We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Uniforms

DENNIS Uniform

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Uniforms.

Complaints

This profile includes complaints for DENNIS Uniform's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

DENNIS Uniform has 15 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 140 total complaints in the last 3 years.
    • 81 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/10/2024

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/16/2024 I placed an order with Dennis uniforms. The order was for 1 sweater, 2 sweatshirts, 2 sweatpants and 6 uniform pants. The total cost for the order was $426.46. The order number is ***********. I am unable to get ahold of Dennis uniforms through email or phone. I have not received my order. I do not know what to do about getting my refund or getting my product.

    • Initial Complaint

      Date:12/10/2024

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi, I placed an order with Dennis uniforms (order #***********) on October 4, 2024. I have been charged for all items in the order but have only received 1/3 items. I am missing the 1/4 zip pullover sweatshirt for $33.90 and the 1/4 zip mock neck micro fleece pullover for $39.90. The items for this order in my account on their site are listed as unfulfilled. I was informed by my son’s school that they have gone out of business. I emailed them for a refund after a call that resulted in me sitting on hold indefinitely on 11/19/24. They have not responded to my email and I attempted to call them again today and the number doesn’t appear to be working anymore. I have not received the items I paid for and would like my money back.

    • Initial Complaint

      Date:12/03/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Uniform items were purchased in 07/2024 in store paid in cash. Items were out of stock and we were told that the items would ship to us in 4-6 weeks. Received one skirt 6 weeks later and it was not the size ordered. Since we paid in cash they left a credit on our account because the employee said they could not give cash refunds. Never received anything from the order. I want a full refund for the $214.35 paid.

    • Initial Complaint

      Date:11/29/2024

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a school hoodie on May 31, 2024, and have been waiting for it because it was back-ordered. Finally, it arrived and was sitting in the warehouse waiting for the lettering to be stitched on. Now that they have closed, I have no way to find out whether the stitching was done and if it will be shipped, or if I can even get my money back.

    • Initial Complaint

      Date:11/27/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 28 2024 I ordered online 2 school uniform polo dresses and paid for them. I never recieved them. I then went into the store on July 12,2024 and ordered another uniform shirt yellow polo shirt and I have never received that either. I also inquired about the previous order on this day as well. I have reached out to them in store and called customer service and still nothing. I reached out to the store manager many times starting September 10 and then again on Oct 9 and was told she would look into it and let me know when she found out anything never heard anything back. I was then informed on Oct 29 that the business was no longer in business and was closed with no one to contact. I reached out to manager that day oct 29 and asked what I needed to do for a refund and no response.

    • Initial Complaint

      Date:11/26/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for school uniforms on June 29, 2024. I received 4 out of 5 purchased items and was told the 5th item was on back order. On September 9, 2024 I received a message apologizing for the delay but reassuring me that my order would be fulfilled. On November 4, 2024 I received a message from my daughter's school saying that Dennis Uniform would be closing their doors and not fulfilling any missing orders.

    • Initial Complaint

      Date:11/23/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with this company on October 13, 2024 later to understand that they suddenly went out of business and I see they took the money promptly from my credit card and when I’ve tried to email to see where my order was I understood from other classmates said they went out of business and are unreachable. I would very much prefer to get a refund of the money they took from my account and not have to go through our legal system to file lawsuit in order to obtain my refund

    • Initial Complaint

      Date:11/22/2024

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau, I am writing to formally lodge a complaint against Dennis Uniforms regarding an online order I placed on June 28, 2024. Despite repeated attempts to resolve this matter, I have yet to receive my order or any acceptable resolution from the company. After months of delays and lack of communication, I was issued a $25 gift card in October as a gesture of goodwill and was assured that the item was back in stock. However, it is now November, and I still have not received the item. This continued lack of fulfillment and unkept promises is unacceptable. I have contacted the merchant numerous times via email and phone in an effort to resolve this issue. Unfortunately, these efforts have been met with either unhelpful responses or complete silence. As a result, I was forced to submit a fraud claim with my bank. This experience has not only been frustrating but has also disrupted my daughter’s school preparation, as the order was intended for her use and the only company I know of that carries this uniform. I am sharing this complaint to prevent other customers from experiencing the same lack of accountability and poor service. Attached, you will find copies of email correspondence documenting my attempts to resolve this issue. Please note that these do not include the numerous phone calls I made in my effort to seek resolution. I respectfully request that the BBB investigate this matter and hold the merchant accountable for their actions. Thank you for your attention to this complaint. Please, reach out to me if you have any questions. Sincerely, ******* ********

    • Initial Complaint

      Date:11/22/2024

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dennis uniforms problem: I placed an order 8-11-2024 for two polo shirts for school, I never got the order, I emailed them three times to ask about it. I found out by accident that they closed their stores, and the website was listed as temporarily unavailable. They closed 10/11/2024 which is more than 2 months after my order, they could have refunded me that amount way before they closed, or fulfilled order, I gave them both options. I am so upset, and now I want my money back. Unacceptable. My order was back in August, way before they closed.

    • Initial Complaint

      Date:11/21/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered and paid for school uniforms that were not received for several months and now the business is closed. They never issued a refund either. I paid ******

    DENNIS Uniform is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.