Complaints

This profile includes complaints for M@C Discount's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  M@C Discount

  Butler, PA 16001

  
• 

  M@C Discount

  590 Pittsburgh Mills Cir Tarentum, PA 15084-3853

  
• 

  M@C Discount

  800 Vista Park Dr Crafton, PA 15205

  
• 

  M@C Discount

  1465 S Hawkins Ave Akron, OH 44305

  
• 

  M@C Discount

  56104 National Rd Bridgeport, OH 43912

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Item sold without being tested for functionality. The item is broken after testing it on several devices. The company refuses to issue a refund for the purchase. This is the second time I have purchased something and gotten a broken item or something completely different than what was listed.

• Initial Complaint

  Date:06/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a shark steam pocket mop with a retail value of over $300. I picked it up with an another item at Robinson on Friday 5-31-24.
  When I opened the box I was totally dismayed. The item looked like it had been used. It was missing the handle end and pad covers. The plug was pinched together. the booklet was dirty.
  I realize the item can't be in top notch condition. This is abominable and shameful.
  I have been using Mac. Bid for approximately 2 months. I purchased several items. I have had other mishaps. My espresso machine was missing the water dispenser and the 3 part plate at the base. I had to order those parts which cost me and additional $80. This last issue leaves me with a very bad taste. I believe I deserve either a replacement or a refund.
  Please help me.

• Initial Complaint

  Date:05/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I  was informed by my sister ****** ***** and my mother **** **** that Mac.Bid canceled their accounts because of me.  They have nothing to do with my account and I never used any of their accounts or cards.
  
  
  Here is the problem.  There were times I often did not understand the process(especially the quick sale...)  There were times when I bid, was out bid then told that I won the bid.   I usually locked my card and did not always check my email.
  
  Regardless of my mistakes neither my sister or mother(who is an excellent customer) had anything to do with me. 
  
  They are (for my mom) trying to make her pay because of her association to me.  She us a senior who by the looks of it you are trying to take advantage.  
  
  
  I never used any card or their information.  I have no idea how you associated them with me.  I have no idea who else they may have disclosed my information to.  They never sent proof of how and why exactlt they made this determination.  They way they told them was as if I used their information. I have never.

  Business Response

  Date: 05/29/2024

  This customer's account was suspended for unpaid invoices. In the event of investigating this account, we found other accounts that were linked. Those linked accounts, as a result, do get suspended as well. All of them agreed to this when they registered to bid with us. I will cite the policy point for reference.
  2.3. Exclusion of Users & Rejection or Amendment of Bids - Without limitation to any other remedies, MAC.BID may exclude any User from any Auction and block any registration if the User has breached or threatens to breach these Terms and Conditions or engages in any behavior which MAC.BID in its sole discretion regards as likely to have an adverse effect on the conduct of the Auction or the reputation of MAC.BID. Furthermore, MAC.BID reserves the right, in its sole discretion, to exclude products from offers and refuse acceptances, bids or offers, as well as to discontinue Auctions or its Services altogether at any time or for any reason.

  Customer Answer

  Date: 05/29/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

   

  They link my account to a business account that I did not have access too. And they link me to my mother.  They refused to tell me how my account was connected.  The invoices were bids that I did not receive.  I understand deleting my account.  However, they link me fraudulently to two other accounts that I did not have access too.

  
  
  
  Regards,
  
  
  ***** ****

  Business Response

  Date: 05/30/2024

  We reject the notion that the links, or any activity, has been fraudulent. We are not at liberty to discuss the internal business operations of the company, just that we do follow our terms and conditions. Every customer agrees to an account suspension when they register to bid with us. The links were made and the accounts were suspended. We do apologize for any inconvenience. 

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like my account restored. They canceled my account after several issues. Last year I both called and emailed them to have my premium account membership cancelled for Nov. and Dec. due to other tasks that would be taking up my time. They never responded. I assumed they resolved the matter and just did not respond. In Nov. I was charged for the premium membership again. I called and they told me how to cancel the membership but the agent would not help with the charge. I also was following up on an item I had ordered through their speed bid program that I still had not received for months. I was told that I would have to travel to the location to get a refund for that item. I did and they finally reluctantly gave me a refund. I still could not get a refund for the membership fee even though I attempted to cancel in plenty of time and was ignored so I had no choice but to contact Amex to do a chargeback. In retailiation of the chargeback, they locked my account even though it was their customer service department's failure to respond to my request. They have also refused to reimburse me for all the sales tax I have paid since becoming a member in spite of the fact that I have provided my tax-exempt documents twice.

  Business Response

  Date: 05/23/2024

  As much as we do not want to say this, the customer's recount of the events is not entirely accurate. We have zero phone calls from him in regards to the number on file with us. We searched the email we have on file as well and there was no mention of the customer wanting to cancel their membership.
  We do acknowledge the email communication about the tax exempt for, but the customer left out one key detail. When they sent us back the original form they filled out, we had to send them a new form to be corrected. We never received the corrected form back. In cases like these, we are not able to add the tax exempt status to their account.
  Mac.Bid takes chargebacks very seriously. It is a very expensive and drawn out process for everyone involved. The customer agreed to the suspension when they registered to bid with us. I will cite the policy point for reference.
  2.3. Exclusion of Users & Rejection or Amendment of Bids - Without limitation to any other remedies, MAC.BID may exclude any User from any Auction and block any registration if the User has breached or threatens to breach these Terms and Conditions or engages in any behavior which MAC.BID in its sole discretion regards as likely to have an adverse effect on the conduct of the Auction or the reputation of MAC.BID. Furthermore, MAC.BID reserves the right, in its sole discretion, to exclude products from offers and refuse acceptances, bids or offers, as well as to discontinue Auctions or its Services altogether at any time or for any reason.

  Thank you.

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have bought a lot of things from canton and Akron location and some things were transferred from other locations as well.
  The canton location doesn’t have the option to view products before buying them but they give you damaged and items that does not have all of the pieces. They have a damaged and open box option but the open box items could be damaged and missing parts as well. I called customer service to see if there was anyway I could get a refund and she said I used my courtesy return which I wasn’t aware was an option.
  
  Now I have been logged out of my account and can’t log back in. I have two items that are damaged and missing parts.
  

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mac.bid advertised 2 storage cabinets. They had photos of the cabinets on their web site, which I used to bid on as they matched the ones I already owned and I wanted to purchase matching cabinets. I bid on and won both items. The items were in PA. When I got there, what they gave me did not match the advertisement of what I bid on and won and what they charged me for. I immediately went to see the supervisor Tiffany, who told me that the company name on the box was the same as the advertisement. I took the items and left as my trip was over 7 hours to get there and back and the tolls were $11.90 so far.
  
  I filed a complaint the next day and received an email back telling me the customer service could no longer help me and that I would have to return to PA again and return the items. To do so would be another very long trip and more tolls of $11.90 so far, which is not fair as they were the breaching party.
  
  In order to make me whole, MAC.BID needs to send me 2 prepaid stamps to return the items, refund my $79.50 I paid, AND, compensate me for the almost half tank of gas ($25) and the tolls ($11.90 so far) that I paid to get there.
  
  If they are not willing to do that, they need to issue the refund for the items and I keep them. If I have to return the items via their prepaid return label, that were not properly advertised, I will still be out of over $40 and over 7 hours of travel time with no compensation. I should have had the option to "not" bid on this item, had I known it was not what they advertised, AND I should have had the option not to pay over $40 for gas and tolls and travel over 7 hours for items they charged me for that I did not get. I am not accusing them of bait and switch & think it was an error, however, the way they have handled it is unacceptable. No company is allowed for whatever reason, to do what adds up to a bait and switch, without making the customer whole. I spent my afternoon and part of the evening traveling.

  Business Response

  Date: 05/03/2024

  As an auction liquidator, M@C Discount runs auctions on
  items that were returned to Big Box retailers for any reason. When customers
  are registering to bid with us, they are agreeing to our terms and conditions.
  Those terms and conditions can easily be referenced at *********************************
  * **** **** *** ***** **** ********* **** *****
  2.10.2 Open Box – Open Box items were sold by a retailer,
  and potentially used before being returned by the customer. Open Box items may
  be damaged or have an opened box with missing pieces, so unless the condition
  of a specific item is explicitly stated, User should not make any assumptions
  about it other than that it may be ripped, scratched, non-functional or
  otherwise damaged. All Open Box items are sold AS/IS. M@C makes all items
  available for inspection prior to bidding, it is the responsibility of the User
  to inspect all items before placing a bid on the Site.
  Customers are always more than welcome to inspect many of
  our items before they place their bid. We actually encourage inspection before
  a bid is placed. We do offer the Buyer’s Assurance for many of our items as
  well. I will paste the Buyer's Assurance terms for reference.
  2.16. Buyers Assurance - A User may elect to purchase
  “Buyers Assurance” for any individual item in the auction. This purchase is
  elected at the time the bid is placed in the auction. The cost varies based on
  the product characteristics. The Buyers Assurance product allows the User to
  return the Item, for which the product was purchased, within 5 Business Days
  following the date the Item was picked up. This return is treated as a Buyers
  Assurance return, and a reason is not required to process the refund. The
  Buyers Assurance fee will not be refunded.
  If customers ever believe an item is not congruent to the
  listing, they can bring it in for a Manager Review. A manager would review the
  item and then compare it to the listing to see if a refund would be warranted.
  Customers always have 30 days from the close of the auction to ask for a
  review. A review can be done at any location. Reviews are at the complete discretion of the manager.
  As far as compensation for drive time, that is at complete discretion of a manager on site as well.
  While reviewing the listing, we had the items listed as "Keter Plastic Utility Cabinet." We believe this customer is referencing the stock image that is on the listing. The stock image we use is for reference purposes only. We always encourage our customers to reference the Scan images and item description. Thank you.
  

  Customer Answer

  Date: 05/03/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* *** **** ********** **** **** **** *** ******* ** **********  *** **** ********** ******* ** *** ***** * ******** ****** ******
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

  The policy referenced above says nothing about the customer being responsible for the company mis-advertising items, which resulted in my case negatively, because, if I return the item, I will be out of an over 7 hour trip, half tank of gas, toll costs, and a lost afternoon.  The insurance protects the customer if an item is missing pieces, broken, used, or if the customer wants to return the item for any reason.  The insurance is not mandatory. I do understand that the customer also has the option to inspect the item, which I was not going to drive all the way up there to do, and as I chose not to get insurance, had the item been as advertised, I would have been stuck with 1 cabinet that has several cracked pieces, which I also notified them of, but didn't make a big deal of, as I had not purchased the insurance and took my chances on any damages.  However, not purchasing insurance does not allow the company to advertise one thing and sell something else, nor make the customer responsible for their advertising error.  I relied on their advertisement when I bid on the item and as such spent my 7 hours, half tank of gas and tolls, and since they made the error,  they need to make me whole.  They advertised an item, I won it and paid for it, and agreed to pick it up by a certain date, which made a contract.  The contract is unable to be fulfilled as the items they advertised are not available.
  

  I will accept a $20.00 refund and keep the items, of which the correct handles may cost more than that if even available, to match what I have, OR I can return both items for a full refund as long as they also refund my half tank of gas $20 and the tolls which are attached.  My lost day of 7 hour travel will just be lost. 

   

  Regards,

  ******* *******

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won an auction item on MAC Bid and was informed on Monday that money would be taken from my account later that day. $102.82 was taken from my account on Monday afternoon. I attempted to pick up my item on Wednesday after work, but the employee told me that they closed and I would need to come back the next day. I drove over at lunchtime today, and they said that I am too late and I forefeit my item and my money isn’t returned even though I purchased Buyers Assurance for an added $7.00.

  Business Response

  Date: 05/02/2024

  Customers always have 3 business days from the close of auction to claim the items they have won. If they do not either claim or purchase a hold for those items in that time frame, those items are considered abandoned. In abandonment, the customer loses the item and the money spent on the item. The auction closed on 04/28. This would have given the customer until 05/01 to either pick up or purchase a hold for their item.
  Our warehouses close at 6pm on Monday, Wednesday, and Friday. Our Washington warehouse, where the item was located, has no record or evidence of the customer being there before close. Items are considered abandoned at close on the 3rd business day. 
  This customer, on the day of abandonment, came in yelling and cursing at one of our managers. We do not condone that type of behavior in any way towards anyone. He was given the Buyer's Assurance refund by management. Thank you.

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They claim i have another account linked to my account that was previously suspended so they suspended my account 4 hrs after paying over $600.00 in invoices. I called and they said they couldn't give me the info of the supposed other account, which there isn't one because I had only 1 card on file and im the only one with access to my account. They also sent emails the following day saying I was suspended due to non payment when they refunded the payments. This is very bad business ethics and social responsibility. Discriminating due to association...I will never refer this business to anyone, I see why there are so many bad reviews.

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a Mac Bids customer for a while but recently encountered retaliation from the company, which I believe violates consumer protection standards. I had two separate accounts with different personal details that should not have been connected to one another. My personal account was suspended after a $25 chargeback due to a misunderstanding on their insurance policy. Despite offering to pay for the chargeback and a reinstatement fee, my account remained suspended. Interestingly, they've collected more from me through their "insurance policy payments" for misrepresented products that I had to return. Later, my business account was also suspended without notification, citing association with my personal account via phone number. They further suspended my wife's account without explanation. This seems like retaliation, as the other accounts were not in violation of their policies. I'm seeking reinstatement and have supporting evidence. There have been 187 customer complaints over the last 3 years, 90 of them within the last 12 months. I found several examples of accounts being suspended similar to my case within the last 3 months; one of them being suspended over a 2 star- bad review. As the evidence shows in your own reviews, there are numerous similar complaints against them, as shown in some of my research. This is just the start of my efforts to hold them accountable and I will continue seek reparations.

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a very misleading company. I purchased a “gas chainsaw” on 4/10 and drove from near Cleveland, Ohio to Bulter, PA to pick it up. When I opened the box, luckily before I left, it turned out to be a battery operated chainsaw which I didn’t need or want. I was refunded for that since I noticed the issue while I was there, but I was nearly a 5hr round trip! I purchased what was described as a Craftsman V20 cordless mitre saw and a “like new” microwave on 4/25 and went to pick them up today. I was in a hurry and didn’t check the boxes before I left and what I ended up with was a Craftsman 15 amp 115 volt corded mitre saw and a microwave that was anything but “like new”. The whole side of the microwave was caved in, the screws missing out of the cover, and it had been put into a different box that didn’t show any damage. The pictures on the actual auction didn’t show any damage either. I called customer service and they told me I have to put it back in my car and drive it to a warehouse, closest one is over 40 minutes, and ask a manager to look at it and possibly get a refund. This is completely unacceptable. They sold me their garbage and claimed it was like new.