Complaints

This profile includes complaints for CTL Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

CTL Management, Inc. has 44 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  CTL Management, Inc.

  9500 SW Barbur Blvd Ste 300 Portland, OR 97219-5436

• 

  Shadow Hills Apartments

  2040 SW Vermont St Portland, OR 97219-1933

• 

  Hunt Club Apartments

  3726 S 180th St Seatac, WA 98188-4574

• 

  CTL Management, Inc.

  PO Box 80826 Portland, OR 97280-1826

• 

  Kings Court Apartments

  16300 SW Estuary Dr Beaverton, OR 97006-7947

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to formally file a complaint regarding a deeply concerning interaction I had with one of CTL Management's collections representatives on 4/21/2025. During the call, the representative was unprofessional, confrontational, and failed to handle the conversation with the expected level of courtesy and respect.Specifically, the representative consistently interrupted me, spoke over me, and did not allow me the opportunity to ask questions or clarify the issues I had regarding the account. Their tone was rude and impatient, and they refused to explain or address the inaccuracies I pointed out in the account ********** addition, the representative claimed that their office had made prior attempts to contact us, yet they were unable to provide any proof or documentation supporting this claim when I requested it. This lack of transparency further eroded my confidence in the validity of the information ************ make matters worse, I was effectively forced to pay the disputed fee because this matter was directly preventing my family from securing a rental property. Due to the urgent nature of our housing situation, I did not have the time or flexibility to go through a full dispute process, and felt coerced into resolving the matter under pressure simply to avoid further delays that could jeopardize our ability to find stable housing.I have documentation that shows inaccuracies in their attempts to collect this debt. Lack of time/date stamps, failure to notify us of fees in a timely manner, failure to provide invoice for carpet cleaning, failure to provide photos, failure to provide statements withing 30 days of final walkthrough, reported to ************* August 13th 2022 which was our move out date yet they did not bill us for this fee before our deposit was refunded, final walkthrough documents state the carpet was in satisfactory condition,

  Business Response

  Date: 04/22/2025

  To Whom It May Concern -

  Mrs. ******** was trying to contact our Regional Manager in an attempt to have her debt waived, with no investigation.

  She was asked multiple times "what resolution are you looking for, so that I can see what I can do to help you" and she refused to answer.   I told her that if she wished to dispute the debt, she would need to do so in writing and I would look into her concerns, or based on the age of the debt I could offer her a 50% settlement amount on an interest free account.

  A settlement offer to close an old account is not coercion. 

  During the conversation, Mrs. ******** repeatedly asked the same questions over and over again, no matter how I phrased the response.   One of those questions was how we could report a debt before she was notified.   The date she kept referencing was August 13, 2022.   As I explained, this is not the date we reported it to her credit, this is her move-out date which serves as the date the account was "open".

  I concluded the call by stating that the call was no longer productive, and that I felt that no offer I could make or answer that I could give would be satisfactory.   I again advised her that the two avenues forward were 1) the settlement offer or 2) submitting her concerns in writing for an investigation.

  Her BBB complaint states that she was coerced into making payment.  As of today, no payment has been received/posted.   Additionally, and with all due respect, the Fjelstads have had since *********************************************************************************************************

  We look forward to a mutually agreeable resolution. 

   

   

   

   

   

   

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23236035
  
  I am rejecting this response because:

  While I was asked repeatedly what resolution I was seeking, I was not given the opportunity to respond. I was spoken over several times, and interrupted every time I tried to respond. When I was finally given the chance to talk, I did in fact ask for the charges to be waived. The offer of a 50% discount was turned down as it was not satisfactory, considering the charges for carpet cleaning are unwarranted. 

  I had to repeat myself and ask the same questions because I did not get an adequate and I needed further clarification that was not provided. I did not ask how a debt could be reported without notifying me, I asked how a debt could be reported on the same day as my move out date (which ********** confirmed for me the date the account was opened and the date the $503 was reported are one in the same August 13th, 2022). I was not given the opportunity to pay this fee or dispute it before it was reported to the credit bureau. We were then sent a debt collection letter in September of 2022 (34 days after the final walkthrough, which stated the carpets were in satisfactory condition). We responded with a dispute letter and did not receive a response. We, understandably, thought the matter was resolved when we received no further communication or bills. We were not made aware of the fees still being active until we tried to apply for a rental and were denied. I immediately took action and am trying to resolve the issue.

  Furthermore, we did not receive an invoice for the aforementioned carpet cleaning, we were also not provided photos of the carpet, we were not notified of date and time of cleaning, did not receive an accurate billing statement within 30 days of the final walkthrough, and statements that were sent lacked date and time stamps. All of these points I had attempted to bring up to resolve this issue, but each time I tried, I was immediately cut off and not allowed to speak. 

  Because of this we ask that the fee be refunded (paid on 4/22/2025) once it has been fully processed. And for CTL Management to correct this with the credit bureau so that it no longer affects my credit score. Please confirm in writing that you are able to refund this fee and update the credit bureau of changes. We appreciate your consideration and are hopeful we can resolve this matter quickly and amicably.

  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 05/01/2025

  I do not know why this is a continuing complaint.

  The account was reduced, and as a matter of customer service only, ******************** agreed to instruct the bureaus to delete.

  As a business, there is no explanation we can give that will be satisfactory to her.   

  The decision was made to delete the account versus continuing this line of communication.

• Initial Complaint

  Date:02/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not liable for this debt with CTL management , I do not have a contract with CTL management , they did not provide me with the original contract as requested.

  Business Response

  Date: 02/10/2025

  To Whom It May Concern:

   

  ***** *********** applied for a unit at out *********************************** in 2017 (306-00-1821).  Her application fee payment was returned and as a result, the application and bank fees are due. 

  ***** again applied at the *********************************** in 2024, and again, the application payment was not honored, resulting in the both the application fee and the bank fee being due. 

   

• Initial Complaint

  Date:12/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of credit filing at the **** village apartments in ******** ****** *** Oct. 14, 2019 Inquired with possible roommate on a apartment, roommate was denied because he had a eviction on his recorded so I decided not to proceed with moving out from my mom's place at apt 38. Every month since 2019 I been given a late payment even through the price never raised nor I never proceeded to use them, they have caused me great harm on my credit and haven't picked up any of my calls over the years, I had hoped it just drop off but they keep refreshing it. My mother was ****** ***** I stayed under her apartment with my youngest brother *****. I demand my credit be cleared of this injustice.

  Business Response

  Date: 12/30/2024

  To Whom It May Concern ;

   

  I believe there to be some confusion on Mr. ******* part as to the origin of this debt.

  Mr. ***** did apply for a separate unit.  The application was cancelled and no charges were incurred. 

  Mr. ***** ***** resided with ****** ***** in unit # ** with a move-out date of October 14, 2019.   In his complaint, he referred to this as his "mom's place" - however, he was of legal age and on the Residential Rental Agreement as a joint and several tenant.   His is financially obligated for this debt, regardless of whether or not his roommate was his mom.

  We would have explained this to him and provided him with information, unfortunately Mr. ***** has not contacted us, instead choosing to file a H3631373932**31**31H complaint and leave a negative ****** review.

  This is a valid account and has been due, interest free, since October 2019. 

  Customer Answer

  Date: 12/30/2024

   
  Complaint: 22744578
  
  I am rejecting this response because:
  I was never informed or explained of this before and never received notice, I moved with my family to **** village with my mom. And most importantly I never even knew I had any debts. And I have attempted to contact **** village and CTL many times over the years.

  But if given a opportunity to amend this im willing to do so if properly communicated. Until then i will not accept this response
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:11/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a landlord tenant dispute. I had a lease and took video of the apartment prior to move in. Detailed notes on move in sheet. Their claim is "deep cleaning" and total replacement of the carpet due to pet damage. My dog was confined to one room and I have video of move out as well as pics. I was not given the option prior to move out to inspect and repair. I also was not given receipts for the carpet and why the whole unit was replaced. I paid the balance due and will pursue in small claims if needed. I called and spoke to a woman named ****** and she was very rude and abrupt and hung up on me and said send a letter. So, I paid the balance due online and will recover. I feel like I have been taken advantage of to refurbish their unit with new carpet.

  Business Response

  Date: 11/14/2024

  Please see the attached letter which has been sent to Mr. **************** has refused to submit a written dispute, even though has been given instructions on how to do so multiple times.

  He talks over our staff, calls multiple in a day and refuses to acknowledge that he has received return calls.   Further, his messages often contain threats, alluding to and semi-quoting state law.   There is no way to constructively respond to these messages in a verbal manner. 

  Verbal disputes are not taken as they do not document the exact scope of the concern(s), tend to escalate and do not give our staff an opportunity to seek clarification and documentation from our property staff.

  We will gladly complete a thorough investigation into his concerns, once we receive a specific, written dispute.  He has been provided with a fax number and a mailing address to do so. 

   

  Customer Answer

  Date: 11/14/2024

   
  Complaint: 22550730
  
  I am rejecting this response because:
  I have dealt with unruly behavior and lack of communication as you can see in their unprofessional response. I simply called for a return call and was hung up on so I tried to call back. I have a written letter going out in today's mail with a demand letter enclosed. So, the written letter they request is on its way. I have in no way threatened anything. I have been talked to like a child and hung up on as a consumer. That is not acceptable. 
  Sincerely,
  
  **** ******

  Business Response

  Date: 11/26/2024

  We have received Mr. ******* written dispute.   

  His frustration with his charges does not allow him to raise his voice and talk over our staff.  He kept repeating that his parents owned rental properties and that he "knew the law and we'd better be careful".   He was told multiple times that we cannot take a verbal dispute and he continued to be aggressive to the point that the call had to be ended and continued calling and leaving messages after that point. 

  His complaint will be considered and addressed in writing in a timely manner.  As this is a Holiday week, his response may not be mailed until the week of the December 2nd.

  Customer Answer

  Date: 11/26/2024

   
  Complaint: 22550730
  
  I am rejecting this response because:

  The process according to California laws has not been followed. The accusations that I was talking over or aggressive are completely false. I had no records as required by law on move out. I needed those records to send a timely written complaint. I called 4 times and received one call back and on a 30 day timeframe to reply. I finally got in contact with ****** and she was rude and would not let me get to my point and hung up and before hanging up stated send in writing. That just is not a professional response and hopefully their phone calls are recorded and can be listened to by a supervisor. I will call and find out who her supervisor is and see if this history can be listened to. I was simply trying to get her as much information as possible so when I sent a letter and was talked down to and that's not appropriate. As you can see in the business response they are very aggressive in their writing. I did state laws and I did state my parents own properties. It's facts and I do believe I was taken advantage of and the process was not followed and depending on their decision I'm fully prepared to go to small claims court to let an independent party decide as I have already made full payment in good faith. Thanks so much **** ******. 
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rental property has dated windows with metal frames. I have complied with all recommendations to combat mold growth such as "Damp Out", Humidifiers and cleaners, none of which, combined or separate, are sufficient as the frames sweat heavily. I have on several occasions asked for them to replace the windows, they have denied all structural refurbishments. I winterized with film on the outside of my unit as I have service animals that will render the film useless if installed inside. I have asked for accommodations so that I could place this film on the out side and they denied that, stating "it is aesthetically displeasing" Mold can cause long term ***** problems for me and my family and a clause in the lease contract puts all mold management on tenants but they are not willing to take this health issue seriously when accommodations are needed. Many neighbors I have spoken to also have had similar conversations about the mold and they have dismissed everyone who has concern.

  Business Response

  Date: 10/31/2024

  Our Residential Rental Agreement does not allow tenants to hang objects outside of any window, ledge,balcony patio or porch.  The request by the resident was to affix plastic on the exterior windows of the building as a course of action to prevent moisture;however, this method would block proper ventilation and prevent air circulation from the interior of the apartment home which could result in increasing moisture in the home.  Additionally, the resident has signed a Moisture Prevention Addendum to the Residential Rental Agreement that assists in preventing moisture growth in the apartment.  It is expected of the resident to utilize the methods disclosed in the addendum on a regular basis in an effort to be proactive against any moisture build-up in their unit. Lastly, on an annual basis, the Property Manager issues a Moisture Prevention letter to all tenants as a reminder in how to effectively prevent moisture in the apartments.  

• Initial Complaint

  Date:07/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My downstairs neighbors have violated their lease the past 3 years and management will not do anything about. According to the law CTL Managment is in breach of contract for providing quite enjoyment since the piece of my environment has been compromised by disturbances by APT 145. The only outcome I get is a call to the tenants and thats not enough anymore. The landlord has a responsibility to make sure every tenant has peaceful enjoyment of property. Which I do not have anymore and my kids are miserable. I am now taking steps and will not pay rent for the noise disturbances that are excessive. Furthermore, our property is a smoke free property to due Rancho Cordova city ordinance and Zinfandel not being able to find an approved location within 30 feet of buildings including garages. Yet my down stairs neighbor smokes weed and it comes into my house. As the parent of my three kids I get to decide what they are exposed to and I do not want them exposed to weed smells.

  Business Response

  Date: 08/07/2024

  Hello,
  
  In the past year and a half, we have received your complaints of loud music/noise and smoke smell coming from your downstairs neighbor, but we have not found any substantiating evidence to allow us to take further legal action. On 1/30/2023 you came into the office and complained that the downstairs neighbor was yelling in the parking lot at 4:30am, but you asked the property manager to not address the complaint with your neighbor and to document it for our records. On 8/18/2023, you emailed the property that your downstairs neighbor was using a punching bag. Our office staff called your neighbor, and the bag was removed that day. On 3/7/2024 you reported to the office that your neighbor was playing loud music before 8am. The office asked you to call courtesy patrol if anything like this happens again after hours when we are closed.
  From 3/11/24 to 7/31/24 you reported you called our courtesy patrol company 9 times. Our courtesy patrol has a record of you calling 5 times and those 5 times when an officer came out, they confirmed there was no music,yelling, fighting or any noise to report when at your neighbors door.
  You then came into the office in May of 2024 and complained of bass vibrating or loud fighting/yelling, but your neighbors denied this.Because your neighbors were denying the accusations, our courtesy patrol also confirmed that there was no noise to report, the property manager explained that we need proof or evidence of the noise being excessive and a disturbance.For example, a video or recording of the noise to file an eviction for complaints like these. In June of 2024 you called the office and told the office your neighbor was smoking on their patio. A member of the office staff went to the unit to visually inspect and confirm. Upon arrival the team member did not see anyone on the patio smoking, nor did they smell any smoke. Then on 6/26/24 you emailed a picture of your neighbor standing outside their apartment, but the photo did not show any proof that the resident was smoking.We want all our residents at ********* Village to have the most enjoyable living experience, while being fair and consistent by following California tenant landlord laws.

• Initial Complaint

  Date:01/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with CTL Management. I do not have a contract with this collection agency. They did not provide me with the original contract, as requested.

  Business Response

  Date: 01/12/2024

  ************** -

  CTL Management, Inc. is not a collection agency.  CTL is the management company for the Chamber's Creek Estates apartments, which you resided in from April 23, 2021 through your move out date of November 1, 2022.

  You were provided with a copy of your Residential Rental Agreement at the time of signing, and it was available on your tenant portal for the entirety of your residency.

  As a result of rent not being paid from July 1, 2022 through your departure on November 1, 2022, legal proceedings were started.

  At the time of your departure, you did not provide a forwarding address to the staff.  All communication regarding this debt was mailed to your last known address, to be forwarded by the USPS.

  To date, we have received no communication from you regarding your account.

  Attached are copies of the original request for payment and itemization of charges.

   

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied at ********************* apartments and was told an apartment was move in ready by ********* who does leasing for the office. I told ******************** was needing to move out asap and she told me basically to apply and as soon as we are approved we can move in. Mind you we spent 85 dollars on an application fee. I got a call from management a day later saying how that apartment is no longer available but we can move into a smaller apartment (a studio) with none of the same amenities that sold us on the supposed apt that was for sure set aside for us. And I quote by ***** the manager ********* must know more than she does about what happened. I was super unhappy and told them I would get back to them. I proceeded to get another call 1-2 days later that they have an apartment the same size we were looking for but it wont be available until a month from our original move in day. The original apt we paid our application fee for apparently had the original tenants refusing to leave resulting in us not being able to move in. TELL ME IF IM WRONG THOUGH an apartment being move in ready, posted to the website as available, and my family being told that apt was reserved for us to move in the next day means no one should still live there while those 3 key points are being sold to the consumer. Terrible management with no communication with each other going on in their office! The manager ***** is very rude and was no help whatsoever. I was appalled that even though I was very kind over the phone she raised her voice at me and told me that I was wrong. I was told there was no way for my money to be refunded. Complete waste of my time and money!.

  Business Response

  Date: 12/27/2023

  To Whom it May ************** Regarding complaint # #******** from *********************; Ive reviewed ********************** complaint, and my apologies for the misunderstanding a refund of $85 dollars for the application fees that she paid for is being processed.  Sincerely,   ******************************* Portfolio Manager CTL Management, Inc. 

• Initial Complaint

  Date:12/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************* We lived here for 9 years, had multiple appliances fail and replaced and found cheap products in what they call luxury townhomes. We paid $70 a month in pet rent, had cheap particle board baseboards which peeled away even though no water was near. There are too many complaints to list but they want to charge us over $4,000 mainly for replacing the baseboards and wear on the kitchen vinyl floor among other things. These people take advantage for any reason and the rent has raised tremendously. This is inexcusable.

  Business Response

  Date: 12/19/2023

  To Whom It May ************************* particular move-out had a severe amount of pet damage throughout the unit and as a result, we had to replace our wooden baseboards (they are not particle boards).  We are happy to provide receipts of what we paid to replace and renovate the unit upon request.  Attached are some photos of the baseboard damages as well.  

  Best regards,

  CTL Management

• Initial Complaint

  Date:11/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Case:126002652 My letter from my landlord Clackamas Trails apartment dated 11/15/2023 and I received the letter dated on 11/20/2023. Clackamas Trails Apartment did not provide me a reasonable time to dispute or inform me about the final bill instead sent the bill to the collection agency named CTL Management *************************************************************************************. On 11/20/2023 I made at payment online amount of $77.14 in the morning around 7:10am. I screenshot and download my confirmation number and requested the confirmation number be sent by an email. On 11/20/2023 at 10ish am I called the collection agency three times in which went straight to voicemail. ****** does not pick up the phone. I left a voicemail to the collection agency ************ and ************ to inform them that I made a payment and I have not received my confirmation email. After researching about the company on the secretary of the ***************, it was listed as a real estate agency not a collection department. I believe they have violated my rights, fraud, misrepresentation, bad faith, not in compliance according to the law.

  Business Response

  Date: 11/21/2023

  *************************** was not sent to a collection agency.   It is clearly stated on the letter that it is the collection department for her apartment management company, CTL Management.  The Residential Rental Agreement and all communication from the property, Clackamas Trails, clearly states the name and address of said management company.

  The billing gave the standard thirty days to pay the account.  There was sufficient time as the notice was mailed November 15, 2023 and the payment was posted on November 21, 2023.    If paid online, there is an option to print a receipt, as well as another receipt that is mailed out within twenty-four hours of posting the payment. 

  Thank you.