Business Profile

Hospital

Providence Health & Services

Headquarters

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Complaints

This profile includes complaints for Providence Health & Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

91 total complaints in the last 3 years.
24 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 11, 2023, I saw a gynecologist for a routine exam. Unfortunately, this exam was incorrectly coded as a well adult exam (i.e. a primary care exam). Therefore, when I went to go see my primary care doctor on July 26, 2023 that year for my annual exam, it was denied and I am being requested to pay $363. I have now spent hours on the phone with both my insurance company and Swedish and this still hasn't been resolved, even though I flagged the issue in August. ******* has acknowledged that they have used the wrong billing code, but they still haven't resolved the issue. At the same time, they are threatening to send the bill to collections, even though they are the ones that made the billing code error. It's incredibly frustrating and not okay.
Business Response
Date: 03/08/2024
Dear Sirs,

Thank you for this communication. A Providence Health and Services representative recently spoke to our patient by phone to let them know that the coding for their date of service 5/11/2023 was corrected and rebilled. The claim paid in January 2024.
For the date of service 7/26/2023. We have placed the account on a billing hold, and have reached out ***** and requested they reprocess the claim under our patient's Well Adult exam benefits. Per Aetna, the processing can take up to 30 days.
Our representative will follow up with our patient in 30 days to give Aetna time to reprocess.
We apologize to our patient for any inconvenience in their resolution of this concern.
Please let me know if you need anything else.
Sincerely,

*********************
Customer Experience Manager
********************************************* and ********************
Initial Complaint
Date:02/16/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a horrible experience at Providence ********************************************************. I was tortured for over eight hours, not allowed to have any water after Id asked several people over and over again and told them how dehydrated I was. I had no water for over 8 hours. Then I was turned away at 12:30am without receiving the proper care. I was in so much pain and in need of hospital care but I was refused by my own IPA Providence. I was high on drugs, still in pain, all alone and was told to go home. I zig zagged my way out to the front of the hospital, sat on the curb where I had to pull myself together and get a ride home. Its quite a long detailed story and Ive written a 5 page letter which describes everything I went through. I filed a complaint with customer relations and I received no help at all. Im going to file a complaint with every possible entitystarting with ***************** and going from there. NO ONE SHOULD BE TREATED LIKE THIS! I receive ongoing care because I have several serious, chronic illnesses. I see and have seen Doctors, had 21 surgeries and received/receive care with ******** Memorial Medical Center, **** USC and **** (several departments and facilities). Everyone at these facilities including assistants have been wonderful!!! Never in my life except the few times I had to go to Providence ***************************** either for myself or fatherhave I had such a devastating and unacceptable experience. Every single time!!! There is definitely something very wrong and Im not the only one who thinks so. They have an F rating with BBB and so many other bad reviews and complaints on ************* It has to stop!!!!
Business Response
Date: 02/27/2024
Dear Sirs,

Thank you for this communication. Our patient's concern was forward to the Providence ************** of **** ****************************** Our clinicians attempted multiple times to connect with our patient by phone but were unable to speak with them. However, A clinical review was performed, and our patient was notified by mail of the results of that review. (correspondence dated 2/16/2024). The services our patient received were appropriate and the charges for the services provided were in good faith.
Our patient was provided with contact information to the Ministry ***************************** if they should have any questions.
Please let me know if you need anything else.

Sincerely
*********************
Providence Health and Services

Customer Answer
Date: 02/27/2024

Complaint: 21304752

I am rejecting this response because:
All lies! ****s all Ive gotten from Providence. Ive sent a 5 page letter with all the correct and true info. with regards to what happened to me and my complete experience. I received the letter from ***************************** which was also full of misinformation and lies. I asked ********* to answer questions based on the info. she sent me several times and she never responded once. She said I had contact with a Dr. I never even heard of before and hes not listed in my medical report. They say I denied a Lidocaine patchthat was a lie. They say I was given discharge papers and home care instructions and everything was gone over with me by them and or Dr. **** was a lie. Im not new to hospitals. I know what the protocol is and protocol was not followed in so many ways. I also know what the ***** rules and regulations are and these were also not followed. Just one of the many liesI was escorted out of the hospital by the nurse who was (not caring for me and only torturing me!). **** is another BIG lie! I zig zagged my way out after being plied with narcotics that didnt help my pain, by myself and sat on the curb and called an Uber to pick me up. The nurse abandoned me in the Hospital and never came back. ****s also another one of the biggest lies. Since then Ive been told people have been trying to contact mebut I have no evidence of that. No phone calls, no voicemails, nothing. *** asked for evidence and I have gotten no response. If ****************** really cares about me, wants to hear the truth and wants to help ****** either call me himself or put someone in place at the corporate level to do so. Ive given up at this point and Im going to file complaints with the ************************ *****, CDPH, Humana, Optum, CDPH, get on every ************ Platform to let everyone know about my experience. There are already hundreds if not thousands of similar complaints online. Its no big secret theyre a horrible institution that doesnt care about and treats patients horrifically, negligently and with disrespect. Ill also send a very detailed letter to **********************************. Hospitals, Doctors and Medical Staff should not be allowed to treat patients they way Providence and its associates does. They have to stop. Providence treated me negligently including not allowing me any fluids or water for 7 hours and released me when I was still in serious pain and had to call a day later to come back due to all the pain I was in. They did absolutely NOTHING TO HELP ME! They only made everything worse after I waited a full day in pain just to be seen. They have to answer for what theyve done and this isnt even the 1st bad experience Ive had with them. Its my THIRD! If I sound angry!!! No one has any idea. I have so many serious chronic health issues, I care for my mother who has Dementia and now this. Its too much and people will have to answer for everything that was and wasnt done to me.
Sincerely,

****************
Initial Complaint
Date:02/07/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I visited **************** for what I anticipated to be a standard urgent care visit, but unfortunately, my experience fell far short of expectations. Firstly, despite being coded as a *****, indicative of a ***** minute patient care session, my actual time spent in the treatment room amounted to a mere 15 minutes. This discrepancy in time allocation is concerning enough, but the real kicker came when I discovered that the doctor failed to send my prescription to the pharmacy, necessitating additional medical attention elsewhere within a week.In an attempt to rectify this situation, I promptly contacted the clinic to request a review of the *** code *****. However, after enduring a month-long review process, I was dismayed to receive my bill today only to find that the code had been arbitrarily changed to *****, indicating a ***** minute visit. This alteration not only seems unjustifiable but also serves to significantly inflate the billed amount, especially when compared to a similar, more complex visit I had at **************** clinic in November 2022, which was billed at a far more reasonable rate.It's abundantly clear that they're not only overcharging but essentially robbing me blind. I am utterly perplexed as to how my initial coding was arbitrarily changed to a higher level without any transparent justification. It is wholly unjustifiable to demand over $466.07 post-insurance for what was originally a straightforward urgent care visit. I demand clarity regarding the process that led to this inexplicable coding decision and the subsequent exorbitant billing amount. My experience at **************** has left me thoroughly dissatisfied and feeling as though I've been robbed blind. Their billing practices are not only questionable but border on outright theft.
Business Response
Date: 02/23/2024
Dear Sirs,

Thank you for this communication. We have forward our patient's concern to the clinic in question. The concern is currently under review by the clinic and we will update your office once we hear back from them. Thank you for your patience as we work to resolve this concern.

Sincerely,

*********************
Customer Experience Manager
********************************************* and ********************.
Customer Answer
Date: 02/23/2024

Complaint: 21257963

I am rejecting this response because still no resolution provided from the business about my billing issue after 2 weeeeeks.

Sincerely,

**********
Business Response
Date: 03/18/2024
Dear Sirs,

I am following up on this concern. A providence Health and Services/Swedish ************* representative spoke with the patient and their spouse earlier today. Our representative discussed that a 2nd level coding review was completed, and charges were corrected from new patient to established patient. Explained criteria for a Level four visit and why the visit in question qualified for the coding documented.
Our representative offered a courtesy adjustment after insurance processing which our patient was pleased to accept.
We believe this concern is now resolved. We apologize for any inconvenience to our patient in their resolution of this matter.
Please let me know if you need anything else.

Sincerely,
*********************
Customer Experience Manager
********************************************* and ********************.
Customer Answer
Date: 03/18/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**********
Initial Complaint
Date:02/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went in to St. **** in *********, ** for a redo on a syphilis test that came up as a false positive at a plasma donation center. I also had an abscess that was clearly, (obviously) infected that I wanted to get antibiotics for. I am homeless but not extreme homeless, I stay in my girlfriends car and take showers at her house when her mom's gone but her mom doesn't allow me to stay there. Anyway, they proceeded with the syphilis test and then looked at my infection which was draining from a fistula. I had achiness, fever, chills, cold sweats, etc. All signs of infection. They literally looked at it for one second and dismissed me. It was a male doctor and a male nurse. The doctor left the room and I told the nurse that I needed antibiotics. He looked at me puzzled and then said I'll be right back. He went to speak to the doctor and returned back right away. He told me that the doctor said and I quote, "Here's some constipation medication, to get better you need to just stop doing what you're doing." And that was that. I don't know what he was insinuating, maybe that I do drugs or am homosexual, either way it was a very derogatory comment to say to someone with an infection at the hospital. They're supposed to be there to treat the medical conditions that people go there for not make false assumptions just because I am homeless. It's been almost two months I've been dealing with the pain of this infection and I finally had to do something else about it, it was getting so much worse. I went to *********** and they immediately prescribed antibiotics for me stating that it was a bad infection which could easily cause sepsis or other complications. When my girlfriend picked up my prescription, the pharmacist told her at consultation that the TWO antibiotics prescribed were for a SEVERE infection. I have to do a follow up visit but if I don't feel better in a couple days, I should come back because I might need further testing to see if it's in my bloodstream.Please help
Business Response
Date: 02/16/2024
Dear Sirs,
Thank you for this communication. Given the clinical nature of this concern, we have forward this patient issue to the Providence Health and Services ****************** team to review. Once their review is complete, they will communicate directly with our patient with their findings. Thank you for your patience while this concern is under review.
Please let me know if you need anything else.

Sincerely,
*********************
Customer Experience Manager
********************************************* and ********************
Initial Complaint
Date:01/31/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 17th, 2023, by false accusations I was forced into an ambulance (Providence), by local authorities. upon arrival to the hospital, i was forced to render my health insurance information. i informed the hospital that i refused care. (all allegations for my being brought there were false and made up by We Level Up Treatment Center). i refused care and refused any treatment. I'm receiving a bill from the hospital that I refused any care from. they are billing me for $400. please help
Business Response
Date: 02/23/2024
Dear Sirs,
Thank you for this communication. We have made several attempts to reach our patient by phone but have not heard back. We invite our patient to call back using the phone number provided in our voicemail.
Our emergency department is required by law to provide a medical evaluation, regardless of the situation which brought the patient to the emergency room. A provider did perform a medical evaluation during our patient's visit.
We have placed a Providence Health and Services Finacial Assistance application in the mail to our patient and encourage them to complete the application and return to us at their earliest convenience. There is contact information on the application if our patient should have any questions about our Finacial Aid program.
Please let me know if you need anything else.
Sincerely,

*********************
Customer Experience Manager
********************************************* and ********************
Initial Complaint
Date:01/21/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1/20/2024 @ 9:58am I was admitted to the hospital to for a concussion I received at my work the night prior. ******************************* was the only name on my exit paperwork but had a few different woman come in and out of my room all at different times so I am not positive ******** is the nurse Im making this complaint about. The woman Im speaking about mentioned she was in the military, approximately 54 with brown hair, petite build, and an extreme stench of alcohol. She walked in the room about 15ft from me and I immediately smelled a heavy alcohol stench. I was told I definitely have a concussion and she said shes going to order some pain *************** nausea medication. I told her Im not here for pain medicine, Im already prescribed hydrocodone for head / neck pain and it works just fine. She insisted on ordering tramadol to get the pain controlled immediately and anti nausea medicine. She shot the tramadol in my right arm and the anti nausea medication I took orally. She told me shes going to send tramadol and the anti nausea medication to the pharmacy to be picked up when I leave. She told me DO NOT mix the tramadol with your hydrocodone because the effects can cancel each other out. I said no problem and was out of the hospital pretty quickly. Got home and I called ******* to see if my 2 prescriptions were ready. They didnt get a prescription for tramadol only the anti nausea. I called the hospital to see if there was a hold up on the tramadol. They said there wasnt a prescription for tramadol and they would never prescribe an opioid for a headache because it would only make my headache worse, I said then why was I given a shot of tramadol while I was just there? They denied ever giving me a shot of anything and basically said I was delusional. I THEN said The stench of alcohol on the nurse may have something to do with this I was hung up on! I called back about 5 min later & asked to speak to a supervisor only to be hung up on again. Gets worse
Business Response
Date: 01/30/2024
Dear Sirs,

Thank you for this communication. We have forward this patient feedback to our Providence Health and Services ****************** Team. They will review per our patient grievance process and the Quality Team will follow up with our patient with results of their clinical review.
Please let me know if you need anything else.
Sincerely,

*********************
Customer Experience Manager
********************************************* and ********************

Customer Answer
Date: 02/06/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
Date:01/10/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went in to their ENT office for service on September 1 where I was seen for a MAXIMUM of 5 min where almost no service or checkup was truly given, I was only told that I would need to get a hearing test done and they would schedule my appointment. Nowhere in my conversation was I told that I would 1) Have to go offsite for the hearing test and 2) Schedule my own appointment for that. I would also assume that an ENT office would have the necessary equipment for such a test but I digress. I waited patiently for my follow up appointment date in which I was called the day before confirming the appointment and asking if I had my hearing test done. To which I explained that I was never told I had to go elsewhere for this test and in a rather rude manner, we ended the call with them assuring they would contact the testing facility on my behalf and we would reschedule the appointment. The next morning , I again received a call asking if I got my hearing test done, in which I got into another argument with the office stating that I thought we had resolved the issue the day before and they said they were going to contact the testing facility on my behalf. Wherein I was NOW told that, thats not a service that they provide but theyd make an exception this time since I was misinformed the day before. Then maybe about an hour later I finally received a call from the testing facility that said they would not be able to make an appointment for me until two months later. At this point I was ****** frustrated with not only the lack of service from Providence ***** but the lack of information AND misinformation I received. I contacted their medical office again and spoke to the assistant of the doctor where I laid out these frustrations on top of consistently being talked to in a very rude manner by their office staff. The call ended with her apologizing for the service I was provided and that she would tell her supervisor to void the charge. Now were in the new year, about 4 months later and ** still getting past due statements on my charges there after contacting their billing department several times on the matter. The billing department who also gave me the run around and misinformation saying that I should contact my insurance to dispute the charge and that it would resolve the matter. Though once my insurance finally disputed the charge, ***** said they could not void the charge on their end and now Im in the thick of an appeal process that I havent even been assured will work. ***** has continuously given me misinformation and assured me that this matter would be resolved several different times when it hasnt been.
Business Response
Date: 01/29/2024
Dear Sirs,

Thank you for this notification. A Providence representative spoke to our patient by phone today, 1/29/2024. We advised our patient their concern had been reviewed and as a resolution, the ***** balance in question had been adjusted and to please disregard the recent ***** statement received for $172.03.
We apologize for any inconvenience to our patient in their resolution of this concern.
Please let me know if you need anything else.
Sincerely,
*********************
Providence Health and Services

Customer Answer
Date: 01/29/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:12/13/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is an unethical, double-billing, unprofessional business action by this health-care provider. So therefore, it is possible that it is illegal if not corrected. Providence ****** care, for which my copay was $0, placed me with an out-of-network provider in August 2023, without notifying me, warning me, giving me a choice, and probably without bothering to be competent enough to look my account and to place me with an in-network provider. / Because of Providence's uncalled-for action, Providence billed me for the out-of-network copay of $35.14. I paid that in full. [September 8 2023: PA827345676663] / I then filed a complaint and a grievance with my insurance (Regence). Regence approved the grievance with claim number E62599466001. ******* paid the full amount. This full amount included my copay, so Providence has been paid the copay by both (1) me and (2) Regence. Therefore Providence owes me the $35.14. Providence is double-billing until it pays me back. / Yet Providence has continued to bill me for yet more money for the labs, even though it owes me more money than the total bills for the labs. Providence is billing me $20 for a lab copay for the same day. (August 11, 2023.) Yet Providence has double-billed me and my insurance for $35.14. Therefore, Providence still owes me $15.14 -- even after subtracting the lab copay, for which Providence is still attempting to double-bill me. / The return address to send Providence double-billed money is PO Box 31001-3422 in ********, **, *****, but the Providence directly double-billing both me and my insurance is in ********, Oregon. / The unstaffed "billing department" treats customers like cattle by keeping them on hold. Therefore calling the billing department and being abused over the phone is unacceptable. / This is poor business practice, and double-billing is probably illegal. Go back to single-billing. Drop the bills and refund me.
Business Response
Date: 12/15/2023
Dear Sirs,

Thank you for this communication. A Providence Health and Services Representative left a voicemail for our patient 12/13 with contact information so that our patient can discuss the issues in her concern with our representative. We encourage our patient to return our call at the number provided at her earliest convenience.
In the interim, Providence has transferred $20.00 of our patient's account credit to cover the Lab copay and have processed a refund in the amount of $15.14 back to our patient's credit card.
We apologize for any inconvenience to our patient in their resolution of this concern.
Sincerely,
*********************
Customer Experience Manager
********************************************* and ********************
Customer Answer
Date: 12/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Do the work to operate within the law, within ethics, and within minimal expectations of competence.
(Competence at both placing patient within in-network providers and at accounting/billing.)

Sincerely,

***********************
Initial Complaint
Date:12/13/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I visited ************************ twice while on vacation in ******** (on 8/9/2023 and 8/25/2023). This facility is listed as in-network as an urgent care facility with my insurance carrier which is why I chose to go here. It was confirmed when I got there that this facility was in network as well.This facility billed my visits as an office visit to my insurance company instead of an urgent care visit and therefore I am unable to use my insurance to cover the over $814 (+173 for labs) cost I was billed. I was contacted by their billing department saying they would resubmit my claims (transcript of voicemail below) as an urgent care visit and that it would be covered by insurance. However I continued to receive bills for these visits. When I followed up with the billing department on 10/20, they had not rebilled the appointments as urgent care visits and refused to resubmit my claims with the correct code (urgent care visit not office visit). My insurance company, ****************** Blue Shield of Utah, confirmed this facility is in network, that they had not received claims with the corrected code and that convenientMD urgent care should submit the claim as an urgent care visit. Convenient MD told my insurance company they will not be resubmitting the claim with an urgent care code when the insurance company reached out to them directly.Additionally, I keep receiving notices that my bill will be going to collections soon because it has taken so long to resolve this which would impact my credit score. I would like your help in getting my claims/visits billed as an urgent care visit given that is what this facility is advertised as and confirmed by my insurance company that this is an in network urgent care facility. I appreciate your help in advance. *** attached claims for this visit as well as the transcript of the voicemail that was left for me on 8/29 by the ConvenientMD billing department.
Business Response
Date: 12/14/2023
Dear Sirs,

Thank you for this communication. We have reviewed our Providence Health and Services patient account database and we do not show an account listed with us for the complainant.
ConvenientMD *********** in not a part of, nor affiliated with Providence Health and Services and we ask that you forward this concern to ConvenientMD *********** for follow up with their patient.

Please let us know if you have any questions.
Initial Complaint
Date:11/08/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*********************** 11/17/1973 ssn 535 96 **** was at at there hospital on ******************* in ******** oregon about 7 weeks ago for a tooth infection 2 days later she left against medical advice within 2 days she went to ******* hospital by ambulance within a day she died I am authorized on the account They gave her penicillin for the infection, she is allergic to it They knew her medication list so they should have known that but didn't look at her chart so that's why she died
Business Response
Date: 11/10/2023
Dear Sirs,

Thank you for this notification. We have forwarded this information to the Providence Health and Services ****************************** A clinical review will be conducted, and the findings will be communicated.to patient representative who submitted this concern.
Please let me know if you need anything else.
Sincerely,

*********************
Customer Experience Manager
********************************************* and ********************
Customer Answer
Date: 11/10/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I just want communication about what had happened and why
those days

Sincerely,

*********************

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Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

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