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Business Profile

Retail Shoes

Adidas North America

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Reviews

This profile includes reviews for Adidas North America's headquarters and its corporate-owned locations. To view all corporate locations, see

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Adidas North America has 73 locations, listed below.

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    Customer Review Ratings

    1

    Average of 111 Customer Reviews

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    Review Details

    • Tim J

      Date: 07/18/2023

      Terrible experience with defective product. Purchased a pair of mens soccer cleats for my 12 year old daughter (size 7). Soul ripped off in less than 2 months, not even an entire season. This happened the night before a tournament so we needed to purchase new cleats the following morning. The defective product was returned and the company has been processing the claim for over *********************************************************************************************************************************** provide a specific timeline to settle claim.Ultimately, it does appear I will receive a refund by way of a gift card for the amount of my purchase. However, I find this resolution unsatisfactory as this was a specialty item needed for a specific timeframe. Ive already had to purchase a new pair of cleats and by the time the refund is received the season will be over. Clearly I wont be purchasing a pair of cleats from this company for any upcoming season.

    • Stephanie B

      Date: 07/11/2023

      Worst experience ever back in 2021 I placed an order for Adidas Yeezys. For whatever reason they charge my card three different times and sent me three pairs of shoes. I end up sending every pair back. And only got refunded financially for two. I have been going back-and-forth with representatives. And for whatever reason they cannot refund me my money Ive given the option for them to give me a gift card so I can at least spend my money back with them and its taking two years for any responses. I called back every ************************************************************** if they can somehow refund my money and every time a representative wants to push it off on another representative and say that they were going to call me back knowing they dont call customers back. At this point they owe me over $300. *** called in numerous times trying to get this text as well as all of my order numbers and ticket numbers trying to receive my money back and at this point no one can help me. I dont want to walk into a store because I place the order online. But it seems like the online people are not willing to help. I would definitely be happy with getting a gift card and spending my money back with Adidas. But I dont want to lose out on over $300 just because theyre back and cant figure out how to re-compensate me. ITS BEEN 2 years PLEASE HELP ME !!!!

    • J****

      Date: 06/30/2023

      J****

      Date: 06/30/2023

      Terrible customer support. I made the mistake of assuming they'd treat customers like humans, and turns out I was wrong. I purchased a pair of sneakers only to see there was an active promotion that if I purchased 2 pairs I'd get $60 off, so I tired to use the chat tool to get customer support and see if I could get the discount applied if I purchased a second pair. It broke down on me several times and I never got to speak to anyone, so I purchased the second pair after that thinking it would not be an issue to get the discount applied retroactively by customer support via email. WRONG. They couldn't even understand my request and told me no. So I finally tried with phone support, who said because email support (who didn't understand my request) said no, they also are saying no. When asked if there was anything else they could help with, I very politely asked to speak to a manager just to express my frustration - I even told the agent I understand it wasn't their decision to make or fault. They proceeded to ignore me and tell me "well if there's nothing else I can help you with I'm going to hang up", to which I replied "You can help me by connecting me someone I can express my frustrations with such as a manager" to which she said "Ok well I'm going to hang up now" at which point I started trying to reply but she did indeed hang up. In short: NEVER EVER order directly from Adidas, whoever is heading their customer support team needs to be fired immediately. Go to REI or a good retail store who actually understands delivering customer care and a good experience.

      Adidas North America

      Date: 07/03/2023

      We are sorry to hear about your experience. We do not see you contacted our CS team under the information provided to the BBB and we do not see an order under this email address.

      J****

      Date: 07/03/2023

      No, I made the purchase & contacted support under a different email. If you'd like to actually help me, feel free to provide me with a way to contact someone directly with a reference number I can use.

    • Gerald M

      Date: 06/30/2023

      Gerald M

      Date: 06/30/2023

      Placed my order and it was delivered I got home and no package. Filed a claim with ***** and with Adidas which took over a month to get a response back because I kept calling. Adidas responded with ******* my claim because I didnt request a signature for delivery. I was told that I was sent the tracking number and should of requested a signature and since I did not, my claim was denied. Where does it say anything about customer needing to request a signature for delivery and that if you dont and anything happens to your package they wont be responsible.

      Adidas North America

      Date: 07/03/2023

      We are sorry to hear about your experience. Regretfully, we do not see an order under this email address and we do not see any contact with our CS team. We are unable to assist without a valid order number. 

       

    • Christy R

      Date: 06/28/2023

      You think Adidas is this great company that has been around a long enough time to know that customer satisfaction should be number one, but they're not. And I know that Adidas lovers are not going to read this review, but just writing it is making me feel better. My daughter's shoes started squeaking REALLY LOUD after only 2 months and they refuse to refund or return them. So basically, what they are saying is "Our shoes only last 2 months, and we are fine with that". I called twice to speak to someone about it and when I asked for a Manager both times, conveniently, no manager was available. I will never, ever buy Adidas products again.

    • Candice B

      Date: 06/22/2023

      Candice B

      Date: 06/22/2023

      This company doesn't care about customers after receiving their money. Either there was negligence in their DTC warehouse and retraining needs to happened OR they need to monitor for theft. I ordered 4 pairs of shoes and received one. I called them immediately upon receiving notification with picture of 1 box delivery yet recorded as full delivery. The singular shoe box label says 10 lbs which leads me to believe the "error" occurred at their warehouse.I was told to take and email pictures and that I would get a response in two days. No communication whatsoever for 2 weeks. I had to keep calling to verify receipt, to check status and then today I'm told they cannot do anything because their system says delivered in full. I was then told to take my case up with ***** if part of the order was missing. They offered apologies ie word service and nothing else not even a manager or higher up name to review my evidence. They offered to note my account. I called ***** and they advised that adidas send a shipper waiver because my claim would get denied w/o one so I called back to get one. They told me they did not know what I was talking about and that they would then send a letter of their decision only.So now I'm supposed to eat $500 and just be okay with it? No. I'm letting everyone know if you care about your coin and expect some level of customer care avoid **********************.

      Adidas North America

      Date: 07/06/2023

      We are sorry to hear you're missing items for your order. We see the warehouse has issued a refund for the missing items, please allow 2-3 business days for processing. 

    • Robert N

      Date: 06/20/2023

      Adidas CS is a joked - ordered two pair of shoes and ***** get anyone to respond, but an automated reply. Bushing the responsibility to to contact Footlocker - I bought the shoes from Adidas - fill the my order.

    • April C

      Date: 06/15/2023

      I bought *****'s which arrived with many defects, stitching broken, glue on the sides, stiching in the front coming off. The pictures were CLEAR, very clear. The shoes are all black and the stitching is white. Once there is a decisiion by the warranty department, they will give the case to NO ONE else to review. This process is horrible and the warranty department must need better computers to view the pictuers. I also asked to speak to a Supervisor and they let me know, the supervisor is going to tell me the same thing, NO helpp at all. I will never by another pair of *****'s from Adidas ever again.

    • Michael A

      Date: 06/13/2023

      Worst shipping system for orders, I recently order to running shoes for myself and my son and so dissapointed on the shipping On Track method. It is never ever accurate.1LSCXON001WRN4S this is the tracking number for my order, it said that will deliver yesterday and then today it hasn't been delivered yet, go to website to track and it doesn't even show out for delivery. I feel like to much hassle for something that as a customer I am paying for. Definitely staying away from ordering again

    • Brian L

      Date: 06/11/2023

      Received Yeezy boost with defect and they will not allow me to return them. Lost a lifetime customer.

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