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Business Profile

HOA

AMS | Association Management Services NW

Reviews

Customer Review Ratings

4.81/5 stars

Average of 296 Customer Reviews

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Review Details

  • Review fromCory B

    Date: 02/16/2023

    5 stars
    *****************************, AMS Associate Business Manager, has been very helpful and responsive in dealing with home updates needed and selecting contractors. Thanks for looking out for the homeowners!
  • Review fromJeff B

    Date: 02/09/2023

    5 stars
    *************************** was a great help today in answering my questions. He is knowledgable, professional and very helpful. Thank you for your great service! ************
  • Review frompeter S

    Date: 02/02/2023

    5 stars
    Great customer service and prompt responses.************************* was a big help.
  • Review fromChuck & Geri W

    Date: 02/02/2023

    5 stars
    **** and I just want to acknowledge with gratitude the tremendous help and professional service that our ********************* has received, and is continuing to receive, from ************************* and the team with which she works at AMS-NW. This is particularly with respect to the recent freezing weather and subsequent water damage from broken pipes associated with our Fire Suppression System. We know that we are not the only Association under their care that has been faced with these unfortunate challenges.*****'s quick and organized assistance to us, which has expedited the assessment and reparation of our needs, is so deeply appreciated and is making a great difference in the lives of those who are continuing to be effected by these challenges.We are very grateful! ***************************** Owners, Eagles Loft Condominiums
  • Review fromJO C

    Date: 01/30/2023

    4 stars
    ******************************* help today was excellent. He was so patient as we worked thru everything and even followed up in email. With gratitude for his excellent customer service. Thanks!
  • Review fromBeth S

    Date: 01/25/2023

    5 stars
    ********************* is our on-site manager and she is friendly, responsive and knowledgeable about our complex. Im very pleased with our current management team.
  • Review fromPatricia J

    Date: 01/23/2023

    5 stars
    The AMS High Rise Divisiion Staff, Member Services for Portal help, ****** in particular, was a lifesaver! She quickly and gently guided me, a frazzled/confused person to completion of my task.It was so easy to do what I had to do when she expertly and patiently guided me to get the required information in the appropriate places. Without her assistance there would have been confusion, errors, wasted time and frustration! Thanks ******!!
  • Review fromCalvin P.

    Date: 01/20/2023

    1 star
    I am having an awful experience with the ********* ****** of AMS-NW. Torrey Cornwall is the person I've been corresponding with and they are very unhelpful.Last summer I was thinking about renting out my home. I reached out to the ****** to ask the process. They told me that they were gathering information about how many homes were already rented. They didn't tell me what the limit is, when I would get more information (I never did get that info), or the process to submit a request for rental. The contact simply ended.The next month I was laid off and at a similar time got a letter from the *** asking to send in copies of leases. I assumed this was in response to my request and that I would simply have to provide a copy of my signed lease. (the timing definitely lined up)I prepared to rent my home. My last day of work and our move out date were on 1/15/23. My management team reached out to AMS-NW to work with them on the rental. I was told I had to authorize them through the ***. I sent in that e-mail and was then told I might not be able to because of a limit, but they didn't know. I was finally told we were under the limit and just needed to submit a request. There was no information about how to request it. All of this correspondence had several hours to days inbetween, even though I was responding quickly. I finally was able to ascertain how to submit a request and did so. I was told it would be reviewed at the next meeting. I had to ask when that was and was told it's in April. I would have to wait 3 months.I asked for an ad-hoc approval, given that there is no information in the request except my name and address (all that was required). What is there to review and approve? Why can my financial situation not urge them to do an ad-hoc approval? Why are they not helpful when I obviously wanted to rent it out last summer? Should that not have been provided? Also there is nobody to reach out to directly, the number just rings and rings with no answer.
  • Review fromMichele G

    Date: 01/18/2023

    4 stars
    ******************* communicates clearly and takes action as soon as he is able. We appreciate his patience and due diligence. In a time when it is difficult to find vendors/contractors to perform services needed by our HOA and our property, ******************* continues to not only actively pursue whatever is needed but to work along with us to get the job done as efficiently and effectively as possible.
  • Review fromPatrick H

    Date: 01/11/2023

    5 stars
    After several years of horrible service from another management company, our HOA contracted with AMS for management services. ********************* and her team were assigned our account. What a delight. ****** immediately grabbed the bull by the horns and helped us put our affairs in order. While doing that she put systems in place that allow us to effortlessly take care of not only the day to day operations of our community, but to effectively respond to immediate needs. ****** is very responsive and patient with our Board in helping us keep our community on track. ****** handles complaints and impatient homeowners professionally and courteously and makes decisions base on the rules of our HOA. As president of our HOA ****** or a member of her staff is always available to me for consultation. We truly appreciate ****** and her colleagues for helping us maintain our community!

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