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Business Profile

Resort

Eagle Crest Resort

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Eagle Crest Resorts has cut all communication after putting us on a waiting list to be reviewed by their board of directors. The Training and Development Manager of Eagle Crest, ***************************, told us that we would be considered in August and we have not heard anything other than they are "backed up." WIth November and the year's end around the corner, we're afraid that Eagle Crest will force us to pay maintenance fees for 2023 to qualify for our contract to be canceled. We don't want to spend a whole year of maintenance fees for a timeshare we no longer want. We need someone to force them to reopen the lines of communication and give us an update and timeline of where we are in the cancellation process. Eagle Crest may feel like they have us stuck between a rock and hard place, but you can be the advocate we need as the BBB. We appreciate your consideration; it would mean the world if you could get us on the way to a terminated contract before the end of the year.

    Business Response

    Date: 10/31/2022

    Eagle Crest Resort has an ******************** (Eagle Crest Management, ECM) that manages several of the Homeowner Associations on the property and also manages the Vacation Resort ****************** (VROA).  ECM does not buy, sell,or otherwise own any VROA timeshares.  ECM is strictly an HOA ****************** and has never sold any real estate, including timeshares.  *********************************** complaint against Eagle Crest Resort is unfounded as they do not have a contractual relationship with Eagle Crest Resort.  The complaint should be directed to VROA.  Regardless,this response should satisfy as a response for either party.

    In April of ****, ********************************* bought a timeshare property at Eagle Crest Resort.  At that time, Eagle Crest Resort was owned by another company and at that time, they had an active timeshare sales program, but that program has not been in place for over 18 years.  I would like to clarify that ********************************* did not buy a membership but rather deeded real estate that is a part of the Vacation Resort ****************** (VROA).  VROA is made up of owners who share equally in the expenses associated with their assets.  Because Marions property is deeded real estate, it is not an option to just give back or cancel your property. It must be sold/bought/foreclosed/etc. and then retitled in the new owners name, like most real estate that transfers title. 

    VROA recognizes that owners have things in life that requires them to divest their properties.  Because of that, VROA does consider requests to accept title to deeds in lieu of foreclosure but must manage these requests so that the Association finances are not detrimentally impacted which would shift these costs to the other owners within this association.  There is no contractual or legal obligation for VROA to accept title, but they do try to show good will when hardship cases arise. 

    All hardship requests are evaluated annually and if VROA accepts title to Marions deed in lieu of foreclosure, they will be contacted.  Again, there is no obligation for VROA to accept title.  If they have not heard back, it is safe to say that they were not granted a deed in lieu of foreclosure.  They will however remain on the list for future evaluation.  If they are selected as one of the deeds in lieu of foreclosure, they will be contacted.  Until that time, or a time in which Marguarita *********************** this property, they are obligated to pay the owner assessments associated with this property.

    This is a VROA policy and Eagle Crest Management is not able to modify policies of VROA.

    Thank you

Eagle Crest Resort is NOT a BBB Accredited Business.

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