Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB,I would like to respectfully ask your help in reaching out to freight forwarding company Shipping Cart (owned and operated by Quad X/ LBC), as its excruciatingly hard to obtain any progress; a response even, from them.I made and paid for a transaction with them last January 13, 2023. They are supposed to ship parcels for me from their ********, ******, ************* Warehouse to my address here in ***************. The estimated delivery date given to me was February 2, 2023. But until now, the parcels have not been even packed and turned over for shipping. Which means my packages have been sitting in their warehouse for a month now.I am very much aware that there are already a pile of complaints filed against them from different individuals already, with most of them having packages stuck in Shipping Carts warehouse from way back November. I am afraid my items will suffer the same fate with how things stand now, which is my why I am seeking help from your kind office.I am not after any compensation of any kind, I just wish to receive my items immediately.My sincerest thanks.

  Business Response

  Date: 02/19/2023

  Hi, BBB team and Ma. ************************,
  
  We sincerely apologize for the delay in shipping the package with the tracking number: 58N2-AGSQ-ZC9T.
  
  We requested our ** Warehouse Ops head to expedite the shipment of the package, and we hope we can get feedback from him soon.
  
  The status of the order will soon update once there's a movement in the shipment. Thank you for your patience and understanding.

  
  
  Best regards,
  
  ShippingCart Team
  

  Customer Answer

  Date: 02/21/2023

   
  Complaint: 19428033
  
  I am rejecting this response because:
  

  There hasnt been a movement in my package ever since we received this response from them.

  
  Sincerely,
  
  Ma. ******** ***************************

  Business Response

  Date: 02/28/2023

  Hi BBB team and Ma. ************************, 

  At the moment, we haven't received any feedback yet from our ** Warehouse team. They have resumed their operations for Feb 27 PST shift and we don't stop following up as we rely on their updates to be shared with our affected customers. We will send you an update as soon as we receive new information from the team.

  Our US Warehouse team wasn't able to go to work for Feb 23 and 24 PST shifts due to severe weather conditions in their area. ****** warehouse also did not open for Saturday and Sunday PST to cover Thursday and Friday shifts.
  
  You can refer to these links to see the reports:
  ***********************************************************************************
  *******************************************
  
  Thank you for your patience and understanding.

   

  Customer Answer

  Date: 03/04/2023

   
  Complaint: 19428033
  
  I am rejecting this response because:
  

  While I do appreciate that the items have been packed for shipping, they have been stuck in that status for four days now. It seems like for every progress on the shipment, we have to complain first. It is getting very tiring. 

  
  Sincerely,
  
  Ma. ******** ***************************

  Business Response

  Date: 03/10/2023

  Hi BBB team and Ma. ************************,

  We're very sorry for the lack of movement and delay in the delivery of 5258N2-AGSQ-ZC9T.
  

  We've flagged this again with the team as an urgent shipment and will make sure to keep an eye out for your package. We apologize for the problems this has caused you.
  

  
  Best regards,
  
  ShippingCart team
  
  
  

• Initial Complaint

  Date:02/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date: 01/17/2023 Transaction #: ******** Air Cargo Subtotal: USD ***** Estimated Delivery Date: 02/06/2023 Service Committed to provide: Shipping Service from Shipping Cart ******** ****** Warehouse to Receivers Address in ***************.Nature of Dispute: Shipment delay for more than 1 month despite paying every necessary payment for shipment.Despite all the follow *** and waiting no further update was made by the Company on what's the latest status of the Shipment.

  Business Response

  Date: 02/17/2023

  Hi BBB team and *******,
  
  We sincerely apologize for the delay in shipping your package with the tracking number: 51F4-V9EP-MN6K.
  
  We requested our ** Warehouse Ops head to expedite the processing of the shipment, and we hope we can get feedback from him ASAP.
  
  The status of your order will soon update once there's a movement in the shipment. We thank you for your patience and understanding in this matter.

   

  Best regards,

  ShippingCart Team

  Customer Answer

  Date: 02/20/2023

   
  Complaint: 19424311
  
  I am rejecting this response because there is no update on my package after your email.

  Backlog status update from your Webpage is not even updated since last February 13, 2023 today is already February 21. No actions from your store or what so ever.

  
  
  Sincerely,
  
  **********************************

  Business Response

  Date: 02/25/2023

  Hi BBB team and *******,

  We regret to inform you that the package still has a 'picking' status in our system. Our ** Warehouse team wasn't able to go to work for Feb 23 and ************************************************* their area.
   
  You can refer to these links to see the reports:
  *******************************************
  *********************************************************************************************
  *********************************************************************************************
  
  Their operations will resume once the weather gets better. We're hoping for it so they can work on our requests and give us an update specifically on the status of your pending shipment. 
  
  Thank you for your patience and understanding.
  

  Best regards,

  ShippingCart Team

   

  Customer Answer

  Date: 03/02/2023

   
  Complaint: 19424311
  
  I am rejecting this response because:

  Its already been a week since the excuse of bad weather which caused Employees not to go to work on their Shipping Cart warehouse.

  Yet no update since then after their work have resumed.  They said air-cargo processing time would take 47 days well Goodluck to that my package is already 60 days inside their warehouse.

   

  
  
  Sincerely,
  
  **********************************

  Business Response

  Date: 03/10/2023

  Hi BBB team and *******,

  We're glad to inform you that the package in 51F4-V9EP-MN6K is now in transit and has an assigned LBC tracking number of 1189472341.

  The package is estimated to arrive to the ** on March 12, 2023. Its status will soon update once there's a movement in the shipment.
  

  We'll make sure to keep an eye out for your package. We apologize for the problems this has caused you.
  

  Best regards,

  ShippingCart team

   

• Initial Complaint

  Date:02/17/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have packages to be shipped to *************** via ShippingCart booked and paid for on Dec 12, 2022. These packages were supposed to depart by sea in December, and the estimated arrival time was given as Feb 25, 2023. However, since Dec 19, ShippingCart reported they are having a backlog and there will be a delay in shipping out the packages. It's two months since then and my packages are still sitting on their warehouse. I have tried to reach out to their customer service but they have stopped responding 12 days ago without resolving my problem. Instead I got a discount offer to future packages I will ship with them. With their backlog and this experience, I replied that I will never use a discount coupon they are offering me unless my packages have already been delivered, and their backlog problem has been resolved. I haven't heard anything from them since I rejected that offer.Ideally, I am asking ShippingCart to ship my packages as soon as possible, via air cargo and still using their delivered duties paid, without paying additional costs to them, so the arrival date will be closer to what ShippingCart initially promised.

  Business Response

  Date: 02/18/2023

  Hi BBB team and *******,
  
  We sincerely apologize for the delay in shipping your packages with the tracking numbers: JVR5-P92E-GZFH  and QJKR-7YXW-U1P4.
  
  We requested our ** Warehouse Ops head to expedite the processing of the shipments, and we hope we can get feedback from him ASAP.
  
  The status of your order will soon update once there's a movement in the shipments. We thank you for your patience and understanding in this matter.
  

  
  Best regards,

  
  ShippingCart Team

  Customer Answer

  Date: 02/18/2023

   
  Complaint: 19421554
  
  I am rejecting this response because it does not solve my problem yet. Currently, ShippingCart just said they will try to expedite the shipment, but until ShippingCart gets their act together and my packages have actually been shipped out, the problem is not resolved yet.
  
  Sincerely,
  
  *****************

  Business Response

  Date: 02/24/2023

  Hi, BBB team and ******.

  We completely understand where you are coming from.
  
  At the moment, our ** Warehouse team is still working on segregating and testing batch order processing and we're hoping our US Warehouse Ops head will get back to us ASAP specifically on the status of your pending shipments.
  
  And a new advisory was sent to our customers yesterday to provide an update regarding the outbound processing status at ********** warehouse. Here's the direct link that you can visit: ************************************************************************

  
  Best regards,
  
  ShippingCart Team

   

  Customer Answer

  Date: 03/04/2023

   
  Complaint: 19421554
  
  I am rejecting this response because ShippingCart has still not shipped my packages. My packages still have not been shipped out 4 months after it has been received at ShippingCart's warehouse, and 2 weeks after I filed this complaint. Nothing has changed so far, and there is still no schedule of when ShippingCart will ship my packages and when it will arrive its intended destination. The items that have not been shipped to me are worth $598 and I would like ShippingCart to refund me that amount in addition to their shipping fees of $70.97 for a total amount of $668.97.
  
  Sincerely,
  
  *****************

  Business Response

  Date: 03/10/2023

  Hi BB team and ******,

  We're very sorry for the lack of movement and delay in the delivery of JVR5-P92E-GZFH and QJKR-7YXW-U1P4. We've flagged these again with our ** Warehouse team as an urgent shipment, but they are still affected by our severe backlog in ********. Rest assured that they are not lost or missing. 
   
  We also issued a full shipping fee refund amounting to $70.97 for the transaction as compensation due to delay and inconvenience and the refund reference is 0AE210280A813393R. The refunded amount should appear on your PayPal account now.

  
  We'll make sure to keep an eye out for your packages. We apologize for the problems this has caused you.

   

  Best regards,

  ShippingCart team

  
  
  

  Customer Answer

  Date: 03/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:02/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tracking number D7LC-15X0-W6MB I paid for my package to be air shipped last january 31 and I paid $187.01. I should be receiving it february 20 but its Already february 17 and shipping cart has not yet updated the tracking details for my Package. I doubt i will receive my package on february 20 but the company is just holding my package when they already should have updated on the shipment of my package. I attached the screenshot that shows no shipping cart has not yet packed my package for shipment. I paid a lot of money for the company to ship my package.

  Business Response

  Date: 02/18/2023

  Hi BBB team and *******,
  
  We sincerely apologize for the delay in shipping your packages with tracking numbers: 9FVG-E1BU-46TL and D7LC-15X0-W6MB.
  
  We requested our ** Warehouse Ops head to expedite the processing of the shipments, and we hope we can get feedback from him ASAP.
  
  The status of your orders will soon update once there's a movement in the shipments. We thank you for your patience and understanding in this matter.

  
   
  Best regards,

  
  ShippingCart Team

  Customer Answer

  Date: 02/22/2023

   
  Complaint: 19417162
  
  I am rejecting this response because: I have received a direct response/ an email from **** a representative of shipping cart last February 21 and they have not yet resolved my issue. My package has still not yet been shipped and I was supposed to receive the package last February 20. (see attachment)

  I requested for my air shipment D7LC-15X0-W6MB, for 1 item to be expedited. Tracking number is **** **** ****. I need to receive if before the end of february if not I will not have any use for it and I might as well claim my insurance for the item.
  

  I also already contacted DTI regarding this matter attached is their response. I am also filing a complaint to the ******** consumer protection after sending this email.  

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 03/04/2023

  Hi BBB team and *******,

  We completely understand where you are coming from.

  As of the moment, we haven't received any feedback from our US Warehouse Ops head yet but rest assured we don't stop asking him for updates on the exact whereabouts of the packages.

   Its taking longer for us to pick and pack as we keep items in pallets first before storing them in bins. This procedural difference was due to the volume of incoming packages vs. our operating capacity. What has changed now is that we have successfully doubled the headcount that we previously had. We are finally meeting our target of 30 full-time employees with a stable attrition rate, which we need to stabilize ********** operations. 
  
  Since our launch, stabilizing ********** warehouse operations has been an ongoing challenge. Rebuilding a team - hiring, training, getting the right people for the different warehouse roles and retaining them has not been easy in our new location. Even with a very competitive salary offer, being surrounded by industry giants in logistics and ecommerce had a huge impact on sourcing and attrition rates of over 50% which we were not able to fully plan for.

  Our sincere apologies for the present experience that you are having with ********** warehouse.

  Thank you for your patience and understanding.

  
  
  Best regards,
  
  ShippingCart Team

• Initial Complaint

  Date:02/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ShippingCart, a forwarder of packages from the ** to PH, has failed to be transparent with their handling of packages. They have built a backlog of packages in their warehouse, and has been unable to commit to their SLAs. They committed to have it delivered by end of 2022, but are still dilly dallying.ShippingCart has promised to take care of backlog items first, but has proven that they aren't, as they are already delivering goods received in their warehouse after the accumulation. Thus, not only items received first are stuck in queue, customers are also getting treated unfairly.I have a package, with tracking number HGT6-N5JP-L02A meant for delivery last December, but is yet to be packed for shipping.

  Business Response

  Date: 02/18/2023

  Hi BBB team and ****,
  
  We sincerely apologize for the delay in shipping your package with the tracking number: HGT6-N5JP-L02A.
  
  We requested our ** Warehouse Ops head to expedite the processing of the shipment, and we hope we can get feedback from him ASAP.
  
  The status of your package will soon update once there's a movement in the shipment. We thank you for your patience and understanding in this matter.
  

  
  Best regards,

  
  ShippingCart Team

   

  Customer Answer

  Date: 02/18/2023

   
  Complaint: 19414924
  
  I am rejecting this response because:

   

  Excuse me, you've had that response for the past three months.
  I'm demanding immediate action, and to have it delivered via the fastest possible courier servce.
  The item in question costs more than priority international shipping, so I'm sure it would be in everyone's best interests to have it shipped that way, rather than for me to request a complete refund of my item.

  Sincerely,
  
  ****************************

  Business Response

  Date: 02/27/2023

  Hi BBB team and *********************,

  At the moment, we haven't received any feedback yet from our ** Warehouse Ops head. Rest assured that we don't stop asking him to get an update on this case.

   

  Best regards,

  ShippingCart Team

   

• Initial Complaint

  Date:02/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Package containing personal effects worth $120.73 with **** Tracking No. ****************************** was received by Shipping Carts ******** Warehouse on December 16, 2022 -Shipping Cart only acknowledged receipt on December 28, 2022 and only uploaded in my Cart on December 30,2022 with transaction ******** -I paid Shipping Cart $16.99 Shipment Cost to ship to ***********. Payment Reference No. TTLFPNQ2XDTG2C52. Shipping Cart app showed estimated delivery date of January 22, 2023 with Shipping Cart tracking reference number 0VRU-G8C6-B134 and status Preparing for Shipment-It is now February 13, 2023 my item has NOT been shipped nor delivered with no clear updates on delivery despite email inquiries on January 2023 and February 2023 - I am requesting for the IMMEDIATE DELIVERY of my items, as well as REFUND of $16.99 shipment fees and the value of the items worth $120.73 for the undue and inexcusable delay in delivery

  Business Response

  Date: 02/15/2023

  Hi BBB Team and Amerissa,

  We sincerely apologize for the delay in shipping your package with the tracking number: 0VRU-G8C6-B134.

  We have requested our ** Warehouse Ops head to expedite the shipment and we hope we can get feedback from him ASAP.

  The status of the tracking number will soon update once there's a movement in the shipment. Thank you for your patience and understanding in this matter.

   

  Customer Answer

  Date: 02/16/2023

   
  Complaint: 19393685
  
  I am rejecting this response because: Response does not address my requested resolution.  I am requesting for the IMMEDIATE DELIVERY of my items, as well as REFUND of $16.99 shipment fees and the value of the items worth $120.73 for the undue and inexcusable delay in delivery.
  
  Sincerely,
  
  Amerissa Base

  Business Response

  Date: 02/23/2023

  Hi BBB team and Amerissa,
  
  We completely understand where you are coming from.
  
  Your shipping concern in 0VRU-G8C6-B134 is now being prioritized by our ** Warehouse Ops head. They are still working on segregating and testing batch order processing, and we're hoping they will get back to us ASAP with updates.
  
  Regarding your refund request, we've processed a full shipping fee refund of $16.99 to your credit card. Here's the refund reference number: B2VHLN979DMRGHG2. It should reflect on your credit card's next billing statement.
  
  Thank you for your patience and understanding in this matter.
  
  Best regards,
  
  ShippingCart Team

   

• Initial Complaint

  Date:02/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shippingcart has deliberately not provided a status on my package that needs to be uploaded to my delivery cart and has not provided feedback to my refund of USD 105 for a Blacksheep BibShort Item has been delivered Nov 7 and email confirmation item was received last Nov 14 2022 . I have sent multiple follow *** and refund request (USD 105) but my emails have been disregarded by Shipping Cart staring later December 2022 I have a detailed timeline for my unsolved issue Nov 7 My package with tracking ************ from Fedexhttps://www.fedex.com/fedextrack/?trknbr=************&trkqual=12024~************~FDEG arrived to ShippingCart warehouse in ****** Nov 14 Shipping Cart Confirmed Item was received with tracking no ********** indicated in the email.Nov 17 Sent a follow up email and Shipping Cart confirmed that the item has been received and pending to be uploaded to cart on Nov 21 Nov 29 Sent another follow up. ShippingCart mentioned that the Nov 14 backlogs will be processed Nov 30 Dec **** Sent multiple follow-*** on the status of my package but no resolutions to my package Last email response was Dec 22 by ***************************** ******************** Jan 6 Sent a email follow up and replied with my invoice details Jan 9 Created a separate ticket ******. for a refund request, Ticket was immediately closed by support due to an open ticket Jan 10 Sent a follow up to customer service and refund request (ticket #******.), i did not receive feedback Jan 23 Sent a follow up to customer service no reply i did not receive feedback Feb 1 Sent a follow up to customer service i did not receive feedback

  Business Response

  Date: 02/15/2023

  Hi BBB team,

  This is to inform you that we sent a new email to our customer, ********************************* regarding the status of his concern. We were not able to reply to his previous email since it was stuck in one of our mailboxes. Please be assured that incident like this is taken seriously and solutions are well discussed internally to ensure we prevent similar concerns from happening.

  We will proceed with processing a refund amounting to $105 for the item that wasn't successfully posted on his account.

  To ******************

  Please refer to the email ticket number 586800 for our new email. We will be waiting for your reply. Thank you.

  Best regards,

  ShippingCart Team

  Customer Answer

  Date: 02/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 13, 2022, I paid $ ***** to a freight-forwarding company ShippingCart to have my items be shipped to ***************. The estimated delivery date posted was January 2, 2023. It is already February 11, 2023, and my order is still incomplete despite continuous begging for updates from this company. The only response I have gotten are canned replies about how they will have it expedited, no expedited request has happened.

  Business Response

  Date: 02/13/2023

  Hi **** and BBB team,
  
  We sincerely apologize for the delay in shipping the package with the tracking number:
  
  2F07-CZXG-V3E1 - Box 10 of parent tracking number: 7SMV-54P9-3KYJ
  
  We have requested our US Warehouse Ops head to expedite the shipment. He will look into this and be able to provide us with an update ASAP. We thank you for your patience and understanding in this matter.
  

  Best regards,

   

  ShippingCart Team

   

  Customer Answer

  Date: 02/13/2023

   
  Complaint: 19386770
  
  I am rejecting this response because:
  
  a refund should be given considering how extreme this delay has been. ShippingCart still does not answer to direct e-mails as well.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 02/17/2023

  Hi again, BBB team and Elmo.
  
  We are still waiting for feedback from our ** Warehouse Ops head about the status of the tracking number (box 10): 2F07-CZXG-V3E1. Due to the long delay in shipping the last item in the order (boxes 1-9 were already delivered to your address), we will be providing a 10% promo code as compensation for your next ****** shipment. Kindly let ** know by sending a new email to our CS team if it is amenable to you so we can generate the code . Thank you

  Best regards,

  ShippingCart Team

   

  Customer Answer

  Date: 02/24/2023

   
  Complaint: 19386770
  
  I am rejecting this response because: you are able to provide full refund for some of your distressed customers so that is what i am asking for or at the very least a 40% discount
  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/04/2023

  Hi BBB team and Elmo,

  We completely understand where you are coming from.

  We issued a 40% shipping fee refund amounting to $25.98 for the transaction as compensation due to delay and inconvenience and the refund reference is CB6ZCQ4SKRN4Q4C2. The refunded amount will appear on your next credit card billing statement.

  As of the moment, we haven't received any feedback from our US Warehouse Ops head yet but rest assured we don't stop asking him for updates on the exact whereabouts of the package. 
  

  Thank you for your patience and understanding.

  
  
  Best regards,
  
  ShippingCart Team
  

  Customer Answer

  Date: 03/16/2023

   
  Complaint: 19386770
  
  I am rejecting this response because: you still have not shipped my box 10. This was supposed to arrive January 2. Do something.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attention: DTI and Better Business Bureau. Please also forward this email as a presidential complaint. This is my formal complaint against the Company Shipping Cart. I am not sure who has the governance to the said company but this Shipping Cart Warehouse is located in ******** ****** but my understanding is that the business is operated in *************** by LBC.I have been a loyal client and I never encountered issues when the warehouse was still in ******* ********** but when it moved to ******, I experienced a lot of issues. I felt unsafe and I dont know if my package were lost in the mail. In view of the consumer protection act, I am filing my complaint. Here are the Details:Account number: ******************************** Registered Email Address: ************************* Account name: ******************************* Complaint Details:I purchased items in **************, *********************** and Crocs and the merchants confirmed delivery on Jan 17, 2023 (tracking ID *******************, January 5, 2023 (Tracking Id *******************, and Jan 17, 2023 (Tracking *********************************.Tracking #: 2MZS-9QAW-XBJT Payment Reference #: RS28NS6M7WQG4FG2 I used Shipping cart as a courier to ship these items to ****** and I have requested to have these items shipped to ****** on the 2nd to 3rd week of January 2023. I paid the shipping fee of $60.83 and I chose Air Cargo because these are orders of my friends to be given as a gift. The day I confirmed the shipping to ******, the application showed that the estimated time of arrival is February 9, 2023. Then I said this should be okay. I waited until February 9, 2023 and the status is still preparing for shipment. Which means the item is not arriving on February 9, 2023 as advised.Because of this, the people who ordered these items are no longer willing to pay since it has not arrived yet and they will be giving these items as birthday presents.I am demanding compensation on this and have the items shipped to ****** before February 14, 2023.+++Account number: ******************************** Registered Email Address: ********************** Account name: ************************** Tracking #: UZJT-KHPX-B36A Payment Reference #: L6W9ZVTV27V3J4CT Tracking # 8RYC-JXML-BQ34 Payment Reference #: L6W9ZVTV27V3J4CT The abovementioned tracking numbers were booked since last year and estimated time of delivery in the application showed as January 17, 2023. Option selected is also Air Cargo. One of the items arrived before January 31, 2023 with tracking number HDY3-NTXZ-B6QE. The rest of the items are still missing and have not been arriving to this date. This is supposed to be gifts for Christmas but it hasnt reached until today. As such, I am requesting a compensation for these items that has not arrived until today.+++Account number: ******************************** Registered Email Address: ********************* Account name: ******************************* Tracking #: 59F6-KD7X-AQ8C Payment Reference #: 3X171330L2316004F Tracking #: H6YG-SK8C-L502 Payment Reference #: 3X171330L2316004F Tracking #: AZJ7-DS6T-VFU5 Payment Reference #: 3X171330L2316004F For the abovementioned items, these were shipped via sea cargo and estimated to arrive by March 03, 2023. As of this date status is still preparing for shipment. Hence, the possibility of reaching the items in ****** by March 3 is impossible. Therefore, I am requesting for your assistance to expedite this. To summarize. Here are my demands:1.For Tracking numbers 2MZS-9QAW-XBJT, UZJT-KHPX-B36A and 8RYC-JXML-BQ34, I want this to arrive by ****** no later than February 14, 2023. I am requesting a full compensation for this due to loss as the people who ordered these gifts are no longer willing to pay me since this is very late already.2.For Tracking numbers 59F6-KD7X-AQ8C, H6YG-SK8C-L502 and AZJ7-DS6T-VFU5, please ensure that this will reach ****** on the estimated time of arrival. Please do not ignore this email as I will be raising this further to the relevant regulatory channels. Thanks!Jam

  Business Response

  Date: 02/13/2023

  Hi BBB team,
  
  We have responded to the complaint of Ms. ******* to *** *********** of ***** and Industry) in the ** and informed her about the shipping fee refunds we processed. We will also update her on the status of items by tomorrow as our US Warehouse is closed during weekends. We also requested a copy of the invoice orders of the items as our reference if they need to be refunded.
  
  We will inform her in our email thread with the *** team.
  
  Best regards,
  
  ShippingCart Team
  

   

  Customer Answer

  Date: 02/22/2023

  My issue remains unresolved. they provided me a refund on the shipping fee but the items are still lost. there is a fraud ongoing inside the company. They have so many backlogs and many people are complaining on their ******** page. I want claims and compensation on the stress that this has caused me. This company is a scam. ====== Attention: DTI and Better Business Bureau. Please also forward this email as a presidential complaint. This is my formal complaint against the Company Shipping Cart. I am not sure who has the governance to the said company but this Shipping Cart Warehouse is located in ******** ****** but my understanding is that the business is operated in *************** by LBC. I have been a loyal client and I never encountered issues when the warehouse was still in ******* ********** but when it moved to ******, I experienced a lot of issues. I felt unsafe and I dont know if my package were lost in the mail. In view of the consumer protection act, I am filing my complaint. Here are the Details: Account number: ******************************** Registered Email Address: ************************* Account name: ******************************* Complaint Details: I purchased items in **************, *********************** and Crocs and the merchants confirmed delivery on Jan 17, 2023 (tracking ID *******************, January 5, 2023 (Tracking Id *******************, and Jan 17, 2023 (Tracking *********************************. Tracking #: 2MZS-9QAW-XBJT Payment Reference #: RS28NS6M7WQG4FG2 I used Shipping cart as a courier to ship these items to ****** and I have requested to have these items shipped to ****** on the 2nd to 3rd week of January 2023. I paid the shipping fee of $60.83 and I chose Air Cargo because these are orders of my friends to be given as a gift. The day I confirmed the shipping to ******, the application showed that the estimated time of arrival is February 9, 2023. Then I said this should be okay. I waited until February 9, 2023 and the status is still preparing for shipment. Which means the item is not arriving on February 9, 2023 as advised. Because of this, the people who ordered these items are no longer willing to pay since it has not arrived yet and they will be giving these items as birthday presents. I am demanding compensation on this and have the items shipped to ****** before February 14, 2023. +++ Account number: ******************************** Registered Email Address: ********************** Account name: ************************** Tracking #: UZJT-KHPX-B36A Payment Reference #: L6W9ZVTV27V3J4CT Tracking # 8RYC-JXML-BQ34 Payment Reference #: L6W9ZVTV27V3J4CT The abovementioned tracking numbers were booked since last year and estimated time of delivery in the application showed as January 17, 2023. Option selected is also Air Cargo. One of the items arrived before January 31, 2023 with tracking number HDY3-NTXZ-B6QE. The rest of the items are still missing and have not been arriving to this date. This is supposed to be gifts for Christmas but it hasnt reached until today. As such, I am requesting a compensation for these items that has not arrived until today. +++ Account number: ******************************** Registered Email Address: ********************* Account name: ******************************* Tracking #: 59F6-KD7X-AQ8C Payment Reference #: 3X171330L2316004F Tracking #: H6YG-SK8C-L502 Payment Reference #: 3X171330L2316004F Tracking #: AZJ7-DS6T-VFU5 Payment Reference #: 3X171330L2316004F For the abovementioned items, these were shipped via sea cargo and estimated to arrive by March 03, 2023. As of this date status is still preparing for shipment. Hence, the possibility of reaching the items in ****** by March 3 is impossible. Therefore, I am requesting for your assistance to expedite this. To summarize. Here are my demands: 1. For Tracking numbers 2MZS-9QAW-XBJT, UZJT-KHPX-B36A and 8RYC-JXML-BQ34, I want this to arrive by ****** no later than February 14, 2023. I am requesting a full compensation for this due to loss as the people who ordered these gifts are no longer willing to pay me since this is very late already. 2. For Tracking numbers 59F6-KD7X-AQ8C, H6YG-SK8C-L502 and AZJ7-DS6T-VFU5, please ensure that this will reach ****** on the estimated time of arrival. Please do not ignore this email as I will be raising this further to the relevant regulatory channels.

  provide feedback on all my tracking numbers within ********************************************************************************

  Business Response

  Date: 02/23/2023

  Hi BBB team and Jameela,
  
  We'd like to assure you that the items are not missing at our warehouse.
  
  Our ** Warehouse team is still working on segregating and testing batch order processing, and we're hoping they will get back to us ASAP with updates. 
  
  Once again, we sincerely apologize for the delays and inconvenience this has caused. We will keep you posted on email ticket # ******.

  Customer Answer

  Date: 02/24/2023

  Complaint: 19446339
  
  I am rejecting this response because:
  Complaint: 19446339
  
  I am rejecting this response because:
  I am only receiving the same updates from February 8. Shipping cart is saying that their ops head is locating the packages. Our package arrived at their warehouse since November to December 2022. It has been 4 months and they are still locating it. If it is not missing, why it is taking so long to locate the package. There is indeed a fraud happening inside. They offered claims which I am considering  of taking it but they are not giving me the timelines of the claims processing. 
  
  the refund of the shipping fee is also not reflecting in my credit card yet.
  
  the customer service is only giving false promises and false hopes on this complaint. I am very stressed and I want my psckages to be located and shipped out within this week. I also noticed that they reply to me when weekends is near so they have another alibi for their late response.
  Sincerely,
  
  *******************************
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 03/04/2023

  Hi BBB team and Jameela,

  We understand how you feel on this matter. 

  Its taking longer for us to pick and pack as we keep items in pallets first before storing them in bins. This procedural difference was due to the volume of incoming packages vs. our operating capacity. What has changed now is that we have successfully doubled the headcount that we previously had. We are finally meeting our target of 30 full-time employees with a stable attrition rate, which we need to stabilize ********** operations. 
  
  Since our launch, stabilizing ********** warehouse operations has been an ongoing challenge. Rebuilding a team - hiring, training, getting the right people for the different warehouse roles and retaining them has not been easy in our new location. Even with a very competitive salary offer, being surrounded by industry giants in logistics and ecommerce had a huge impact on sourcing and attrition rates of over 50% which we were not able to fully plan for.

  Our sincere apologies for the present experience that you are having with ********** warehouse.

  Again, we keep on following-up with our US Warehouse Ops head and hoping we can get feedback from him ASAP.

  Thank you for your patience and understanding.

  
  Best regards,
  
  ShippingCart Team

• Initial Complaint

  Date:02/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ISSUE #1 Transaction #: ******** Date of Transaction: 30 Nov 2022 Sea Cargo Fee: $73.30 ShippingCart is supposed to forward to *************** items that I purchased from US merchants, consolidating these into a single box with an ETA on February 13 by sea. More than two months after payment is made, all of these items are yet to leave ******** with some still marked "preparing for shipment." A massive delay on top of breaching what we signed up for with them. Two, among others, of these violations include (1) not taking nor showing photos of our actual items that arrive at their warehouse; and, (2) not consolidating the items into a single box. Without the photos, we are not able to check whether we received what we actually ordered. And without the consolidation, our items are deprived of additional protection.-----ISSUE #2 Transaction #: ******** Date of Transaction: 31 Dec 2022 Sea Cargo Fee: $39.25 Generally, the same concerns as with ISSUE #1. A month after payment is made, all of these items are yet to leave ******** with some still marked "preparing for shipment."-----ISSUE #3 Transaction #: ******** Date of Transaction: 28 Jan 2023 Air Cargo Fee: $11.99 This is an air cargo with an ETA on February 17. Two weeks after payment is made, the items are still marked "preparing for shipment."-----ISSUE #4 **** Tracking #: ********************** This parcel arrived at the warehouse in ******** on December 22, 2022 and ShippingCart acknowledged receipt of the item. Seven weeks have already passed but this parcel is not yet reflected on my ShippingCart account. I suspect that they already have lost it.-----ISSUE #5 Everything at ShippingCart is abysmally slow. Amidst all of these, they have stopped communicating with their customers, whether by email or by Messenger. Worst, they have blocked me from their social media accounts. They seem to be implying that they are unwilling to resolve all these messes that they have caused.

  Business Response

  Date: 02/10/2023

  Hi BBB team and *******,

  We sincerely apologize for the delay in shipping the packages with the following tracking numbers:
  
  36FH-K4C8-57QZ - Box 11 of transaction number: ********, order date Nov 30
  JEXF-6LSM-CU0K - order date Dec 31
  CBP5-78RL-H30K (air) and BZFY-4VW1-6CUA (sea)- order date *** 28
  
  We have requested our US Warehouse Ops head to expedite the shipments. He will look into this and be able to provide us with an update ASAP. We thank you for your patience and understanding in this matter.
  

  
  Best regards,
  
  ShippingCart Team

   

  Customer Answer

  Date: 02/15/2023

  
  Complaint: 19380827
  
  I am rejecting this response because:

  1. Six days after the business promised to expedite the processes, NOTHING happened;
  

  2. The business is apologizing for the late shipment of only four packages but actually, they are late in shipping 19 packages: 3F6V-9QSX-5TNZ, 5PRC-NWVE-4HM7, 2UJR-5486-GZWH, YJ8C-****-27EF, **********************************************, RS86-0A5Z-PVQE, C815-9AJP-GKS6, DYH2-95K7-NZV4, 36FH-K4C8-57QZ, JEXF-6LSM-CU0K, ************************************************, 7PUS-HAV3-Q4NB, CY0X-H5WB-7SLZ, BZFY-4VW1-6CUA, and CBP5-78RL-H30K;
  

  3. No update is provided regarding my parcel with tracking number 9449008205496281716605 which arrived at business' warehouse on December 22. This parcel was acknowledged by the business that they have received it but stopped updating regarding the same. I suspect that they have mishandled and lost it; and,
  

  4. The business is still acting in bad faith by blocking their clients from their social media accounts.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 02/21/2023

  Hi *******,

  We know how you feel in this matter.

  As of the moment, we haven't received any feedback from our ** Warehouse Ops head yet but rest assured that we don't stop asking him for updates on the exact whereabouts of your packages.
   
  We hope we can get feedback from him soon. Thank you.

   

  Customer Answer

  Date: 02/27/2023

   
  Complaint: 19380827
  
  I am rejecting this response because this is the very reason why I filed this complaint, the abysmally slow service and the inability to address urgency of shipping time-sensitive items.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 03/04/2023

  Hi ******* and the BBB team, 

  We definitely understand where you are coming from. Its taking longer for us to pick and pack as we keep items in pallets first before storing them in bins. This procedural difference was due to the volume of incoming packages vs. our operating capacity. What has changed is that we have successfully doubled the headcount that we previously had. We are finally meeting our target of 30 full-time employees with a stable attrition rate, which we need to stabilize ********** operations. 
  
  Since our launch, stabilizing ********** warehouse operations has been an ongoing challenge. Rebuilding a team - hiring, training, getting the right people for the different warehouse roles and retaining them has not been easy in our new location. Even with a very competitive salary offer, being surrounded by industry giants in logistics and ecommerce had a huge impact on sourcing and attrition rates of over 50% which we were not able to fully plan for.

  We promise to get back to the seamless and reliable ShippingCart experience that you have known before. 
  
  Our sincere apologies for the present experience that you are having with ********** warehouse.

   

  Customer Answer

  Date: 03/05/2023

   
  Complaint: 19380827
  
  I am rejecting this response because:ShippingCart just admitted that they are incompetent in their business decisions, that they are incompetent in their business processes, that they are incompetent in their human resource management.

  They are still unable to deliver a service NOW that they should have done THREE MONTHS AGO.

  For breach of contract,.this business should be charged and held liable of their abysmal incompetence.
  
  Sincerely,
  
  *****************************