Business Profile

Hospital

Providence Health & Services

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Providence Health & Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

91 total complaints in the last 3 years.
24 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was seen at Providence St. Petes hospital on 11/20/23. I provided my insurance information to the hospital. For some reason at the time of service my insurance information was not also provided to the emergency physicians group that works in Providence ER despite me, the patient providing that information. The result has been that the physician group was not billed through my insurance. I didnt hear from the physician group (that i am aware of) or receive any kind of ongoing communication from them regarding this bill. It was sent to collections for the un insured amount. They refuse to pull it back from collections or allow it to be ran through my insurance despite my insurance being willing to work with me. That is a separate issue. I called Providence and they are happy to skirt all responsibility to the physicians group and not take any accountability. As the patient in the hospital bed, I was not aware of the two separate billing procedures. I was not informed that two separate bills would be sent. I was not aware the physicians group did not have my insurance information. Providence does have some responsibility in the fact that the group they hire to work in their ER is not properly communicating with patients regarding bills due and sending me to collections without even running my insurance for the services given. Providence does have some responsibly as it was their employee that took my insurance information and their employee that would be responsible for inputting that information to appropriate parties.
Business Response
Date: 01/07/2025
Dear BBB,

Thank you for this communication.
A representative from Olympia Emergency Services billing department recent spoke to our patient. During the call our patient was advised
that Olympia Emergency Services had removed her from collections and a letter confirming the removal will be mailed to our patient.
In addition, the Olympia Emergency Services representative will be working with a prior billing company to resolve the account issue. The representative will follow up with our patient once she receives updated information.
Our patient was pleased with the steps taken so far.
We apologize for any inconvenience to our patient in their resolution of this concern.
Please let me know if you need anything else.
Sincerely,
*** *******
Customer Experience Manager
********************************************* and ********************
Initial Complaint
Date:12/12/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
9/11/2023 New Patient Contract Visit at Providence Family Medicine Mill Plain Physician Services Provider: ***** **** ******, MD Patient: Guirong ****** ***** Primary Payer: Providence Health Plan Account #************ I newly moved to ************ and has been with Providence health insurance for few year. I want to do a yearly Annual wellness check in Above clinic and stated very clearly I need Annual wellness checkup as I don't have any health problem.instead this clinic filed Annual Wellness check up as "New Patient Contract Visit at Providence Family Medicine Mill Plain" which incurred cost not covered by my insurance.I didn't receive Bill payment information in email or home until get into collection. I didn't get annual check up results until around October 26 2024 and I asked in front desk for the result.I talked with Clinic about changing the code and resubmit the Bill. The clinic told me they can't, it is Medical Fraud and I have to let Clinic know who I am, which is paying $600 dollar bill to visit doctor once. The Clinic give me phone number ************ to resolve the Bill issue. The health insurance told ask the provider (Mill Plain Clinic) to change the Code and resubmit the Bill.Provider: ***** **** ******, MD already left this Clinic, The clinic manager gives me a real hard time to correct this. I am feeling being insulted. Every time I ask it, they are trying to postpone it or pointing me a wrong phone number to call. not resolving the issue.I felt being cheated. I ask for a yearly wellness check up. On the day, all it does is wellness check up. The original doctor submitted wrong code for medical bill. they refuse to change it and try to destroy my credit.I am seeking to Medical Bill submit with correct code: Annul wellness check up or write-off the Bill from Clinic. no charge to me, no further damage my credit report
Business Response
Date: 12/23/2024
Dear BBB,

Thank you for this communication. A Providence Health and Services representative spoke with our patient earlier today. We understand our patient's frustration with their billing issue and our representative let our patient know that their invoice is on hold pending receipt of the insurance payment. We will monitor the account to ensure that the amount in question is paid/adjusted in full.
Our patient has direct contact information if they should have any additional questions.
We apologize to our patient for any inconvenience in their resolution of this concern.
Please let me know if you need anything else.

Sincerely,
*** *******
Customer Experience Manager
********************************************* and ********************
Initial Complaint
Date:11/25/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On the week of August 11th, 2024, I went to Providence ExpressCare in Oregon City and tested positive for covid 19. I paid my deductible and that was the end of that service.On August 18th, I went in for another test to make sure I was safe to return to work. I tested negative and went back to work the next day.For the second test I was charged $378, and when questioned I was told my Providence Healthcare did not cover the test. I have called twice to resolve this, I have emailed them twice as well. My HR says that this was a service covered under my medical ******* one will listen, and I am not paying a 373 dollar bill (I paid the $5 office visit fee the day of the service). It appears my HR is unwilling to reach out to them and advised me to call them, which has not yielded any results the last two times I called them.I am at my wits end and it is affecting my anxiety and depression.
Business Response
Date: 12/04/2024
Dear BBB,
Thank you for this notification. We have been able to connect with our patient and sent this communication by email to them earlier today.
Dear ------------,

I've attempted to reach you by phone but have been unsuccessful.

In review of your account, the visit on --/--/---- was denied by insurance as a non-covered service due to the primary diagnosis coding on the claim. Our coding department reviewed the chart note for this visit,and was able to make changes to the diagnosis coding. A corrected claim was submitted to your insurance for payment on --/--/----.

The charges have been removed from patient responsibility while we await the claim's processing. You will be sent a corrected statement if your insurance leaves any patient copay/coinsurance/deductible balance due.

Please let us know if we can assist you any further.

Please let me know if you need anything else.

Sincerely,

*** *******
Customer Experience Manager
********************************************* and ********************
Customer Answer
Date: 12/07/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Due to my work schedule I have been unable to answer when they reached out, and neglected to call them once I was off work to leave a voice mail.

Sincerely,

**** *****
Initial Complaint
Date:11/14/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 28th 2024, I check myself into Emergency Room for evaluation after having several days of bad headaches. After I was check into the Emergency area, the medical assistant check my blood pressure, and wrote down the reason for my visit. Then I was instructed to sit in the hallway chair to wait for my ** Scan. After my first ** Scan, the doctor was not able to determined the cause of my headaches. The doctor then scheduled a 2nd ** Scan. This time, the doctor will put dye in my vein thru an IV line to have a better look with the ** Scan of my head. When the nurse attempted to put an IV line into my left arm, he failed after several attempts. The nurse then put the IV line on my right arm. The next morning, my left arm was badly bruised. I took a photo of my injury.During the course approximately 4 hours at the hospital, the doctor never offered me any pain pills or a bed in a room to laid down even though it was available. I was not offered any drinks, pillow, or blankets to make me more comfortable. I sat in a hallway the entire time in pain. After my 2nd ** scan, the doctor was not able find the cause of my headache, I was discharged. I was still in a lot of pain, so I requested for 1 pain pill, which I did received.When I received the invoice from Providence, total $9851.18. There is a line item for Emergency Room $3624 and Professional Fees of $529. I called Providence's customer service in regards to the charges, but I was told that is just the "charges for the level of care you received". I also wrote a letter to the hospital. However, the response I received from the hospital was that the charges was correct and credited me $500 courtesy credit. I felt these charges are unethical since I never used the room and unexplained "professional fee" on my invoice.If the room charges are mandatory, whether a patient is in a room or not, then that charge should be posted and make known upfront to the patient.
Business Response
Date: 11/22/2024
Dear BBB,

Thank you for this notification. A Providence Health and Services representative recently spoke with our patient by phone. We apologize for our patient's experience and as a resolution have adjusted the patient balance to $0.00 for the date of service in question.
We have placed an itemized statement in the mail reflecting the adjustments for our patient's records.
Our representative left direct contact information during the call if there are any follow up questions.
Please let us know if you need anything else.

Sincerely,

*** *******
Customer Experience Manager
********************************************* and ********************
Customer Answer
Date: 12/05/2024

Providence did call me and now the bill has been resolved. Thank you BBB for your assistance.
Initial Complaint
Date:11/12/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In about May 2024, I attempted to "establish primary care" at a Providence near me. It took me over HALF A YEAR to get the first appointment. This is true about two different Providence branches. ********** was in October 2024; ************* was in November 2024. I kept both appointments to ensure having access to physicians in this lousy country, the **** end of the free world. Now, when I attempted to make an appointment with the primary physician i had seen at **********, the woman on the understaffed phone lines flatly sat on her... office chair and flatly refused. She did use the euphemism "I can't make you an appointment at **********. You are a patient at *************." But she actually refused. I AM ALSO a patient at **********. It took me half a year of waiting with this sloppy, disorganized medical business in this lousy country, and now that I HAVE had an appointment at ********** I have the right to make an appointment there. (I would add my *** to the account number filed, but *********************** lousy portal will not SHOW me my MRN that is on EVERY post-visit printout.) The Providence system has "improved" its phone, online portal, and appointment-making to make it even worse for customers and patients, and to make this an even worse country to live in. There are a lot of people in this country who can not afford a vehicle and take the inferior bus lines; ********** is easier to travel to. I am insisting on my right to make ANOTHER primary care appointment at **********. To do this, providence might have to staff its phone lines adequately, program its web portal to allow patients to schedule an urgent care appointment the next day instead of forcing patients to wait until after 8 AM to schedule online, allow patients to schedule an urgent care appointment the NEXT DAY online, "improve" its "systems" to actually HELP customers and patients.
Business Response
Date: 11/26/2024
Dear BBB,

Thank you for this communication. We have forwarded this concern to our ****************** team and they are actively reviewing this concern. We are sorry for the delay and will follow with our patient and the BBB, once the review is completed.
We apologize to our patient for any inconvenience in their resolution of this matter.
Sincerely,

*** *******
Customer Experience Manager
********************************************* and ********************
Customer Answer
Date: 11/27/2024

Complaint: 22545395

I am rejecting this response because: I have been, and still am, calling the number given in the voicemail message from *****, clinical supervisor, ************, at east twice a day. I would like to speak with someone to solve this.
The number is repeated twice in the message, which i have saved. I have saved the number accurately in my contacts.
It is apparently a dead-end number. It rings (up to the twelve to twenty times I have let it ring) without anyone answering and without any option to leave a voice message.
I do not yet know for certain if ***** is simply not at that number when I have called. It would be unprofessional and underhanded to deliberately give me a wrong number or a dead number, or a number that no one answers.
My desired resolution is a very, very, extremely simple solution. (Schedule me for primary care appointments at desired clinic, **********, now that I have waited seven months and established a visit with a primary physician there, without any phone women refusing to do so.) I would like to solve it with a conversation. But someone actually has to provide me a working number, and actually has to answer it.

Sincerely,

*************
Business Response
Date: 12/12/2024
Dear BBB,

Thank you for this notification.
A Providence Clinic Supervisor spoke to our patient on December 2nd. During the call, our patient was notified that their PCP has been updated to Dr *** at The Bridgeport Clinic. Though our patient declined the option to schedule an appointment during the call, they were assured that they should not have issue with scheduling an appointment going forward.
We apologize to our patient for any inconvenience in their resolution of this concern.
Please let me know if you need anything else.

Sincerely,

*** *******
Customer Experience Manager
********************************************* and ********************

Customer Answer
Date: 12/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Whoever made the "rule" that a person can not have two primary physicians in two locations needs to remove stick up her backside, and ***** minds should re-evaluate that "rule" with an intent to change it. It is as nonsensical as the 1970s law that made square headlights illegal in the ***. It accomplishes nothing of value. It does not protect life, safety, property, or human welfare or human rights.

Sincerely,

*************
Initial Complaint
Date:10/30/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Went to the ** at Providence Olympia on ********** thinking it was a suggestion from my ** (but was from a fill in ** *** did not look at my records from Community Health Center, ********. Two weeks later I walked into the ** because I was informed that they had better equipment and may be able to identify the irregularity I was feeling at times with breathing by the nurse from CHC.I drove to the ** on 04/20/24 and waited to be seen. When it was time, I walked to the different rooms for each measurement. Chest and Neck Xray were taken and blood work. ** said there was nothing after looking at the x-rays. I left after and drove home.The bill came for $6,205; I called to check why it was that high and was told by Providence billing it was due to being a level 5. I asked what a level 5 parameters. The representative told me I was in the highest care level, extremely sick, stretcher, unconscious, critical care. I was shocked because I walked in there and waited. I moved about from room to room and was in no way critically sick. The representative said they will ask billing to re-classify. Billing refused to re-classify. I asked them to send me itemized statement and it was ** $4,888, Radiology $704, EKG/ECG $301. I was not even there for more than 4hours.I tried calling them and asking for the review they did, but they refused saying they cannot share. I know they have cameras and could see if I really was a level 5 as they had billed. I walked in and walked out on my own (How was I a level 5?) The billing department refused to re-classify the bill and are billing an unfair amount. I was told they will just send it to collections and ruin my credit. The representative said it as though a threat to have me set up a payment plan. No one has reached out to discuss why I am refuting the charges. They DO NOT CARE what they do to patients, they just want to collect. Providence Olympia on ***** ** is completely acting unfair and unprofessional with such despicable acts.
Business Response
Date: 11/07/2024
Dear BBB,

Thank you for this communication. A Providence Health and Services representative recently spoke with our patient by phone. During the call our representative discussed criteria that would result in a level 5 charge. Our patient thanked us for the explanation and now has a better understanding of her charges.
Our patient has a $0.00 balance for the date of service in question as she qualified for Providence financial assistance.
We apologize to our patient for any inconvenience in their resolution of this account.
Please let me know if you need anything else.
Sincerely,
*** *******
Customer Experience Manager
********************************************* and ********************

Customer Answer
Date: 11/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I thank Providence for taking the steps they did to resolve my matter. I pray they continue to do their best in serving a community that needs them the most in most humble manner. We all should serve one another in our most humble way possible.

Sincerely,

********* ****
Initial Complaint
Date:10/17/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a colonoscopy scheduled for October 17, 2024. It is my first colonoscopy in 4 years. My insurance is through Providence Health Plan (affiliated with the Providence Medford Medical Center). If a colonoscopy is deemed a "screening," the insurance covers the cost; if it is deemed "diagnostic," I am required to pay the full amount up to my deductible. The cost estimator for the Hospital incorrectly assigned the "diagnostic" code. The rules are vague and ambiguous. I need to have my procedure re-coded as "screening" so Providence Health Plan will cover it.
Business Response
Date: 10/25/2024
Dear BBB,

Thank you for this communication. A Providence Health and Services representative recently spoke with our patient. During the call our representative did let our patient know that the price estimate was for the endoscopy only, not the colonoscopy which unfortunately lead to some confusion.
Clinic staff is currently working with our patient on an agreeable date for services. Our patient also indicated they will be checking with other facilities on their pricing for these services in the interim.
We apologize for any inconvenience to our patient in their resolution of this concern.
Please let me know if you need anything else.
Sincerely,
*** *******
Customer Experience Manager
********************************************* and ********************
Initial Complaint
Date:09/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 26 2024 I suffered an injury that I expected to be a biceps/tendon tear. I went to Providence ************ Tarzana Ctr Emergency Ctr on **********************************************************************************. After waiting for around 20 to 30min a doctor saw me. She asked me what was the reason for my visit, which I said I expected to have a biceps tear. She held my hand and asked me to pull against it, which caused me pain. She said that most likely I did have a biceps tear and I would need a MRI to actually be sure. That was the extent of the care provided by the Emergency center, which lasted less than 5min. Around 5min after she left, someone from finance came and said they called my insurance and that my charge was still part of my deductible so the insurance wouldn't cover it. I asked how much was the charge for my visit, which prompted the response "Your total is $300.00, do you want to pay now or later?". I paid the total. In August, I received a later from ************** stating that now my charge was $543.00 and that I had to pay $243.00 in addition to the $300.00. I called customer service, they said they would put the charge on hold and look into it. On September 14 I received another letter from *************************************, this time stating that my charge is $970.80 with an adjustment of $178.81 leaving a pending due of $791.99. If I was told at the hospital on July 26 that my total was $300.00 and I paid the total, the Hospital should close the case.
Business Response
Date: 10/11/2024
Dear BBB,

Thank you for this communication. A Providence Health and Services Representative spoke with our patient earlier today. During the call our representative discussed our patient's charges and how services are billed. We have mailed a Providence Health and Services Finacial Assistance application to our patient for their review. Our representative also assisted with a conference call to the Emergency Department physicians billing office (Tarzana Emergency Medical Associates) to confirm patient balance and request of a coding review.
Our patient has direct contact information for our representative if they should have any additional questions.
We apologize for any inconvenience to our patient in their resolution of this concern.
Please let me know if you need anything else.
Sincerely,

Joe DePinto
Customer Experience Manager
Providence Health and Services
Initial Complaint
Date:09/11/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I received two bills from Providence. I applied for Financial Assistance and was recently qualified for 100% assistance. However, one of these bills (guarantor #********) was sent to *************** collection agency on July 31, 2024. The bill amount was $1,694.18. I spoke to *************** and they stated that the bill was still with them and that they hadnt heard an update from Providence regarding the bill or the status update approving me for 100% financial assistance which wrote off this bill in its entirety. I then called Providence ************** and the Providence Financial Assistance. At first I was told I would have to pay the bill, but then a representative told me I wouldnt have to pay it because I qualified for financial assistance (the total debt had been written off). She said that the bill is for emergency services (not a third part ******) and that financial assistance does apply. Im filing this complaint (as I did with ***************) to bring everyone on the same page and have the debt in question removed from *************** collections. I have attached screenshots that show the bill in collections, the *** of the financial assistance letter and a copy of the billing page that shows a $0 balance for both bills, but one is still in collections.
Business Response
Date: 09/13/2024
Dear BBB,
Thank you for this communication. In review of our patients account, the 100% financial assistance award has been applied to all accounts, and the patient has a zero balance. The account in question has been closed with ****** & ******. A letter will be mailed to the patient to this effect.

A Providence Health and Services representative has been in contact with our patient to explain the resolution, and he expressed satisfaction with the outcome.

We apologize for any inconvenience in the resolution of this issue.

Please let me know if you need anything else.
Sincerely,

***************************************
Customer Support Liaison
********************************************* and ********************
Customer Answer
Date: 09/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you to ************************ and BBB for helping facilitate this communication.

Sincerely,

*************************
Initial Complaint
Date:08/31/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was informed via a phone call from my daughter's primary care physician's office on Thursday, August 29th that Swedish Health Services would no longer accept my insurance, Aetna, as of September 1st. I had received no notification from Aetna and no notification from any of my family's doctors who are all associated with Swedish Healthcare. I am now left with paying fully out of pocket for out of network care as it is impossible to change providers on 2 days notice. Swedish should be held accountable for their failure to notify their customers of this change in a timely manner that would have allowed us to seek alternate care providers within our insurance network.
Business Response
Date: 09/11/2024
Dear BBB,
Thank you for this communication. Although we were unable to reach the complainant by phone, we did send an email communication earlier today informing them that ***** and Providence/Swedish recently reached an agreement, and the payor will remain in network.
Patients are encouraged to contact Aetna with specific questions by calling the number on the back of their membership card.
The clinic will also reach out and assist with rescheduling the appointment of the family member.
We apologize for any inconvenience in the resolution of this issue.
Please let me know if you need anything else.
Sincerely,

*********************
Customer Experience Manager
********************************************* and ********************
Customer Answer
Date: 09/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************

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Providence Health & Services is NOT a BBB Accredited Business.