We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mobile Phone Service

Consumer Cellular
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Consumer Cellular's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Consumer Cellular has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    4.22

    Average of 6,420 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Charles C

      Date: 06/20/2025

      Previously had Version and had no bars, often only SOS. Would have to search for a location in my house to get a signal. With Consumer Cellular have had two or more bars inside my home and outside 4 to five bars. Have had 2 of my friend switch already. Got my service for $20 plus tax with unlimited text and minutes. Remind it highly.

    • Kathy L

      Date: 06/20/2025

      Overall a smooth experience but it did take several calls to get everything in order from previous carrier. The folks on the "switch over" crew were patient and helpful. Setting up the original order was a breeze.

    • Janet W

      Date: 06/20/2025

      I love how inexpensive this service is. They work with you

    • Mark W

      Date: 06/20/2025

      Ordered online. Activation instructions were clear. Customer representatives are also clear and helpful. Saving a lot over what I had, plus enjoying a small additional discount with AARP.

    • Victoria W

      Date: 06/20/2025

      I LOVE Consumer Cellular and have been a customer since 2018. I have purchased 3 phones with them, 2 for myself and 1 for my husband. Each time, I have received excellent transitions with service, the phones, and extra items purchased on their website.I just got a new phone iPhone 16 Pro Max at a discount with Consumer Cellular and had a very smooth transition from my old SE iPhone, keeping my same number with them as always! These folks have great customer service and I highly recommend them to everyone! Keep up the great job Consumer Cellular! Thanks so much!

    • Alan K

      Date: 06/20/2025

      Not quite a great experience. App upload to new phone was interrupted by security prompts that ultimately interfered with COMPLETE app install. At 70, I really didn't need the extra work required to get the new phone a complete sync from the old. Still working out my less used apps.

    • Robert P

      Date: 06/20/2025

      Good service, nice to talk to some one who speaks decent English! I am going to save all kinds of money.

    • susan h

      Date: 06/20/2025

      The Barbie phone through Consumer Cellular is absolutely fantastic. I love it so great.

    • John L

      Date: 06/19/2025

      I needed assistance to get phone working,account activated and billing set. Phone calls were answered by American English speaking humans Thank God! Shout out to ****** who helped me for a lot of that. Phone works great and is a great value at the price for a 2025 model.

    • Gordon C

      Date: 06/19/2025

      I walked into the local retail store here and told the employees that I wanted to switch from *******, but had one concern. I am spending a lot of time in ****** and need good coverage there to the ***** They assured me I would. I got to ****** and had NONE! Your customer service told me that they could do nothing for me, as I was already in ******. I walked into the same store today and the same employees got your customer service on the phone. They now tell me that I have to be a customer for 30 days and pay my first bill before they can turn International Roaming on. NO EXCEPTIONS! COMPANY POLICY!Well, I am flying back next Tuesday and will have to go through the same process AGAIN! Your employees are very poorly trained. I had to buy an esim card to get any service up there and will have to do it again. **************** also told me that they could not refund that money to me AND that I have to have International Roaming turned on before I depart for Canada every time I go. I have seen your company brag about what GREAT **************** you have, and this is my first experience. Something needs to be done.****** *** Oh, the only thing the employees did was give me my account number on the way out the door, in case I wanted to switch back to ********

    Consumer Cellular is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.