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Business Profile

Parking Facilities

City Center Parking

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my monthly parking on 10/14/21, effective 12/1/21. I called the office of City Center Parking (CCP) and was assured that parking was indeed cancelled effective December, and I received 2 confirmations of cancelation. Beginning 12/1/21, and monthly thereafter, I have received repetitive bills for December's parking, plus fees, now accumulating to $211.80 at this time. I have called their office repeatedly; on the occasions I am able to locate a live person, I am assured that I am right, and they will reverse the charges and the problem will be taken care of. That never happens. I have resorted to credit card reversals with my bank (they have sided with me), and ultimately cancellation of the credit card on record. I have since resorted to mailing CCP. My last correspondence was sent on 4/29/22 via Certified Mail. CCP received it on 5/3/22. However, the monthly bills, with additional fees, continues unabated. As there office remains closed to the public, I can find no way of confronting them in person to rectify this situation. I am assuming that, if they continue down this path, my only recourse will be with legal counsel intervention.

City Center Parking is NOT a BBB Accredited Business.

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