Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a Mindful Box about a week ago with a free gift of an 18 count essential oil kit. The oils seem fake, the smell is off and the scents fades almost immediately on my skin and the texture is like soap.... I put some of the oil between my palms and rubbed it and it produced suds and a white stickiness like soap. I contacted Mindful Souls and they requested a pic, which is reasonable, but my phone wouldn't upload the pic.Also, the meditation shawl looks cheap and the ******** oil in the mindful Box is as bad as the other ones and the amethyst necklace broke the second day.I cancelled this subscription but requested a refund which was refused by them because I couldn't upload a pic. And I get that but I know I am not the first to have these issues and I think they should offer a refund anyway.What really annoyed me is the chat person kept insisting on how great their products are and tried to offer me a pitiful 15% discount on 3 more boxes. That is offensive. Why would I want a discount on junk?!Anyway, I just want a refund.

  Business Response

  Date: 07/15/2025

  Hello *****,
  
  I hope your day is filled with peace and healing. Im reaching out to follow up on your recent concerns and to bring clarity to the situation.
  
  First, I want to thank you for taking the time to share your feedback, we take all concerns seriously, especially when it comes to the quality of our items and your experience with them. Im truly sorry to hear that some of the products in your recent box didnt meet your expectations. Thats never the experience we want for our members.
  
  After reviewing your case, I can confirm that a full refund for the order ********* has been processed on our end. Our agents are required to follow certain protocols before initiating refunds or replacements, this includes requesting photos to help us track quality issues. Since photos were unavailable, we requested to return the items which was declined by you, it limited their ability to act in the moment.
  
  While I understand frustrations can run high, Id like to kindly point out that respectful communication helps us help you more swiftly. Our team is here to support and uplift, not just sell.
  
  That said, your subscription was cancelled already, and no further charges will be made. We truly wish you the best on your journey, wherever it takes you next, and we hope that healing, calm, and clarity find their way to you soon.
  
  With care and understanding,
  Mindful Souls Support Team

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have utilized this service before for a subscription, however the same day that I cancelled my subscription (May 6, 2025), I also placed an order for two separate items, which were not subscriptions. The total of the two items that were taken out of my account, was $66.96. I received a tracking number on May 11, stating that the expected delivery date was May 14. Since May 11, I have been attempting to track my package with the links provided, and on their website. The tracking is not in English, and when you switch the language to English, it states that the package was "not found." On May 22, there was still no tracking information, so I reached out to support. They were not helpful - They only told me to look at the tracking information and to use different web browsers. When I stated that there was no information to track, I did not receive a response.

  Business Response

  Date: 05/27/2025

  Hello *******,
  
  I hope this message finds you well. This is Saurabh from the Mindful Souls Support Team, and I wanted to personally follow up regarding your recent BBB post and your order placed on May 6.
  
  Firstly, Im truly sorry for the confusion and frustration you've experienced. I completely understand how concerning it can be when tracking information isnt clear especially after reaching out for help and not receiving the clarity you deserved. You should have received better support, and Im here to make things right. 
  
  Ive looked into your order, and heres what happened:
  The Blue Kyanite and Black Tourmaline Stone Bracelet you ordered was shipped from one of our overseas warehouses, as it was temporarily unavailable in our US stock. Because of this, the tracking may not show timely updates until the item clears customs in the ***
  USPS *****************************************************start="977" data-end="980"> Once customs clearance is complete, this number will show the latest updates on ********.
  
  Overseas items usually take 1421 working days for delivery, and were still within that window. That said, I absolutely understand that the lack of clear tracking has made this stressful.
  
  To make it right, wed be happy to offer you a 30% partial refund if you choose to keep the item once it arrives. If not we'll be happy to offer the full refund as well. Weve also reached out via email just in case thats easier for you to respond to.
  
  Thank you for your patience and understanding. We truly value you as part of our mindful community and want to ensure you feel cared for every step of the way. ??
  
  With warmth and respect,
  Saurabh
  Mindful Souls Support Team 

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23365283
  
  I am rejecting this response because:
  
  The business responded, stating shipping takes ***** days, and they were allegedly still "within their window," which is not correct, given the inconsistencies within the information that was provided to me. 
  

  The inconsistency that was noticed with their "shipping windows," was that in one email they say ***** days, another says *****, with no real clarification on if items have shipped  

  The order was placed on May 6. It allegedly shipped on May 11. It is now May 30, and I still have not received the package. As of May 26, it had departed their "shipping partner facility," with no updates since. 
  

  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 06/10/2025

  Dear *******,
  
  Thank you for your continued feedback, and Im truly sorry that this experience caused you frustration and confusion. We acknowledge the inconsistency in the estimated delivery timeframes you received, and we completely understand how that may have felt unclear and disappointing. Your concerns are valid, and we take full accountability for that.
  
  While the order was delivered on June 5th, we understand that the delay caused inconvenience. To address this, a 30% refund was issued as a gesture of goodwill.
  
  However, since you have rejected this resolution, weve now processed a full refund for your order. The amount will reflect in your original payment method within 2-3 business days. You are welcome to keep the item, with no need for a return. Snapshots from **** and ****** have been attached for reference.
  
  We sincerely hope youll consider giving us another chance in the future. Thank you again for your time and feedbackits what helps us improve.
  
  Warm regards,
  Saurabh
  Mindful Souls Support Team

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to cancel the subscription box immediately after. They took several days of going back and forth before they finally told me it had just been mailed out. That I could either send it back or keep with a discount. I told her I wanted to send it back for a refund She told me to contact her once I received the box. Which I did the day I got it. I still havent heard back from them. I just want my money back.

  Business Response

  Date: 04/27/2025

  Dear *****,
  
  I hope your day is filled with peace and good energy! ?? This is Saurabh from the Mindful Souls Support Team, reaching out regarding your BBB complaint.
  
  Firstly, I want to sincerely apologize if the process felt drawn out that was never our intention. ?? We truly appreciate your patience.
  
  I want to let you know that we received your returned parcel on the same day your complaint was made, so we were bound by the system. Your full refund has already been processed, and I have attached the refund confirmation along with the subscription cancellation document for your reference. ???
  
  While we had offered options to either keep the box for a partial refund or return it for a full refund, we completely understand that this situation should have been handled more promptly to avoid any inconvenience to you.
  
  Thank you for giving us the chance to make this right. ?? If there's anything else we can do to support you, please dont hesitate to reach out to us at ************************************************************.
  
  Wishing you peace and positivity ahead,
  Mindful Souls Support Team ??

• Initial Complaint

  Date:12/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As with others, I have MANY MANY emails back and forth with these people. They supposedly sent my package and the post office said I received it but I had not. I only received a tracking number AFTER telling them I didnt get my purchase. They supposedly sent another. Again, no tracking number until I asked about that package last night. After I stopped getting the automated responses to my emails I started getting suspicious. I looked them up online. And here I am. Their phone line isnt available according to the message I got when I tried to call. There is no account number and two fake tracking numbers. I uploaded some pictures of the tracking numbers and my order. There are more if needed.

  Business Response

  Date: 02/27/2025

  Dear,
  
  I truly appreciate you reaching out and understand how frustrating this situation must be. I want to assure you that we take your concerns seriously and are here to help!
  
  Your replacement order was processed last month, and I sincerely hope you have received it by now. If thats not the case, or if theres anything else still unresolved, please let us knowwell do everything we can to make this right.
  
  Looking forward to your update, and again, I truly appreciate your patience.
  
  Warmly,
  Saurabh
  Mindful Souls Support Team

• Initial Complaint

  Date:10/15/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for the Goddess necklace and never received my item in my parcel. I have emailed customer service 3 times and have yet to hear any response.

  Business Response

  Date: 10/16/2024

  Hi ********,
  
  This is a copy of the email I've sent you. Looking forward to your response. 
  
  
  I'm ********** part of the Management team in the *************************** at **********************. I hope this message finds you well.
  
  
  Im reaching out because I came across your missing item case and would like to address the situation, resolve the issue, and make things right for you.
  
  
  Please accept our sincere apologies for the inconveniencethis is certainly not the level of service we aim to provide.
  
  
  Id like to offer you a replacement for the missing item, which I can send as soon as you confirm. Alternatively, I'd be happy to process a refund to your account, depending on your preference.
  
  
  Once again, I truly apologize for the experience youve had, and Im eager to resolve this for you.
  
  
  Looking forward to your response.

• Initial Complaint

  Date:10/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reporting this here as I have tried now for three months to resolve this matter within the company itself and have gotten nowhere. I started my subscription with Mindful Souls on 7/18/2024 I paid the fee of $42.17 to get the first Mindful Box in my monthly subscription. After waiting and waiting I emailed them asking why there was not any tracking information given for my box yet since at this point it had been a little more than the allowed 10 days. The response that I got in return was that it was in transit and should be here in three days. So I waited three days, and still no box. I emailed them again they told me that they would give me a discount on my next month for the inconvenience but that my box was in transit and would be delivered any day. Well, let me tell you what I paid $42.17 for, the free necklace that was a special offer for first-time subscribers. No box came no crystals or stones or anything that was shown except for the free necklace. I put the account on hold for August and would have for September as well but forgot and here we are dealing with the same issue with the second box. On September 13, 2024, I paid $31.63 for a mindful ox and here we are October 6, 2024, and still not one box yet and I have $73.80 tied up in this company that basically just stole my cash and never honored their responsibilities. Now they are trying to make excuse after excuse why they haven't refunded my money or sent me my two boxes but they sure do know how to pass the *****

  Business Response

  Date: 10/16/2024

  Dear *******,
  
  
  I'm ********** part of the Management team in the *************************** at **********************. I hope this message finds you well.
  
  
  Im reaching out because I came across your case and would like to address the situation, resolve the issue, and make things right for you.
  
  
  Could you kindly let me know a suitable time when you're available for a call? I believe having a conversation would allow you to share all your concerns, and Ill ensure that everything is addressed, doing everything in my power to rectify the situation.
  
  
  I sincerely apologize for the experience youve hadit does not align with our standards, and Im eager to resolve this for you.
  
  
  Looking forward to hearing from you.

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted this business by phone leaving 5 messages. I have emailed 8 times receiving one email back saying they would help only to not help with my return. This has been over a 4 week period.

  Business Response

  Date: 08/02/2024

  Hi *******,

  Thank you for bringing this matter to our attention. At the same time, we are so sorry to hear that your concern was not attended to in a timely manner. 

  We reviewed your correspondence with us and can confirm that our ****************** have attended to your concern and refund has been issued as requested. We have attached the copy of the emails and the receipt of the refund on this message for your reference. 

  Again, we are so sorry for the unfortunate experience and the inconvenience and we truly a appreciate your patience and understanding on this matter. 

  Please feel free to reach out if you have further questions or concerns and we'll gladly help! 

  Wishing you blessings and love!

• Initial Complaint

  Date:06/25/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never received subscription box #6. Order confirmed may 7th MS1474724. Was working with customer service from may 28th till June 4th when they stopped communicating with me. They said my replacement was on the way, I received a plastic ring instead of my subscription box on June 7th. I immediately sent an email of what I received including a picture. I have never had a response. I have also reached out on June 11th and June 19th still without a response. I have all the email threads, and will forward them if you would like.

  Business Response

  Date: 06/27/2024

  Hi Virginia, 

  Thank you so much for bringing this matter to our attention. At the same time, we would like to sincerely apologize for the delay in our response and for all the inconvenience that you have experienced due to this delay. we appreciate your patience and understanding. 

  In the interim, we reviewed your correspondence carefully and confirm that one of our ****************** already attended to your concern. The subscription was successfully canceled and refund was successfully initiated from our end. Please allow 5-10 business days for the amount to reflect on your bank statement. 

  We also attached a screenshot of the latest email confirming the refund and the copy of the refund initiated from our end. ARN will also be available with 2-3 days. 

  Once again, we are truly sorry for the unfortunate experience. Rest assured that we are with you on this and that we are here to make sure that the issue has been resolved fully. 

  Please feel free to reach out if you have further questions or concerns and we'll gladly help! 

  Wishing you blessings and love! 

  Customer Answer

  Date: 07/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:06/13/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  copy of one of several inquiries emailed to mindful souls support starting April 26th; ALL with NO response as of today.total cost is ***** @ 4 oils = roughly $60 in paid products i have not received re: ORDER #MS1467846 greetings,my order is missing 4 of the 5 Rain Song oils i purchased. please kindly send me the remaining 4 oils i paid for.kind regards,****

  Business Response

  Date: 06/17/2024

  Hi ********, 

  Thank you for bringing this matter to our attention. 

  We reviewed your correspondence with us and we sincerely apologize for the tardy response and for the delay in taking care of your concern in a timely manner.

  We have responded to your email confirming the shipping information and we will continue to communicate with you through email until the issue is resolved. Also, attached here is the copy of the email we sent you as a response. 

  Once again, we are truly sorry for the unfortunate experience and we appreciate your patience and understanding on this matter. 

  Wishing you blessings and love! 

  Customer Answer

  Date: 06/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Please remove any personal information prior to posting.
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:06/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The subscription box for May 2024 has never arrived. The money was withdrawn from my account on May 7th. I checked the tracking number on the 18th and it had never shipped. I emailed customer support. They said they would get back to me in 2-3 days. Radio silence. I have emailed them twice more. No response. It is now June 1st. I emailed again asking for my money back and to cancel my subscription. So far no response. Seems like a case of wire fraud at this point. I've notified my bank this information.

  Business Response

  Date: 06/04/2024

  Hi *****, 

  Thank you for bringing this matter to our attention. 

  We understand where you are coming from and your frustration towards not receiving your box and assistance in a timely manner.

  We reviewed your case carefully and found out that the package was shipped out on schedule but there was no apparent movement on the tracking information after shipment and the order seems to have been lost in the shipping process.

  That said, we have refunded your last order and have canceled the subscription as per your request. We have attached screenshots of the details on this email and have sent a response email confirmation of what took place for your reference. 

  Again, we are so sorry for the unfortunate experience and we appreciate your patience and understanding on this matter. 

  Please feel free to let us know if you have further questions or concerns and we'll be glad to help! 

  Wishing you blessings and love! 

  Customer Answer

  Date: 06/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************