Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They break several laws like selective enforcement as in one condo gets these for the payment not getting there until the 10th and the other one does not get fined yet the money gets the same date. Finding residence for expired tags when they have permanent registered plates that never have tags because its a classic parade car. They tried to throw the blame on somebody else every time that you ask them a question or confront them on anything. You can get an answer thats a different every time you ask it. Their employees dont even follow their own protocols they claim they cant give them information out to people that dont live there yet. They gave it to my friend because she bitched at them and she has never lived there. They dont read their emails that you sent and they charge you for anything and everything, including a $10 handling fee for them handling the money that you send them each month and theyll send you a compliance notice with no way to fix it because the noncompliance is about the driveway and the vehicle thats not yours so you get find and if you dont pay it, then they put a lien on your home.

  

  Business Response

  Date: 01/17/2024

  Hi ***** I am unable to locate your name in our system. That is correct, that our team should not be providing information about an account to people who are not listed as an owner or authorized person on the account (i.e.power of attorney or some form of written authorization from the owner of record giving authority to someone else to discuss their account where we have been provided that documentation). Each Association has its own set of Governing Documents, Rules, etc. Without knowing which community you are referring to, I am unable to elaborate on specifics. Generally speaking, the rules are in place to provide consistent enforcement. There is typically Collection Resolution that outlines exactly how the Members of the Association should be assessed,when late fees are assessed, and liens are filed. This is also true of Fine and Enforcement Policies, when a notice can be sent and escalated is outlined in those policies. If you are able to provide your property address, I could look into your specific account and community in more detail and provide a more specific response. Lastly, yes AMS does charge a fee to receive payments over the phone. We encourage Owners to set up ACH/Direct Debit, as there is no fee and payments are ensured to be received timely. Two other payment options that have no additional fee associated with them are mailing payments to the bank lockbox directly these checks must be mailed in enough advance time to account for the lengthy time mail takes currently, to be received by the due date and must include the property address and/or account number; or one-time e-check payments are available through the portal at no extra cost. We also offer the ability to make payments via credit card, but there is a standard credit card fee applied.
  
  If you are looking for a Billing Adjustment, please email your Management Team or our main office email ************************** or ************************** with your property address,what adjustment you would like to see on your account and why. If you believe there is an error in billing, our team can review your account and determine if there are corrections that need to be made. If you are looking for a waiver, that request would be provided to the Board to review at their next scheduled meeting and they would determine from there if any adjustments would be made and you would be notified in writing of their decision after the meeting. 
  
  Sincerely,
  Association Management Services NW

• Initial Complaint

  Date:11/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid all dues to the *** within the allowed time. Sept payments included the 5th & 28th in the amount of $54.54 each. I was charged $25.00 for an earlier balance of $24.00 that was not associated with the monthly payment. I was also charged $45.00 on the balance of $24.00 to put a lien on my home (registered letter sent to me and the charged me for the registered letter). When the invoices were sent to me they did not show all the payments that I had made. On November 13th I was charged $147.52, this came via certified letter. This amount included the December payment in addition to the fees. December was added even though it is not due for another two weeks. The letter demanded payment in the next 7 days or a lien would be put on my home. I mailed in the payment of $147.52 on Nov. 20th because I don't want a lien on my home for a balance of $24.00. I am worried that my payments are not being posted and there may be fraud on the part of the employees. I am requesting a billing adjustment of $70.00.

  

  Business Response

  Date: 12/14/2023

  Dear ********************* Weve attached copies of the letters you were sent. All assessments when due should be sent to the lockbox if they are being mailed, however mailing time must be accounted for.  The Notice of Intent letter does allow for payments to be directed to our ******** office address as your associations policy has only a 7 day turnaround for the already late payment at that time. Generally, if you are mailing your assessments on a regularly basis, they must be mailed with enough time to be received before considered late to the lockbox or the office location. With mail times taking longer and longer, accounting for physical mail time delays should be accounted for when sending payments. There are other options available to make timely payment, include recurring ACH, one time e-check, and credit card via your associations portal. . There are no additional fees for ACH and e-check. The checks you submitted dated November 1st, 2023 and October 1st,2023 were processed by the Associations bank on November 16th and October 19th. While we understand your frustration, we must follow the collection policy set forth by association and any requested variances from that policy must be submitted in writing and reviewed and approved by your ***** of ********** There is a process in place to ensure consistency to all members. We have several notes in your account that our team has been very communicative with you, but there has also been accusations and unprofessional language directed at our team. A copy of your ledger as well as the letters you were sent have been attached. Your leger reflects the most recent waiver the ***** approved. 

• Initial Complaint

  Date:10/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AMS has not returned emails, text messages, or phone calls. I have requested that stored vehicles on our street be sent letters and be removed. There is very limited parking. These vehicles in question have been stored on our street for over a month. *** said that they are working with the board to resolve this issue. I have checked with the board and they are either not aware of this issue, or also will not return my texts. I just want the vehicles removed and I want AMS to do their job of managing our community. They are very unprofessional and left me on hold for 10 minutes never to come back to the phone.To resolve this issue, I want the vehicles removed from this street. I also want them to communicate to me and the board about what they are doing in this matter!

  

  Business Response

  Date: 10/12/2023

  Dear *****,

  We have notes of several emails and phone calls with you. We currently do not have the ability to text message, so we would not be able to responds to text messages sent to our land line, nor have the ability to receive them. AMS is contracted by the Communitys elected ***** of ********* and takes direction from the *****. AMS does not tow vehicles, that is at the discretion of and managed by the *****. AMS does have the ability to send notices in accordance with the communitys fine and enforcement policy on reported violations when we are made aware of what unit/address the violation is generated from. I am sorry to hear that you were left on hold for so long,typically if the management team is not available at the time of call, our team would transfer that call to the voicemail of the management team, I will review this with our front desk, team to be sure they are following the correct procedure. If there is specific emails you did not receive a response to,please forward those emails so I may research where the communication breakdown is happening and address. 

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AMS NW (particularly ***************************) systematically violates the rights of homeowners:1) The right of owners to access reports and *** documents including financial reports, vendor contracts, recordings of annual meetings, etc. *************************** doesnt allow homeowners to inspect these documents to see how the board is managing the communitys finances and assets. Some requests were submitted 10 + months ago and are still being ignored.2) The right to receive details of the violation and to a hearing before the *** takes action. AMS NW sent a notification that does not contain details such as date, location or other details regarding the incident. According to ***************************, he has a written statement from the owner, which he has not yet provided.3). The right of homeowners not to be discriminated against based on race, color, ***, religion, national origin, familial status, and/or disability. There is the dispute is between two residents, one of which is a board member. The dispute is between two residents, not between a resident and the board. Per ******* Telfers email the 2nd resident will have their legal representation. **************** basically confirmed that he will spend homeowners' funds to get legal advice for a resident because she is the board member.4). The right of owners to vote on the annual budget, even though a majority was present. The budget for 2023 was approved automatically. At the meeting, board members were elected, one of whom received 29 votes (48 owners in total).

  

  Business Response

  Date: 10/04/2023

  Dear ***************************,
  Association documents are made available upon request for viewing per RCW 24.03.135. You may make that request by submitting the request for documents form, available here: *************************************************, governing documents, notices, agendas, and other general community documents are available on the community owner portal for all owners to view.This was communicated in the attached letter in 2021, as well as notifying to submit a document request. Shortly after the associations legal counsel also requested a cease and desist (see attached).  Violation letters sent to this account included details as well as notice for the right to request a hearing (attached). A document request was received September 19th,2023, and I understand that the requested documents have been provided, to include the complaint that generated the violation letter. Please provide any documentation or communication from our team that is discriminatory as this is a slanderous allegation of our team. AMS is contracted by the ***** of ********** the elected members of the community, and takes direction from the *****, to include seeking guidance from legal counsel. When the association was notified that the owners counsel would be present at the hearing, the ***** elected to have their counsel also present at the meeting. Per RCW 64.34.308,The ***** approves the budget and provides a summary to the ownership. A meeting is scheduled for the ownership and unless at that meeting the owners of units to which a majority of the votes in the association are allocated or any larger percentage specified in the declaration reject the budget, the budget is ratified, whether or not a quorum is present. Meaning 50%+1 of the ownership would need to reject the budget for it to be invalid.
  
  Sincerely,
  
  Association Management Services

  Customer Answer

  Date: 10/08/2023

  Greetings,
  Additional details:
  

  The right to receive details of the violation:
  Neither one of the two notices received specified the date and time of the incident. I was able to obtain details regarding the first incident from the police report. According to *********************** statement (AMS-NW representative), the incident occurred on November 17, 20**, and the stated time of incident was 8:39-9:23 (see attachment #1). However, at the indicated time, I was at a meeting and at least 50 people saw me. When filing a false police report, the AMS employee forgot to match the date and time of the incident with the date indicated in multiple emails from the association manager, *************************. I am attaching one of her emails dated 16/11/2023 in which she says that AMS will no longer accept any phone calls or in-person communication with me  (see attachment #2). An incident report was filed against ***********;**** for filing a false police report. ****************** was notified that my phone was set up to record all calls through tapeAcall app (see attachment #3).  The recording of the conversation with **********************; was documented. There is also a video recording of the conversation with the spouse of a board member with a lot of details disclosed. I knew about the call to the police the day before it was made. I am documenting every single interaction with AMS-NW and/or board members for 2+ years. The methods that AMS-NW uses to prevent questions/requests from owners are unacceptable and appalling.
  
  Regarding the second notice -  **************** was informed that there is a video recording of the interaction with the owner of Unit **, which shows what happened in front of my unit (see attachment #4). To file a defamation claim against the owner of unit No. **, I need the date and time of the incident to be indicated by AMS-NW, so that I can provide the court with a video recording of the specified period of time. The AMS-NW representative persistently pretends that my request is not understood. The email complaint from the owner of unit #** does not contain either the date or time of the incident.
  

  The right of homeowners not to be discriminate:
  **************** was notified that the dispute is between two residents, not between a resident and the board. The legal action will be taken against an individual, not Three Peaks. However, per his reply the second resident will have AMS-NWs legal representation at this hearing. He literally confirmed that  they will spend homeowners' funds to get legal advice for the second resident because she is the board member. Has AMS-NW ever provided free legal services to at least one owner who is not a member of the board? If so, why wasnt I offered such a service? **************** constantly tries to discriminate/hurt my feelings by calling me by a different name. Even the answer is addressed to *******, and not to *******. My requests to write my name correctly are deliberately ignored by AMS-NW (see attachment #4, which contains the latest request). The presence of discrimination will also be verified by checking the quality of construction of my deck and the decks of 2 board members. I hired two construction companies to provide an expert opinion on the work done. *************************** was notified that the floor of my deck that I paid $**K for was built from leftover material.
  
  The right of owners to vote on the annual budget:
  Per page #** of CC&Rs: 1. (i) A quorum is Present throughout any Meeting of the Association if the owners of Units to which twenty-five percent (25%) of the votes of the association are- allocated are present in person or by  proxy are present at the beginning of the meeting. (ii) A quorum is deemed present throughout any meeting of the Board if persons **************** cast fifty Percent (50%) of the votes on the Board are present at the beginning of meeting.

  Proxy forms are one way for your HOA board to circumvent the problem of not meeting quorum. At the board meeting, 3 board members were elected, and one representative received 29 votes (see attachment #5). Considering that 29 owners were not present at the meeting, two logical conclusions could be made: 1. several owners submitted a Proxy form, which were not taken into account, the owners were not given the opportunity to vote (the budget was automatically ratified); or 2. the number of votes in favor of board members does not correspond to reality. According to ***************************, two volunteers (friends of the current board members) recounted the votes. 
  
  The recording of the annual meeting was made and this was announced by ******************************* at the beginning of the meeting. He also confirmed the existence of the recording via email. AMS-NW does not allow me, the owner of one of the units, to verify the validity of the vote, or obtain legal advice from a third party.

  The right of owners to access reports and HOA documents including financial reports, vendor contracts, recordings of annual meetings:
  
  Requests for a full agreement with the insurance company (board members' consent obtained at a meeting), a recording of the annual meeting, and details regarding the second notice(************* if the incident) continue to be ignored.
  

  Thanks,

  *******

  
  

  Customer Answer

  Date: 10/08/2023

  Please see attachments

  Customer Answer

  Date: 10/12/2023

  Unfortunately, I could not provide the documents in PDF format because I was out of state (photos of the documents for some reason were not uploaded). Please see the attached missing documents in PDF format.

  Customer Answer

  Date: 10/27/2023

  Please do not close the complaint as the request to provide the recording of the annual meeting from 2022 for FYE 2023. First request was submitted on 11/18/2022 asking to provide the tally sheet of the vote results and the recording of the meeting. AMS-NW is still ignoring the request. The recording of the annual meeting was made, and this was announced by ******************************* at the beginning of the meeting. He also confirmed the existence of the recording via email. AMS-NW violates my right to access the documents and does not allow me, the owner of one of the units, to verify the validity of the vote, or obtain legal advice from a third party. **************** is now stating that there was a problem with the zoom recording saving the meeting to the cloud and it could not be retrieved. Per his email they will provide ******************************** Tally Sheets, Zoom Registration Report, Completed Ballots, and Proxies. None of the above Documents were provided. 
  
  **************** was also asked to provide a copy of his email indicating that there is a problem with the zoom recording saving. I only have one email from him from 11/2022 in which he states that he is glad to consider my request and see about the recording.

  Previously, AMS-NW were found to have rigged voting results. My vote was falsified. With the help of the BBB, we were able to get a re-vote and save almost $1M owners funds.

  Please note that AMS-NW was notified that there will be media involved to air up the violations of homeowners rights.

  Do not close the complaint as there will be another opened. 

   

  

  Business Response

  Date: 11/29/2023

  The document request form was received by AMS on Monday, October 23rd. ******* followed up as sited in the attached email communication and provided the requested documents that were available on November 1st, 2023, also attached. 

• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Small interactions with the Property Manager, ***************************. At first it had nothing to do with her, and had to do with insignificant interactions between myself and my ex-wife calling the police and making false statements about my mental health and whether I was a danger to myself or not . At somepoint during all of this however, ******************** came into contact with my ex-wife, *************************, who does not live, nor has ever lived at the address with myself, nor is she on the title, or utilities or any bill whatsoever. It began very apparent that ***** had made contact with my ex, but also maintained that contact, though I had requested that she please stop contacting my ex, as she is not a party to anything on this property. ********************, then continued the extremely inappropriate interactions with ******************, but also involved my parents, in harrasing my and my family about my mental health on a non stop basis, even making extremely rude and disparing remarks about my status as a Veteran multiple times. ******************** also contacted multiple members of her Board members in the community I live in, to do regular "walk bys" on a daily basis. Recently one of these Board members even walking into my home, with no permission or announcement, causing me extreme alarm and fear, from which I am yet to hear a word about from ******************** or the *** at all, though I had contacted WLPD. I of course did not wish any ill will nor dissention with my neighbors, I just wanted to make sure that the situation was handled safely and professionally, as to not occur again. ********************, has not only continued to make extreme statements and threats against myself and my family, especially my father, *************************. But has made it very apparent that she is still in fact in regular contact with my ex-wife, stating facts only she would possibly know to this date, including my coming and going from my own home

  

  Business Response

  Date: 09/15/2023

  This doesn't appear to be intended for our business, as this is a complaint for an HOA that we do not manage. How should we notify the complaintant that they have the wrong company?

  

  Business Response

  Date: 09/22/2023

  ******************,
  
  We have received your complaint regarding repair issues at your property. We believe you have posted this complaint to the wrong company, as AMS Association Management Services does not manage any HOA communities on **************** in *********, and we do not have any employees by the name ***************************. Please feel free to call ** directly if you believe this is incorrect. You can call us Toll-Free at ************** or email at **************************. Thank you!

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I owned a condo unit in *********, and it has been managed by the ********************* property management until last April of this year. Weve received a complain from our tenants about their living room floors being wet. So we had hired the leak contractor to investigated it for causes and they found out that there are a couple of downspouts that are not connected to storm drain lines and that is causing the water intrusion into my property, and they found a crack on the interior wall as well. We contacted the AMS to notified this issues many times since October ***************************************************************************************************************************************** of being rude to them but they dont seem to understand my frustration with my urgency to resolve the water intrusion issues. Also every time when I try to contact for the community manager shes not in the office or shes on vacation. Finally when she responds to me then they have to get approval from the board members to do something about how to stop water intrusion issues I even suggested that they should fix the problem with temporary solutions. Our tenants were upset because they had to live in wet conditions of their place and they moved out. I am not only losing rent income but my property is getting destroyed by the day and I feel so helpless and victimized. Last message I received from the AMS they had found a cracks on the foundation of the structure and theyre getting an estimate from the vendor but still havent heard back yet. And my property is getting ruined each day by the standing water underneath the building, but they dont seem to understand how to stop more water damage happening to the structures. Finally they just hired the restoration contractor to come out and set up a dehumidifier in my living room but water intrusion is still getting worse, and I see the signs of more foundation cracks, so l sent an email to them, but still no response from them.

  

  Business Response

  Date: 06/09/2023

  *** has worked with both the Owner and the Owners Property Manager since November of 2022 on this issue. AMS has been in constant communication and yes, there have been times that people have been on vacation.The original repair the owner was requesting of diverting the gutter drainage did not resolve the issue. The issue of the foundation leaks is a much larger scale project with a significant cost that all requires proper Board approval.The Board met on June 6th to review the estimates to make repairs to the foundation in excess of $20,000. The Board approved a bid for repairs on June 6th. Documentation of all communication between AMS and the Owner can be provided.
  

• Initial Complaint

  Date:02/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02/18/2023 My Kia **** was parked at my residence. In my car was my parking pass issued by my property management team. I have had the parking passes, blue, in color, one for each of my vehicles. Last night my ******** was towed. In speaking to *********************, I had a "blue pass", which is what I was given by this property management team. Because it was not a red pass, they were instructed to tow my vehicle. I have never been issued a red pass for either of my vehicles, nor received any red passes. The property management team now owes me $455 of which it took me to get my car out of town, along with two new "red" passes for my vehicles along with a guest pass as I am assuming that will also be red .

  

  Business Response

  Date: 03/01/2023

  AMS is hired by the ********************* of ********* and takes direction from the *****. The request for reimbursement has been provided to the ***** of ********* to review at their next open ***** Meeting, scheduled for March 13th, 2023. Per the Associations Vehicle Registration,Operation and Parking Resolution 2022-01 (attached), Parking is permitted on the street with an exception permit (for residents) or a guest permit (for guests), garages are to be used to park one of the resident's vehicles;additional vehicles must be parked in the driveway and may not extend into the sidewalks or the street. Should the garage be too short for residents to park their vehicle, the resident may apply for an exception through the ****************** Should an exception be granted, the following will apply: a. The resident's first vehicle must be parked in the driveway,  b. Other exceptions will be considered on a case-by-case basis on a first come, first-served basis. In addition, Any vehicle parked on the street without parking permits (exception/guest) are subject to immediate tow. Lastly, whenever a vehicle is towed, expenses are the responsibility of the owner.
  
  The ***** will notify you in writing of their decision following the scheduled meeting.

  Customer Answer

  Date: 03/01/2023

   
  Complaint: 19432449
  
  I am rejecting this response because: we as residents get played between the *** and property management team. I have the bi-laws. No where in it does it describe a red versus blue pass. When I moved in I was issued two blue passes. On my ticket it is described as having a blue pass. No one has ever told me that a blue pass means one thing and a red pass means another until my car was towed.  This needs to be resolved as soon as possible!!
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 03/15/2023

  As noted previously, the Board makes decision regarding the association. The Board will review your concerns and request, and notify you in writing of your decision.

• Initial Complaint

  Date:01/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1) Date of invoice: 12/27/2023 Account #********* Invoice #****** Invoice amount: $291.98 2) Date of invoice: 01/01/2023 Account #********* **************** Date 11.16.2022 - 12.15.2022 Invoice amount: $7.34 1) What the nature of the dispute is: Invoice #****** is for a service call in September 2022; I spoke directly with the service company and they advised the invoice was removed and $291.98 was refunded to my HOA. Therefore, the balance on my account should be $0 and the money refunded to Parkview HOA. 2) What the nature of the dispute is: **************** Date 11.16.2022 - 12.15.2022 is disputed based on I have not had any service calls during 11//16/2023 - 12/15/2023 and I was out of the state during this time period. Please correct the balance on my account to remove $7.34 or provide an itemized invoice for the service.Whether or not the business has tried to resolve the problem: Nope. Never. I have sent several emails to AMS and made several phone calls and the company is completely unresponsive. This company has extremely inadequate management and a blatant inability to manage large communities; I urge all consumers not to purchase any property managed by AMS.

  

  Business Response

  Date: 01/25/2023

  The owner requested a vendor come out to check their ac as it was not blowing cool air on 09/19. Management notified owner their unit did not have AC, but the owner still wanted it checked and requested directly from vendor. The vendor went out to the unit in September as noted on the attached invoice and confirmed the unit  did not have AC and suggested they purchase a stand alone unit. The Association was invoiced for the service call on 10/18/2022 as noted on the attached invoice. The owner was billed back per the associations maintenance resolution (attached) on 12/16/2022 and notified via the attached letter and copy of the invoice. At that time the charge for the service request in the amount of $291.98 was posted to the owners ledger.  Management was notified the week of 01/15  that the owner contacted the vendor and negotiated a credit and this was confirmed by the vendor later that week. Once management was notified of the credit and that was confirmed by the vendor, the charge of $291.98 was removed from the owner account on 01/19/2023. 

  Customer Answer

  Date: 01/25/2023

   
  Complaint: 18833047
  
  I am rejecting this response because: The following statements from AMA are untrue and well expected given the lack of professionalism; please provide proof/documentation of these statements:

   

  Management notified owner their unit did not have AC, but the owner still wanted it checked and requested directly from vendor -- Management never notified owner the unit did not have AC; why would any homeowner request AC service if they were aware/notified that the unit did not have AC??!! Please provide copy of notification.

  Management was notified the week of 01/15  that the owner contacted the vendor and negotiated a credit and this was confirmed by the vendor later that week. -- Owner contacted AMS via email on 1/4/2023, 1/5/2023 and 1/12/2023 requesting details and removal of $291.98 charge from my account; I have record of all emails and all went unanswered until I filed a claim with BBB. I also made phone calls on 1/09/2023 and 1/12/2023 without resolution or a return call.

  Once management was notified of the credit and that was confirmed by the vendor, the charge of $291.98 was removed from the owner account on 01/19/2023 -- AMS sent an email on 1/19 stating that: 'We have notified our accounting team to have the charges removed, which will take 5-7 business days.' Charges were not removed from the account until 1/25/2023

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been over a month since we requested service. Nothing has been done. We still have a bird destroying the side of our house. This company has done nothing but given us excuses.

  

  Business Response

  Date: 01/06/2023

  AMS received communication from the resident on 11/17 stating,I'm not sure if this is covered with the **** but thought I'd ask. We have birds that are constantly pecking at something under the overhang on the second floor and causing a ruckus. We're not sure what's going on, but need to have someone come check it out, not sure if that is covered under the *** or if we should contact a separate service. Thanks! and looking at the house its the second story on the upper left. asked them to email a photo just in case a photo was included.

  On 11/18 our team sent a work order to a maintenance company to remove the bird and repair any access area. Our team sent a follow up to the vendor or 12/01. The vendor went out the weekend of the 12/02 and found that the area was inaccessible potentially due to defect and needs a solution that will allow for bird removal and prevention of birds regaining access. The Board is currently working with their counsel to determine the best course of action for a permanent solution. Attached is communication with the owner and management with the progress.

  In addition, it is not unusual at this time due current worldwide staffing shortages for vendors to take up to 6 weeks to address repairs that are non-emergencies not taking into consideration seasonal weather related emergencies and the holidays. Unfortunately, this particular request/repair is more involved then just one visit to remove the bird and prevent future access.

  Owner called and spoke with our team on 11/17,who asked they submit photos so they could send a out a work order. Owner submitted photos and a work order was sent 11/18. There was additional email response from our team on 12/01, 12/02, 12/07, 12/19, 01/03, 01/05.

  Customer Answer

  Date: 01/17/2023

  This complaint has NOT been resolved. 

  

  Business Response

  Date: 02/07/2023

  As stated in in the email from the Association Business Manager,***************************** on January 5th to ******* ******* of birds isnt possible, as they would just return to the area. The area of your Residence they are roosting in doesnt allow for any existing exclusions to be installed.The area itself requires structural changes, however, the original construction of the building appears to be defective. Unfortunately, that type of defect may need to be addressed via a demand to the builder; a legal process that will take some time. Management is currently discussing this issue and other possible builder defect issues that will need to be addressed in a possible demand letter. As previously mentioned, we are actively addressing your concerns however we are unable to provide you a timeline for the repairs to be performed, due to the nature of the underlying issues. The Board is meeting with counsel on February 7th. 

  Customer Answer

  Date: 02/13/2023

   
  Complaint: 18613007
  
  I am rejecting this response because:

  You have done nothing... 
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 03/01/2023

  As we previously communicated, we are actively addressing your concerns. However, we are unable to provide you a timeline for the repairs to be performed, due to the nature of the underlying issues. Management is currently discussing this issue and other issues that will need to be addressed in a possible demand letter to the builder; a legal process that will take some time.

  Customer Answer

  Date: 03/06/2023

   
  Complaint: 18613007
  
  I am rejecting this response because:

   

  It has been 4 months and you have done nothing. We are constantly being disrupted by the loud noise it is causing. You don't care and would rather play politics. 

  Do your job. 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:12/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quite simply we've caught them involved with skimming operations with Madison ***** condominium and Landscape East and West and there's a lot more going on it's pretty deep here and we're going after several vendor's licenses ... because we caught them red-handed and we've got it well documented when we will be demonstrating in front of AMS about their fraudulent activity.We are constantly charged for services that we are never provided 3 years no trimming of the trees and I caught them so red-handed they knew they had to come out and do it they insist on having one bit only from one contractor who I've caught in unauthorized change orders and they lied and told us they had three beds when all along they had one and finally came clean and had us in a corner I mean it just this is just small examples family was once on the board of directors of the condominium and they would have never allowed this AMS ******* to have joined a couple years ago.After getting them to do nothing that we've been trying for years to stop flooding in our foundation we had to do it ourselves and then they're going to retaliate and move to dirt back in so it will flood our foundation again pretty sickening and that's just one example they fired people because somebody didn't like it's a mess but anyway it's well documented there's a pile of hundreds of documents the *** is involved.I'm just getting started on the licenses I'm going after certifications Etc Sad

  

  Business Response

  Date: 12/22/2022

  This situation is being addressed by counsel for both the *** and AMS due to the ongoing harassment by this resident.  Attached are the most recent letters from counsel in response to the various communication, threats, and postings on ******** and simple harassment surrounding the community.  AMS vehemently denies all claims and will let the attorneys work out the situation at the direction of the ***** of **********