in the voting results included in the minutes of the meeting (see 2022 annual membership meeting minutes AMS-NW uploaded).
  Several emails have been sent to **************** asking him to explain how they came up with the numbers in the 2022 meeting minutes, as documents he provided indicate the vote was rigged.
  **************** was also asked to discuss the voting discrepancies at the board meeting and provide minutes of the meeting indicating next steps to recount the votes and resolve the issue.
  At a subsequent meeting, the board members and **************** went into secret discussion, leaving the owners to await their return. However, no answers were given either verbally or in writing (no details were included in the minutes of the meeting). During that meeting, **************** also openly ridiculed the fact that the vote took place over a year ago, asking who cares now?  > the recording was documented.

  On 12/27/2023, **************** confirmed that my communication (which also included questions regarding the voting results) had been forwarded to their lawyer, *********************. It should be noted that I also cced her while sending some emails.
  Thus, I have been waiting for more than a year for the transcripts to be provided, and for almost a year now I have been waiting for an explanation as to why the results from the documents (Owner Registration, Office Board Tally Sheets, Zoom Registration Report, Completed Ballots, and Proxies) differ from the results that AMS -NW announced to the owners.
  If AMS-NW staff are so incompetent that they cant count to 48, they should have an outsourced service recount those votes for them.

  Regarding the conflict of interest - AMS-NW was the owner/organizer of the meeting, AMS-NW appointed two volunteers, one of whom is a 1st degree relative of an AMS-NW employee, AMS hid voting results for over a year, rejected a request for an independent audit of the voting results (the email was also documented) and refuses answer questions and recount votes. Should their lawyer look into the definition of conflict of interest? It will be a question to WA BAR.
  
  Please DO NOT CLOSE the complaint as the issue is unresolved.

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the last 4 months. Myself and other owners of unit has sent over 20 emails and 9 vmails and have called over 30xs of request maintenance.

  

  Business Response

  Date: 08/02/2024

  Hi ***** We see in our phones system that you called ****, the Association Business Manager for your community, on his direct line 3 times this year. 2 times on May 31st, and 1 time on May 26th.These 3 calls do show that they went to voicemail. We also show that there have been over 50 calls back and forth with our team and the other owner listed on the account. Some of those call points have been voicemail, but many have been communication with the team, most recently the other owner on the account has been communicating with ****, of which they spoke a couple of times the week of July 22nd. Please note all maintenance request should be emailed to **************************** and while AMS is tasked with calling out vendors for repairs, AMS takes direction from the Board. The Board makes all decisions regarding the association and some may have to be reviewed at Board Meetings, including approving proposals for work and/or determining Owner versus Association responsibility per the Associations Governing Documents.
  
  If you have a pending maintenance item and you, nor the other owner on the account have received a response for, please provide a copy of the email/request that is pending so we may check on the status and provide you with an update.

  Sincerely,

  Association Management Services NW

• Initial Complaint

  Date:06/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** assessed fees for garbage, recycled bins for being in community view. Didnt specified the reason for our citation that our bins are stored on the side of the house. We interpreted as the *** stating that we didnt pulled the bins back in time. We have requested the *** to waive the $125 fee since they didnt make it clear on the letter for the citation which we couldve corrected our action had they made it clear.

  

  Business Response

  Date: 06/18/2024

  Dear Owner,
  
  Your request submitted on 06/17 for fine waiver removal will be presented to the Association ***** of ********* for consideration at their next meeting scheduled for 06/25/2024. Following their meeting, you will be notified in writing of their decision. Please note, that anytime you receive a violation notice, you may contact our offices with clarifying questions, as well as visit the portal to view any photos, if available, of the violation. Photos for each notice received that are available on the owner portal are attached as well as Section 4.12 of Windswept Waters CCRs that states that trash bins must be not only put away, but also not visible from any adjacent street or neighboring lot.
  
  Sincerely,
  Association Management Services NW

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This HOA is the worst in the whole state of not the country! Im to the point where ** about to *** them for all the fraudulent fines & is***s Ive had with them since 2016. Its ludicrous trying to deal with them as Ive tried several times to present my concerns at board meetings and wasnt allowed. Ive had to pay thousands in bogus fines that hurts my home, business, & living conditions. They built my condo with NO *************** continue to penilize me for this fact when its their fault!!! They are in human!! If you plan on moving or buying in a neighborhood that they manage dont its a NIGHTMARE!!!

  

  Business Response

  Date: 05/17/2024

  Dear *********************************,
  
  AMS is not the Homeowners Association and did not build the community. AMS is hired by the elected ***** of ********* to manage the Homeowners Association by following the recorded governing documents established by the declarant when the community was built and provided to Owners to review when purchased. While AMS did not build the condo, nor the driveway, we are tasked with enforcing the community rules that all owners agreed to when purchasing to uphold a consistent standard. You are not currently listed as an Owner for this particular community. Because Homeowners Associations are Member Based communities and the Members are defined as deeded Owners, we are unable discuss a specific account with a non-owner. Please have the Owner contact our offices with their request at **************** and we will provide the Owners request to the ***** of ********* for review at their next board meeting.