We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Retail Sportswear

Columbia Sportswear Company

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Sportswear.

Reviews

This profile includes reviews for Columbia Sportswear Company's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Columbia Sportswear Company has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.16

    Average of 73 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Gary L

      Date: 11/29/2023

      I went into the Columbia store in the Tanger outlet in ********* ******** to buy several items for Christmas gifts. After being stuck behind a woman for about ten minutes I asked the worker standing around if he could open a register to which his reply was you'll have to wait. After waiting for another few minutes I decided to leave, as I was heading out a worker smirked at me. I asked him where the manager was and he replied that he was the manager. He couldn't bother to help me and continued to smirk at me. Customer service couldn't care less either. They have now lost. a customer for life. Terrible

      Columbia Sportswear Company

      Date: 11/30/2023

      Hello,

      We are sorry to hear you had a poor experience at one of our Columbia store locations. We always want to do our best to create positive experiences for our customers. All of your feedback has been noted and will be addressed internally. If we can assist further, please contact our ************* support team at **************.

      Thank you and have a great day!

    • Jason L

      Date: 11/28/2023

      Would give them zero stars if could. The customer service is horrible and does nothing to help. I was having trouble placing an order online and could not get the order to go through. So I restarted the computer and accidently ordered the wrong size when it rebooted. I called within 5 mins of placing the order thinking this would be an easy fix to change my size but both the customer service person and the manager ***** said they have no way to fix it and that the orders won't go out for a few days/week and for me to mail it back. It's an easy problem for most companies to fix and won't go back to these guys. ***** encouraged me to complain saying it might help them get a better computer system that can handle these problems. Such an easy problem turned into a month ordeal of mailing back and forth

      Columbia Sportswear Company

      Date: 01/22/2024

      Hello,

      We are sorry to hear about a recent poor experience you had when shopping with us online. We believe we have resolved this inquiry on your order. Please let us know if you have any additional questions or concerns. Have a great day!

    • Cynthia H

      Date: 11/26/2023

      Within literally 1 minute of realizing the wrong size was ordered, I contacted Columbia. Was told no modification or cancelation of orders and I would have to pay for the return. Was told I should have reviewed the order more carefully.

      Columbia Sportswear Company

      Date: 11/29/2023

      Hello *******, 

      Thank you for taking the time to speak with us regarding your inquiry. I am glad we were able to take steps to resolve this for you. 

      Let us know if you have any additional questions or concerns! Have a great holiday!

      - T

    • Simone S

      Date: 11/22/2023

      I placed an order to an old address and within ten minutes contacted customer service to change the address. I was told they cant cancel or change the address. They told me to try to contact the delivery service. DO NOT ORDER FROM THEM.

      Columbia Sportswear Company

      Date: 11/24/2023

      Thank you for taking the time to write your review. We appreciate you as a Columbia customer and your feedback is what helps us improve our processes. We do apologize that at this time our system is not able to cancel or modify orders, however this is something we are exploring as an option and hope to implement in the future. 


      Please feel free to contact our customer care team with any other questions or concerns ************.

    • Alicia R

      Date: 11/20/2023

      Like quite a few other reviewers, I am struggling to get a response regarding a missing package. **** marked the package as delivered although I have not received it, but can give me no proof. I informed Columbia who promised to provide follow up within 3 days. It's been over a week and I have reached out to them twice more with no response. Trying to work with **** is also a headache. I recommend avoiding this business.

      Columbia Sportswear Company

      Date: 01/22/2024

      Hello,

      We are sorry to hear about this poor experience you had when shopping with us online. We believe this to be resolved as a refund has been issued on your order. Please let us know if you have any additional questions or concerns. Have a great day!

    • Mark B

      Date: 11/15/2023

      After 2 phone calls and over a hour on hold I proved they sent me the wrong size before I was put on hold they said they had the exact same items in the right size by the time I got to the the part to reorder the items they said they sold out I don't recommend buying from them as I never will

      Columbia Sportswear Company

      Date: 11/16/2023

      Thank you for letting us know! We take all feedback seriously and will take the appropriate steps to improve!

    • Natalie C

      Date: 11/15/2023

      I ordered a jacket on October 17. I received shipping notification and tracking on the 18th. It is now nearly a month later and still no package or refund. Their customer service policies are written with the thought that the majority of customers are dishonest! I have chatted and called at least three times. First your told the package must have missed scans and to wait thirteen business days. You call back then your told an investigation with the carrier needs to be opened and you will be contacted within three days for an update, NO response. I call again and am told I have to wait thirteen business days again then I will have update on product or refund. That puts this into December before resolution unless pushed out further. The carrier STILL shows awaiting package and that pre shipment label was created. I have purchased products routinely from Columbia via online stores or in person. After this experience I would not recommend at all!

      Columbia Sportswear Company

      Date: 11/16/2023

      Thank you for bringing this to our attention. We were able to confirm your package was lost and issued a full refund to you as of today. 

    • Janine R

      Date: 11/08/2023

      Would prefer to give it a ZERO star rating. I ordered winter coats a month ago, but they never arrived. Despite several phone calls and "reassurances" that the problem is being looked into, nothing has happened. They refuse to refund me. They refuse to reship the items (I use the word "reship" loosely. The coats were never sent to the shipping company). I was supposed to get regular updates, but never heard anything. ABSOLUTE SCAM. I have been buying Columbia products (via other online stores and in-person) for years, but never again.

      Columbia Sportswear Company

      Date: 11/09/2023

      Thank you so much for sharing your experience with us. I am sorry to hear that this happened. I did confirmed that we were able to refund your order in full as of today. If you have any questions or concerns, please call our ************* team at ************.

    • Riley G

      Date: 11/02/2023

      These guys stink. Had a product failure and messed around with these guys for days seeking help. Finally, they come back with ship it to them (with me paying) and wait 4-6 weeks for resolution. I will use the money I would have spent toward a new product from different brand.UNBELIEVABLE. These guys dont understand customer satisfaction!

      Columbia Sportswear Company

      Date: 01/22/2024

      Hello,

      We are sorry to hear about a poor experience regarding a Columbia product. We have ensured your feedback was noted to the appropriate team! Please let us know if you have any additional questions or concerns. Have a great day!

       

    • Kevin P

      Date: 10/30/2023

      First day working, cracked and broke at the seams. C***

      Columbia Sportswear Company

      Date: 11/03/2023

      Hello,

      We have tried to contact you regarding this inquiry. If you are in need of further assistance, please contact our ************* support team at **************. Have a great day!

    Columbia Sportswear Company is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.