Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

International Mailing Services

Shipping Cart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in International Mailing Services.

Complaints

Customer Complaints Summary

  • 92 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2023

    Type:Delivery Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an issue with the shipping company named Shippingcart. I checked out my item last December 9, 2022, for it to be shipped here in ***************. It was even tagged as to be shipped on December 23, 2022, but it still hasn't moved until now. I really need this package it has been almost 3 months since I checked it out and it is still tagged as preparing for shipment. All they did was give me false hopes with their fake advisories and follow-**** which I assume is not true because ever since I tried to make their follow-up and expedite my package, nothing has ever happened. It was supposed to be a holiday present for my child but it hasn't arrived yet and is now giving me a lot of mental health challenges because the amount I paid for it is quite a lot. They just refunded the shipping fee that I paid but the main point which is to have an ETA and for it to be delivered is still hanging in the balance since they can't even give me a freaking ETA of my package. Please make quick action on this BBB I really need your help for me, my mental state, and my child. Thank you!

    Business Response

    Date: 03/09/2023

    Hi BBB team and *******,

    We're very sorry for the lack of movement and delay in the delivery of 5GVZ-6F8S-YRMX. We've flagged this again with our ** Warehouse team as an urgent shipment, but it's still affected by our severe backlog in ********. Rest assured that it is not lost or missing.

    We also issued a full shipping fee refund amounting to $36.29  for the transaction as compensation due to delay and inconvenience and the refund reference is Z23DJ4F4RDCNXPB2. The refunded amount will appear on your next credit card billing statement.

    We'll make sure to keep an eye out for your package. We genuinely apologize for the problems this has caused you.

     

    Best regards,

    ShippingCart team

     

     

    Customer Answer

    Date: 03/09/2023

     
    Complaint: 19546687

    I am rejecting this response because: What I really need is to get my parcel because it has been 3 months already! Give me an ETA and ship out my package immediately! Others who checked out later on your website have already gotten their packages while mine is still preparing for shipment since december 9, 20222

    Sincerely,

    *****************************

    Business Response

    Date: 03/18/2023

    Hi *******,

    We're very sorry for the lack of movement and delay in the delivery of 5GVZ-6F8S-YRMX.

    We are following up with our ** warehouse team with regard to the picking and packing of your item.

    Our CS Manager is also intervening to get this matter resolved ASAP. We are closely coordinating with our US Warehouse Ops head and we won't stop asking for updates from the team until your package has been endorsed to our forwarding partner. We will update you in email ticket number 597952 once we receive an update. Thank you.

     

    Best regards,

    ShippingCart team

     

    Customer Answer

    Date: 03/24/2023

     
    Complaint: 19546687

    I am rejecting this response because:I dont need follow **** what I need is an immediate action because its been nearly 4 months and my package is still pending on their warehouse. I wont accept their resolution until it moves 

    Sincerely,

    *****************************

    Business Response

    Date: 04/03/2023

    Hi *******,

    We understand that you want to obtain a refund for the value of your item.

    We are now processing the refund and will continue to assist you in email ticket 611679. Please wait for our updates since you already provided your bank account information. Thank you.

     

    Best regards,

    ShippingCart team

     

  • Initial Complaint

    Date:03/06/2023

    Type:Delivery Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Numerous items have been shipped to Shipping Cart's Warehouse in ******** with a view to being forwarded to my business here in *************** since Dec 2022. These items have a shipping charge which has been paid via PayPal. Those payments are in lieu of a courier service via Air Cargo to *************** from ******** with a service level agreement and a number of due delivery dates which they have not honored. Normally it is 15 days but currently stretching to over 2 months with no end in sight. These items are still with them despite having paid in advance stretching back to over 2 months. There are 4 items in total with payment dates going back to Jan 5th, Jan 17th, Jan 27th, and Feb 22nd. I cannot get them to commit to any date, time or schedule on when these items will be delivered when i Contact their local office here in ****** via email. Many emails on this topic go unanswered or with vague promises that are in due course, broken.I would like them to immediately ship all 4 items to me on the next outbound Air Cargo schedule post receipt of your formal contact with them. I require no refund but these items are essential to our projects and is causing lateral financial loss and credibility with my clients. Further to that, I am but one of 1000's of customers in the same situation. I would recommend you contact authorities in ******** with a view to auditing and inspecting their premises to ascertain why they are operating in this manner and still accepting incoming paid business that they cannot execute on.Many thanks for your time in assessing this issue and I appreciate your support.

    Business Response

    Date: 03/09/2023

    Hi BBB team and ******,

    Good day to you. We've sent an update on the email ticket # 601069 and please refer to the copy of the email we sent:

    Hi again, *************
     
    Thanks for patiently waiting and we understand how you feel in this matter.

    Here are the updates on your pending shipments:
     
    8N72-X5SJ-1HZT - The package is estimated to arrive to the ** on March 12
     
    For the tracking numbers below:
    M21T-****-ABSE
    GAVN-0XET-5JMP
    JWF0-EYRT-U42X
     
    ... we're very sorry for the lack of movement and delay in the delivery of the packages. We've flagged this again with our ** Warehouse team as an urgent shipment, but it's still affected by our severe backlog in ********. Rest assured that they are not lost or missing.
     
    We'll make sure to keep an eye out for your packages. We apologize for the problems this has caused you.

     

    Best regards,

    ShippingCart team

     

    Customer Answer

    Date: 03/10/2023

    Complaint: 19545617

    I am rejecting this response because you have not answered this complaint in a satisfactory manner and have supplied no information that would suggest you, as a company,are in control of your business of which you are advertising on and I have paid for.

    There seems to be little or no ability of Shipping Cart to manage their shipping for the last 5 months in ******* based on their trade descriptions.

    The fact one package went out just before the complaint was on their desk is mere coincidence because if it had not they would not have been able to tell me anything based on todays response relating to the other 3 packages, one of which has been lying around their warehouse since the first week of December. 

    In the end I paid for shipment of packages within a certain timeframe, you have failed to do that and you have failed to even get the basics of the whereabouts of my packages and when they will ship. 

    So again, I ask for you to find the packages, and give me an ETA on when they will be shipped, especially the one that arrived in your warehouse and checked out Jan 5th, 20223.


    Sincerely,

    *************************

    Business Response

    Date: 03/18/2023

    Hi again, *************

    We understand how you feel in this matter.

    In email ticket number: ******, you have been informed on the following:

    JWF0-EYRT-U42X and GAVN-0XET-5JMP - We are still following up with our US warehouse team with regard to the picking and packing of your items and have these orders prioritized already. We will update you tomorrow once we have an update.

    8N72-X5SJ-1HZT- Here's the recent status of your package:

    03/18/2023 12:22 PM Shipment is en route to AIRLINE.
    03/16/2023 04:40 AM Shipment is en route to FORWARDING EXCHANGE.

    We will keep you posted on this. Again, we apologize for the inconvenience this is causing you.

     

    Best regards,

    ShippingCart team

     

    Customer Answer

    Date: 03/24/2023

     
    Complaint: 19545617

    I am rejecting this response because: it contains information that is over a week old and is no longer relevant to the case. 

     

    As of now, 2 out of 4 have been delivered albeit 2-3 months late and 1 that is over 60 days late is in process of delivery with the final one 30 days or over 5 days beyond their promised SLA for February check out packages.

    Absolutely nothing this ****** warehouse manager says is true in regard to my packages going out within specified times therefore I must conclude that other customers are in the same position.

    Sincerely,

    *************************

  • Initial Complaint

    Date:03/04/2023

    Type:Delivery Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi BBB Team,Good day.This is to file complaint on false commitments and wrongful service of Shipping Cart ******. I requested for their shipping service for my four (4) items under single package to be shipped from ** to PH. Payment for the shipping service was paid and confirmed last February 23, 2023 amounting $ ***** (payment ref# G4Z49J8RZVLSK2C2). The declared estimated date of arrival is on March 15, 2023. On the same date, the package status was updated to "preparing for shipment". However, more than a week had passed yet there's no progress on status.On February 26, I checked the progress of my shipment. I was overwhelmed, when the ShippingCart declared a 47 days delay in the shipment for an airfreight service bound to PH due to operational adjustments. I tried to inquire with them through their customer service email but none of them can provide a definite or commitment date to process my shipping service request. The replies and answers are all uncertain and seems that they can't give a guarantee when the items can be shipped or will it be shipped in full/complete and in good condition. I'm losing hope that my items will be processed on-time as their are so many complaints in social media related to ShippingCart's service performance - some with running delay about 3-4 months since November 2022 (airfreight).Hope this letter can help me solve the concern not only me but other customers with same issue as me.Would appreciate your kind support and positive response.

    Business Response

    Date: 03/04/2023

    Hi, BBB team and *********.

    We sincerely apologize for the delay in shipping the package with the tracking number: A309-8JGW-RPMK.

    We have relayed the order details to our ** Warehouse Ops head to possibly speed up the shipment. We hope we can get feedback from him soon.

    Thank you for your patience and understanding.


    Best regards,

    ShippingCart Team

     

    Customer Answer

    Date: 03/04/2023

     
    Complaint: 19538032

    I am rejecting this response because: Seems, the response from ShippingCart Team lacks strong commitment to address and resolve the complaint on delay in processing and shipment of package with tracking # A309-8JGW-RPMK. I saw the same response from social media weeks ago and the issue has not been addressed until now. This only reflects that ShippingCart continuously failed to meet its obligations to customers. 


    I'm only requesting for ShippingCart to ensure and commit that the package will be processed and shipped by March 15, 2023 based on original commitment date.


    Would appreciate ShippingCart's positive response to address the concern.

    Sincerely,

    *********************************

    Business Response

    Date: 03/11/2023

    Hi, BBB team and *******************

    We've sent a new response in email ticket: 598745 and here's a copy of our email for your reference:

    We're very sorry for the lack of movement and delay in the delivery. We've flagged this with the team as an urgent shipment again, but it's still affected by our severe backlog in ********. Rest assured that it is not lost or missing.
     
    We also issued a 50% shipping fee refund amounting to $16.43 for the transaction as compensation due to delay and inconvenience and the refund reference is LC462K6DP23CHK52. The refunded amount will appear on your next credit card billing statement.
     
    We'll make sure to keep an eye out for your package. We apologize for the problems this has caused you.

     

    Best regards,

    ShippingCart team

     

    Customer Answer

    Date: 03/17/2023

     
    Complaint: 19538032

    I am rejecting this response because: 50% refund on shipping does not resolve the delay and false commitment made by ShippingCart. I'm open to disregard the 50% shipping so long as ShippingCart will be able to provide a strong commitment date of shipping and arrival of my package ref# A309-8JGW-RPMK. Again, would like to stress that today marks 2 days delay on initial commitment delivery date of March 15. I've been constantly checking with ShippingCart's **************** Team almost every other day - still they're providing the same response and reason of chaotic operation and "severe" backlogs of deliverables. This has been the status that we - customers are dealing with for more than three (3) months now. The ShippingCart unable to provide concrete timeline or commitment when my package will get delivered. It seems they don't value our hard earned money, effort and time. I believe no one deserves this kind of service. Would really appreciate and it would mean so much to me if ShippingCart can provide strong and final commitment date when can I expect the delivery to arrive otherwise, I'm proposing for full refund of my package at the same amount I bought it. Appreciate the kind support BBB Team.

    Sincerely,

    *********************************

    Business Response

    Date: 03/26/2023

    Hi again, *****

    We completely understand where you are coming from.
     
    A309-8JGW-RPMK - we can confirm that the package is now in transit and you may track the shipment here -- *********************************************************** It is estimated to arrive to the ** on March 27, 2023. We are expediting this upon arrival and our team is already in close coordination with our on-ground operations

    Once again, our heartfelt apologies for the delay and inconvenience this has caused as we know it took us a while to resolve your concern. Moving forward, we are committed to bringing back the level of service that you've always expected from us.

     

    Best regards,

    ShippingCart team

     

    Customer Answer

    Date: 03/29/2023

     
    Complaint: 19538032

    I am rejecting this response because: the ShippingCart again failed to ship my package # A309-8JGW-RPMK not only within commitment date to arrive by March 15. It also, failed to ship my package on agreed mode of shipment "air freight"Upon landing to ******, *********** it was booked to be transferred to my home address in ********** via sea freight (LBC tracking #**********). This is not the mode of shipment I paid for last February 23 - "I paid for an airfreight shipment" (see attached screenshot). Why is my shipment got shipped in sea freight? 


    Again, the package should have arrived last March 15 based on commitment / Service Lead Time stated in the transaction. Today is March 29, and yet there's no clear date of arrival especially that it was shipped in sea freight not air freight contrary to what I paid for. I don't think this is fair.


    Would appreciate if we can do something here. I'd like to hear your response.

    Sincerely,

    *********************************

    Business Response

    Date: 04/05/2023

    Hi *********,

    We understand how you feel in this matter. Kindly note that Air Cargo refers to international freight forwarding only and domestic delivery to your area may be via Air or Sea (RoRo). The details are available during check-out of your items (kindly refer to the first attached file).

    And we can confirm that you were able to claim your package in A309-8JGW-RPMK on April 1, 2023. Please refer to the second attached file for confirmation. Due to delay, we have compensated you by issuing a 50% shipping fee refund amounting to $16.43 for the transaction.

    Thank you and please feel free to send us a message if you have further inquiries/concerns as we are very much willing to assist you.

     

    Best regards,

    ShippingCart team

     

  • Initial Complaint

    Date:03/03/2023

    Type:Delivery Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, I have a package [D0101-EWRDY] in Shipping Cart that I have a problem with.Please see details below:1. Bought an item last December 3, 2022. 2. Package arrived and was received by Shipping Cart in ****** on December 8, 2022. They issued a memo that starting December 8, 2022 they will stop opening packages to fast track the shipping of items and it also stated that if you want to request the package to be opened, we may do so but it will take at least 7 days on their end (please see file SCMemo.png).3. Followed the memo and asked them to open my package.4. After 3 weeks, package was still not opened and I decided to ask them to cancel the request (see Request1.jpg) and ship it as is, to speed up the process. Paid the shipping fee including insurance and everything. (see ItemShipped.png though this screenshot was after I cancelled it)5. After a week, I read a comment on their ******** page that Shipping Cart will not allow claims for packages received broken if it was not opened by them. Something I overlooked previously and was able to confirm with a customer agent of theirs (sorry forgot to get a screenshot). And so I asked to cancel the shipping (see ItemShipped.png) and submit another ticket to open the package (see Request2.jpg)Almost 3 months have passed and my package has not yet been opened. They said they won't be able to open the packages unless they complete the backlogs which they where not able to do so until now. They asked me if I want to cancel it but I kept saying I can't risk shipping it as is, knowing they won't accept claims in the event of a problem.

    Business Response

    Date: 03/04/2023

    Hi ************************* and the BBB team,

    We sincerely apologize for the delay in providing a photo of the actual item in courier **: D0101-EWRDY. 

    We have relayed the request details to our ** Warehouse Ops head to expedite the taking a photo of the item and we hope we can get feedback from him ASAP.

    Thank you for your patience and understanding.



    Best regards,

    ShippingCart Team

     

    Customer Answer

    Date: 03/09/2023

     
    Complaint: 19532672

    I am rejecting this response because: I've had previous emails with them wherein they specified clearly that they will not be able to open packages unless they finish all the backlogs of which they did not provide a running total. People who used their service had the same problems and concerns. You can check their ******** page for comments **************************************************. I have been very patient with this issue as I have been a long time customer. But that patience have run thin. I want faster response, concise and with specific details. Not just some empty promises.

    Sincerely,

    ***********************************

    Business Response

    Date: 03/18/2023

    Hi *************************,

    We sincerely apologize for the delay in providing a photo of your item. We are following up with our ** warehouse team with regard to your request.

    Our CS Manager is also intervening to get this matter resolved ASAP. We are closely coordinating with the team and we won't stop asking for updates from the team until they provide what we need. We will update you in email ticket 593184 once we have new details.

     

    Best regards,

    ShippingCart team

     

    Customer Answer

    Date: 03/27/2023

     
    Complaint: 19532672

    I am rejecting this response because: I have yet to receive my item.

     

    Sending you an update BBB team. I have seen the image of my item in my Shipping Cart account just now. I am requesting they ship the item immediately. Just a few questions I have. Do I initiate the shipment and request a refund or will they ship it on my behalf to my address?



    Sincerely,

    ***********************************

    Business Response

    Date: 04/04/2023

    Hi BBB team and *************************,

    We can confirm that the item in D0101-EWRDY was checked-out yesterday together with the 3 items. You were able to avail of the 50% discount on the shipping fee (from $111.01 to $55.51) and a 50% discount on the insurance fee (from $104.48 to $52.24).

    In case your package is delayed, we can provide a full refund on the shipping fee but we'll make sure to keep an eye out for your package. Again, we apologize for the problems this has caused you. Thank you.

     

    Best regards,

    ShippingCart team

     

    Customer Answer

    Date: 04/12/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that although this resolution is not satisfactory to me. I would have to reluctantly agree. I have tried asking for a full refund yet they reasoned that I did not ship out the unopened item. But they specifically said that no claims will be entertained for unopened packages in the event that something unfortunate happen.

    Sincerely,

    ***********************************
  • Initial Complaint

    Date:03/03/2023

    Type:Delivery Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had delivered to ShippingCart a number of items I bought during Black Friday/Cyber Monday in December 2022. I checked out and paid for the shipment my items on 15 Dec 2022, and was given an ETA of 3 Jan 2023. Until now, my shipment hasn't moved at all, and the status shows it is still being prepared for shipment.

    Business Response

    Date: 03/04/2023

    Hi ********************* and the BBB team,

    We sincerely apologize for the delay in shipping the package with the tracking number: YK02-E4BM-1U97.

    We have relayed the order details to our Development team to check the exact whereabouts of your order and expedite the shipment of your items. We hope we can get feedback from them soon.

    Thank you for your patience and understanding.


    Best regards,


    ShippingCart Team

     

    Customer Answer

    Date: 03/09/2023

     
    Complaint: 19532568

    I am rejecting this response because:

     

    more than five days after their response, still no action/movement in my package. If they are not able to ship, is it possible to demand compensation equal to the value of my items sitting in their warehouse for almost four months?

    Sincerely,

    *******************************

    Business Response

    Date: 03/18/2023

    Hi **********************

    We're very sorry for the lack of movement and delay in the delivery of YK02-E4BM-1U97. We've flagged this with the team as an urgent shipment, but it's still affected by our severe backlog in ********. Rest assured that the items are not lost or missing. 

    We also issued a full shipping fee refund amounting to $202.51 for the transaction as compensation due to delay and inconvenience and the refund reference is *****************. The refunded amount should appear on your PayPal account now.

    We'll make sure to keep an eye out for your package. We apologize for the problems this has caused you.

    Best regards,

    ShippingCart team

     

  • Initial Complaint

    Date:03/02/2023

    Type:Delivery Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date if transaction:01/20/2023 Amount $ ****** Transaction number ******* Tracking #:4VAE-WNP3-G8CQ Shipping Method:Air Cargo I have made a transaction of their forwarding service for my 8 packages that I bought from Amazon which amounts to $ *****. It is supposed to be delivered on my address on 2/9/2023 but unfortunately the satus of my package is still "preparing for shipment". I have tried multiple times to contact them on their website and customer service email address but I keep getting automated messages only. This is is really a depressing experience on my end. The shipping fee and the packages I paid were not cheap and the time I wasted, waiting for the packages is not a pleasant experience. I hope this matter will be settled ASAP. Thank you!

    Business Response

    Date: 03/04/2023

    Hi, BBB team and ***.

    We sincerely apologize for the delay in shipping the package with the tracking number: 4VAE-WNP3-G8CQ.

    We have relayed the order details to our ** Warehouse Ops head to possibly speed up the shipment. We hope we can get feedback from him soon.

    Thank you for your patience and understanding.



    Best regards,

    ShippingCart Team

     

    Customer Answer

    Date: 03/04/2023

     
    Complaint: 19531001

    I am rejecting this response because: the inconveniene that I experienced in Shipping cart is just too much. I need my package to be delivered ASAP because I need it for my job. Also I need to be refundes for the service I paid for. Waiting for an item for more than 1 month of the estimated delivery is just a total failure on Shipping cart.


    Sincerely,

    ***********************

    Business Response

    Date: 03/10/2023

    Hi BBB team and ***,

    We're very sorry for the lack of movement and delay in the delivery of 4VAE-WNP3-G8CQ.

    We can assure you that your items are not missing or lost. We are following up with our US warehouse team with regard to the picking and packing of your items. Its taking longer for us to pick and pack as we keep items in pallets first before storing them in bins. This procedural difference was due to the volume of incoming packages vs. our operating capacity.

    What has changed now is that we have successfully doubled the headcount that we previously had. We are finally meeting our target of 30 full-time employees with a stable attrition rate, which we need to stabilize our operations.

    We'll make sure to keep an eye out for your package. We apologize for the problems this has caused you.

     

    Best regards,

    ShippingCart team

    Customer Answer

    Date: 03/16/2023

     
    Complaint: 19531001

    I am rejecting this response because: it does not solve anything. 

    Sincerely,

    ***********************
  • Initial Complaint

    Date:03/02/2023

    Type:Delivery Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $95.86 to Shippingcart for sending my parcel to ****** on Jan 23, 2023 with an ETA of Feb 10, 2023 (20 days) but until now they still havent shipped my items.

    Business Response

    Date: 03/04/2023

    Hi BBB team and ******,

    We sincerely apologize for the delay in shipping the package with the tracking number: 82XF-LTEJ-QKCU

    We have relayed the order details to our ** Warehouse Ops head to possibly speed up the shipment. We hope we can get feedback from him soon.

    Thank you for your patience and understanding.



    Best regards,

    ShippingCart Team

     

    Customer Answer

    Date: 03/13/2023

    Hi,

    I have given them a few days without an actual movemement of my shipment.

    My shipment is not delivered yet.
    ************************

    Business Response

    Date: 03/18/2023

    Hi ******,

    Good day.

    82XF-LTEJ-QKCU - the package has been packed and to be endorsed to our forwarding partner. You may track the status of the shipment here: ***********************************************************

    Once again, our heartfelt apologies for the inconvenience this has caused as we know it took us a while to resolve your concern. Moving forward, we are committed to bringing back the level of service that you've always expected from us. Thank you.

    Best regards,

    ShippingCart team

     

    Customer Answer

    Date: 03/24/2023

     
    Complaint: 19524472

    I am rejecting this response because this happened before and I am deleting my account once I received my parcel.

    Sincerely,

    *********************
  • Initial Complaint

    Date:03/01/2023

    Type:Delivery Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ** tracking numbers are M4QL-R7FV-U62Y and GRKE-WL0H-8C43. My packages were delivered mid January 2023 to Shipping Carts warehouse and were supposed to be forwarded to me after 14 days. I paid $25 for express air cargo but 2 months after, I havent received my packages. I keep on following up with them but they just keep on giving excuses and generic responses. What I want from them is expedited action to ship my packages to me within 7 days. I dont any excuses with no commitment from them.

    Business Response

    Date: 03/09/2023

    Hi BBB team and *********************,

    We sincerely apologize for the delay in shipping the packages with the tracking numbers: M4QL-R7FV-U62Y and GRKE-WL0H-8C43.

    We can confirm that your item in GRKE-WL0H-8C43 was already delivered to the shipping address on March 07, 2023 and we're so glad to know this.

    For M4QL-R7FV-U62Y, we have relayed the order details to our US Warehouse Ops head to speed up the shipment of the item. We'll make sure to keep an eye out for your package. We apologize for the problems this has caused you.

     

    Best regards,

    ShippingCart team

  • Initial Complaint

    Date:03/01/2023

    Type:Customer Service Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB,I am seeking your help to address my current issue on Shipping Cart business *************************************** for unable to fulfill their commitment to ship my package that has already been paid and was supposed to be delivered last January 27, 2023. My shipping order number is FZBQ-3NU6-8GPW, which was supposed to arrive last December 2022 never happened due to poor staffing from their ****** hub and was pushed back to January 27, but as of this moment they have yet to provide an update even after multiple emails to them asking for an update. They keep saying the same thing that they cannot give an estimated delivery date.Hopefully your good office can help expedite the shipping of my package via air that has already been paid for.I've heard that your good office has helped many affected consumers such as I, in letting these businesses take action on their commitment to their customers.Hopefully, that help can be extended to me as well.Thank you and hope to hear from you soon.Sincerely,*************************

    Business Response

    Date: 03/09/2023

    Hi BBB team and ******,

    We sincerely apologize for the delay in shipping the package with the tracking number ****-3NU6-8GPW.

    Upon checking our records, the items were already picked from the storage bin as of March 7, PST and it will soon be packed by our ** Warehouse team. Once it is packed, the package will be turned over to ******* US team for shipping.

    Its status will soon update once there's a movement in the shipment. Thank you for your patience and understanding.

     

    Customer Answer

    Date: 03/11/2023

     
    Complaint: 19517526

    I am rejecting this response because:

    The response they need to provide is a specific timeframe like expect the package to be shipped out between ex. March ***** and delivery date ex.April 16-26.

     

    The March 7 pickup response is still vague. An update on the status of the package in the app is what I expect from them. 

     

    Otherwise this seems to be a stalling tactic for their ultra delayed shipping delivery date that was stated January 27 by them. I paid for airfreight service and what I'm getting is seafreight timeline delivery which is so much cheaper compared to airfreight express delivery. 

     


    Sincerely,
    *************************

    Business Response

    Date: 03/19/2023

    Hi ******,

    We're very sorry for the lack of movement and delay in the delivery of ****-3NU6-8GPW and 8UTC-63N5-94VR.

    The packages are now in transit and you may track the shipments through these links: *********************************************************** and ***********************************************************

    We also issued a full shipping fee refund amounting to $16.99 for the transaction as compensation due to delay and inconvenience and the refund reference is NXD4RZD2VP2PV832. The refunded amount will appear on your next credit card billing statement.

    Thank you for your patience and understanding.

     

    Best regards,

    ShippingCart team

     

    Customer Answer

    Date: 03/24/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely, 

    *************************

  • Initial Complaint

    Date:03/01/2023

    Type:Delivery Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good Day! I have a complaint regarding Shipping Cart. I was advised to contact you as the company is not solving my problem. I have two complaints about the said company.1. I have a package that was shipped to them last December 8, 2022 and until now they don't have a clear response as to where my package is despite multiple emails. I have attached all the emails I sent together with their response. I want them to do a package search for my package as they promised that the package should be in my cart within 3 days but it's more than 2 months and no update still. I can't ship my other items in the cart as I have been waiting for months now for this one package.2. My second complaint is about my shipment with them. I had a transaction last January 5 and should be delivered last January 25. I paid for aircargo for $213.49 and they only packed my package last Feb 4 as shown with the tracking history. Yes, I received the package last Feb 21 but it's too late as I am supposed to use the items earlier. I emailed them for compensation, also attached in this email, but they refused to give me. I want them to refund my shipping fee for their negligence, paid for a premium for aircargo but they did not perform the said obligation.

    Business Response

    Date: 03/09/2023

    Hi BBB team and Naisah,

    We have responded to the email ticket 601210 regarding the concern. Kindly check it as we are waiting for the response. Thank you for your attention in this matter.

     

    Customer Answer

    Date: 03/11/2023

     
    Complaint: 19517270

    I am rejecting this response because: 

    They responded to my email but no action still, they id not resolve any of the complaints I have. No response to my last email also.

    Sincerely,

    *************

    Business Response

    Date: 03/18/2023

    Hi Naisah,

    We understand how you feel about this matter.

    In email ticket # ******, we provided updates on your concern on March 18 ***:

    We apologize for the late reply.
     
    Thank you for giving us the needed information. For the cost of the item, the refund for the item's invoice value - $213.36 will be credited to the bank account you've provided. It may take 1-2 working days before it shows on your account.
     
    In regard to the chargeback, please respond to it to withdraw the case so we can process a 50% shipping fee refund as compensation to you. Right now, the chargeback is awaiting your response. 

    Thank you and we will keep you posted on the same email thread.

     

    Best regards,

    ShippingCart team

     

    Customer Answer

    Date: 03/24/2023

     
    Complaint: 19517270

    I am rejecting this response because:

    My shipping fee refund for package ******** is not yet refunded. I was told they cannot refund the shipping fee for now. My packages were clearly delayed because they lost one of my item thus delaying all the other packages. I have said this multiple times -- they can refer to and respond to ticket number 601210.


    Sincerely,

    *************

    Business Response

    Date: 04/03/2023

    Hi again, *******

    We understand where you are coming from. Once again, our heartfelt apologies for the delays and inconvenience this has caused.
     
    For transaction number ******** - Our ** Warehouse team is still working on your shipping concern and we have followed up again with them. We will keep you informed in email ticket # ******. Thank you.

     

    Best regards,

    ShippingCart team

     

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.