Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Original order date: Nov 27 shipment paid for dec 15, not yet shipped -air service was supposed to be within 14 days, customer service gives template replies (excuses why delayed etc)I want them to 1) ship items to me asap (its been 3 mos)2) reimburse me IN FULL for the fees i paid 3) if they are not able to ship items to me within this month, refund me the cost of the items + shipping costs/fees and they can have the items!Thank you.

  Business Response

  Date: 03/26/2023

  Hi BBB team and Keoni,

  In email ticket # 599565, we sent an email last Tuesday to update our customer:

  Hi *****,
   
  We apologize for the delay in providing an update on your concern.
   
  We're very sorry for the lack of movement and delay in the delivery of 94XZ-U5C2-KLVP. We've flagged this with the team again as an urgent shipment, but it's still affected by our severe backlog in Portland. Rest assured that the items are not lost or missing.
   
  Our CS Manager is also intervening to get this matter resolved ASAP. We are closely coordinating with the team and we won't stop asking for updates until your package has been endorsed to our forwarding partner.
   
  We also processed another 50% shipping fee refund of $14.10 and here's the refund reference: GZ9Z88BF9W4MMM52. The refunded amount will appear on your next credit card billing statement.
   
  We'll make sure to keep an eye out for your package. Thank you.
  
  
  And on March 25, we sent another email --
  
  We regularly follow up with our US Warehouse team and monitor your shipment daily. We genuinely apologize for the inconvenience and rest assured that this has been prioritized.
   
  We will keep you posted.
  
  Thank you for your patience and understanding in this matter.

   

  Best regards,

  ShippingCart team
  
  

  Customer Answer

  Date: 03/27/2023

   
  Complaint: 19617170
  
  I am rejecting this response because:

   

  shipping cart has been sending me the same response for the last 3 months and yet the shipment has not moved.

  shipping cart should send me a full refund of my items that is stuck in their warehouse for  more than 3 months,  $61 plus the shipping fee of $14.10 

  
  
  Sincerely,
  
  ***************

  Business Response

  Date: 04/03/2023

  Hi BBB team and Keoni,

  We requested for the bank account information in email ticket number ****** as we will be refunding the value of the item amounting to $61. We will also cancel the order on our end.

  We are waiting for the response. Thank you.

   

  Best regards,

  ShippingCart team

   

• Initial Complaint

  Date:03/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I am forced to write this complaint because I have exhausted all means necessary to get a concrete response and actual results from ShippingCart for more than a month now but to no avail. They have continually been dishonest and abusive to their consumers. They have breached their responsibilities and duties to their consumers. Had they been honest of the gravity of their mess at the ****** warehouse, customers would not have shipped with them. I have 1 package sent to ShippingCarts ****** warehouse which was received on February 8, 2023 at their ****** warehouse. First, ShippingCart was very delayed in uploading it on my cart. The promise was "up to 3 days" but they uploaded my package after 7 days only. Second, when they did upload it, I immediately paid for AIR shipment for fast delivery. The *** given was March 7, 2023 however until now (March 16), my package has NOT BEEN SHIPPED and is still at their US warehouse. My package's ShippingCart Tracking No. is SVWZ-CD4M-27R0. It has been stuck at the ****** warehouse for more than one month already. PLEASE HELP.I have repeatedly emailed ShippingCart every day but they keep closing my ticket numbers as solved when in fact my issue remain unsolved and my package remain unshipped. *** also sent direct messages daily on their Instagram account but I scarcely get a reply and when I do get a reply, they are usually the same roundabout replies - generic and empty promises. Please order ShippingCart to ship my package immediately, by ***** or any other speedy courier if necessary, as they have already failed to ship it for one month already.

  Business Response

  Date: 03/20/2023

  Hi ******,

  We understand how you feel in this matter. We checked the status of your shipments and here are the updates:

  82LR-569H-VBD0 - the package is now in transit to your address. You may track the status of the shipment here: ***********************************************************
  MKY6-PNB7-8SA0 - the package is now in transit to your address. You may track the status of the shipment here: ***********************************************************
  
  And we're very sorry for the lack of movement and delay in the delivery of SVWZ-CD4M-27R0. We've flagged this with the team as an urgent shipment, but it's still affected by our severe backlog in ********. Rest assured that it is not lost or missing. 
  
  We'll make sure to keep an eye out for your package. We apologize for the problems this has caused you.

   

  Best regards,

  ShippingCart team
  

   

  Customer Answer

  Date: 03/20/2023

   
  Complaint: 19602955
  
  I am rejecting this response because: I demand a definite date when SVWZ-CD4M-27R0 will depart the **. Vague timeline and general answers ARE NOT ACCEPTABLE to me. I have waited long enough.

  
  
  Sincerely,
  
  ****** Cokaliong

  Business Response

  Date: 03/27/2023

  Hi again, ******.

  SVWZ-CD4M-27R0 - We are following up with our US warehouse team with regard to the picking and packing of your item. 

  Our CS Manager also intervenes to get this matter resolved ASAP. We are closely coordinating with our team and won't stop asking for updates until your package has been endorsed to our forwarding partner. We hope that we can get feedback on the status of your shipment soon. Thank you.
  

   

  Best regards,

  ShippingCart team

   

  Customer Answer

  Date: 04/04/2023

   
  Complaint: 19602955
  
  I am rejecting this response because: ShippingCart has been giving the same general response working our best for more than 2 months now. I am DONE WAITING. They know which pallet my package is on. Pack that pallet and ship it NOW! My package deserves to be shipped first since my package arrived earlier. ShippingCart has been shipping first the packages that arrived later! Many can testify. How is that fair?! They always put income ahead. Solve ALL THE BACKLOGS FIRST BEFORE ACCEPTING AND SHIPPING LATER & NEW PACKAGES. 
  

  Someone with authority from the US Government should stop them with their lies. This is getting out of hand. They must be ordered to ship the backlogs before accoeting new packages! How else can they solve. This issue has been ongoing since November. Half a year has passed and still they cannot solve! They need to be intervened by the US Government. 
  
  Sincerely,
  
  ****** Cokaliong

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a bed from Wayfair and had it delivered to Shipping Cart to be delivered to ***************, the recieved the bed December 7th 2022, I paid $28.22 for their shipping fee as it was a ***** time user promo, and said they would deliver the bed on March 1st 2023, yet so far my bed has not even left their warehouse, I have emailed them 4 times in regards to when my bed will ship and they keep giving excuses about backlogs of items to be shipped, and I was told that my bed was put on a priority list. The bed is a medically needed adjustable bed that I need due to a serious back injury which has required 2 surgeries, as of today it is still sitting in their warehouse and has not been moved, and has not been shipped being 8 days after the date they said they would deliver it.

  Business Response

  Date: 03/20/2023

  Hi ******,

  We're very sorry for the lack of movement and delay in the delivery of ZXFM-UN5L-RH2Q. We've flagged this with the team as an urgent shipment, but it's still affected by our severe backlog in ********. Rest assured that it is not lost or missing. 

  Its taking longer for us to pick and pack as we keep items in pallets first before storing them in bins. This procedural difference was due to the volume of incoming packages vs. our operating capacity. What has changed now is that we have successfully doubled the headcount that we previously had. We are finally meeting our target of 30 full-time employees with a stable attrition rate, which we need to stabilize our operations.
  
  We also issued a full shipping fee refund amounting to $28.22 for the transaction as compensation due to delay and inconvenience and the refund reference is WGTH5SW8G3Z9FF32. The refunded amount will appear on your next credit card billing statement.
  
  We'll make sure to keep an eye out for your package. We apologize for the problems this has caused you.
  

   

  Best regards,

  ShippingCart team

   

  Customer Answer

  Date: 03/21/2023

   
  Complaint: 19595527
  
  I am rejecting this response because: this is the same lies and excuses that tgry have sent to me in email correspondence atleast 8 times, it always says the same thing - they are making my package a priority, and their warehouse is behind, the same excuse over and over again. The fact is that they said my package would be here on or about March 1st 2023, it is now March 21st and my package has not even shipped yet, the only acceptable solution for me is to have my package sent to me for free via air freight, so I can get my medically needed bed. I believe that is fair and just due to the Extra pain that they have caused me due to not having my medically needed adjustable bed that they have been holding for over 3 months now.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/29/2023

  Hi ******,

  We understand you how you feel in this matter.

  We are following up with our US warehouse team with regard to the picking and packing of your item in ZXFM-UN5L-RH2Q. Our CS Manager also intervenes to get this matter resolved ASAP. We are closely coordinating with our team and won't stop asking for updates until your package has been endorsed to our forwarding partner.

   

  Best regards,

  ShippingCart team

   

  Customer Answer

  Date: 04/06/2023

   
  Complaint: 19595527
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 04/16/2023

  Shipping Cart will not even respond to my emails, my package has still not moved from their ****** facility and it has now been over 4 andva half months since they recieved my package, I looked on their ******** page and I have seen numerous similar complaints, some going on for over 6 MONTHS! Their terrible business practices are not acceptable, they will not respond to me, they lied about how long shipping would take, my package has still not moved after 4 and a half months even after I explained to them that this is a medically needed item. As I told them, the only acceptable solution is I want my package shipped IMMEDIATELY 

  Business Response

  Date: 04/19/2023

  Hi ******,

  We completely understand where you are coming from.

  We haven't received any feedback yet from our team but we keep on following up with them regarding the status of your package. We'll make sure to keep an eye out for it and again, we're sorry for the problems this has caused you.
  
  

  Best regards,

  ShippingCart team

   

  Customer Answer

  Date: 04/20/2023

   
  Complaint: 19595527
  
  I am rejecting this response because: IT HAS BEEN NEARLY 5 MONTHS that your business has been holding my package, as I have stated NUMEROUS times - THIS IS A MEDICALLY NEEDED ITEM, the only solution to this problem is your business needs to keep your promise and send my item out IMMEDIATELY by any means necessary, my patience is exhausted, my next step is legal action - YOU WILL GET MY PACKAGE TO ME!
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/24/2023

  Hi BBB team and ******,

  We completely understand where you are coming from and today, we sent an email (with an email ticket # 624736) to the registered email address ********************** to inform the customer that we'll be processing a refund for the item. Here's a copy of our email:

  Hi ******,
   
  You've reported that you haven't received your package with the tracking number ZXFM-UN5L-RH2Q and we failed to take immediate action. Be assured that we'll be doing so now as we'd like to completely resolve your concern. We will be processing a refund for the item so we can set things right. May we have a copy of the invoice order of the item please for our reference?
  
  Kindly provide your PayPal account details so we can process the refund right away.
  
  PayPal account name:
  PayPal registered email:
  
  Thank you for your patience and we look forward to hearing from you.
  

  We will be waiting for your reply in email ticket # 624736.

   

  Best regards,

  ShippingCart team

  Customer Answer

  Date: 04/28/2023

   
  Better Business Bureau: I sent a return email to Shipping Cart, to me it was unclear if they intend to refund me the cost of the item that they did not deliver or just the Shipping Cart fees,  I would rather have the item that I entrusted them to deliver but if they are willing to refund me what I paid for the bed then I will accept that just to be done with Shipping Cart all together
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/12/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ShippingCart is a forwarding company. Customers from overseas can place orders with e-commerce platforms, Amazon for example, which either dont serve our region, have limited capabilities, or have expensive rates for international delivery options. Where ShippingCart steps in is they operate a warehouse in a local address, accepting and consolidating packages and charging their own handling, storage, and shipping fees accordingly. They used to have a ********** address before moving to ****** in Q4 2022 (supposedly to benefit customers as there were no longer state taxes passed on to us), however, this is when their operational failures began. Timeline:Nov. 23, 2022 - My goods inbounded Dec. 9, 2022 - Delayed cataloging and uploading to Cart for Checkout or proceeding to Ship out status Dec. 12, 2022 - Confirmed Transaction for Shipment, for nearly 3 months my items were mysteriously processing without progress never having left the ****** warehouse Mar. 9, 2023 - Status update is endorsed to courier but has not left ****** warehouse I have already gotten relief in the form of a Paypal refund for the cost of the shipping I paid. However, that barely recovers the worth of the items which by now I consider perished. ShippingCart has defrauded me $49.33 in goods not to mention the uncertainty and distress speaking to a bad faith actor and getting canned responses from their customer service evasive answers, no commitment to delivery and closing support tickets unilaterally without proof of resolution. Previously they maintained a countdown style update page where, as they worked to restore normal operations, from a 19k backlog, they would clear outstanding parcels daily, with the goal of whittling it down nearer and nearer to zero, eventually closing this. They have since issued a new blanket statement with an unacceptable 47 day SLA (notwithstanding the existing duration of many months the items have been overdue in their custody).

  Business Response

  Date: 03/20/2023

  Hi **** ******,

  We understand how you feel in this matter.

  We're very sorry for the lack of movement and delay in the delivery of 48TJ-DWVU-XPR5. Upon checking our records, the package is undergoing Customs processing in the *** Once cleared, it will be forwarded to the delivery hub to cater the delivery to your address.

  Once again, our heartfelt apologies for the inconvenience this has caused as we know it took us a while to resolve your concern. Moving forward, we are committed to bringing back the level of service that you've always expected from us.

   

  Best regards,

  ShippingCart team

   

  Customer Answer

  Date: 03/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************************

• Initial Complaint

  Date:03/08/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is regarding my ShippingCart.com transaction numbers ******** and 78125484.I entered into a transaction with ShippingCart.com under the premise that deliveries from the ** to *************** via air cargo will only take up to 7 days. But it has been more than 60 days and none of my packages have left the Company's warehouse in ******.I find it deceptive that the Company still accepts shipments to their ****** warehouse while FULLY KNOWING that they won't be able to fulfil their obligations on time. At this point, the business is nothing but a sleazy cash grab.I implore your Office to investigate the said matter in order to prevent other consumers from falling victim to such fraudulent business practice. I'd like to reiterate that I need the items I ordered to be shipped to *************** before end of March. I am not looking for any refund, but I am requesting for ShippingCart.com to fulfill their part and expedite the shipment.The orders have been paid for already.Total item value for both transactions: USD ***** While the total shipping cost is USD *****.

  Business Response

  Date: 03/10/2023

  Hi BBB team and Mila,
  
  We're very sorry for the lack of movement and delay in the delivery of ShippingCart tracking numbers R3AL-2JDK-19YT and 2EDB-S74K-6Z0Y.
  
  We've flagged these 2 tracking numbers with our ** Warehouse team as an urgent shipment, but they are still affected by our severe backlog in ********. Rest assured that they are not lost or missing. 
  
  We'll make sure to keep an eye out for your packages. We apologize for the problems this has caused you.
  

   

  Best regards,

  ShippingCart team

   

  Customer Answer

  Date: 03/15/2023

   
  Complaint: 19560223
  
  I am rejecting this response because only 1 order had movement.

  the other order I raised is still stuck in their warehouse.

   

  order Id: **************

  
  Sincerely,
  
  **************

  Business Response

  Date: 03/26/2023

  Hi again, Mila.

  We genuinely apologize for the delay and inconvenience. We are following up with our US warehouse team with regard to the picking and packing of your items in 2EDB-S74K-6Z0Y.

  Our CS Manager also intervenes to get this matter resolved ASAP. We are closely coordinating with our team and won't stop asking for updates until your package has been endorsed to our forwarding partner.

  Also, we issued a 50% shipping fee refund amounting to $31.53 for the transaction as compensation due to delay and inconvenience. The refund reference is 6FA47446E0552764J and the refunded amount should appear on your PayPal account now.

  Thank you for your patience and understanding.

   

  Best regards,

  ShippingCart team

  
  
  

• Initial Complaint

  Date:03/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a complaint regarding QuadX Pte. **** (which powers ShippingCart). Details are below:Date of transaction: Jan 27, 2023 Transaction ID: ******** Tracking: S60Z-2KY9-UGDL Promised delivery date: 02/16/2023 My package has been stuck in their ****** warehouse for so long. I have been reaching out several times already to shipping cart customer service to expedite my package since it is already delayed by I just keep getting auto responses. I do not think their team is doing anything to expedite my package. Up until now, Mar 7, 2023, my parcel is still stuck in their ****** warehouse. The package contents is for my newborn. It is a machine for his formula milk. That is why I am emailing and complaining to BBB already because the item is important and for medical. They said that delivery date to me here in *************** will be on Feb 16 but it is Mar 8 and they are not answering my emails. I paid USD ***** for this and I would like BBB to help me reach out to ShippingCart expedite the delivery.

  Business Response

  Date: 03/10/2023

  Hi BBB team and ********,
  
  We sincerely apologize for the delay in shipping the package with the ShippingCart tracking number S60Z-2KY9-UGDL.
  
  We've flagged this tracking number with our ** Warehouse team as an urgent shipment, but it is still affected by our severe backlog in ********. Rest assured that it is not lost or missing. 
  
  We'll make sure to keep an eye out for your package. We apologize for the problems this has caused you.
  
  

  Best regards,
  
  ShippingCart team
  
  

  Customer Answer

  Date: 03/10/2023

   
  Complaint: 19554817
  
  I am rejecting this response because this is clearly missed SLA and beyond the promised date that your company as obliged. This package was for my newborn child for his formula milk and now I had to spend more to find alternatives because your company held my package in your warehouse for months now when you said that it will be delivered by Feb. I need an immediate ship out for my package. This is unacceptable. Your response is the same as what the customer service told me since last month.
  
  *************************************************

• Initial Complaint

  Date:03/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 21, I paid $117.34 to Shipping Cart to forward my packages in ****** to ***********. The transaction number ******* was tagged with a delivery date of February 10, 2023. To date, it is already March 8 and Shipping Cart has continued to ignore my requests for my items to be shipped. It is still tagged as PREPARING FOR SHIPMENT. My wedding is tomorrow. A lot of those packages are meant to be used for my wedding. It's really beyond frustration that Shipping Cart refuses to provide any shipping dates when we can receive our packages. Shipping Cart continues to use their excuse that they are "overwhelmed" in their warehouse yet seems to continue accepting more new packages despite never being able to ship my items which were from January this year. I hope they will have conscience to provide a full refund and have my items be on express shipping.

  Business Response

  Date: 03/10/2023

  Hi BBB team and *****,

  We sincerely apologize for the delay in shipping the package with the tracking number TCHW-7FL5-YXGV.
   
  We have relayed the order details to our US Warehouse Ops head to speed up the shipment of the items. We will send you an update once we have new details. 
   
  We also issued a 50% shipping fee refund amounting to $58.67 for the transaction as compensation due to delay and inconvenience and the refund reference is QP2WGJFHKBSRC2C2. The refunded amount will appear on your next credit card billing statement.
   
  Thank you for your patience and understanding.

   

  Best regards,
  
  ShippingCart team
  
  

  Customer Answer

  Date: 03/16/2023

   
  Complaint: 19554779
  
  I am rejecting this response because: after waiting so long, ShippingCart still refused to make a movement on my packages as evidenced by my latest screenshot. Nothing has changed since I raised my complaint to BBB. My packages are still in "preparing for shipment status" since I paid for them last January 21. I want them to do real action and have all my packages shipped within 5 days. A full refund is needed for this extreme delay and distress. And most importantly, the packages have to be here. They are supposed to arrive Feb 10th.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/26/2023

  Hi *****,

  We genuinely apologize for the inconvenience.

  TCHW-7FL5-YXGV - We can confirm that your package has been packed and is for endorsement to our forwarding partner. You may track the shipment here -- ***********************************************************

  We also received your request to change the shipping address and this has been forwarded/requested to our Operations team. We will update you on email ticket 610351 on the status of the request.

  Once again, our heartfelt apologies for the delay and inconvenience this has caused. Moving forward, we are committed to bringing back the level of service that you've always expected from us.

   

  Best regards,

  ShippingCart team

   

• Initial Complaint

  Date:03/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to seek your help as I have been constantly following up with Shipping Cart the delivery of my items but until now it is still reflecting as preparing for shipment. I have paid for the shipping of my items last January 12, 2023 for an air cargo with the hope that the package will be delivered faster than sea cargo. Unfortunately their committed timeline to deliver the package which was Feb 1, ************************************************************************************** ********. This is aside from the 2 other transaction with them. This is a total deceit as they claimed that air cargo would just take 10 business days after payment was made. I have 3 pending delivery with them and all are still reflecting as preparing for shipment. The said packages are: Tracking Number: Z10N-****-7YLW paid on January 12 the amount of $189.44,Tracking Number WFQI-BH4T-UNDJ paid on Feb 1 the amount of $168.67; and lastly Tracking Number 01DY-5TSK-FVZJ paid on Feb 8, 2023 the amount of $27.48.

  Business Response

  Date: 03/10/2023

  Hi BBB team and ******,
  
  We sincerely apologize for the delay in shipping the packages with the ShippingCart tracking numbers:
  Z10N-****-7YLW
  WFQ1-BH4T-UNDJ
  
  We've flagged these 2 tracking numbers with our US Warehouse team as an urgent shipment, but they are still affected by our severe backlog in ********. Rest assured that they are not lost or missing. 
  
  01DY-5TSK-FVZJ has an assigned *** tracking number: ********** - We are waiting for the manifest details from the *** US team to know the *** of the package to the *** Its status will soon update once there's a movement in the shipment.
  
  We'll make sure to keep an eye out for your packages. We apologize for the problems this has caused you.
  
  
  Best regards,

  ShippingCart team

  Customer Answer

  Date: 03/10/2023

   
  Complaint: 19550834
  
  I am rejecting this response because: there is still no concrete timeline given as to when the items will be delivered considering that I paid Air cargo and not sea cargo. Payment was made January, its already March 9 and yet there is no update as to when my orders will be shipped. They even until this day receive packages instead of them temporarily accepting new packages to ensure all backlogs are cleared. I am demanding a full refund as well of my shipping fee as I paid air cargo to ensure I receive my packages in 10days and yet it is already more than 2months since I paid and no delivery date given. Thanks

  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/19/2023

  Hi again, *************

  We understand how you feel about this matter.

  We're glad to inform you that your 2 packages are now in transit:
   
  Z10N-****-7YLW - you may track the shipment status here -- ****************************************************************;
  WFQ1-BH4T-UNDJ - you may track the shipment status here -- ***********************************************************
  
  Once again, our heartfelt apologies for the inconvenience this has caused as we know it took us a while to resolve your concern. Moving forward, we are committed to bringing back the level of service that you've always expected from us.

   

  Best regards,

  ShippingCart team

   

  Customer Answer

  Date: 03/24/2023

   
  Complaint: 19550834
  
  I am rejecting this response because: there was no compensation given for the serious delay. A full refund of the shipping fee is what I demand. Thanks
  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/29/2023

  Hi BBB team and ******,

  On March 28 MLA, we responded to your email in email ticket: 604299. Here's the copy of our email as reference:

  We can confirm that the 2 packages were already delivered to your address and we're glad to know about it. 
   
  We also issued full shipping fee refunds for the 2 transactions and these are the 2 other refund reference numbers: M77VVJ8MGKN73VB2 and TFFPW6DKLRN4Q4C2
   
  The refunded amounts will appear on your next credit card billing statement. Please feel free to message us if you have further inquiries/concerns as we are very much willing to assist you.
  
  
  Best regards,

  ShippingCart team
  
  

• Initial Complaint

  Date:03/07/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shipping cart is a freight forwarder I use to send packages. I have several packages stuck with them and they have been uncooperative with trying to get it to me. I have three packages that was sent to their warehouse and been received since last year November/December but they have not uploaded it to my account so I can have it delivered to my address. Aside from that, I have 3 air freight shipments and 3 cargo shipments that I have made shipping cart send to my address in dates below but even until now it hasnt even left their warehouse.I was told that the *** on air freight is 14 days while sea freight is ***** days at the time I checked out. But considering they havent even packed/shipped it yet. They seem to have no plans of sending out my packages. Just recently they changed their ***s and send that to their clients when they ask about the delay but I sent my packages 1-3 months ago so I didnt agree to the new ***. I try to follow up but they just ignore it/give templated response and **** my inquiry as resolved.Some of the packages also contain food(chips), which at this point is expired already as I had it sent November but until now it hasnt even moved. Packages(UPS) delivered to shipping cart, not uploaded:1Z8V8Y240300246933 (Arrived Dec 27)1Z8V8Y240300180656 (Arrived Nov 21)1Z3YY408YW42620343(Arrived Nov 20)Air Cargo (Hasnt even left ShippingCart warehouse)Order #******* - 2/20/2023 (day paid to have it shipped)Order #******** - 1/13/2023 (day paid to have it shipped) - *** 2/2/2023 Order #******** - 1/7/2023 (day paid to have it shipped) - *** 1/27/2023 Sea Cargo #******** - 1/13/2023 (day paid to have it shipped)#******** - 12/28/2022 (day paid to have it shipped)#******* - 11/28/2022 (day paid to have it shipped) - *** 2/11/2023

  Business Response

  Date: 03/10/2023

  Hi BBB team and Bryle,
  
  We sincerely apologize for the delay in shipping the packages with the ShippingCart tracking numbers:
  
  1Q03-VECT-APRG
  59T2-K4ZC-7HWA
  0ZBE-YJXL-F5C9
  ASXT-0KVY-CMP3
  ZHVK-0LY1-JNU4
  WNT7-URHX-43DL 
  
  For ZHVK-0LY1-JNU4 and WNT7-URHX-43DL - the items have been picked from the storage bins as of March 9 PST and are ready for packing. Once the items are packed, the packages will soon be endorsed to the *** team for shipping and their status will be updated to 'in transit.'
  
  And for: 1Q03-VECT-APRG
  59T2-K4ZC-7HWA
  0ZBE-YJXL-F5C9
  ASXT-0KVY-CMP3
  
   ...we've flagged these with our ** Warehouse team as an urgent shipment, but they are still affected by our severe backlog in ********. Rest assured that they are not lost or missing. 
  
  We'll make sure to keep an eye out for your packages. We apologize for the problems this has caused you.
  
  

  Best regards,

  ShippingCart team

   

  Customer Answer

  Date: 03/10/2023

   
  Complaint: 19550373
  
  I am rejecting this response because:

   

  I have been getting this response several times from ShippingCart customer service for over 2 months now and nothing has changed. Aside from that, some of the items in the shipment are expired already due to ShippingCart not shipping out the items. I want my items to be delivered asap and compensate the delay I have experienced. Some of the items I also paid extra to have my items shipped via air so that itll get to me fast but instead it is slower than even sea freight.

  
  Sincerely,
  
  *********************** Yu

  Business Response

  Date: 03/19/2023

  Hi *****,

  We do understand your situation.

  You've been updated in email ticket 602979 on the status of your pending shipments and we've discussed this concern further in our mediation hearing with DTI *********** of ***** and Industry) that was conducted last March 16, ***. We thank you for your understanding and cooperation. We will provide feedback in regard to the status of your packages in 1Q03-VECT-APRG and 0ZBE-YJXL-F5C9 once we have details from our US Warehouse team.

  Thank you.

   

  Best regards,

  ShippingCart team

   

• Initial Complaint

  Date:03/07/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I availed their service on February 9, 2023 to ship my package from ****** to ***************. I paid USD ***** for this. The *** of the package to arrive to me is March 1, 2023. It is now 6 days due and they have not provided any clear timeline as to when this will be sent.I emailed them on February 19, 2023 when I noticed that the item has not moved at all in 10 days. I did receive a response informing me that they have a backlog, however they were not able to provide me any exact information on how long this would take. I emailed back as I had some other questions, and I did not get a response. I emailed again on February 21. Again, no response or acknowledgement on that email thread. Until now.I decided to send a new email on February 24 and was got a reply that my package is part of their priority shipment. However, after one week, there was still no movement in my package when I checked the tracking. So I sent another email. However, 2 of their agents referred me back to the original ticket/email and claims it was addressed there. I don't think it was addressed there as I was following up on that email already. Until now, they have not responded to succeeding follow up emails.I don't think this company has tried to resolve this issue in any way. As I have not received a proper response with specific timelines. On their general announcements board, they also claimed that they will be constantly updating us on this issue (as all of their customers are experiencing their inefficiency) and that there service might get faster within these 2 weeks, but it doesn't seem like it. They also have not constantly updated us as they said. I've also had another agent tell me that they would be releasing a schedule of some sort on when items will be delieverd or start to ship. Again, we have not received any of this.The company continues to show any transparency to their consumers.

  Business Response

  Date: 03/10/2023

  Hi BBB team and ***,
  
  We sincerely apologize for the delay in shipping the packages with the ShippingCart tracking numbers:
  R6DE-9BNJ-PMKA
  CFTK-V36Z-W4DB
  0N1H-FR6G-WYQ3
  
  We've flagged these 3 tracking numbers with our ** Warehouse team as an urgent shipment, but they are still affected by our severe backlog in ********. Rest assured that they are not lost or missing. 
  
  We'll make sure to keep an eye out for your packages. We apologize for the problems this has caused you.

   

  Best regards,

  ShippingCart team

   

  Customer Answer

  Date: 03/10/2023

   
  Complaint: 19550288
  
  I am rejecting this response because: Ive been told two weeks ago that my package was already placed in priority shipment and since then, nothing happened. I have seen an email response wherein an agent mentioned that even if they escalate this to their team, they wont be able to respond right away. So what good does flagging my packages actually do?

  I would need specific timelines on when my packages will be shipped and not the same templated generic statements that this company is telling all their clients.

  
  Sincerely,
  
  *******************

  Business Response

  Date: 03/18/2023

  Hi *********************,

  We understand how you feel about this matter.

  CFTK-V36Z-W4DB and R6DE-9BNJ-PMKA - We are following up with our US warehouse team with regard to the picking and packing of your items.

  Our CS Manager is also intervening to get this matter resolved ASAP. We are closely coordinating with the team and we won't stop asking for updates from the team until your packages have been endorsed to our forwarding partner.

  0N1H-FR6G-WYQ3 -  Your package has been packed and is to be endorsed to our forwarding partner. You should be able to track your shipment through this link: ****************************************************************;

  We will keep you posted in email ticket: 604891. Thank you.

   

  Best regards,

  ShippingCart team

   

  Customer Answer

  Date: 05/04/2023

   
  Complaint: 19550288
  
  I am rejecting this response because:I paid Shipping Cart to use its shipping service and paid on February 28, 2023. It's been almost 60 days now and I do not have the items yet. The items have not even left the ** at this point. Their representatives have not been very helpful and are not able to provide any resolution on this matter. They are also not able to provide any actual update on where my items are or what happened to them. I've been emailing their supervisor for more than a month now and she hasn't done anything substantial to help me resolve this, aside from making follow *** (with no real results). For several times, she even has caused more delays because she does not address all your concerns and even needs to be called out before answering some questions. Transaction IDs are R6DE-9BNJ-PMKA; 2KZ-7SXU-9TNG, 91VX-6EG3-QZJT
  

  
  

  
  
  Sincerely,
  
  *******************

  Business Response

  Date: 05/04/2023

  Hi BBB team and ***,
  
  In email ticket # ******, we sent an update to your concern. Here's a copy of our response:
  
  Hi ***,
   
  Thanks for patiently waiting.
   
  Our US Warehouse team has noted to ship the items in R6DE-9BNJ-PMKA, 91VX-6EG3-QZJT and V2KZ-7SXU-9TNG via air but we're still waiting for final confirmation if this is the case. 
   
  We keep on following up with them and we hope that we can get feedback on the status of your shipments soon. Thank you.
  
   
  
  Best regards, 
  
  ShippingCart Team
  
   

  Customer Answer

  Date: 05/04/2023

   
  Complaint: 19550288
  
  I am rejecting this response because: the response is not clear. Our ** Warehouse team has noted to ship the items in R6DE-9BNJ-PMKA, 91VX-6EG3-QZJT and V2KZ-7SXU-9TNG via air but we're still waiting for final confirmation if this is the case. What do you mean by the ** team has noted to ship the items by air but youre still waiting for confirmation? If they already noted, why do you still need confirmation? also, when will they be shipped? Its been almost 2 months since I paid for this. Almost 3 weeks since they were packed, why are they still in your possession? What are you waiting for before you ship them out?
  
  Sincerely,
  
  *******************

  Business Response

  Date: 05/10/2023

  Hi BBB team and ***,

  In email ticket # 604891, we sent an update stating this:
  
  Hi ***,
   
  I got your point on this.
   
  Our Management team also considered sending all pending sea packages via air however, it is too much costly. It was fortunate that the package in 91VX-6EG3-QZJT will be shipped via air.
   
  Please be assured that incident like this is taken very seriously and long-term solutions are well discussed internally to ensure we prevent similar concerns from happening.
  
  Best regards,

  ShippingCart Team

   

  Customer Answer

  Date: 05/12/2023

   
  Complaint: 19550288
  
  I am rejecting this response because: items are still not with me. Business still has not resolved this issue, 2 and a half months in. 
  

  Also, I do not appreciate the implication that I should be grateful that one of the packages will possibly be shipped via air as this was your mistake and you should have done everything from the start to correct this and not have waited for people to complain and bring BBB in. I also say possibly because until now, it has not left their warehouse and no update for weeks, and they also did not push through with the other packages they said will be shipped via air, so they are not very reliable.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 05/18/2023

  Hi BBB team,

  Please refer to the attached file for a copy of our conversation with *************** as your reference. His pending shipments are now in-transit and he would be able to check the status of his packages on his account. Thank you.

   

  Best regards,

  ShippingCart team

   

  Customer Answer

  Date: 05/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. The items are still not with me, however all my packages are now in transit 75 days after acquiring their services.
  
  Sincerely,
  
  *******************