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Business Profile

Uniforms

DENNIS Uniform

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for DENNIS Uniform's headquarters and its corporate-owned locations. To view all corporate locations, see

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DENNIS Uniform has 15 locations, listed below.

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    Customer Complaints Summary

    • 140 total complaints in the last 3 years.
    • 81 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/10/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 25, 2024, at 7:03 am, I placed an order with Dennis Uniform for (2) uniform pieces. I paid at the time of placing my order, and as of today, I still have not received my order or had any communications regarding my order from Dennis Uniforms. This is absolutely unacceptable. I am a single parent, and I simply cannot afford to throw money away. My order is showing on their website as unfulfilled. The status stops at "Order Placed." My order never shipped or anything, yet I have not received a refund. I would like a full refund for this order.

    • Initial Complaint

      Date:05/28/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 11, 2024 I purchased school uniforms online from Dennis Uniform. The total was $71.49. Over the next two months I received a series of emails from Dennis Uniform stating that they were so sorry about the delay of my shipment and that they wanted to do whatever was necessary to make it right. Two months later my shipment finally arrived. Their clothing ran small and the uniform did not fit my daughter. When I contacted Dennis Uniform through their website about returning the items for a larger size the company told me that their policy is that they do not allow exchanges or refunds so long after the purchase is made even though I had JUST RECEIVED THE PURCHASE. This is super scammy! Dennis Uniform is holding onto customers purchases long enough to where they do not have to accept returns. I spoke to my credit card company and they said that they cannot help me because I do not have documentation from Dennis Uniform stating that Dennis Uniform owes me money or an exchange. I have attempted to continue a conversation with Dennis Uniform through their online customer service portal to get them to allow me to exchange the items but have not heard back. I have tried calling them many times and no one has ever answered the phone.

    • Initial Complaint

      Date:05/15/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about June 1, 2024, I placed an order for school uniforms on the Dennis Uniforms website. I paid $238.52 for the whole order. The skirt never arrived and now I cannot get a hold of anyone at this business. I received an email stating that Dennis Uniform is in receivership. I want a refund for the skirt I never received.

    • Initial Complaint

      Date:02/14/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for two long sleeve white uniform shirts and four short sleeve uniform shirts on September 3rd, 2024 (order total $206.67). On September 7th, 2024 I recieved the two long sleeve shirts ($63.90). I have not received the remaining four short sleeve shirts from the company. I sent a follow up email on October 16th inquiring about the status of the remaining shirts but did not hear back. I sent another email on February 10th, 2025 and have still not heard back. The links on their website are not working and ther e is no number listed to call for help. I was charged the entire $206.67 on September 3rd but still do not have the remaining items. I don't care to recieve the outstanding items as they likely no longer fit my son at this time, but would like a refund for the items I did not receive.

    • Initial Complaint

      Date:02/03/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for goods not received and then company closed.

    • Initial Complaint

      Date:02/03/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Just like everyone else! We purchased goods from this company and never got them. Just REFUND OUR MONEY!

    • Initial Complaint

      Date:01/14/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a uniform in October 2024, they claim it takes 4 weeks to ship items. After 4 weeks my status remained the same “unfulfilled” on their website in my account profile. I tried contacting the by customer service repeatedly and no one responds. Every time I call; you can not get anyone on the phone. I am going to the store tomorrow in person to speak with someone if possible. They are clearing ripping people off. I found numerous reviews of people saying the same things online about this store.

    • Initial Complaint

      Date:01/02/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed two orders for school uniforms for my children. Each order was only partially fulfilled. On September 19, 2024 I paid $87.22 for two dresses. Only one has been shipped as of 1/2/25. The dress for $38.70 has not been fulfilled. On Oct 2, 2024 I ordered shirts and dresses. The long sleeved shirt for $31.90 has not been fulfilled.

    • Initial Complaint

      Date:12/15/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 uniform shirts on August 3, 2024 totaling $ 89.18, which includes the shipping fee of $ 10. To date, I have not received the items that I paid for. I have called plenty of times to no avail.

    • Initial Complaint

      Date:12/11/2024

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order placed for 2 green sweatshirts on October 13th. Since then, we have been informed through our school (as dennish uniform was their only uniform provider) that Dennis uniform has gone out of business. There is no way of contacting them. Every number I call results in a busy signal or disconnected. I will take the products I ordered or the money returned. Thank you for help in this matter. Crew Neck Sweatshirt $28.20 Color: 136 - Green Size: Youth - YM Youth Size 10 Logo: Z6O 136 - Green / Youth - YM Youth Size 10 / Z6O School Code: bt00sj_sweatshirts Grade: 3 Gender: GIRLS Estimated ship date not available for this item $28.20 Color: 136 - Green Size: Youth - YM Youth Size 10 Logo: Z6O 136 - Green / Youth - YM Youth Size 10 / Z6O School Code: bt00sj_sweatshirts Grade: 3 Gender: GIRLS Estimated ship date not available for this item SKU 090000Z6O136YM

    DENNIS Uniform is NOT a BBB Accredited Business.

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