Complaints

This profile includes complaints for CTL Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CTL Management, Inc.

  9500 SW Barbur Blvd Ste 300 Portland, OR 97219-5436

• 

  Shadow Hills Apartments

  2040 SW Vermont St Portland, OR 97219-1933

• 

  Hunt Club Apartments

  3726 S 180th St Seatac, WA 98188-4574

• 

  CTL Management, Inc.

  PO Box 80826 Portland, OR 97280-1826

• 

  Kings Court Apartments

  16300 SW Estuary Dr Beaverton, OR 97006-7947

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. The leasing agent lied about the deposit and changed the numbers to make them higher than agree upon in our email. Bait and switch is not legal yet they proceeded to pressure me to sign a contract for thousands more in deposit than what I agree to once it was too late to secure another property. 2. ***** has used her lawyer to harass and threaten me with notices in retaliation to reporting crime, ***** infestations, downstairs neighbors banging on walls, music blasting during quiet hours, domestic violence, trash, dog waste, racial slurs being yelled and more. Im leaving early because I cannot tolerate this harassment and illegal retaliation. 3. I moved into a apartment with holes and a heavily stained disgusting bathroom. The unit wasn't properly cleaned and was documented in the move in inspection yet ***** tried to act obtuse about it. 4. The staff have made defamatory comments about residents to me in an attempt to pressure to me to go to court on their behalf tobevict another reaident despite them harassing me also for complaining about unlivable conditions. 5. ***** and her staff made defamatory comments to me and I was notified by the man doing chimney inspections. 6. ***** failed to inform me of a man who would be on a latter overlooking my unit and I caught him looking in my unit. 7. There are gang bangers, domestic abuser, pregnant women chain smoking, people being visited by their probation officers, drug dealers, etc but ***** chooses to harass, defame and bully me for complaining. 8. This management has been evil, predatory and have violated my tenant rights. This complaint is my final attempt to get them to compensate me for moving costs due to their illegal actions, harassment and deplorable living conditions before I initiate the legal process.

  Business Response

  Date: 07/05/2023

  1.  The email sent to her from our Leasing Agent did contain one typo, which we apologized profusely for as soon as it happened. This email was sent to her after we had already finalized the Holding Deposit Agreement document for signing on her resident portal. Said email was sent as a courtesy to remind her to login to her resident portal to review and sign the Holding Deposit Agreement document if she wanted to move forward with the apartment. That Holding Deposit Agreement document that she was required to review, agree to, and sign within 24 hours of approval very clearly laid out which portion of funds were due for the security deposit and which portion of funds were due for the rent. At that time, all she had paid was a $50.00 application fee; which was offered to refund back when she expressed unhappiness over the increased deposit required. Normally, all approved applicants are required to sign this agreement and pay the base deposit within ****************************************************************** As a courtesy, the deadline was extended an extra week to consider whether or not she wanted to move forward and pay the higher deposit required. She decided to sign and agree to that Holding Deposit Agreement and put the necessary funds down to move forward. Management also went above and beyond to try to help by offering to extend the due date and to pay the first month of rent (without incurring a late fee) to try and offset the additional deposit payment required at move in. 

  2.  Any involvement from our attorney has been within our legal rights. The mentions of crime and domestic violence stem from an incident that happened after hours. The Property Manager asked for additional details so she could further address it, but Complainant declined to provide those details because she stated that she did not want to face retaliation from her neighboring tenants. The Property Manager requested this information several times in writing, but was denied the additional details she needed to address it. ****** has reported sewer roaches outside and will not confirm whether she has seen any bugs inside her apartment. Management explained the pest control process and emailed her a document authorizing interior treatment on several occasions, and she has denied interior treatment. Management has treated the exterior of her building several times and also have completed a property wide treatment for these particular pests.  Regarding music blasting during quiet hours/racial slurs being yelled: this was addressed and has not occurred again for several months based on reports we have received. Trash and dog waste: the Property Manager has personally walked her building and the dog park multiple times a week consistently since these concerns were first reported and there is nothing out of the ordinary going on. As explained to her several times, the dog park services over 400 apartment units and management cannot control those who do not properly dispose of dog waste. The dog park is cleaned at minimum 5 times a week by our Maintenance Technician during the completion of morning grounds. 

  3.  When this was initially reported a few weeks after move in, management requested pictures to corroborate the concerns as these items were not noted by her or our employee completing the move in inspection. We offered to send our cleaner back in to address any cleanliness issues and to put in a work order for our maintenance team to address any wall repair needed. We communicated that once we receive pictures, we are happy to coordinate the necessary repairs. The pictures never sent, despite requesting multiple times.

  4.  Complainant expressed concerns about the neighboring tenants and noise after office hours.  Management issued a legal notice to correct the behavior to the neighboring tenants.  Complainant was the only tenant witnessing the issues she reported, and management explained that in order to act on that legal notice she would need to testify in court about the reported behavior, as per our recommendation from our attorney.  Management was in no way harassing the complainant. 

  5.  This is untrue. Management told the chimney cleaning vendor that we wanted to have an employee present when he cleaned her chimney due to the history of false accusations. We felt that is what would be best for the protection of both of our companies. One of our employees was with the chimney cleaning vendor for the full duration of her apartment chimney cleaning and she was not home at the time. Neither the employee present, nor the vendor present corroborate these claims. 

  6.  There was a leak reported on the other side of complainants building that management determined could have been caused by a clogged gutter. Due to the back to back rain that particular week, management had to bring our gutter cleaning vendor out immediately. This vendor was never on her patio, or any other private space. He was on a ladder checking the gutters on the exterior of the building. 

  7.  None of these claims are corroborated.

  Requests for settlement are denied.  Management will not compensate complainant for rent reimbursement or relocation assistance.  Communication by our attorney was not illegal or retaliatory.  Management has addressed and acted upon on concerns reported by the Complainant to the fullest extent.   

  Customer Answer

  Date: 07/13/2023

   
  Complaint: 20233566
  
  I am rejecting this response because claims are false and will pursue legal action in court. 
  
  Sincerely,
  
  Elexis

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Notice of Violation/Non-Compliance on door. Section 20. WASTE AND NUISANCE of lease as being the issue, loud music coming from your apartment. Called office, Q: how to better understand how it was too loud? A: "The way to know is if you get another complaint." I didnt want to risk getting more violations, but said it makes sense. They passed the phone to manager, was then told they now dont suggest that I try to find out how loud is acceptable. That is what I am trying to know, how loud is acceptable? "management witnessed loud music coming from your apartment that could be heard in neighboring units and the hallway." Q: Is staff hearing my music in the hallway a violation? A: "yes, music in the hallway was a violation." No mention of going inside neighboring units. Date6/2, they said it was for wed also, but no notice or hallway visit, just a courtesy call to the number on file, which was incorrect. Q: Could they listen outside now? A: no. I dont understand why they can come outside my door complaints, but not to help find a solution. Q: Clarification? A: If you contact my manager, they will tell you the same thing, just to turn it down, and no I dont know what that means specifically, I dont have a decibel reader here". To enjoy my right to relax in my home and also share that right with others within fair reason. No way to know before the formal notice that nuisance. 3 violations, the landlord can decide to not renew my lease. This is severe without being aware that I was a nuisance. My reasoning and hearing ability, I thought that the music was acceptable, listening at the same volume since 4/17/2021, no complaints. I believed that it was at normal levels for 9:55am. Sharing this, response was "they just never complained about it before. I have resorted to listening to no music out of fear of another violation until it is resolved. This impacts my ability to enjoy the rental property, as well as relieve my anxiety with music like I have for years.

  Business Response

  Date: 06/05/2023

  While we cant give you a specific acceptable volume level for your stereo/TV, you are living in a community building and any time noise is loud enough to interfere with the comfortable enjoyment of life or property by an entire community or neighborhood, or by any considerable number of persons, we have no choice but to send out a notice of disturbance. Noise, including music and television, must be kept at a level that will not disturb others in the community from enjoying their homes even if it is not during quite hours.
  
  The Property Manager did offer to remove the violation notice from your resident file for customer service reasons, but please remember no level of noise is acceptable if it disturbs others.

  Customer Answer

  Date: 06/05/2023

   
  Complaint: 20137573
  
  I am rejecting this response because:  The arbitrary response makes no sense.  There needs to be an operational definition of what is acceptable "noise" during the middle of the day as obviously anything can be viewed as disturbing the peace from a specific viewpoint.  I was told by management that after office hours, I can listen to music all I'd like and if a tenant complains, they must somehow "record the disturbance" or call police.  If this is true it would seem like no one can listen to music until the office closes and before quiet hours at 10pm, otherwise anyone can be given a noise complaint if the office staff decides to walk over and by their own ears decide if it's a public nuisance? I appreciate that the office is going to remove the notice, but I was not given any clarification.
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 06/06/2023

  Vague Guidelines - CTL Management- ************************* Apt Move in date: 4/16/2021. I have spoken to management, direct communication has proven unproductive, and they have helped me as much as they say is possible. Today I received a Notice of Violation/Non-Compliance on my door. The violation states that section 20. WASTE AND NUISANCE of my lease as being the issue that was out of compliance, specifically loud music coming from your apartment. I called the office and asked how I could better understand when and how it was too loud. I was told by the leasing agent that the only way to know if my music is at acceptable levels is if I get another complaint. I stated I didnt want to try that and risk getting more violations, but I suppose lowering it and waiting to see if its sufficient makes practical sense. The agent passed the phone to the manager and I was then told they now dont suggest that I try to find out how loud I can play my music before it gets a complaint, and I responded that that was exactly what I was trying to determine, just not in the way they were first suggesting. How loud is acceptable? The violation states that management witnessed loud music coming from my apartment that could be heard in neighboring units and the hallway. When I asked management if hearing my music in the hallway was a violation, they said yes, they could hear my music in the hallway and that it was a violation of my lease. They didnt mention going inside neighboring units to hear my music. The violation is dated on 6/2, they said it was also from the previous wed as well, but they didnt do anything like write a notice or come to the hallway like today, just provide a courtesy call to the number on file, which was incorrect. (The phone number has been updated). I asked if they could listen outside in the hallway to verify if it was now acceptable, they said no. I dont understand why they can come listen outside my door for a complaint, but not to help find a solution, it would help tremendously. When I asked who I could speak to for clarification, I was told If you contact my manager, they will tell you the same thing, just to turn it down, and no I dont know what that means specifically, I dont have a decibel reader here, try lowering it 75%, but that could be different with different volumes, verifying that they were not going to help me with a solution beyond saying turn it down, which is the only reason I am reaching out here for help, I want to enjoy my right to relax in my home and also share that right with others within fair reason. There was no way to know before this formal notice of violation that the music volume was creating a public nuisance. If I get 3 violations, the landlord can decide to not renew my lease per the warning notice I received. This seems very unfair to receive something this severe without being aware that I was being a public nuisance. Using my own reasoning and hearing ability, I felt that the music wasnt too loud, and given that I have listened at the same volume since 4/17/2021 with no complaints, it would lead me to believe that it was at normal levels for 9:55am. When I shared this with management, the response was Maybe they just never complained about it before. That is absolutely fair, and in order for me to correctly discontinue the conduct listed above without just banning music, I would like clarification. I dont want to be a public nuisance or have that violation on my record, I want to comply with the rules and help ****** a peaceful environment at these lovely apartments. I have resorted to listening to no music out of fear of another violation until it is resolved. This impacts my ability to enjoy the rental property, as well as relieve my anxiety with music like I have for years. This is more to seek clarification than it is a complaint per se. Thanks for reading!

• Initial Complaint

  Date:05/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CTL MANAGEMENT Account number: *********Date Opened: 07/31/2017 Balance: $696.00 I received a notice that I have collection from CTL MANAGEMENT on my credit report. It says it was opened on 07/31/2017 for balance $696.00 with account number ********* that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA. I would like for this collection to be removed ASAP or I will file a CFPB and FTC report.

  Business Response

  Date: 05/04/2023

   

  This debt was incurred at the time of their move-out from the St. ****** Woods Apartments in ********* ****** on July 31, 2017.  Upon receipt of the notice, they contacted us and we had several telephone conversations between September 21, 2017 and September 25, 2017.

  These conversations culminated in a request for a payment plan.   An interest free 10 month payment plan was granted.

  They made two payments, one October 22, 2017 and one November 13, 2017,  which totaled $139.65.     The Plan was defaulted on, and no further payments were made.

  The original balance was $696.47, less the two payments of $139.65 leaves an unpaid balance of $556.82.

  Copies of all of this information were also sent, per request, on May 12, 2020.

  The balance is correct and has not been paid.

• Initial Complaint

  Date:02/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This a follow up on a complaint for 2/15/2023 Ctl management said I had so much opportunity to pay the money First of all you guys lied I didnt get any writing from anyone neither address Not at 608 or **** The fact that **** also could have send a letter to the **** address but didnt ins the ad ruined my credit says a lot about yall I didnt received any notification Removing it from my credit would compromise yall integrity What integrity exactly ******* peoples lives and lied about it

  Business Response

  Date: 03/10/2023

  CTL Management, Inc. answered all of these questions in our first response.   There was notification from CTL Management, Inc. as well as their own financial institution.     There was ample time for this account to be settled prior to it being reported as a negative account. 

  The account was reported with the correct dates and status.

• Initial Complaint

  Date:02/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well I had to applied for a two bedroom apartment but because of pandemic impact to me making payment thru wouldnt allow me to rent fine even though Ive manage to pay all my ****s during a pandemic they still counted against me which by the way because I was under a rent protection until July of 2022 ******************* said they couldnt count anything against me no worries Thats not why Im filing a complaint I tried to applied for a two bedrooms to cut their costly one bedroom apartment in the same complex denied I went to their sisters apartment They ask for address but never ask for a current address So I added the address I also live in which 608 At******So both **** and 608 are both current So i find out I had a collection from ctl management In the amount of $75 Called them to pay to get it remove they said no For $75 they ruined my credit When I called the apartment that charged me it It wasnt my original apartment I live it was the one I applied I called to find out why The girl ****** from the apartment I applied to to find out why I never received a communication of said **** She said to me well if you didnt put the wrong address you could have find it Mind you I never received any communication from 608 address Also they knew my other address which they could have sent there but didnt and didnt give me a call either I saw no notification from my bank or return anything My friend who also live there didnt get anything from me either so again why ?I would sincerely like to get it remove Ctl management already know how expensive life how hard it is to get an apartment but now also ruined my chance of getting one And by the way I never heard any apartments sent return application fees to collections They will ruined your life at any moment

  Business Response

  Date: 02/20/2023

  ****** paid an application fee to apply for a new apartment unit.

   

  This fee was returned by her financial institution for non-sufficient funds.   There were not COVID protections relating to an NSF charge.

   

  Samilla was notified by us, in writing, and also would have been notified by her bank.   There was ample opportunity to pay prior to this account being reported on her credit.

   

  Our company policy does not offer a "pay to delete" program.   Doing so compromises the integrity and purpose of reporting credit history. 

   

  CTL Management, Inc. will delete accounts if there was an error in the original reporting process.    That was not the case here.

• Initial Complaint

  Date:12/13/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an alert on Sat December 10, 2022 that my credit score had decreased 119 points due to a new account added to my report. I looked at my report to see that I had an account added by CTL MANAGEMENT. This account was opened on 08/08/2022 and reported 11/30/2022. After reaching out to CTL MANAGEMENT several times I finally got a call back and told that an eviction from *************** Apartments in ********, ** and that I owed $5062. I let the lady know (******) that I moved out of that complex in August of 2016 and all paperwork had been completed to get me off the lease at that time. She said that she would contact the complex. She mentioned that if I had been a cosigner that I would still be liable. This makes no sense since several new leases would of had to of been signed since August 2016. This has caused serious harm to my credit and has place an eviction on my rental history.

  Business Response

  Date: 12/20/2022

  **************** filed this complaint the same day he left a message with us regarding his concerns.

   

  I would ask that this case either be closed, or we be given an extension to adequately investigate and respond to his concerns.

   

   

  Customer Answer

  Date: 12/21/2022

   
  Complaint: 18568669
  
  I am rejecting this response because: this issue needs to be resolved immediately. This has had a major impact on my credit score and report due to negligence on behalf of the business. I have not received any calls back regarding the progress of getting this issue resolved and clearing my name.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 01/09/2023

   

  There appears to be a cross in information.

   

  CTL Management, Inc. agreed to have ******************** name removed from the FED.   This is not a collection account, it is an FED for an eviction.    

   

  As ******************** previous roommates refused to sign the release, he is still legally responsible.

   

  However, as a matter of customer service, ******************** agreed to release him.

   

  I have personally spoken to **************** and he considered this issue resolved. 

  
  

  Customer Answer

  Date: 01/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe my landlord had illegally towed my car. I have filed paperwork with the BBB and the ****** ********** of ******** and I intend to take legal action against my landlord. Please view my attachment and let me know if you need anything else. :)Very respectfully/thank you ***************************

  Business Response

  Date: 10/07/2022

  This car was towed legally in compliance with the Parking Addendum signed by the resident which states:  Landlord may tow a vehicle without notice to the owner or operator of the vehicle if the vehicle:  Is parked in a space reserved for Tenants but is not assigned to a Tenant and does not display a parking sticker require by Landlord.  It also states:Vehicles parked in a visitor spot for more than 24-hours risk being towed at the owners expense.
  
  The parking sticker provided to resident at move-in was not displayed in the car and it was tagged for towing for well over 3 days due to non-movement from a parking space which was not reserved for the resident. Although the resident removed our tag, the car was in the same parking spot when it was towed.
  
  We do not feel reimbursement for the tow is our responsibility.  Thank you.