Reviews

This profile includes reviews for Armstrong Cable Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Armstrong Cable Services has 16 locations, listed below.

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  Armstrong Cable Services

  437 North Main Street Butler, PA 16001

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  Armstrong Cable Services

  531 Perry highway Zelienople, PA 16063-0040

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  Armstrong Cable Services

  9328 Woodworth Rd North Lima, OH 44452-9712

  
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  Armstrong One Wire Customer Service Center

  109 E Jarrettsville Rd Forest Hill, MD 21050

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  Armstrong Cable Services

  1 Armstrong Pl Butler, PA 16001

Review Details

• Review fromRosa W

  Date: 08/31/2023

  1 star

  Rosa W

  Date: 08/31/2023

  Put in fiber optic and our service has gotten WORSE. Its slower and the quality is fuzzy and breaks up often. DO NOT RECOMMEND!

  Armstrong Cable Services

  Date: 09/18/2023

  If you are still having issues, please call our customer service center at **************. We would be happy to assist you.

• Review fromRick K

  Date: 07/26/2023

  1 star
  Armstrong Cable service is the most unreliable service we have ever had. The EXP service only works half the time. We are forced to unplug the box and restart the system regularly. This has caused one of tv's to fail due constant power on and power off through the **** ports, this was verified by Samsung.I would not recommend this company. We have requested the streaming service be taken out and cable boxes put back in, but they told us this is not possible.

• Review fromRussell H

  Date: 07/12/2023

  1 star

  Russell H

  Date: 07/12/2023

  Once I'm deducting from my bill for the time the Chanel guide is not working..

  Armstrong Cable Services

  Date: 07/19/2023

  Our apologies for the inconvenience, this issue should be resolved. Please feel free to contact customer service if you have any other issues or questions.

• Review fromMatthew D

  Date: 06/13/2023

  1 star

  Matthew D

  Date: 06/13/2023

  The website says I owe $20 thats not due for another 10 days and they turned my Wi-Fi off and I cant make a payment

  Armstrong Cable Services

  Date: 06/14/2023

  Please contact our customer service department at **************. We would be happy to assist you.

• Review fromTom Y

  Date: 06/02/2023

  1 star
  I've been an Armstrong customer ever since it was available where I live and was a welcomed change to the big dish we had to use previously. Over the years, any issues were resolved promptly. However, since we were forced switch from the set top box to the DVR unit, we have ongoing problems with code V636-404, recorded programs not playing. There's no pattern to what channel or show. Armstrong's temporay solution was to watch from start up, which is possible as long as you do it within three days. I've called about this many times. At first, they're response was that they hadn't had reports of this and to see if there was a pattern. When I called last September, the response changed to they were working to resolve the issue. When I called today, CSR ***** informed me they have parts on order. What kind of parts, when do you expect delivery and more importantly, when will this problem be fixed, and with those questions, ***** was no longer the friendly CSR. I don't pretend to know your business, but after the better part of a year now, "parts on order" sounds like total BS. I see others on your site and the BBB are experiencing the same issue.

• Review fromBrock W

  Date: 05/20/2023

  1 star
  The absolute worst customer service experience ever. I have been told for two days that a tech was coming out and they have been no shows. I have missed two days of work. They are giving me a $20 credit. Ridiculous!

• Review fromRandy C

  Date: 01/18/2023

  2 stars

  Randy C

  Date: 01/18/2023

  I just got off the phone with Armstrong, We were forced to take a new cable box for our **. Well in the past year we have had many service calls. The box has been replaced at least 4 more times for not recording programs, black screen in the morning when turning on the set, some features being inoperative etc. Lately everything has been working except about 1 time per week I get the black screen. They have a message on the phone system when you call in that unplugging the box will solve this issue. Well I have to go downstairs to switch off the power or move the ** set which is large with it's stand to get to the plug. If I switch off the surge protector is doesn't work. So I have been calling in and have Armstrong reset it remotely which works. Well this last time they wanted to replace the box again. Ok. Someone sold Armstrong a 2nd rate box and it has problems. Why do we (The poor customer) have to put up with this????I ask Armstrong management - If your car wouldn't start in the morning and you called the dealer, would you accept the explanation that you can solve the problem by disconnecting the battery for 10 seconds and hooking it back up????My wife and I have been inconvenienced many times with this 2nd rate product. What are you going to do to compensate the customer for your poor service and operation???

  Armstrong Cable Services

  Date: 01/20/2023

  We are working with the customer to resolve the issue. Spoke with them last evening If they need anything further they can contact us at ************.

• Review fromGreg H

  Date: 01/01/2023

  1 star
  I would like to put this on record as saying I beleve this is 100% wrong and needs Looked into. This Utility charges you if you want to receive a bill in the mail. 0 of my other utilities charge me to generate a bill. This is wrong for every reason other than their bottom line. Think about all of the elderly that still prefers paper bills to help manager their ever complicated world. Not only are the elderly the number 1 victims of phone scams but are now probably Armstrongs number 1 victim of getting charged the extra fee on their bills. Outside of that and I am one of them that also prefers bills to help manage this crazy life. Charging me to bill me is morally wrong.
  
  
  
  
  

• Review fromDiana `

  Date: 11/09/2022

  1 star
  Approximately one year ago Armstrong Cable told us our current set top box was being discontinued and we would have to get the new set top box. We have had nothing but issues since we got it. At first the issues were every week, now it has escalated to every day. The major problem is we are unable to play back recorded programs. We continuously get the same error message with a message that says "we are aware of the problem and working to fix it". This happens on local channels as well as cable channels. Other issues (From day one) include the program freezing up, having to reset the box and numerous interruptions while watching a channel while the box searches, saying "video loading" We have made numerous complaints to the company and asked them to document each issue and every time we call on our account. We have even asked for a refund on our bill for the time the service has been interrupted. They refused. Every time we call they tell us they are aware of the issue and working to fix it. Most recently, they tell us "we will document the problem". We are paying over $200. / month and can't even use the most basic functions with this set top box. If Armstrong cannot correct these issues, they need to give their customers new set top boxes that work. Feel free to contact me if you need additional information.

• Review fromErick M

  Date: 08/16/2022

  1 star

  Erick M

  Date: 08/16/2022

  Impossible to contact Customer Service. For over a month I've experienced 1/2 the speed they are billing me for! I want a credit or fix their infrastructure. I am looking for customers with similar experience to pursue a class action against this company

  Armstrong Cable Services

  Date: 08/29/2022

  We are sorry you were having issues. If you are still having issues please contact our technical support group at **************, we are always happy to help.