Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the last two weeks (1/2 and 1./8 2024)my trash has not been picked up. I did not report the firstoccurrenceas I assumed it was an oversight. After thesecondmissed pick up (today) I contacted customerservice and explained the situation, I also asked that a supervisor contact me back. Early this afternoon, I noticedthe lids of my can were open and upon inspection only a few bags were removed.I had also contacted the township, who later informedme that they receivedan email back from County Hauling stating that my cans were "loaded" with cat litter. I am not sure how they know what is in my bags of trash, and even if so, whatwas I not contactedif there was an issue? I think itsfair to expect twice the garbagewhen it is not picked up for two weeks in a row. I have two96 gallon wheeled cans that are compatible with garbagetruck lifts, The cans weigh 38 pounds a piece empty and I weighed them today. one can weighs 78 pounds and the other 85. Their own customerservicetells me I am allowed no more than 10 bags of trash weighing 35 pounds each so I am clearly under the limit. I have the same trash every week and nothing has changed so I am curious why there is a refusal to provide the serviceI pay for. I have still not been contactedby a supervisor and wish to speak with someoneon this matter.

• Initial Complaint

  Date:01/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  County Hauling never sent a statement for garbage services. Sent a bill through the mail after 3 missed billing cycles. Sent bill to an incorrect email. Never received notification of quarterly bills but did receive a cumulative bill. Called the company and they said that they sent it to wrong email, no other notification of payment, but the current payment is my responsibility. No notification when service started in the township that we would not receive bills.

  Business Response

  Date: 01/22/2024

  We sent several bills to the email registered on the account *******************.  If you prefer to have bills mailed please contact our customer service department and they can adjust that going forward.

• Initial Complaint

  Date:11/26/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay for trash pickup service. As part of this service, they are supposed to take one large item per week. I placed a full size mattress out for collection the night before service on 11/16/23. The hauler did not take the mattress. I called the office on 11/17/23 to inform them they didn't take it. I was told it would be taken care of right away. They never came back.
  The trash hauler came again on 11/25 and did not take the mattress again. This time I immediately walked outside and offered to put the mattress in the trash truck myself. I was told no, they would finish the street then come right back. They lied and never returned. I have called multiple times during this time and it has never been taken away. I have paid for a service I have not received. This is called defrauding the customer. I would like the job finished and financial restitution in the amount of $5,000 for fees and penalties. It has been 10 days, and 2 missed cycles of trash hauling. The mattress remains in my yard at the curb.

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My trash has not been picked up for 4 weeks and I have called 7 times to request it to be picked up with 3 escalations to a supervisor. Since there are no direct escalations to supervisors I have to assume they actually send them.
  
  This is absolutely unacceptable and an embarrassment to what I’m assuming you are trying to pass off as customer service. Using the excuse that the supervisors “travel” a lot is shameful considering in the modern day we have cellphones and mobile internet.
  
  I plan to bring these inactions up at the next commissioner meeting and hope they choose to go with another trash service.
  
  In the meantime please get this issue resolved and give us a partial refund as you are not performing the duties laid out in the invoice that we paid.

  Business Response

  Date: 11/13/2023

  We will have a route supervisor reach out to your regarding your complaint and submit this to dispatch for pick up.

  Customer Answer

  Date: 11/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** **********

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 10/03/23
  
  County Hauling employee threatened to not pick up my elderly grandmothers trash because there were too many cars on the street. They told her she would have to start carrying it up the street. And that next week they would NOT be picking it up.
  
  this is not the first problem. as I actually had to call the company next month because they did not pick her trash up but did the rest of the street.

  Business Response

  Date: 10/03/2023

  I have forwarded this information to the route supervisor and he will also contact you regarding this issue.

• Initial Complaint

  Date:09/11/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  County Hauling started our garbage pick up at beginning of year. We received an invoice at the very beginning, but then that ended. I then started getting delinquent notices and hit with late charges and threats of termination of service. Statements are not being issued and this is a quarterly bill, it is impossible to remember to pay a bill that isn’t monthly and threatening letters can make it to my home but not a statement.
  I also noticed not all of my garbage is being collected. I had 2 small kitchen bags in a can and they took only took one. The amount I had did not exceed the amount we can leave out. This resulted in an animal getting in can and it spreading garbage everywhere. I had no idea they didn’t take the other bag bc no reason they shouldn’t take both. This has been a problem, they only take part of the garbage but want all of the money. All my neighbors have been complaining, this is a huge problem.
  
  I want a refund of any late charges, I want statements mailed to me and I want all the bags taken from the can.

  Business Response

  Date: 09/12/2023

  I sent an email with my contact information and confirmed billing address for future invoices.

• Initial Complaint

  Date:09/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 11, I called county hauling regarding a 900$ bill I discovered at our neighbors house (our grandmother) who passed away. We were going through her old mail and found the bill, which was addressed to her with her address. It had my name and address in the description but never received it at my address. I called immediately to try to get the situation rectified and explained I never received at my address. They did not care and would not remove late fees (which was 80% of the bill) which I never received. I paid $347 dollars to not get sent to collections and they sent me a confirmation email with the wrong name and address again. I called back and they changed it. I set up a payment plan to be deducted on the 22nd of every month only to keep the account in good standing until I could talk to a supervisor or manager (which they said they do not have one in the building). A week goes by and I get a call from their collections department regarding my bill, she confirmed I made a payment and would put a request in to take off the late fees, they denied with no explanation. I accepted as a loss as I received no calls/emails from a supervisor regarding my account. The next month they decided to deduct the money on September 8. 12 days after my payment plan authorized them to do so. I called, they told me to email the supervisor. Never got a response. Called again this morning to check on the email status and if there was anything I could do to talk to a higher up, they told me no. They also said the wrong name on the account again, saying it had us listed as a tenant on somebody else’s account, we own our home so this is not the case. She said she’d look into that. Long story short they have been giving me the run around for 2 months and I need help getting this rectified. Thank you.

  Business Response

  Date: 09/12/2023

  I will have a Collection manager call you today to rectify the situation.

• Initial Complaint

  Date:09/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Does not pickup trash on designated trash pick up. Call to complain and always told they will let dispatch know. The trash still sits not picked up.

• Initial Complaint

  Date:08/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are not picking up garbage. This problem has been since December 2022, their first business day. I have called Shaler Township about this, it was picked up at first. The problem became worse as time went on. The street is very busy with traffic travels very fast. Our house is the only one located for pick up on his sde of the, the traffic may be a problem, there is nothing I can do about that. One month for every week they had to be reminded. This last past Friday garbage aws put out night before at poper time in evening. Fridaybis pick up day, by 1:30 of that day, no pick up. The twonshiop was promply called. The phone was hung up and township called back, saying that garbage was put out late and no time to pick it up, A neighbor will support correct time put out. All asking for is pick up on scheduled day. All we want is regular pick up onregular day. thank you.

  Business Response

  Date: 08/22/2023

  We have no records of a miss at this address since March of 2022.  Where was this reported?  I will follow up with the route manager to check this area.

• Initial Complaint

  Date:08/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received a bill from them from 1/12/2021. It does not have my correct account number and I didn’t even live at this address then. Not the first time this company has tried to double bill me or process my payment correctly… just a year or so ago they tried to say I owed 220 a month after they cashed the check and did not apply it to my account. I’m not gonna pay a deceased person bill just because they put my name spelled wrong on the front. The girls that answer the phone are rude and unhelpful

  Business Response

  Date: 08/14/2023

  Can you please provide the account number on the invoice you received and the service address so we can look into this matter?

  Customer Answer

  Date: 08/14/2023

   

   

  The account number on the invoice is ******* My actual account number when i log into the payment portal is ******* In the past this company has cashed a check of mine and not even applied it to my account and have had to call with proof of canceled check.

   

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ******* ***********

  Business Response

  Date: 09/22/2023

  From: Christina M******* ***************************
  Date: Fri, Sep 22, 2023 at 3:09 PM
  Subject: Complaint ID* ********
  To: Better Business Bureau <[email protected]>
  
  
  We called this resident and did resolve the issue and clarified the account number.  This should have been a resolved issue.  Please advise if it was not.
  
   
  
  Regards,
  
  Christina ** M*******