We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Mindful Souls

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 61 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/30/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************

    Business Response

    Date: 12/31/2022

    Hi ****, 

     

    Please accept our sincerest apologies for the delay in our response and in taking care of your concern and request. We recently upgraded to a new system and that change led to the unforeseen closure of our support tickets thus some emails were closed unanswered. We are truly sorry for the unfortunate experience and the inconvenience that it had caused. 

     

    In the interim, I tracked your order and I can confirm that the rest of your order is still on their way to you. Since the Crystal Elixir Water Bottle is one of our fast-moving items, we had to ship them to from a different warehouse to lessen the shipping timeframe instead of waiting for the new stocks to arrive before shipping them out. 

     

    You can track the progress of your shipment here: ********************************************************************************************************************************************

     

    I have also sent this confirmation as a response to your emails and provided an additional offer with regard to your initial request that was missed. Attached is also the screenshot of the said email and we will be waiting for your response to proceed with fulfilling the said offer if you agree. 

     

    Again, we are truly sorry for your unfortunate experience and we are looking forward to making things right. 

     

    A blessed holiday season to you and yours. 

  • Initial Complaint

    Date:12/27/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I received the refund on 1/02/23. Please consider this case resolved.

    Business Response

    Date: 12/28/2022

    Hi *****,


    Please accept our sincerest apologies for the delay in our response and if we may have missed to take care of your concern in a timely manner. 


    We recently upgraded to a new system and that change led to the unforeseen closure of our support tickets. This unfortunately caused delay in taking care of some issues and responding to some of the inquiries and concerns in a timely manner.


    In the interim, we sincerely apologize for the delay in shipping some of the items in both orders MS903223 and MS937436. Unfortunately, I am not showing any recent movement in the tracking information and I am afraid that the package may have been lost in the shipping process. We are truly sorry for this. Please know that this is an exceptional circumstance and is certainly not the experience we want for our customers. We are committed to providing the highest quality products and services, therefore I have refunded the following orders which you did not receive as per your request:


    MS937436 - White Phantom Quartz Cluster - **** - **** Lbs - $33.11
    MS903223 - Witchcraft Kit Box and ********************************************************** style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">
    Both amounts should reflect on your bank statement within the next **** business days. I have also sent you an email confirming both refunds and have attached the refund receipts here. 

     

    Again, we sincerely apologize for the unfortunate experience and we are looking forward to making things right. 

     

    A blessed holiday to you and yours! 


  • Initial Complaint

    Date:12/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried on several occasions to cancel my membership through the company's website, but the option to do so is not working. Every time I call the number listed on their website it rings and rings until going to voicemail (which I have left but have never received a response). I have also tried to use their "contact us" option on the website, but once again have not received a response. I'm a little concerned now especially after seeing so many other BBB complaints.

    Business Response

    Date: 12/14/2022

    Hi ****, 

     

    Please accept our sincerest apologies for the delayed response and if we may have missed your calls. We have received higher-than-usual support requests while being short-staffed, but rest assured that we are doing our best to respond to all messages as to attend to phone calls and voicemails. We appreciate your patience and understanding.

     

    In the interim, we have successfully processed your request and you should no longer incur further charges. We also sent a confirmation of the cancelation to your email for your reference. 

     

    Again, se sincerely apologize if there may have been a delay in processing your request and we appreciate your patience and understanding on this matter. Attached on this email is the screenshots of the email we sent to confirm the cancelation and the canceled account. 

     

    Please let us know if you have further quest ions or concerns. Blessed be! 

  • Initial Complaint

    Date:12/12/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep trying to cancel my subscription but the website will not allow me to. I've called multiple times to speak to someone but they never answer or call me back.

    Business Response

    Date: 12/13/2022

    Hello *******, 

     

    We Sincerely apologize if we may have missed your call and with regard to the delay in taking care of your concern which led to your complaint. We have received higher than usual support requests while being short-staffed, but rest assured that we are doing our best to respond to all messages and attend to phone calls and voicemails. We appreciate your patience and understanding.

     

    In the interim, We have canceled your subscription accordingly and you should no longer incur further charges. We have also sent a confirmation to your email with regard to the cancelation that you requested. 

     

    Again, we sincerely apologize for the inconvenience and thank you so much for your patience and understanding on this matter. Please feel free to reach out to us if you have further questions or concerns and we'll be glad to help! 

     

    Blessings and love! 

  • Initial Complaint

    Date:12/09/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I have had so many issues with this company Mindfulsouls. I almost feel this company is a fraud. Last night I magically recieved $130 charge and had to block them from my PayPal. I have called and left so many messages. I have emailed more than 1 issue. First they sent me fragrance oil and said that It was essential oil. 2nd they told me my payment wouldnt go through and wouldnt help me or let me change info. Then finally I made a new account they sent me the same stuff than last night I was charged 2x for 2 subscriptions. This hasnt even just been over 3 months its been probably around 6. I call I email nothing gets resolved.

    Business Response

    Date: 12/10/2022

    Hello ******, 

     

    We are truly sorry to hear that you have been disappointed with the ******** oil that you received from your first box and about the recent charges. Customer satisfaction is our utmost priority and this is certainly not the experience that we would like you to have. Therefore we reviewed your account and can see that we have recently contacted you about the charges and the duplicate subscription that *** have been added by mistake. 

     

    Please see the copy of the email correspondence attached. Having said that we believed that your concerns were resolved via email and the 2nd order were canceled and refunded accordingly. Additionally, while the duplicate charge was refunded successfully, we also acknowledge that you were disappointed with the ******** Oil that came with your first box. Please know that we are already on top of the situation and have coordinated with our supplier about the matter. 

     

    As a courtesy for this inconvenience caused, we have also added a 30% discount towards your next renewal. Again, we are sorry for the unfortunate experience and we appreciate your patience and understanding on this matter. 

     

    Please let us know if you have further questions or concerns and we'll be glad to  help! 

     

    Blessings and love! 

  • Initial Complaint

    Date:11/21/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Although I'm still awaiting my November box and the tracking information sent does not seem promising. I'll add additional resolution comments once I've received my box.  They did indeed cancel my account and I am grateful for that.  

    Sincerely,

    *************************

    Business Response

    Date: 11/21/2022

    Hi *****,

     

    Please accept our sincerest apologies for the delayed response and if we may have missed some of your messages and phone calls. Please know that this is not something that we intended to do. We have received higher-than-usual support requests while being short-staffed, but rest assured that we are doing our best to respond to all messages and attend to phone calls and voicemails. We appreciate your patience and understanding.

     

    In the interim, are truly sorry for the delay with receiving your box. We have coordinated the matter with the courier and was informed that there were some issues encountered which led to the need of the handling transferred to a different courier. Rest assured that we are already on top of the situation and that your package is on it's way to be delivered today, the 21st of November ***************** the tracking information. Please see the link below for the updated tracking information: 

     

    https://wwwapps.ups.com/WebTracking/processRequest?HTMLVersion=5.0&Requester=NES&AgreeToTermsAndConditions=yes&loc=en_US&tracknum=92612903029859543400017924/trackdetails

     

    We also have canceled your subscription as per your request and we have sent the cancelation to your email confirming the changes. 

     

    Once again, we sincerely apologize  for the unfortunate experience and we are looking forward for the chance to make things right. 

     

    Sending blessings and love your way! 

     

     

  • Initial Complaint

    Date:11/18/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I believe this company's fraud!I order from the company I've never received product, but the have charged my card. The confirmation number Iwas given to track my order doesn't work. They will respond to my 10 emails I sent nor return phone call. I don't know we're to go from here.

    Business Response

    Date: 11/21/2022

    Hi *****, 

     

    We sincerely apologize for the delay of your order and for the delay in processing your request to refund. 

     

    We have received higher than usual support requests while being short-staffed, but rest assured that we are doing our best to respond to all messages and attend to phone calls and voicemails. We appreciate your patience and understanding.

     

    In the interim, we have refunded your order as per your request and the amount refunded should reflect on your bank statement within the next **** business days or depending on your payment institution. Attached is the receipt of the refunded amount. We have sent the response on your email as well confirming the refund. 

     

    Again, we are sorry for the delay and for the unfortunate experience and thank you for reaching out and for giving us the chance to make things right. Please feel free to reach out if you have further questions or concerns and we'll be glad to help! 

     

    Love and light! 

  • Initial Complaint

    Date:11/15/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

    Business Response

    Date: 11/16/2022

    Hi ******, 

    Thank you for reaching out and for bringing this matter to our attention. We truly appreciate it. 

     

    Please accept our sincerest apologies if we may have missed your messages and emails. We recently upgraded to a new system and that change led to the unforeseen closure of our support tickets. I have been tracking which support requests still need a response, and it led me to yours. Please accept our sincerest apologies for this unfortunate experience.

     

    In the interim, I have successfully canceled your subscription and rest assured that you will no longer incur further charges. We also sent an email response to your request confirming the cancelation. 

     

    Again, we sincerely apologize for your unfortunate experience. Please know that this is an exceptional circumstance and is certainly not the experience we want for our customers. We are committed to providing the highest quality products and services and we are hoping to help make things right. We appreciate your patience and understanding. 

     

    Please feel free to reach out to us if you have further questions or concerns and we'll be glad to help! 

     

    Sending lobe and light your way! 

     

  • Initial Complaint

    Date:11/10/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I do want it noted that I did not receive the emails she attached. Perhaps there is a block on my email but none the less, not received. I appreciate my subscription being cancelled.  I also appreciate the timely response.

    Sincerely,

    *************************

    Business Response

    Date: 11/10/2022

    Hi ******, 

     

    We appreciate you reaching out  with regard to your concern.

     

    Also, we sincerely apologize for the delay in responding to your query via email. We have received higher than usual support requests, but rest assured that we are doing our best to respond to all messages. We appreciate your patience and understanding on this matter. 

     

    In the interim, we are truly sorry to hear about the duplicate subscription and if there may have been duplicate boxes that you received. We tried reaching out in August on the email address that we have on record to verify the second purchase and rectify the issue but it looks like our emails may have not reached you or may have been missed. I have attached the screenshots of  the emails to this response. We are sorry for the inconvenience that this has caused. Rest assured that we updated both subscriptions accordingly to avoid duplicate boxes from being sent out while awaiting your response during the event. 

     

    Also, we have successfully processed your request and canceled the two subscriptions in your name. We have sent you an email confirming these changes with further resolution to your concern. I have also attached the said email to this response. 

     

    Again, we are truly sorry for the unfortunate experience and we are looking forward to making it right. Much love and blessings your way! 

  • Initial Complaint

    Date:11/03/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It will definitely take longer than 7 days for final resolution of this matter since some items ship Internationally. At least thats what I was told at one point during email exchanges regarding my large missing order. I will update my final response when I receive my missing items from Mindful Souls. 

    Sincerely,

    *************************

    Business Response

    Date: 11/04/2022

    Hi *******,


    We are truly sorry to hear that you still haven't received the majority of the items from your order MS818748 at this time. Please know that this is an exceptional circumstance and is certainly not the experience we want for our customers. We are committed to providing the highest quality products and services and we are invested in resolving this matter for you at the soonest possible time. 

     

    Having said that. We reviewed the order and it looks like the package may have been lost in the shipping process. We have sent you a resolution and offer to your email and we are hoping that you could give us another chance to make things right. We also have sent you the full detail of the offer to your email ************************** Attached in this response is the copy of the email sent. 

     

    Again, we sincerely apologize for your unfortunate experience and we appreciate your patience and understanding on this matter. 

     

     

    We are hoping for your response. 

Mindful Souls is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.