International Mailing Services
Shipping CartThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 92 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/09/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I live in *************** and use shipping cart for package consolidation and forwarding to myself. I have a package from ********* (4 t shirts) totaling $153.99 that was delivered to them on December 7th. With normal turn around times they say it will take a couple of days for your item to be scanned and checked into their system. As of today it still has not been scanned in by them. I have sent numerous emails asking for an update and the last message from *** states that they are unable to look for the package as it is inaccessible. I believe this package is lost on their end and I would like a refund of my purchase price for these items.I have emailed 4 separate times on this item and each time I am told that it will be handled soon, any further emails looking for more details go unanswered. I can provide all of the emails I have sent and received if you would like to see the correspondence. I have a number of other packages they have not scanned in after 4-6 weeks and I can either fill out separate complaints for each one or lump them all together.Business Response
Date: 02/10/2023
Hi **** and BBB Team,
We sincerely apologize for the delay in shipping the packages with the following tracking numbers:
GQA3-7S1H-F5L6 - order date Dec 20
F4LX-A2WQ-760Z - Box 2 of parent TN 1HPV-249T-QLZS, order date Dec 20
YUCX-78QG-ZKJH - Box 3
LEST-30RW-X527 - Box 4
BSUR-LKXG-89P4 - Box 5
9LDZ-7BTG-F23Q - Box 6
78T1-QB65-WM9R - Box 7
048U-MX3V-WGT7 - order date *** 12
HM3R-B7V2-XPQ6 - order date *** 12
We have requested our US Warehouse Ops head to expedite the shipments. He will look into this and be able to provide us with an update ASAP. We thank you for your patience and understanding in this matter.
Best regards,ShippingCart Team
Initial Complaint
Date:02/09/2023
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an I tem in **** amounting to **$149.99. Had it shipped to ShippingCart's ******** Warehouse facility. It was delivered per **** on November 3, 2022 and acknowledged by ShippingCart a few weeks later. ShippingCart has not shipped the product till now. They have a huge backlog of packages that they have failed to ship and many complaints. I believe waiting for 3 months for the package is too much. It should be considered lost. The same item from **** now costs $199.99. I should be entitled for a $199.99 replacement cost.Business Response
Date: 02/10/2023
Hi Horatio and BBB team,
We sincerely apologize for the delay in shipping the packages with the following tracking numbers:
DMBG-U97W-T4SP - Box 1, order date Dec 22
GWLV-D845-Z7N0 - Box 3
HX32-VREF-S9AP - order date *** 20
We have requested our US Warehouse Ops head to expedite the shipments. He will look into this and be able to provide us with an update ASAP. We thank you for your patience and understanding in this matter.
Best regards,
ShippingCart TeamCustomer Answer
Date: 02/16/2023
Complaint: 19379598
I am rejecting this response because:If you visit the ******** page of ShippingCart, theor page is inundated with a deluge of complaints. ShippingCart has not been responsive to all the customers complaints.
They are not truthful about the current state of the backlog of parcels for shipment POST December 19, 2022.
Sincerely,
*****************************Business Response
Date: 02/23/2023
Hi BBB team and Horatio,
We completely understand where you are coming from.
Your shipping concern in DMBG-U97W-T4SP and GWLV-D845-Z7N0 is now being prioritized by our ** Warehouse Ops head. They are still working on segregating and testing batch order processing, and we're hoping they will get back to us ASAP with updates.
In regard to the tracking number: HX32-VREF-S9AP with its box 2 PJEB-QY4K-L0ZF, the packages are now in transit to the ** and their status will soon update once there's a movement in the shipment.
Thank you for your patience and understanding in this matter.
Best regards,
ShippingCart TeamCustomer Answer
Date: 03/01/2023
Complaint: 19379598
I am rejecting this response because:
This is their standard reply to everybody who has complained. My package has been sitting with them since November 3. There is no confirmation of the whereabouts of my package. It will be 4 months now with them!
Sincerely,
*****************************Business Response
Date: 03/10/2023
Hi BBB team and Horatio,
We're very sorry for the lack of movement and delay in the delivery of DMBG-U97W-T4SP and GWLV-D845-Z7N0.
We've flagged these with the team again as an urgent shipment, but they are still affected by our severe backlog in ********. Rest assured that they are not lost or missing.We also issued a full shipping fee refund amounting to $63.82 for the transaction as compensation due to delay and inconvenience and the refund reference is 0UB741225D944813D. The refunded amount should appear on your PayPal account now.
We'll make sure to keep an eye out for your packages. We apologize for the problems this has caused you.
Best regards,
ShippingCart team
Initial Complaint
Date:02/09/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 2, 2022 , I ordered from ***************** a Steam Deck Handheld Console(256gb variant) amounting to $529 USD. My package was delivered to ShippingCart's warehouse in ****** on December 9, 2022 by ****** I paid the *** cargo fee amounting to ***** USD , net of discount voucher given for first-time user and the estimated delivery date was January 10, 2023. As of today, February 9, 2023, my package with tracking number XYPZ-5C1J-08NR is still under "Preparing for Shipment" status. I email them almost everyday but they cannot give me a concrete answer on when I can receive my package. If you would check their ******** Page, you would see a voluminous complaint, also due to super delayed shipments of their parcels. I really hope to receive my package as soon as possible and I hope that you can help me with this matter. Your kind assistance would be highly appreciated.Business Response
Date: 02/10/2023
Hi BBB team and *******,
We sincerely apologize for the delay in shipping the package with the following tracking number:
XYPZ-5C1J-08NR - order date Dec 21
We have requested our ** Warehouse Ops head to expedite the shipment. He will look into this and be able to provide us with an update ASAP. We thank you for your patience and understanding in this matter.
Best regards,
ShippingCart TeamCustomer Answer
Date: 02/10/2023
Complaint: 19371339
I am rejecting this response because: I need an exact or atleast estimated date on when I can receive my parcel. I've been receiving the same "we will expedite and tag your parcel as priority 1" but nothing has happened. I hope to receive my parcel as soon as possible.Thank you and I hope you also understand where I'm coming from.
Sincerely,
******************Business Response
Date: 02/18/2023
Hi BBB Team and *******,
We're glad to inform you that the package was delivered to the shipping address provided on February 18 (please refer to the attached file).
Once again, our heartfelt apologies for the inconvenience and delays this has caused as we know it took us a while to resolve your concern. Moving forward, we are committed to bringing back the level of service that you've always expected from us.
Best regards,
ShippingCart TeamInitial Complaint
Date:02/09/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I would like to facilitate the delivery of my package because I have been waiting for two months on December 27, 2022. I checked out the shipping cart amounting of 61$ via aircargo estimated delivery date January 16, but I don't care. I would like you to help me deliver it. I have my package, they promised me that my package is priority number 1, they are so perverse about my work and that my work will also be affected because of the package that is waiting now that has not yet arrived, please help me to deliver it immediately, I will use it hopefully this February 17Business Response
Date: 02/10/2023
Hi BBB team and Mark,
We sincerely apologize for the delay in shipping the package with the following tracking number:
SRC9-NKEQ-U6ZW - order date Dec 27
We have requested our US Warehouse Ops head to expedite the shipment. He will look into this and be able to provide us with an update ASAP. We thank you for your patience and understanding in this matter.
Best regards,
ShippingCart TeamCustomer Answer
Date: 02/10/2023
Complaint: 19371094
I am rejecting this response because: i ***** to ship this parcel tracking SRC9-NKEQ-U6ZW immediately cause i need it for my job as a wedding *******************
Sincerely,
***************Initial Complaint
Date:02/09/2023
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid for a premium ***************** with a expected 1-2 weeks delivery from payment date. The payment was made December 15 *********************************************************************************************** it's status, the status is "Preparing for Shipment" from Dec 15 2022 up until now. I already messaged their ******** page and their customercare email MULTIPLE TIMES but to no avail, I only get vague and canned response regarding when I can receive my Package. Expected Delivery Date was Jan 3 2023 but until now it's still "Preparing for Shipment". I do not need a refund, what I need is for my package to be expedite and sent to my address. I will accept no other conditions. TRACKING NUMBER: FZRC-K940-VTADBusiness Response
Date: 02/10/2023
Hi BBB team and ***********************,
We sincerely apologize for the delay in shipping the package with the following tracking number:
FZRC-K940-VTAD - order date Dec 15
We have requested our US Warehouse Ops head to expedite the shipment. He will look into this and be able to provide us with an update ASAP. We thank you for your patience and understanding in this matter.
Best regards,
ShippingCart TeamCustomer Answer
Date: 02/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
As long as they keep their promise and I would like to see a movement in the status as of today. Thanks you.
Sincerely,
*****************************Customer Answer
Date: 02/13/2023
Hello BBB Team,
I would like to re-open the indicated case as I see no changes on my end regarding my package. It still is "Preparing for Shipment", will it be possible to request a follow up with the business on to what happened to their presented resolution?
Thank you BBB Team,
Sincerely,
JPBusiness Response
Date: 02/17/2023
Hi BBB team and JP,
We just sent an update to your email address on the status of your package wherein it is estimated to arrive to PH on Feb 19, MLA.
Please refer to the attached file for a copy of our email. Thank you.
Best regards,
ShippingCart TeamCustomer Answer
Date: 02/23/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:02/01/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am Account No. *********. I have emailed to complain multiple times. I am always referred to in emails from the customer service team of an "update" published December 8, 2022 even though we are now in February!************************************************************************ This update says they are "catching up." There is no phone number to call. I have currently items that have been paid for to ****** to *********** dating back to 12/22/22 that have not left the Shipping Cart ******** facility. Items purchased for shipping in November arrived 4 weeks late. I have many others that were paid to ship in January. None of the items have been photographed as was their procedure until early December. What was a good service in ********** has turned into an absolute disaster. Shame on the management. At this point I just want my things and I will move on I have a large social media presence dealing with ***/***********. If my items are not shipped within 48 hours or January 3rd I will be informing my ******* subscribers of where not to go for their ***************. SHIP OUT ALL ITEMS FROM MY ACCOUNTBusiness Response
Date: 02/03/2023
Hi BBB Team and ***************************,
Please accept our sincerest apologies for the delay in shipping your items with tracking numbers:1APW-T2RC-E78X
6J2F-HG5Y-3BQ4
F5TG-YVR9-CQS2
A5WP-U41G-****As mentioned by Edge in email ticket number: ******, we are finalizing the execution of batch processing of orders so that we can come up with an estimated date range on when our customers can expect their packages to be packed. It's taking us time to do so as we need to segregate and test batch order processing first to ensure that no order is left out.
We want to implement this seamlessly so that it can produce the intended outcome of getting back to our normal SLAs faster.
We will provide a 50% discount code as compensation due to inconvenience which you can use in your next transaction - it is valid for 2 months. Please wait for it in ticket number ****** as we will generate a discount code for you.
Also, we requested our US Warehouse team to expedite the processing of your packages. You will receive an email/in-app notification once ********** Warehouse team has shipped them out.
Once again, our heartfelt apologies for the inconvenience this has caused as we know it is taking us a while to resolve your concern. Moving forward, we are committed to bringing back the level of service that you've always expected from us.
Thank you.
Best regards,
ShippingCart TeamCustomer Answer
Date: 02/03/2023
Complaint: 18963392
I am rejecting this response because:The items are still not shipped. Some items have been in the warehouse for 6 weeks.
Ship and provide tracking numbers ASAP.
Sincerely,
***********************Initial Complaint
Date:01/31/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date Of Transaction: January 7, 2023 Amount Paid: $24 and $40 but the packages is worth $800 in total Ship Packages from ** to *********** They did not do anything to resolve the problem. They kept on saying promises that they will send an advisory January 24th and was moved to January 27th and then now January 30th but still no update. I need those packages for my work ASAP. The estimated delivery supposedly January 27th and February 1st but the package is still preparing to ship. I paid premium air cargo shipment.Tracking # WYPA-J7Q4-ZG28 Tracking # 2MKB-****-GGEQBusiness Response
Date: 02/06/2023
Hi BBB Team and Ms. ****** Sy,
Please accept our sincerest apologies for the delay in shipping your items with tracking numbers:
WYPA-J7Q4-ZG28
2MKB-****-G6EQ
As mentioned by *** in email ticket number: ******, we are finalizing the execution of batch processing of orders so that we can come up with an estimated date range on when our customers can expect their packages to be packed. It's taking us time to do so as we need to segregate and test batch order processing first to ensure that no order is left out.
We want to implement this seamlessly so that it can produce the intended outcome of getting back to our normal SLAs faster.
We will provide a 50% discount code as compensation due to inconvenience which you can use in your next transaction - it is valid for 2 months. Please wait for it in ticket number ****** as we will generate a discount code for you.
Also, we requested our US Warehouse team to expedite the processing of your packages. You will receive an email/in-app notification once ********** Warehouse team has shipped them out.
Once again, our heartfelt apologies for the inconvenience this has caused as we know it is taking us a while to resolve your concern. Moving forward, we are committed to bringing back the level of service that you've always expected from us.Best regards,
ShippingCart Team
Customer Answer
Date: 02/06/2023
Complaint: 18956116
I am rejecting this response because:The business promise this response last month and now they only ship 200 packages per week knowing that they have many backlogs. If you are finalizing and doing your best, is that the best you can do?
You made a promise that you are going to ship ***** packages every day but you can only do ******* packages. Again, you made a promise to make an advisory but until now you didn't given us any resolution to this problem, you are always making excuses!
If you can't ship this item asap, I want a refund to all of my items which cost $700+. I will attached all the photos of my purchases.
Please be professional ShippingCart, stop making excuses.
Thank you
Sincerely,
Jiseca SyBusiness Response
Date: 02/15/2023
Hi BBB team and Jiseca,
We understand where you are coming from.
For the status of tracking number: 2MKB-****-G6EQ, the package is now in transit and being forwarded to ******* Distribution team to cater the delivery of the package to your area. You may receive it within 1-3 days.
February 15, 2023 01:46:02 Shipment is en route to CAGAYAN DISTRIBUTION TEAM
And for WYPA-J7Q4-ZG28, we have requested our US Warehouse Ops head to expedite the shipment of the package. We are expecting to get feedback from him within this week.
Rest assured that this has been prioritized. We thank you for your patience and understanding in this matter.Best regards,
ShippingCart Team
Initial Complaint
Date:01/20/2023
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
ShippingCart is in the business of forwarding frieght from the ************ warehouse to ***************. The location is new for the company overall. It takes sometime to get up to speed. But after several months there is no communication about the delays. **** posted on thier web page an advisory on the delays, "****** Service Advisory: Outbound processing update" That was posted on December 19, 2022. As of January 19th there has been no update. When looking today were was an update but still a significant backlog. My shipments are: Transaction ******** and ********. Both are awaiting shipment. I paid my shipment on Dec 07, 2022 for ******** and Dec 28, 2022 for ********. I get the delays. it is unfortunate but no communication is not the answer. First it was recieving that was the issue now shipping. Next they will miss the estimated delivery date so they shoud update those. There is a post Only ********************************************************************************************************************************* which already says it will be updated daily. That specific page. It has not been updated. Resolution: Update the page each business day. Update expected delivery date based upon an expect shipment date. Get to the customer an expected shipment date. By now they shoudl be able to give some guestimates.Business Response
Date: 01/25/2023
Hi BBB Team and *****************************************,
We are genuinely sorry for the delay in shipping your packages in reference numbers: ******** and 80282761.
We can get a clearer picture of the ship-out dates of your packages once the new advisory is launched on Friday, MLA time.
As compensation due to inconvenience, we will provide a 50% discount code which you can use in your next transaction - it is valid for 2 months. Please wait for it in ticket number ****** as we will generate a discount code for you.
We would like to assure you that our team is doing its best to clear the backlog and go back to its normal operations.
Once again, our heartfelt apologies for the delays and inconvenience this has caused. We are committed to bringing back the level of service that you've always expected from us.
Thank you.Customer Answer
Date: 01/29/2023
Complaint: 18870312
I am rejecting this response because:Although ShippingCart is offering a nice reduction in a future shipment within ******************************** on January 26th there has been no progress from them on resolving the issue. The issue is lack of information on what the real status are.
1. First the issue was recieving into carts. That got caught up at the epense of photos of the items along with weights and size.
2. That lead to the current delay which is preparing shipment requests. I have been asking for informaiton on when my items will be shipped. This means not only preparing for shipping (Packing) but then actually shipping which is the next step in the process and now probably has a delay in that. But they ahve not said anything about that nor have they on previous delays until customers were VERY upset.
3. I have two shipment requests one in early Dec and other later Dec after Dec 19th which is key.
4. They promised an update on estimated Jan *****th. There has been none given. Let me provide some given the data they have provided.
Dec 19 there were ****** items in backlog
Jan 30 there are **** items in backlog.
There was a total of 41 days between these to measurements.Granted some weekend and holidays. But does not matter in my rough estimate.
That means on average 364+ items a day were processed. 14929/41=364+
That means that is will take another ***** days to process the remaining backlog. I do have one shipment that requested after Dec 19. So there is no visibility into when it will ship.
Are my numbers correct above?
How big is the new backlog from Dec 20-Current?
Are there backlogs in shipping, which is the next step? iF so progress on reducing that?
If I was to avail of the nice offer for reduced shipping what is the backlog for processing receipt of items by placing them into my cart?By now means think that I want the company to fail. I want them to succeed but given the data I see sending items seem to indicate a 2-6 month delay in the warehouse. ShippingCart has my email and I am more than willing to disucss how I came up with these numbers.
Please be transparent with your customers no matter how bad it is.
Therefore since they have not delivered on any committments including commitments on providing daily updates, estimates, I can not accept a credit on a future shipment because that future shipment might be stuck just like my current two are stuck.
Sincerely,
*************************************Business Response
Date: 02/10/2023
Hi again, BBB team and ****.
We sincerely apologize for the delay in shipping the packages with the following tracking numbers:
Q2B7-N89G-HEDR
84UT-YXG9-1HF5
HAYL-2SVM-EF84
AL6C-UR9Q-HY2T
We have requested our US Warehouse Ops head to expedite the shipments. He will look into this and be able to provide us with an update ASAP. We thank you for your patience and understanding in this matter.
Best regards,
ShippingCart TeamCustomer Answer
Date: 02/10/2023
Complaint: 18870312
I am rejecting this response because:None of the tracking numbers that Shipping Cart mentions are my shipments:
They listed:
Q2B7-N89G-HEDR
84UT-YXG9-1HF5
HAYL-2SVM-EF84
AL6C-UR9Q-HY2TI have 2 transactions:
Transaction Date: 12/28/2022
Transaction #: ******** which consists of 4 boxes. None of which have shipped. The tracking number on 3 of the 4 boses are below. The forth has not been prepared for shipping yet after 6 weeks. :(
K91S-LEPC-28VY
MF41-SR6D-KU9L
UYEZ-WT4R-S3KQTransaction Date: 12/07/2022
Transaction #: 80282761There are three boxes for this transaction and all are still being prepared for shipping after 2 months.
ShippingCart has to do better, even tracking numbers are not correct.
This has gone on way to long with all commitments from ShippingCart being missed.
Loading of customers cart weeks from the couple day timeline.
Photos to be provided. They were blurry when I did get a few then they stopped entirely.
Finally nothing is being shipped.Maybe they can quickly - not months or weeks send my items to another address in the US and refunding my shipping costs that I paid.
Sincerely,
*************************************Business Response
Date: 02/18/2023
Hi BBB Team and ****,
We understand where you are coming from and upon checking our records, here are the statuses of your 2 orders (with their corresponding ShippingCart tracking numbers).
Transaction number: 27774551
Q2B7-N89G-HEDR (box 1) - this has been followed-up with our US Warehouse Ops head to expedite the shipment
Boxes 2-4 are now in transit (with tracking numbers: UYEZ-WT4R-S3KQ, K91S-LEPC-28VY, MF41-SR6D-KU9L)
Transaction number: 80282761
84UT-YXG9-1HF5 - we are still waiting for the manifest details to know the *** of the package to PH
HAYL-2SVM-EF84 with an LBC tracking number: **********, 2023-03-12 ESTIMATED VESSEL ARRIVAL / ******
AL6C-UR9Q-HY2T with an LBC tracking number: **********, 2023-03-12 ESTIMATED VESSEL ARRIVAL / ******
Their statuses will soon update once there are updates on the shipments. Thank you for your patience and understanding in this matter.
Best regards,
ShippingCart TeamCustomer Answer
Date: 02/18/2023
Complaint: 18870312
I am rejecting this response because:The information is getting closer to being accurate but still not correct in some cases. I checked *** now on the Shipping Cart web site for my current status. Shipping Cart must understand that basic trust and confidence has been lost with them. so taking there status.
I agree with this information in quotes:
"Transaction number: 27774551
Q2B7-N89G-HEDR (box 1) - this has been followed-up with our US Warehouse Ops head to expedite the shipment
Boxes 2-4 are now in transit (with tracking numbers: UYEZ-WT4R-S3KQ, K91S-LEPC-28VY, MF41-SR6D-KU9L)"Yes key is that Box one is unknwon status. That has been the issue and the frequent delays. To give me a 50% discount only good for 2 months and it will take more than 2 months it seems to get these orders completed.
Honestly refund some of the shipping costs.The next on none of the status from the webiste is accurate. None of those tracking numbers are listed on the website for my account and the status since Dec 7th is and remains PREPAIRING FOR SHIPPING. The status that they are providing is status after the box is prepared, then sent to the Port, then loaded unto the ship....." That said if it a matter of just not updateing the status this is good news but again this is a big issue on confidence. Honestly until I see things actually delivered and it has to be the correct things my confidence in Shipping Cart being able to track items in its possession has been shattered.
"Transaction number: 80282761
84UT-YXG9-1HF5 - we are still waiting for the manifest details to know the *** of the package to PH
HAYL-2SVM-EF84 with an LBC tracking number: **********, 2023-03-12 ESTIMATED VESSEL ARRIVAL / ******
AL6C-UR9Q-HY2T with an LBC tracking number: **********, 2023-03-12 ESTIMATED VESSEL ARRIVAL / ******"
Sincerely,
*************************************Business Response
Date: 02/24/2023
Hi BBB team and ****,
We apologize if some of the packages don't show the latest status as our Technical team is still fixing it. Rest assured that they are working on it to resolve it ASAP.
And due to inconvenience and delay, we also processed a 50% shipping fee refund in your two transactions: ******** (amounting to $ ***** via PayPal, refund reference # **E63880KY756424J) and ******** (amounting to $15.11 via the credit card used in the transaction, refund reference # BFWM8PNZDL4Z2C32).
If you used PayPal, the refunded amount should show in your PayPal account now. If you used a credit card, the refunded amount will reflect on your credit card's next billing statement.Best regards,
ShippingCart Team
Customer Answer
Date: 03/01/2023
Complaint: 18870312
I am rejecting this response because:The biggest issue is the actual shipping of the items that I paid for which is far greater than the shipping fees. In other words Shipping Cart has many hundreds of US Dollars items that are mine and they were to ship. I do recognized that they have refunded 50% of my shipping. That is a good first step. But I need the items shipped. Honestly until they ship the items and I can track the packages with the actual shipper I can not accept resolution. The packages have been in Shipping Carts possession with my paid shipping for over 2 months in one transation and nearly three months in the other transacation.
Febraury 24th Shipping Cart created an update and promise regular updates until the issues are resolved in the next tw weeks. There has been no update since the 24th. The 2 weeks are nearly up. This customer needs his items. They have affect birthdays and Valentines gifts for my family. They ahve never provided a transparent message except to blame others. They have even suggested that we ship from other shippng cart warehouse and to use other shippers (competitors). So things must be really bad. Just say that. But none of that helps those of us stuck with no shipping.
Saying the phrase ASAP has been meaningless also. I have been promisted several times my shipments woudl be out ASAP, prioritized and yet none have changed status in the past month.
Sincerely,
*************************************Business Response
Date: 03/09/2023
Hi BBB team and ****,
Good day.
We've sent an update on email ticket 597386 and here's a copy of our email:
Hi ****,
Apologies for the late response.
Q2B7-N89G-HEDR -- We're very sorry for the lack of movement and delay in the delivery. We've flagged this again with our ** Warehouse team as an urgent shipment, but it's still affected by our severe backlog in ********. Rest assured that it is not lost or missing.
R7D8-VEHM-U42C with an LBC tracking number: ********** - The package is estimated to arrive to the ** on April 28, 2023.
We'll make sure to keep an eye out for your packages. We apologize for the problems this has caused you.
Best regards,ShippingCart team
Customer Answer
Date: 03/14/2023
Complaint: 18870312
I am rejecting this response because:1. Shipping Cart admits that is has not found one package at least at this time. My complaint is about all of my shipping.l Further, Shipping cart continues to break shipments into smaller sizes - meaning what was one box request can be 6 or more.
2. Shipping cart has not provided a status on a couple of boxes that are preparing to shio.
3. Rather than providing status as they are doing, they need to take a customer view from what we an see in thier APP or Website. They need to explain where we can see this data becuase I have raised it several times tha the data picture I get is different. No that siad, if I can trust them, there is progress. But can I trust them, I have no reason to at this time becausee they know they can not find some of my goods.
4. I can only accept an apology upon repentence. In other words, they put out updates on the situation and promise continuous updates until the problem is resolved. Well the updates happen very little. THey need to over communicate. They know that they have 100's if not 1000's of custoers in the same situation. They conitnue to accept shipments. What does that mean the backlog is only slowly going away. I have items that will probably expire in a few months. So at this time I reject the answer as acceptable becuase they still have no status on the entire order and still have items in thier possession.
Recommend status approach would be:
Transactions #
Box # Tracking Number Tracking Number LBC
.....
Sincerely,
*************************************Initial Complaint
Date:01/17/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This business is designed to ship products from ******* to *************** and they charge a premium for it. I'm fine with that.The issue at hand is that they are collecting payment, promising delivery dates and never delivering anything out of this warehouse.Basically they are taking payment for a freight forwarding service and not forwarding anything. Basically just taking my money and not responding with any ETAs or updates on my pending packages.This is basically fraudulent at this point. Can BBB help resolve?Business Response
Date: 01/22/2023
Hi BBB Team and *******************************,
Please accept our sincerest apologies for the delay in shipping your items. On January 15, 2023 - Lei from ShippingCart ************* informed our customer about the recent update in ********** Warehouse. Kindly refer to the attached file.
As compensation due to inconvenience, we will provide a 50% discount code which you can use in your next transaction - it is valid for 2 months. Please wait for it in ticket number ****** as we will generate a discount code for you.
Once again, our heartfelt apologies for the inconvenience this has caused as we know it is taking us a while to resolve your concern. Moving forward, we are committed to bringing back the level of service that you've always expected from us.Thank you.
Best regards,
ShippingCart Team
Customer Answer
Date: 01/22/2023
Complaint: 18823116
I am rejecting this response because: This does not solve the problem of you to send my packages to me. I PAID FOR A SERVICE and this has been grossly neglected. Tell me WHEN EXACTLY it will be resolved. I just want my things - and you to render the service I ALREADY PAID FOR!!!!!
Sincerely,
***************************Business Response
Date: 01/28/2023
Hi ****** & BBB Team,
As of today, the package with the tracking number: 851D-QE6R-Y0ZW is now in transit while its Box 2 - G7VS-F0BT-UHW3 is still in the queue for processing.
RYS1-****-PW9F - still in the queue for processing
7EZ9-Q0GY-XST5 - still in the queue for processing
TBM9-QZAX-N0W6 - still in the queue for processing, Box 2 LB6K-8U4Q-502C - still in the queue for processing
TV6P-JHZF-WCQB - delivered on January 28, 2023
We have requested our US Warehouse team to expedite the shipment of the pending orders and an email/in-app notification will be sent once our team has processed the packages accordingly.Appreciate your kindest understanding on this matter.
Customer Answer
Date: 02/02/2023
Complaint: 18823116
I am rejecting this response because: theres no resolution. When will my goods be delivered
Sincerely,
***************************Business Response
Date: 02/10/2023
Hi again, BBB team and ******.
We sincerely apologize for the delay in shipping the packages with the following tracking numbers:
TBM9-QZAX-N0W6
G7VS-F0BT-UHW3
7EZ9-Q0GY-XST5
ZRDJ-64P8-M0QE
LB6K-8U4Q-502C
BGA7-YPJC-QXST
****-LXUK-5ADS
9L0F-DTA1-8SZE
We have requested our US Warehouse Ops head to expedite the shipments. He will look into this and be able to provide us with an update ASAP. We thank you for your patience and understanding in this matter.
Best regards,
ShippingCart TeamInitial Complaint
Date:12/08/2022
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Shipping Cart is a mail/ package forwarding company. On 19NOV2022, I paid for 3 items to be shipped by air to my location. The estimated delivery date was 02DEC2022. On 28NOV2022, two of the items were delivered, but the third item was not. It was marked as being in different box that was never shipped. I have repeatedly tried to reach out to Shipping Cart via their online messaging and by email. I was originally given a complaint ticket number #******, but can not get a response or clarification from them since. The item in question is a Unifi wireless access point for home wifi. It's a model is a UniFi6 Lite and is valued @ $111.03 shipped to their location.Business Response
Date: 01/16/2023
Hi BBB Team and ***********************,
We are responding to this complaint to apologize to the customer for the delay in ******************** his first box (the second box was received before the estimated delivery date which is Dec 02, 2022).
The reason as to why the item was not shipped ASAP is that we are currently in a backlog situation for outbound processing which affects the estimated delivery date we provided during checkout.
Right now, we have continuously added manpower and doubled the shift of our warehouse staff (we are also operating at night) to fast-track shipment processing.
We are also coming up with a new advisory by January 25 PST to update our customers about the current situation we are facing right now and the solutions to be implemented.
Please refer to the attached files for a copy of the delivery confirmation of the two packages.
We do appreciate your continued patience and understanding in this matter.Customer Answer
Date: 01/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************
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