Complaints

This profile includes complaints for M@C Discount's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  M@C Discount

  Butler, PA 16001

  
• 

  M@C Discount

  590 Pittsburgh Mills Cir Tarentum, PA 15084-3853

  
• 

  M@C Discount

  800 Vista Park Dr Crafton, PA 15205

  
• 

  M@C Discount

  1465 S Hawkins Ave Akron, OH 44305

  
• 

  M@C Discount

  56104 National Rd Bridgeport, OH 43912

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am extremely upset. I visited Mac Bid in Monroeville to collect an order on April 23, 2024. The store was chaotic, with employees misguiding customers and the GM failing to address the situation. Despite finding most of my items, I couldn't locate two.
  
  A Scan Wall Item, a sink, took 30 minutes to retrieve after being directed to three different locations. Upon checkout (employee with handheld), I encountered two issues:
  A. The pull-out drawer was missing, and despite being told it wasn't in store, I was instructed to join the returns line for a refund. (627P Malaree Slide-Out Shelf Soft Close)
  B. An outdoor rug lacked a MacBid SKU, yet it was in the designated bin. The employee couldn't process the transaction without a SKU, leaving me to await a refund in the same line. (1097N allen + roth Outdoor Rug)
  After waiting in the line for 30 minutes, the GM finally came over, very tall man named AL I believe, his employee sitting on the chair at the computer at the exit pointed him out. AL took my phone, to see me and my husbands shared account, wrote down my phone ************ and the 2 items, assured me I would be refunded.
  
  On April 25, I contacted customer support at 412-790-2821 to open a case due to the absence of a refund. By April 29, still no refund or response from customer support. An agent confirmed the drawer wasn't scanned on April 23, indicating it wasn't available in store. Despite this, I received a text stating I wouldn't get a refund due to a lack of buyer assurance, an absurd notion. The GM claimed no recollection of his promise when Agent 2 reached out. Attempts to escalate the matter were fruitless.
  
  Furthermore, I was threatened with account closure if I sought recourse via BBB or my credit card company. This intimidation tactic is unethical and akin to fraud. I demand a refund for items I couldn't pick up due to Mac Bid's failings. I did nothing wrong, yet I am being unjustly penalized

  Business Response

  Date: 04/30/2024

  We will start our response by stating that what this customer is claiming is not 100% accurate. First, both of the items mentioned were in the building. Minus the 1 missed scan on the one item, all other scans were present on these items. Both of these items has the Mac.Bid SKU tickets on them as well. This is how they are able to be inventoried and then re-scanned if abandoned. That does not necessarily signal that it was not in store. It could have been a technical glitch where the scan did not register, or a scanner could have just skipped over it by accident that day. 
  The General Manager has no recollection of any conversation ever taking place. When items do go missing they are marked as such and an investigation takes place to find the item. We typically do ask for 7 to 10 days to locate any missing items. 
  Mac.Bid does not suspend accounts for leaving complaints or bad review. We do suspend accounts that do submit a dispute with their credit card company. Chargebacks are a very messy and expensive situation for all parties involved. Every customer agrees to these terms when they register to bid with us. I will cite that policy point for reference.
  2.3. Exclusion of Users & Rejection or Amendment of Bids - Without limitation to any other remedies, MAC.BID may exclude any User from any Auction and block any registration if the User has breached or threatens to breach these Terms and Conditions or engages in any behavior which MAC.BID in its sole discretion regards as likely to have an adverse effect on the conduct of the Auction or the reputation of MAC.BID. Furthermore, MAC.BID reserves the right, in its sole discretion, to exclude products from offers and refuse acceptances, bids or offers, as well as to discontinue Auctions or its Services altogether at any time or for any reason.

  Customer Answer

  Date: 04/30/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  ****** ********

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a membership and then I won some bids. I was late on paying the invoices because I lost my debit card. I emailed them the issue. They suspended my account and I had to pay a reinstatement fee to reactivate it. It wouldn't let me login to pay it. So I made a new
  Account. I won some bids and went to pay them the next day and was locked out. I paid several bids and was never allowed to go get them and they have banned me from doing business. It's 100% wrong and pure discrimination.

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Suspended my account for good.

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used this business sometimes with success sometimes not and that is ok but on some occasions the positions they take are contrary to their own rules and ridiculous.
  The latest example is I purchased a Last Chance item the morning of April 11, 2024 and immediately paid for it. The Last Chance page say “Items must be picked up at listed warehouse location within 3 business-days.”
  I took that to mean I had until April 16 but it came up April 15 which is not possible for me to do.
  I contacted customer service and they responded it is three days from the end of the auction that ended with a $0 bid.
  They said I could pay $5 for a hold which is something I will not do for a $2.99 item.
  I wrote back and suggested if that is the policy the Last Chance page should say that and the response I got was as if the person never read the message so this time I decided this complaint was in order.

  Business Response

  Date: 04/12/2024

  As an auction liquidator, M@C Discount runs auctions on
  items that were returned to Big Box retailers for any reason. When customers
  are registering to bid with us, they are agreeing to our terms and conditions.
  Those terms and conditions can easily be referenced at ********************************.
  I will cite our "Item Removal" policy for reference.
  2.8. Item Removal - The User is required to pick-up all items purchased by the removal time set forth in the specific auction. All removal shall be at the expense, liability and risk of the User. If the User does not pick-up an item within the removal period for the specific auction, MAC may, at their sole discretion, deem the item to have been Abandoned by the User and the User will have no further rights with respect to the item. If items are not removed by the removal deadline, User is liable for all removal and disposal costs associated with disposing of the assets that were not removed.
  On our mobile app, it lists the deadline in which each item a customer has paid for would need to be removed by. If the item is not removed by the specified date, that item would be considered abandoned. Last Chance Deals are no exception to this rule.
  Thank you.

  Customer Answer

  Date: 04/18/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I just rejected the response from MAC for the above complaint but I thought I could then explain why but I could not do so or I missed something.
  

  I rejected it because unlike what the response said Last Chance Deals are not the same as other auctions.
  Other auctions have a specific end date and you have 3 business days to pick up the item.
  Last chance sales (they are not auctions) start a little after 9 pm ( in my case April 10) and continue until 9 am the next day (in my case April 11).
  If I bought the item on April 10 based on the page for Last Chance Deals page I would have had until April 15 to pick it up.
  But I bought it the morning of April 11 as reflected on the attachment so I should have had until April 16 to pick it up just like the auction item I bought on April 11 as indicated in the attachment.
  At this point I am just asking them to clarify the language on their Last Chance Deal page but the issue just is going over their head or they just don’t want to make things clear for their customers.
  
  Thank you.

  ******* *******

  Business Response

  Date: 04/18/2024

  Last Chance Deals are items that were on auction with a specific end date. If the item does not receive any bids by the time the auction closes, they then end up on the Last Chance Deals. The customers have the opportunity to purchase these items before the start of business the following day. Once business starts, the Last Chance Deals are pulled from being online. Given this time frame, the customer still has the technical 3 business days to claim an item won on the Last Chance Deals. I will cite the terms and conditions again for reference.
  2.8. Item Removal - The User is required to pick-up all items purchased by the removal time set forth in the specific auction. All removal shall be at the expense, liability and risk of the User. If the User does not pick-up an item within the removal period for the specific auction, MAC may, at their sole discretion, deem the item to have been Abandoned by the User and the User will have no further rights with respect to the item. If items are not removed by the removal deadline, User is liable for all removal and disposal costs associated with disposing of the assets that were not removed.

• Initial Complaint

  Date:04/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased on March 27, 2024 Lambs & Ivy Baby Bedding Set
  Location: Spartanburg - A
  Retail: $149.99
  Invoice: 8592820
  $25.36
  Item had to be transferred to Rock Hill, SC. Item arrived at Rock Hill location with pickup date of April 10, 2024. I was delayed and could not arrive in time to pick up item. I called and left a message stating this fact, and to please call me back. I knew I was going the next day to pick up 7 other items. I assumed this wouldn't be a problem because, I have an ACTIVE Membership which states the following:
  ACTIVE MEMBERSHIP BASIC
  
  $29.99 per month
  Unlimited Free Transfers
  1 Returned Item / Month
  Extended Removal Hours
  ******Automatic Holds (All items)
  Automatic Transfers*
  Transferrable items only.
  Yinz Binz Early Entry
  
  *****Nowhere does it state cannot HOLD ITEMS after item is transferred. This membership needs to be updated and more specific. This is very misleading, and I lost my item, and my money, with no consideration for the customer.

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased what was advertised as "travelpro platinum elite spinner bag" shown in the travelpro box. After paying for the item up front, I take it home to see it is not only the completely wrong item in the box, it was a cheap and used American Tourister bag that had an open bottle of some type of liquid inside. It smelled heavy of perfume and I had a severe allergic reaction. I feel taken advantage of as well as victimized by [email protected]

• Initial Complaint

  Date:04/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bid on 2 items marked “open box”. When I came home and opened them, neither would be considered “open box” items but rather “damaged”. Both item exhibited extreme misuse. Neither item powered up and one’s On/Off button was nearly worn away. The second had a broken handle lying on the bottom of the box and the unit had a light coating of oil. It was obvious the machine was misused. I feel MacBid was aware of both deficiencies and purposely marks these items “open box” and not “Damaged” as they both are. I now am curious about 2 Breville Expresso Machines that recently returned to the bid page as it seems to be a coincidence appear again after only a few days. Their definition of open box and damaged are very vague.

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Suspended my account before I could pay for a item I won. They said I said something that went agaisbt their policy but I have a speech disability and they misunderstood. I would like my account unsuspended and further action will be taken.
  
  They violated my american with disability act.

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a pallet online consisting of 270 items. Upon pickup, 34 boxes were presented on a pallet. When we got home not knowing if there were multiple items per box it was realized that each box only consisted of one item. We were missing over 200 items that were listed on an itemized list. Every employee we spoke to said they will refuse to do anything to rectify the problem because we left the premise as per “company policy”. They also said they have a video of everything that was being loaded (34 boxes) but apparently factual evidence does not matter. We were scammed out of our money.

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a bid on an item from this company and paid for buyers assurance. The item was not complete so I returned it. They have not given me my money back. They won’t release the funds to my bank.

  Business Response

  Date: 04/05/2024

  The only item we see that has been returned for this customer, via our records, is the Greenhouse Outdoor Polycarbonate Greenhouse * *** ******* We are also showing this return started on 03/26 and being completed by the banks on 04/03. 
  
  I will cite the "How long does it take to receive a refund?" section of our FAQ's on our website for reference.
  The time between a refund request and receiving the refund is dependent on the credit card processor. Once MAC.BID submits the request, the amount of time it takes to process is beyond our control. The credit card processor has direct control over how long this process may take. Nevertheless, the time period between the request and receiving the refund is normally between 7-14 days.
  
  Thank you.