Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/26/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SheerID has been sending me emails asking me to verify my ******** and food stamp card to apply for ******* Assist. I have sent a copy of the card about 5 times and I keep getting email messages that they can't verify my card. This is a ************** issued ******** and food stamp card and is valid as I use it on a weekly basis and have been doing so for years. Please assist me in validating my card so I can get ******* Assist which SheerID is working with for customers.

• Initial Complaint

  Date:11/15/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted documentation proving that I am a fireman. They believe that this is fraudulent when it in fact is not.

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Poor customer service. Ive been trying to get verified as a military dependent. They refuse to accept expired dependent ID even though the **** military bases, and airlines accept them for a year after expiration. I also submitted my husbands ID, and our marriage certificate. My documents still werent accepted and this is in poor faith. They dont even offer a phone number or email to contact. Its unacceptable that I can get on an airplane, on base, and receive a new drivers license with this ID but unable to be verified by sheer with the same ID. I would at least like to talk to a human to understand what they consider acceptable documents, because that list is nowhere to be found.

• Initial Complaint

  Date:11/01/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've submitted my required documents to verify with SheerID on 10/19. However, the automatic system has denied my request. I've sent the email hoping to get connected to their customer support. Yet still no response after half month passed. Please kindly assist to contact the business, since in their automatic email response claims that their support tem is responding within 1-2 days, and available 24/7/365 which is definately not true. Thank you for the assistance in advance.

• Initial Complaint

  Date:10/30/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue I am facing is related to their identity verification process, which has left me unable to avail myself of the student discount I am entitled to.A week ago , I initiated the identity verification process with SheerID to access a student discount for a service. I successfully completed the verification process and received a code, which I subsequently used to enjoy the student discount during my trial period.However, my trial period has now ended, and the system is requesting the code for verification once again. When I attempt to re-enter the code, I am informed that it has already been redeemed. At the same time, when I attempt to start the verification process from scratch, I am informed that my verification is already complete. This contradictory information leaves me in an impossible situation, as I am unable to access the student discount that is essential to me as a student.I am writing to request a fair and prompt resolution to this matter. I kindly ask that SheerID either make the existing code functional again or provide me with a new, valid code that allows me to access the student discount I am ***********. It is unjust that I should be denied this discount due to a technical error beyond my control, especially when I can provide evidence of my ongoing student status.I have contacted SheerID's customer support multiple times, specifically the agent ********** but their responses have not addressed the issue or provided a solution. I believe that SheerID's service has not only failed to meet my expectations but has also resulted in a loss of the benefits associated with my student status.I trust that the Better Business Bureau will investigate this matter and facilitate a fair resolution that ensures I can access the student discount I am eligible for.Thank you for your attention to this complaint, and I look forward to your assistance in resolving this matter.

• Initial Complaint

  Date:10/09/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SheerID is tasked with performing validation of ******** First Responder status. Their process immediately rejected my ID provided by my organization and did not state why it "didn't meet the requirements" (despite their site stating it would meet the requirements). After finally contacting customer service once it stated I was out of attempts (via their useless email help, no phone contact is available...probably because of all the complaints they would receive), I received the confirmation email that I was verified. Fast forward a few weeks and ******** states the verification was not completed, and I was at risk of losing my discounted plan status. ******** indicated they never received verification from SheerID and wanted me to re-do the process. SheerID needs to either find out how ID.me works (since they actually do work) or quit the business.

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/6/2023 . ******** told me to submit my ******** card for ********* assist program to sheerid. sheerid said the document was too old to verify. i was approved not even a year ago and it does not state a date of issue, only when my insurance took effect. I actually gave them a screen shot from the medicare.gov website like they asked and was still refused. take the information and verify it with tools like you say you do. causing hassles for disabled people really helps my situation

• Initial Complaint

  Date:09/30/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* uses sheeid to ***************. I'm a student currently attending ***************************. I submitted my student id which is also my *********** debit card. My verification was denied for no reason. This is a valid form of verification. They do not provide a regular student id with just a time frame anymore. They no longer provide an enrollment welcome packet so i'm not able to verify my attendance that way. I'm attending school mon-thurs online and in person. It's not fair they won't accept my student id. It is a valid one and i refuse to show the numbers or chip on the debit card for security purposes. It clearly states college id *****************************. They're working with old processes. My school no longer provides a regular id although i asked for one. I also asked about a welcome letter just for verification purposes but they're not offered anymore. I want to be able to get my student discounts. This is my first yr in college and i'm not able to because these companies uses a third party verification system that's not accurate.

• Initial Complaint

  Date:09/13/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to get verified for the LinkedIn premium and it does not accept any adequate documentation for approval. Ex: LES, orders, W-2, CAC Photo, etc. Not a very good automatic approval process.

• Initial Complaint

  Date:08/07/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a graduate student. My school does not have student IDs with expiration dates, our schedules don't have our names on them because it's a college and it's online, and my tuition bill isn't set up the way they like it apparently so they won't verify me as a student. It is absolutely ridiculous to operate that way no one is taking all those different pieces from someone else just to get a 20% discount from target. Do better! Most other companies just verify through email so this is just the most convoluted process, not every university has the same stuff so stop assuming they do and trust students like I said ask for a verified student email and take people's word because you're operating your business terribly and discounts like that make a big difference for a student with little income. You have required more documents from me than I need at the *** to get a new realID license so how is that okay?