We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Searchers of Records

Records Recovery Services LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

This business has 1 alert

Complaints

This profile includes complaints for Records Recovery Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Records Recovery Services LLC has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent a check for ****** supposedly for a deed of my house . We just completed some financial records with a lawyer and thought this was something I needed to obtain .. I dont according to my lawyer and the NYC board of housing . This company has all your information, which they can get legally I guess , but then reached out to make money on selling deeds we dont need .. I would likely be refunded the ******,, cause even though they offer it within 21 days it hasnt come and they cashed the check asap I would appreciate your help in thei matter I work way too hard to pay for things that basically are fraud .. thank you

      Business Response

      Date: 08/26/2024

      We, Records Recovery Services, Equitable Business entity. We provide service in which a consumer can obtain a copy of their deed or other records of Title. We do not pretend our identity either. We are valid business entity. We make it understandable that we are not a lawmaking agency or are allied with any governmental agency.

      We, Records Recovery Services have immediately refunded ************************** with check no. 2723 for the amount of $107 .25,it was sent to address you have stated as customer information. Please advise by mail if he does not receive it. Thank you. 

      Customer Answer

      Date: 09/11/2024

      Hi,
      I recently filed a compliant against record recovery services through BBB. I sent a check to them for ****** on 7/22/24 check number 337. They cashed this check . Unfortunately I sent another check for ****** on 7/12/24  check # ***. I stopped payment on this check that costs me 25$. I received  a check from recovery services in the amount of ******. If you feel that is is enough and I will lose the 25& plus the remainder of the ******* which is 11$, then I will accept this . Thanks for your time  Lorraine& ****** ********

      Business Response

      Date: 09/20/2024

      We, Records Recovery Services, ********* business entity. We provide service in which a consumer can obtain a copy of their deed or other records of Title. We do not pretend our identity either. We are valid business entity. We make it understandable that we are not a lawmaking agency or are allied with any governmental agency. 

      We, Records Recovery Services have refunded Mr. ********** with check no. 2723, and has been cashed already. We had also sent you a letter stating this, After the letter was sent, we received a notice from our bank that he had done a stop payment on check which means we shouldn't have sent payment. 

      Best Regards, 

      Records Recovery Services 

    • Initial Complaint

      Date:08/20/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Like the most recent complaint I just read, I got a very professional looking letter with details of my newly purchased home. Although there were a couple red flags so of course I googled the address which quickly gave away that this is a scam. My service fee for them to provide a copy of a document which apparently validates my new property. A property report for $98. Ironically I got another one the same day from another completely different "buisness." Don't be fooled. They look and sound very professional but THEY ARE NOT!

      Business Response

      Date: 09/08/2023

      To whom it may concern:

                  We,Records Recovery Services, Equitable business entity. We provide service in which a consumer can obtain a copy of their deed or other records of Title. We do not pretend our identity either. We are valid business entity. We make it understandable that we are not a lawmaking agency or are allied with any governmental agency.

                  There is nothing false, disingenuous or unreliable in which we manage our business. We disclose in our letter that it is a solicitation and not a bill. The consumer is warned that they have no obligation to pay for our service.

                  As per the complaint from ****************** we have not received any kind of payment therefore she has not accepted our service. If you believe this is wrong, please send us proof of payment and we will gladly refund the amount paid. Thank you.



      Best Regards,

      Records Recovery Services

      Customer Answer

      Date: 09/12/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* Anonymous

    • Initial Complaint

      Date:08/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter in the mail requesting a $98 service fee to obtain a copy of the deed to my home. It states the deed was transferred to a new owner, with a new name listed. My home has not been sold and is not being transferred to anyone. This is a scam solely to get innocent victims to send a check to them at ****************************************************************************************. Others need to know about this scam and horrid LLC.

      Business Response

      Date: 09/08/2023

      To whom it may concern:

                  We,Records Recovery Services, Equitable business entity. We provide service in which a consumer can obtain a copy of their deed or other records of Title. We do not pretend our identity either. We are valid business entity. We make it understandable that we are not a lawmaking agency or are allied with any governmental agency.

                  There is nothing false, disingenuous or unreliable in which we manage our business. We disclose in our letter that it is a solicitation and not a bill. The consumer is warned that they have no obligation to pay for our service.

                  As per the complaint from ****************, we have not received any kind of payment therefore he has not accepted our service. If you believe this is wrong, please send us proof of payment and we will gladly refund the amount paid.   

      We,Records Recovery Services have immediately removed ****************** name,address, telephone number and email from our records. Thank you.

      Best Regards,
      Records Recovery Services


    • Initial Complaint

      Date:01/19/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had received a officially looking letter in the mail regarding a deed I had to pay. I thought i've to pay $96 that about to get my original title to the records recovery services and they cashed it. It turned out, my title company sent the title after wards and the copy mail i got from the records recovery services is just a duplicate copy and not original one . I am just reaching out to try and receive a full refund and my check num is **** cashed on 12/29/22

      Business Response

      Date: 02/06/2023

      To whom it may concern;


      We, Records Recovery Services, Equitable business entity. We provide service in
      which a consumer can obtain a copy of their deed or other records of Title. We do not
      pretend our identity either. We are valid business entity. We make it understandable that
      we are not a lawmaking agency or are allied with any governmental agency.

      We, Records Recovery Services have immediately refunded Mr./Mrs.
      Nallamothu's with check no. **** for the amount of $96.00, Please advise by mail if you
      he does not receive it. Thank you.

      Best Regards,

      Records Recovery Services

    • Initial Complaint

      Date:12/07/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      With no request this company is sending me correspondence that is obviously fraudulent. I have been calling them for 3 days to ask they remove me from their mailing list. The phone number is fake. I would like to be removed from their mailing asap

      Customer Answer

      Date: 01/09/2023

      Nuez

    • Initial Complaint

      Date:11/07/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had received a letter in the mail regarding a deed I had to pay, I am a first time homeowner. I thought I was doing the right thing by paying $96.00 to the records recovery services and they cashed it. I reached out to my mortgage officer and she said it was a scam and now I am out $96, I am just reaching out to try and receive a full refund, buying a house comes with a lot of expenses and if this is just a scam, I would like it all back.

      Business Response

      Date: 12/15/2022

      Records Recovery Services
      6312 ************** #****
      ********, ** 97239

      December 9, 2022

      BBB
      P.O. Box 191279
      *****, ** *****

      Re: 18371091/183733791/18373389

      To whom it may concern;

      We, Records Recovery Services, Equitable business entity. We provide service in which a consumer 
      can obtain a copy of their deed or other records of Title. We do not pretend our identity either. 
      We are valid business entity. We make it understandable that we are not a lawmaking agency or are 
      allied with any governmental agency.

      We, Records Recovery Services have immediately refunded ****************** with check no.2417on11/11/22 
      after she communicated with us, she then informed us that she couldn't deposit the check for some 
      reason at that time on 11/25//22. We sent her a 2n? check no. ****, both for the amount of $96.00, 
      Please advise by mail if you do not receive it. Thank you.

      Best Regards,

      Records ****/'ery Services

      Customer Answer

      Date: 12/15/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    Records Recovery Services LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.