Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failed to provide proper military verification as advertised for pandora ********* Submitted current military orders and they rejected them as not valid. SheerID is incompetent and fails to provide adequate military validation for pandora ********* Beware!

  Business Response

  Date: 07/05/2023

  Hi *******,

  Thank you for taking the time to provide SheerID with feedback. 

  We have further reviewed your verification request and approved it on 07/05/2023. A confirmation email has been sent to you from ********************************** please check your spam/junk folder if you do not see it in your inbox. 

  Our records do not show any attempt to reach our support teams for assistance. If you are ever in need of verification support in the future, we strongly encourage you to reach out to *************************************************** where our agents are happy to assist! 

  We apologize for the initial inconvenience and appreciate you allowing us to make this right. 

  Kind Regards,
  SheerID Verification Support
  

  
  

  Customer Answer

  Date: 07/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

  Customer Answer

  Date: 07/13/2023

  SheerID has once again failed to validate military status for ******* military discount after reporting that that it had verified military status in email & at BBB, incompetence!
  

  
  

  Business Response

  Date: 07/13/2023

  Hello *******,
  
  Thank you for reaching out once more to provide feedback regarding your experience. 
  
  Our records indicate that several additional verification requests have been submitted after the previous successful verification. At this time, ******* has limits on the number of successful verifications allowed per ******** in a given time period. As you have already been verified as of 7/5, you will not need to fill out the verification form again. 
  
  The previous communication was marked as satisfactorily resolved after receipt of the confirmation email for the offer as is included in the image section of this complaint. Per that image, you have been successfully verified for ******** military discount through SheerID. After verification, you must click the link in the confirmation email received, which should redirect you to the ******* website to enter your payment information and/or complete enrollment.
  
  As a third-party verification company, SheerID assists solely with the verification process, and we do not have access to ******* ******** accounts or systems. If there is any trouble with your ******* account or redeeming the offer after you have been successfully verified, we recommend reaching out to ******* directly.
  
  ******** ******** support team can be reached at ************************.
  
  Again, we apologize for any inconvenience, and we appreciate your feedback.
  
  Kind Regards,
  SheerID Verification Support

  Customer Answer

  Date: 07/13/2023

   
  Complaint: 20273522
  
  I am rejecting this response because: I have not been able to receive the military discount when I click the link?
  
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 07/24/2023

  Hi *******,

  As stated in our last response, with any trouble redeeming the offer, we recommend contacting the ******* **** directly. SheerID is a third-party company that assists solely with the verification process. You have been successfully verified and we do not have access to ******* accounts or systems to be able to assist with offer redemption. 

  *******s customer support **** can be reached at ************************.

  Kind Regards,
  SheerID Verification Support
  

  
  

• Initial Complaint

  Date:06/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SHEER ID IS PROMOTED BY BUSINESS TO HELP SELL THERE PRODUCTS BUT 95% IT DOES NOT WORK! THE BUSINESS THEN HAS ALL YOU INFO AND THE **** HAS BEGUN! NICE WAY TO TREAT VETERANS AND THE MILITARY!

  Business Response

  Date: 06/15/2023

  Hi *****,

  Thank you for taking the time to reach out and leave feedback about your experience. 

  Our records indicate that you have recently reached out to our support team regarding *********************** Offer. Our support agent notified you that your verification request was previously approved on 10/12/2022. As a third-party verification company, SheerID can assist solely with the verification process as we do not have access to ************ user accounts or systems. If you are having difficulties accessing the offer you have been successfully verified for with SheerID, you will need to contact ************** customer support team for further assistance applying the offer to your account. 
  ************** customer support team can be reached at, *********************.
  
  We appreciate your understanding. 

  Kind Regards,
  SheerID Verification Support
  

  
  

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to get a military spouse free 1 yr Premium account for LinkenDIN. I submitted ****************** and they say it does not match what is on the verification form. I sent AT Orders a screen shot of my husband entry date along with his exit date, both our licenses. It should not be this hard and I want to know what do they do with all of it he Military documents and personal information. One of those documents accidentally had my husbands SOCIAL SECURITY on it and now I am worried I missed crossing it out by accident do to them asking for numbers info. Also sent in DD214 to show I was active duty and now reserves. I want my information on my AT Orders and DD214 discarded and deleted so no one can steal my social security number or if my identity or husbands identity is taken I will know it was taken from SHEERID employees! They really should not be asking for orders and stuff. They have no phone number just email and they need to respond to be with a phone call.

  Business Response

  Date: 05/10/2023

  Hi *****,

  Thank you for taking the time to reach out and leave feedback about your experience. 

  SheerID does not provide phone support at this time, but we are happy to assist via email. We apologize for any inconvenience you have experienced due to this process. Our records indicate that a support representative has responded to your email with the details regarding your verification request and the rejection due to a mismatch of the information entered on the verification form, and the information on the presented documentation. 

  Instructions for resubmission and the required documentation were also included in the email, and we have received acknowledgement of the receipt of our correspondence and thanks for the assistance of our support team. 

  As noted in the email, all documents submitted via document review are digitally shredded and purged from the SheerID system upon completion of the verification request. Additionally, while we do require an official government-issued document showing current military or dependent status, we always encourage customers to redact or black out any information on the documentation that is not required for verification. We take privacy very seriously, and we invite you to view our privacy policy.

  Any further questions can be directed to your support thread through our secure ticketing platform. We will be happy to assist you therein. 

  Again, we apologize for any inconvenience you have experienced, and we appreciate your feedback.

  Kind Regards,
  SheerID Verification Support

  
  

  Customer Answer

  Date: 05/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against SHeerID, a company that specializes in document verification. On [date], I uploaded some personal documents to their website in order to verify my identity. However, I soon noticed that my computer started running slowly and that some of my personal information had been taken like my cookies to track me on other sites with out my permission.After some investigation, I discovered that SHeerID had downloaded spyware onto my computer without my knowledge or consent. This spyware had been tracking my online activity, collecting my personal information, and slowing down my computer.I contacted SHeerID immediately to inform them of the problem and request that they remove the spyware from my computer. However, they were unresponsive and did not take any action to rectify the situation.As a result of their actions, I have suffered financial losses and a great deal of stress and inconvenience. I am deeply concerned about the safety and security of my personal information and feel that SHeerID has put me at risk.I request that SHeerID take immediate action to remove the spyware from my computer and compensate me for any damages I have suffered as a result of their actions. I would also like the BBB to investigate this matter and take appropriate action to prevent this from happening to other consumers.with the Image below you can see that they stated that they know what computer im using on studocu withut my permission

  Business Response

  Date: 04/16/2023

  Hi ***,

  
  Thank you for taking the time to reach out and leave feedback about your experience.

  
  We have looked into the information provided and we can confirm that no cookies or other tracking mechanisms are used by SheerID to complete a verification request. Furthermore, SheerID does not require anything be downloaded or installed in order to complete the verification process.

  
  Additionally, we replied back twice to your support ticket requesting further information from you but have not yet received the information that we require to assist with your concern.
  We are sorry to hear about the difficulties you are experiencing with your computer but any spyware or tracking would not have been installed by SheerID.

  
  Kind Regards,

  SheerID Verification Support
  

  
  

• Initial Complaint

  Date:04/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sheer ID is, in my option, unable to service its customer, ******* in any meaningful capacity. I am a student and would like the student discount for ******* Premium but due to Sheer ID's involvement, I am unable to make this simple purchase. I have sent them my, student ID, verified student email, my class schedule, and my official tuition bill. None of these documents were accepted. In the past, to get a student discount, all I would need to do is verify my student email. Now I have to send multiple personal documents, just to be rejected. I will not be purchasing ******* Premium because SheerID will not allow me to do so. Businesses should not be able to say "We offer student discounts" if SheerID is involved.

  Business Response

  Date: 04/16/2023

  Hello *******,

  
  Thank you for taking the time to reach out and leave feedback about your experience. 

  
  We apologize for any inconvenience you have experienced. SheerID is a third-party company that assists solely with the verification process, and we partner with many retailers that have unique sets of guidelines for their exclusive offers. At this time, ******* requires SheerID to see a school-issued document that shows current enrollment in classes and confirms the students full name, school name, and a current date. As these guidelines are not set by SheerID, we are unable to provide exceptions or make alterations to them.

  
  That said, as no email address was provided, we were unable to see if a support request was submitted to our secure ticketing system. However, do note that all documentation provided to SheerID is instantly purged from our system upon completion of a request, and it is no longer able to be viewed afterwards. Additionally, SheerID is unable to accept the use of an email address as verification for an offer. Instant verification is not a guarantee, and if individuals are not instantly verified, documentation is required to support the information as entered on the verification form.

  
  We recommend that you reach out to our support team at ****************************************** and include your documentation that supports the above required information. Once your documentation is received via email, our support team will be able to review it and further assist. If a mistake was made by our review team, the email team would be able to rectify this upon receipt of your documentation. 

  
  Again, we apologize for any inconvenience you have experienced, and we appreciate your feedback.

  
  Kind Regards,
  SheerID Verification Support
  

  
  

• Initial Complaint

  Date:03/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The complaint is SheerID is lieing about the military verification process cannot be done more than once every 30 days and that is a requirement by the ************************ I called the resort 2 times and they said they do not have a requirement like that. They said I can use every week if I want to. Yet SheerID will still not give me the military discount code.

  Business Response

  Date: 03/13/2023

  Hello ****,

  
  Thank you for taking the time to reach out and leave feedback about your experience. 

  
  SheerID apologizes for any confusion that *** have been caused by the Crystal ******** team. We are a third-party company that assists solely with the verification process, and we must abide by the program requirements that are determined by Crystal ******** and provided to SheerID. The current program guidelines only allow one verification per 30 day period. SheerID is unable to make exceptions to the requirements as they have been set, so we cannot allow any additional verifications at this time. We do apologize for any inconvenience this *** cause. 

  
  We recommend reaching back out to the Crystal ******** team with any additional questions you *** have regarding the offer, or with any feedback regarding the guidelines as set by their company. Crystal ********s team can be reached at ************ or ***********************.

  
  Again, we apologize for any inconvenience you have experienced, and we appreciate your feedback.

   

  Kind Regards,
  SheerID Verification Support
  

• Initial Complaint

  Date:03/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted school verification documents online to this company for a student discount to ***** I went through the STUDENT BEANS APP that references multiple businesses/ websites to get student discounts. I am a 4th-year law student, a single mother at 50 yrs old. I followed the steps and procedures that SHEER ID required for a coupon code. I was sent a few response emails stating my info wasn't current. I sent a current copy of my school tuition, verification letter, screen school of my school portal, and my school ID. The last response from SHEER ID said I had altered the documents and they would not give me a coupon code for ***** I cant believe I was falsely accused of altering my school documents.

  Business Response

  Date: 03/15/2023

  Hello ****,

  
  Thank you for taking the time to reach out and leave feedback about your experience. 

  
  We apologize for any inconvenience you have experienced. Our records show that our support teams are still actively working with you to resolve this issue through our secure ticketing platform. The additional information requested from you to complete the verification process has not yet been received. We await your response through our ticketing platform for resolution. 

  
  Again, we apologize for any inconvenience you have experienced, and we appreciate your feedback. 

  
  Kind Regards,
  SheerID Verification Support
  

  
  

  Customer Answer

  Date: 03/15/2023

   
  Complaint: 19542967
  
  I am rejecting this response because:I have submitted so much personal information. I dont believe it should be this difficult to get a student discount on a pair of tennis shoes. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It appears ****** Fi uses Sheer ID to verify documents. I have submitted my USCG documents to Sheer ID to verify my deployment and job and they have continued to ignore my request. They also have no live agent to speak to and appear very incompetent when reviewing documentation. I pay money for my **************************** plan and they have been refusing to acknowledge or reach out to me in the form of a phone call of actual email. It appears others have had trouble with this buisness in the past. Im starting to think its a made up scam buisness.

  Business Response

  Date: 03/06/2023

  Hello ****,

  
  Thank you for taking the time to reach out and leave feedback about your experience. 

  
  We do apologize for any inconvenience. At this time, ****** Fi sets the eligibility guidelines for their offer, and SheerID, as a third-party verification company, must follow them as they are provided to us. ****** Fi currently extends their offer to Active/Reserve enlisted military members who are currently stationed overseas. As a merchant mariner, you would not currently be eligible for the offer per the guidelines provided to SheerID, and we will not be able to assist with your verification at this time. We do see that our support teams have been in contact with you to convey these details as well. 

  
  For further questions regarding the eligibility guidelines ****** Fi has set for their offer, we recommend visiting ****** Fis help center.

  
  Again we sincerely apologize for any inconvenience this may cause, but do appreciate your understanding. 
  

  Kind Regards,

  SheerID Verification Support

  
  

  Customer Answer

  Date: 03/06/2023

   
  Complaint: 19509792
  
  I am rejecting this response because: As an active *************** I leave the country for months on end so that,

  you can have access to your iPhones, your ********* lattes and drive your cars and use the fuel that is in 

  them. Without the *************** your next trip to ******* you would find empty shelves. I also hold secret clearance and work

  part time on vessels that conduct operations to keep you safe at night. I would ask ****** fi to kindly reconsider or sheer ID to

  extend this curtesy.

  
  
  Sincerely,

  
  
  *********************

• Initial Complaint

  Date:02/27/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to verify my veteran status with this company multiple times and have received error messages each time. This company provides a service to ********** to authenticate my veteran status. The company will not respond so I am unable to receive my veterans discount which ********** offers. In the end all I was is for Sheer ID to approve my veteran status

  Business Response

  Date: 03/07/2023

  Hello *******,

  
  Thank you for taking the time to reach out and leave feedback about your experience. 

  
  After review of your verification request, we can see that you had been previously verified on March 7, 2022. As ********** allows only one verification per military member per 365 days, all further verification requests submitted were blocked due to that restriction. 
  As it has now been 365 days since your last verification, we have now been able to approve an additional verification request on your behalf. You should receive a success email with additional information on how to redeem the discount from **********. 

  
  We apologize for any inconvenience you have experienced, but we are happy we were able to assist with a resolution.

  
  Kind Regards,

  SheerID Verification Support
  
  

• Initial Complaint

  Date:02/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business purportedly provides verification status for entitlement to certain purchase discounts such as student, veteran, teacher's discounts. My issue with this service is that they failed to verify my status as a student and continue to ask for documents that my school, which is strictly online, does not provide. I provided the documentation I have as well as provided the contact info to the school where they could easily verify my status to no avail so this service's incompetence is costing me money.

  Business Response

  Date: 02/14/2023

  Hi ******,

  
  Thank you for taking the time to reach out and leave feedback about your experience. 

  
  SheerID is currently required to see a school-issued document that confirms your current enrollment in classes and contains your full name, school name, and a current date. Our review team noted that the original documents received were screenshots of emails, which are not currently supported documents for verification purposes. We understand that some schools are entirely online and we are happy to accept other documents, besides emails, that show the required information. We apologize for any inconvenience this may cause.

  That said, we are glad to see that you have since reached out to our support team, provided an additional document that was acceptable for verification, and were able to receive the offer. 

  Again, we apologize for any inconvenience you have experienced during the process, and we appreciate your feedback. 

  
  Kind Regards,
  SheerID Verification Support