Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company scammed me told me to file notarization and would close timeshare in week in October 2024 then lost usage for 2024 and they blame resale company but resale company was always keep me updated its eagle crest that ignored 20 emails and phone calls over 6 months ... Then was promised makeup week for loss of usage of even year deed in email but then when I l said okay lets do they starting ghosting my multiple emails again for months now since February I had wanted use for 2024 was told I could lost that now lost 3 months of makeup week at this point I want deedback the even week because this resort not care about their owners

  Business Response

  Date: 04/23/2025

  BBB Complaint # ********
  This timeshare was purchased through a third-party exit company without disclosing this to Eagle Crest. The buyer purchased two timeshares in separate transactions. The first transfer was delayed due to the sellers insistence on meeting the exit companys demand: requirements not mandated by Eagle Crests Governing Documents. These complications led to significant processing delays.

  
  Further confusion arose when the buyer expected to book a WinterOdds 2025 week, which was unavailable due to the delayed deed filingofficially recorded only on March 17, 2025. Earlier in the process, a delay was also caused by opting for remote notarization out of state, despite living near a notary.

  
  The second transfer proved even more problematic, with the transfer fee arriving late and the property still not reflected as transferred in the internal system (AppFolio), despite the deed having been recorded. Eagle Crest waived the first transfer fee as a goodwill gesture due to the drawn-out process.

  
  Mr. ********* was contacted by Eagle Crest Management via phone and mail on April 18 and April 22, 2025, in an effort to address his concerns. Amends were offered for the frustration he experienced related to his 2024 timeshare purchase and usage. The second transaction has since been successfully processed, and these matters with Mr. ********* are now considered resolved.

• Initial Complaint

  Date:12/01/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The complainant details a timeshare purchase made in 1991, prompted by a pressure filled sales presentation during a supposedly free weekend stay at Eagle Crest. Despite the initial promise of enjoyable family ski trips, the timeshare has been largely unusable due to frequent booking conflicts.The complainant notes an apparent decline in the property's upkeep, with some units appearing to be rented out as permanent residences. Now divorced and no longer skiing the complainent expresses concern over the financial burden of ongoing maintenance fees particularly that these charges will pass on to our children posthumously. Consequently, the resolution sought is a complete cancellation of the timeshare contract to alleviate this unwanted financial obligation.

  Business Response

  Date: 12/09/2024

  
  Customer Information:

  ***** ********
  *************************************************** Salmon, ID *****
  Daytime Phone: **************
  E-mail: ***********************************

  VROA Owner Facts:
  Portal is inactive
  Account number **********
  Interval number: *****************
  
  ECM Response: BB Complaint ID: ********

  Greetings

  Thank you for the opportunity to respond to this complaint, we take them very seriously.

  In 1990, ***** and ***** ******** purchased a deeded timeshare at Eagle Crest Resort. I would like to add that the ********* did not acquire a membership but rather deeded pieces of real estate that are part of the Vacation Resort ****************** (****). Because they are deeded pieces of real estate, its not possible to just terminate or cancel the properties. They must be sold/bought/foreclosed/etc. and then retitled in the new owners name, similar to most real estate that transfers title. The recorded deed illustrating the Hamiltons ownership can be viewed here:

  *********************************************************************************************************

  Mrs. ******** shares in her complaint that the timeshare has been largely unusable due to frequent booking conflicts. The Holiday Preferred Plus calendar shows thirty-nine booking weeks available to them in the Holiday Preferred Plus timeframe. **** has a full-time owner reservation team dedicated to assisting owners book their timeshare and provide information on exchange options. The department is open 8-4:30, Monday Friday and is easily reached by phone. The reservation team often provides information on ***** participation with well-known exchange companies and assists owners in facilitating this process. This department can be reached by calling ************ during the hours mentioned above.

  Mrs. ******** also stated that their children would be obligated to assume responsibility for the timeshare upon their passing. **** does not provide information of this nature to owners as these situations differ from owner to owner and are a function of how the deed is recorded. This would have to be discussed with the Hamiltons legal representation, not VROA.

  Owner maintenance fees are assessed to maintain and refurbish the condominium, sports center, road systems and other association assets; as well as provide check-in services,housekeeping, property taxes, insurance, etc. ***************** assets and services provided are subject to increases. The cost to provide these services have increased over the years as well as utility costs, labor and materials like every other business, the association is subject to the same increases.While the associations board of directors carefully manages the **** budget and expenses to keep annual maintenance fees down, they are responsible for the financial health of the association.

  Mrs. ******** reached out in September of 2024 to the associations management company, Eagle Crest Management with an email asking to cancel their membership. Similar information to what is included in this response was provided to Mrs. ******** at that time.Additionally, we have sent the Hamiltons information on options to transfer/sell their timeshare. No mention has been made of their efforts to manage the sale of their timeshare on their own.

  Please let us know if there are any additional questions pertaining to this matter. We are happy to provide you with information as requested. 

  Customer Answer

  Date: 02/20/2025

  Once again, this company is ignoring our valid complaints. Every complaint on the BBB for this company concerns misleading sales tactics and unkept promises. We signed the contract with this company based on what we were told during the sales presentation. We have reached the point where the only acceptable option is to break all ties with this company. It is nearly impossible to sell a timeshare online or on our end period. We are willing to give this ownership back to this company so they can turn around and re-sell it again to make yet more profit. We need someone to reach out to me so a settlement can be reached with this matter.

• Initial Complaint

  Date:10/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  'm at a loss with Eagle Crest Resorts. Weve sent emails to get in touch, but none are answered. My medical conditions have worsened significantly, and I'm now bound to a wheelchair, which makes any form of travel or use of the resort facilities difficult and more trouble than it's worth. This situation has become urgent, and I need a way to resolve this matter promptly. It's incredibly frustrating to feel ignored, especially when my circumstances have changed so drastically. I'm looking for any help you can provide to get a response or resolution from Eagle Crest Resorts.

  Business Response

  Date: 10/28/2024

  ****** ********* -BBB Complaint Response
  RE: 22468884
  Received: 10/24/2021
  Responded: 10/28/2024
  
  Hello,
  
  Thank you for the opportunity to address this complaint, we take them very seriously. In 1993 ****** and ***** ********* purchased a deeded timeshare property at Eagle Crest Resort within the Vacation Resort ****************** (****). I would like to add that *** and Mrs. ********* did not purchase a membership or contract but rather a deeded piece of real estate. Like any other deeded real estate, it must be sold, transferred, bought, foreclosed, etc. and then retitled in the new owners name. The original Warranty Deed is linked below for your reference.
  
  *** ********* has reached out to the associations management company, Eagle Crest Management on several occasions over the past year. Each inquiry has been answered and information has been provided. Unfortunately, even though the available Transfer Options have been provided to him, he continues to request options that arent available. We responded in a timely manner to his 7/23/2024 **************************** complaint as well. *** ********* hasnt been overlooked or ignored; rather, the responses hes received havent fully met his requests.
  
  In *** ********** complaint, he stated that his travel habits have changed. While we can appreciate things change over time, we do not agree that *** ********** usage of his timeshare is a valid reason for complaint. He acquired a piece of real estate and whether he uses it doesnt have an impact on the costs linked with maintaining and operating this association. Owner fees are assessed to maintain and refurbish the condominium, sports center, road systems and other association assets; as well as provide check-in services, housekeeping,property taxes, insurance, etc.

  The above reverenced association assets and services provided are subject to increases. The cost to provide these services have increased over the years as well as utility costs, labor and materials like every other business the association is subject to the same increases. While the associations board of directors carefully manages the **** budget and expenses to keep annual maintenance fees down, they are responsible for the financial health of the association.

  While we empathize with the **********, as noted above, this is not a contract that can merely be cancelled; this is a deeded piece of property that requires it to be sold and retitled in the new owners name. Eagle Crest Management has provided the ********** their options. We encourage the ********** to check back with Eagle Crest Management annually to see if the Association has made any changes to their policies that would assist them in their request to relinquish their timeshare.
  
  Deed:
  **************************************************************************************************

  We hope this information provides a bit more clarity.

  Please let us know if there are any additional questions pertaining to this matter. We are happy to provide you with information as requested.

  Thank you.

  Customer Answer

  Date: 11/04/2024

   
  Complaint: 22468884
  
  I am rejecting this response because: We are having health issues on top of everything else. We do not have the resources, time, or bandwidth to try and find a buyer when we didn't do that to start owning with Eagle Crest. You have a sales team that can find someone better than we can.
  
  At times the condo would not be clean. My wife found a pair of underwear in one of the beds. We have to strip all the beds and gather all the towels and put them in the bathtub downstairs bathroom. We also have to run the dishwasher. Often it would be difficult to impossible to work the TV because there were issues with the controls, or the receiver would have issues or not work at all. The yearly dues go up every year and are almost $1000.00 now and due in January. When we started out dues were nowhere near that mount and were told they wouldn't go up and if they did it wouldn't be much.
  
  Because of medical bills it is becoming more difficult to pay dues. I am currently unable to drive and am not sure of the outcome of medical procedures. My wife also has physical limitations and can only drive short distances.
  
  We were hoping for more compassion from a company that's received so much of our money.

  Sincerely,
  ****** *********

• Initial Complaint

  Date:10/15/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The complaint outlines the experience of a family who felt deceived by a timeshare company after being lured into a contract under misleading promises. Initially drawn by offers such as a $39.99 weekend stay, dining vouchers, and international travel opportunities, they discovered that the timeshare rarely had availabilities that matched their needs. A high-pressure sales presentation, advertised to last 45 minutes but extended to four hours, left them feeling trapped, especially with young children in tow. Despite having paid over $30,000, the family has only used the timeshare once, encountering several issues including malfunctioning amenities. The timeshare contract is binding for another 88 years, potentially burdening their children with unwanted financial responsibility. Given the emotional distress and financial burden caused, they are seeking to cancel the timeshare agreement to relieve this ongoing strain and focus on paying off other debts.

  Business Response

  Date: 10/15/2024

  Please see attached pdf. 

• Initial Complaint

  Date:09/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can't believe I must drag you back into this mess with Eagle Crest Resorts, but here we are again. All I want is the release paperwork they promised me, but I have received nothing. I keep watching the mail, hoping that today might be the day I see their letterhead with the long-awaited documentation, but every day, I am disappointed.We have been in contact via email with them, but at this point, it just feels like they would rather keep putting us off instead of sending us the release docs. Dont say you will do something and then take months to do it or even provide an update first instead of waiting for me to reach out.We know legal paperwork has to be drawn up by an attorney, but even personal attornies do not take this long to get documents together. If this is an annual process as Eagle Crest has previously stated, do they not have a templated release doc they can just pop out one owners information and put in anothers?I'm sick of this constant stress. To add to my frustration, I always have to be the one to reach out to them for an update just to get the same sort of response back. I need them to take action on this so I can move on. Hopefully, this will add some sort of fire under them to help me.

  Business Response

  Date: 10/08/2024

  Please see the attached pdf. 

• Initial Complaint

  Date:09/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Were requesting to cancel our timeshare contract with Eagle Crest Resort and were hoping you can help us get the process started. This was purchased nearly 30 years ago. Despite assurances that we could book our timeshare "any week, any time," this has been possible only once in three decades. Efforts to sell the timeshare have failed, and our financial situation, exacerbated by retirement and significant health declines, now makes it impossible to afford the high maintenance fees.I have severe health issues, including cancer and vision loss, and my wife has suffered a stroke impacting her memory. These conditions make it impossible for us to utilize or even visit the timeshare. We've moved ***** miles away to live near our son who assists with our care, further complicating any use of the property.Given our dire situation, we urgently request your intervention to help us cancel our timeshare contract with Eagle Crest. The financial and physical burdens are overwhelming, and despite our substantial investment, Eagle Crest has not acted to remedy our grievances or facilitate an exit from the contract.We appreciate your immediate attention to this matter and look forward to a resolution that allows us to terminate our burdensome timeshare agreement.

  Business Response

  Date: 10/03/2024

  Thank you for the opportunity to respond to this complaint, we take them very seriously. In 1992 and 1993,******* & ******* ********** purchased a deeded timeshare property at Eagle Crest Resort within the Vacation Resort ****************** (****). I would like to add that ******* & ******* ********** did not purchase a membership or contract but rather a deeded piece of real estate. Like any other deeded real estate, it must be sold, transferred, bought, foreclosed, etc and then retitled in the new owners name. The original Warranty Deeds are referenced below:

  *************************************************************************************************************;
  
  **************************************************************************************************************;

  In the Heinemeyers complaint, they state that their travel habits have changed. While we can appreciate things change over time, we do not agree that the *********** usage of their timeshare is a valid reason for complaint. They acquired a piece of real estate and whether they use it doesnt have an impact on the costs linked with maintaining and operating this association. Owner fees are assessed to maintain and refurbish the condominium,sports center, road systems and other association assets; as well as provide check-in services, housekeeping, property taxes, insurance, etc.

  
  The above reverenced association assets and services provided are subject to increases. The cost to provide these services have increased over the years as well as utility costs, labor and materials like every other business the association is subject to the same increases. While the associations board of directors carefully manages the **** budget and expenses to keep annual maintenance fees down, they are responsible for the financial health of the association.

  
  While it may not have been on their timeline, ******* and ******* ********** are one of the fortunate applicants who have been selected for the Deed Takeback Program. We will be contacting them with the appropriate instructions and paperwork to take those next steps.
  
  Thank you,
  
  
  ******** Rainey | HOA Manager | ************
  ***************************************
  *************************************************

• Initial Complaint

  Date:05/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted to contact the accounting department at Eagle Crest Resort by voice and email for over 6 months in regard to my maintenance fees with no response. I have 2 accounts with them that they consistently apply my payments in error. They apply payments to one account causing it to be overpaid causing the other account to be delinquent. I have no confidence that my payments have been correctly applied which has led to outrageous fees being assessed. I paid the dues and requested help regarding the late fees assessed many times as well as asking for details on their payment plan options also with no response.

  Business Response

  Date: 06/14/2024

  Greetings
  
  Thank you for the opportunity to respond to this complaint.
  
  We have completed extensive research regarding Mrs. ****** complaint and have found some inaccuracies in her statement. The Eagle Crest Management Accounting team has spent a considerable amount of time speaking with *************** over the phone on multiple occasions throughout the past several years and there have been several emailed communications, one recently on May 28th, 2024. This particular communication explained in detail a ledger of Mrs. ****** accounts and payment history.
  
  As noted in our communication to ***************, we have records dating back 5 years whereby payment for both accounts have been sent on a single check and not always in an amount sufficient to cover both accounts balances. The governing documents for the Vacation Resort ****************** (VROA), which *************** is a member of, clearly articulate a requirement that owners pay each account in full on the due date. This having been said, we do accommodate payment plans providing the account in questions tracks to a zero balance. Additionally, we have transferred balances from one account to the other on multiple occasions per the owners request.
  
  Without providing detailed accounting information on this public profile, we have responded to *************** and provided a detailed account ledger which hopefully puts an end to this matter. We have also provided *************** with details on what we will need her to provide if she indeed feels there is a discrepancy on her account ledger.
  
  Thank you,

  
  Eagle Crest Management

• Initial Complaint

  Date:02/20/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family and I have been consistently dissatisfied with the services provided, and we no longer wish to maintain our timeshare.Despite paying an annual maintenance fee that has continually increased over the years, we have witnessed a decline in the upkeep of our condo. The standard of the premises does not meet the promises made to us upon purchase. Furthermore, the exchange process is expensive and does not guarantee we will secure our desired destination.The state of the condo is such that it does not provide a comfortable or enjoyable vacation experience. This situation has reached the point where we feel compelled to use flip-flops in the shower, far from the luxurious experience we were promised.None of my family members wish to visit Eagle Crest anymore, making our investment in the timeshare increasingly pointless. We would instead utilize our funds on a vacation where we can enjoy the premises and feel that our investment is worthwhile.

• Initial Complaint

  Date:01/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are writing to request the immediate termination of our timeshare contract with this company. Our experience with Eagle Crest Resorts has been nothing short of a nightmare, leading to significant financial and emotional strain that we can no longer bear. In ****, we were enticed by a promotion for a free luncheon, tour, and other goodies at the new Eagle Crest resort in *******. We spent an entire day attending presentations and speaking with sales representatives who assured us that purchasing a timeshare would be a brilliant investment for our family. Regrettably, the promises of easy bookings, worldwide availability, and the option to sell back our timeshare have proven to be false. Since our initial purchase, we have encountered countless issues with booking, including difficulties reaching customer service, limited availability, and unauthorized changes to our terms. We were also blindsided by the news that our children would be obligated to assume responsibility for the timeshare upon our passinga fact never disclosed during the sales process. This has further compounded the stress and financial burden of this timeshare on our family. The maintenance fees associated with our timeshare have become increasingly unmanageable, particularly given our inability to use the property as intended. These costs have driven us to borrow money, exacerbating our financial situation. Given these ongoing challenges, misrepresentations, and the detrimental impact this timeshare has had on our lives, we insist on the immediate termination of our contract with Eagle Crest Resorts. We have been victims of deceptive and manipulative sales practices and we refuse to remain bound by a contract that has caused us so much distress. Please have someone reach out to us to resolve this ASAP.

  Business Response

  Date: 01/31/2024

  Greetings

  Thank you for the opportunity to respond to this complaint, we take them very seriously.

  In ****, ***** and ************************* purchased a deeded timeshare at Eagle Crest Resort and later in **** ***** and ************************* purchased an additional deeded timeshare. I would like to add that the ******** did not acquire a membership but rather deeded pieces of real estate that are part of the Vacation Resort ****************** (****). Because they are deeded pieces of real estate, its not possible to just terminate or cancelthe properties. They must be sold/bought/foreclosed/etc. and then retitled in the new owners name, similar to most real estate that transfers title. I have included both recorded deeds illustrating the Johnsons ownership.

  ******************* shares in her complaint that the process to book their timeshare has been difficult and options to utilize the timeshare worldwide were falsely promised. **** has a full-time owner reservation team dedicated to assisting owners book their timeshare and provide information on exchange options. The department is open 8-4:30, Monday Friday and is easily reached by phone. The reservation team often provides information on ****s participation with well known exchange companies and assists owners in facilitating this process. This department can be reached by calling ************ during the hours mentioned above.

  ******************* also stated that their children would be obligated to assume responsibility for the timeshare upon their passing. **** does not provide information of this nature to owners as these situations differ from owner to owner and are a function of how the deed is recorded. This would have to be discussed with the Johnsons legal representation, not ****.

  Owner maintenance fees are assessed to maintain and refurbish the condominium, sports center, road systems and other association assets; as well as provide check-in services,housekeeping, property taxes, insurance, etc. ***************** assets and services provided are subject to increases. The cost to provide these services have increased over the years as well as utility costs, labor and materials like every other business, the association is subject to the same increases.While the associations board of directors carefully manages the **** budget and expenses to keep annual maintenance fees down, they are responsible for the financial health of the association.

  ******************* reached out in August of 2023 to the associations management company, Eagle Crest Management with a certified letter asking to immediately terminate their timeshare. Similar information to what is included in this response was provided to ******************* at that time.Additionally, we have sent the Johnsons information on options to transfer/sell their timeshare. No mention has been made of their efforts to manage the sale of their timeshare on their own.

  Please let us know if there are any additional questions pertaining to this matter. We are happy to provide you with information as requested.

  
  Thank you, 

• Initial Complaint

  Date:11/30/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buyer Beware!I acquired this timeshare from an individual with the understanding from the resort that the week from EagleCrest could be seamlessly transferred to my 'WorldMark' timeshare for ****** points. However, over the years, this arrangement has evolved into only **** points, and now I'm required to pay a transfer fee, which was not part of the original agreement. Adding to the frustration, the annual fees, which were initially reasonable, have consistently increased.Regrettably, my travel habits have changed, and I no longer have the inclination to explore as much. Recognizing the potential burden this might pose for my children, I want to find a resolution. It's worth noting that I've never even visited the EagleCrest resort, making the current terms and escalating fees even more disheartening.

  Business Response

  Date: 12/04/2023

  Greetings

  
  Thank you for the opportunity to respond to this complaint, we take them very seriously.

  
  In ****, **************************************** acquired a deeded Timeshare property at Eagle Crest Resort. I would like to add that ******************************** did not acquire a membership but rather a deeded piece of real estate that is a part of the Vacation Resort ****************** (****).Because it is a deeded piece of real estate, its not possible to just terminate or cancel the property. It must be sold/bought/foreclosed/etc. and then retitled in the new owners name, similar to most real estate that transfers title. It appears that ******************************** uploaded the deed along with her BBB complaint which further illustrates the fact that this timeshare is a deeded piece of real estate.

  
  The transaction in which ******************************* acquired the timeshare was not managed by a member of the Eagle Crest team and information provided during this transaction was not accurate. ******************************* shares in her complaint that she acquired the timeshare from an individual that supplied her with information pertaining to utilizing her **** timeshare with WorldMark and their point-based system in which **** has no association with. She continues in her complaint to reference the declining value of WorldMarks point-based system. Again, **** does not have any affiliation with WorldMark nor does it represent WorldMarks points based system.

  
  In *********************************, she stated that her travel habits have changed. While we can appreciate things change over time, we do not agree that ***************************** of her timeshare is a valid reason for complaint. She acquired a piece of real estate and whether she uses it doesnt have an impact on the costs linked with maintaining and operating this association. Owner fees are assessed to maintain and refurbish the condominium, sports center, road systems and other association assets; as well as provide check-in services, housekeeping,property taxes, insurance, etc.

  
  The above reverenced association assets and services provided are subject to increases. The cost to provide these services have increased over the years as well as utility costs, labor and materials like every other business the association is subject to the same increases. While the associations board of directors carefully manages the **** budget and expenses to keep annual maintenance fees down, they are responsible for the financial health of the association.

  
  ******************************** has reached out to the associations management company, Eagle Crest Management, on several occasions over the past year. Each inquiry has been answered and information has been provided. The most recent communication to Eagle Crest Management alluded to the fact the ******************************** had engaged with an exit company to find a buyer for her timeshare. Eagle Crest Management provided her with known options to divest and transfer her timeshare ownership which includes a cautionary statement about timeshare exit companies.

  
  Please let us know if there are any additional questions pertaining to this matter. We are happy to provide you with information as requested.

  
  Thank you,