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Business Profile

Grocery Delivery

Thrive Market Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Delivery.

Reviews

Customer Review Ratings

1

Average of 11 Customer Reviews

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Review Details

  • Jenny D

    Date: 06/07/2023

    Took me 8+ requests to cancel my 4 plus year subscription.
    USER: Hi! Please cancel my acct, I can afford it going forward.
    BOT: Please clarify, here's what I found ??
    USER: Cancel my membership
    BOT: We are really sorry to hear that you're thinking about ending your access to Thrive Market. Which one of these reasons best explains why you feel that you wouldn't use the membership?
    BOT: You must make a selection to proceed ??
    USER: Selected: I prefer shopping locally
    BOT: Thanks for your feedback.
    BOT: Which of these best explains why you prefer your local stores over Thrive Market?
    USER: Selected: Prices are better in my local store

    BOT: Thank you. Our Member Services team can help you make changes to your account. We will connect you to a team member now.
    BOT: Connecting you to one of our Member Services specialists now. Chats will typically be answered within 5 minutes.
    BOT: We appreciate your patience while we wait for the next available agent. Please do not close this window and please wait until you're connected to send additional messages.

    USER: Please just cancel the account. I can’t manage the added membership fees at this time. Thank you.

    BOT: We are really sorry to hear that you're thinking about ending your access to Thrive Market. Which one of these reasons best explains why you feel that you wouldn't use the membership?
    BOT: You must make a selection to proceed ??


    USER: I literally cannot pay for this account anymore. Please cancel it.
    USER: It’s not cost me 15 mins just to cancel an account I never use.
    USER: CANCEL THE ACCOUNT
    USER: Can you confirm please?
    USER: Hello?

    USER: No. Cancel please
    USER: I’ve been on hold
    USER: For 10 mins. Just cancel the account.
    I specifically asked over 8 times for the account to be cancelled, but your software limitations will not let me show that.

Thrive Market Inc is NOT a BBB Accredited Business.

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