Complaints

This profile includes complaints for M@C Discount's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  M@C Discount

  Butler, PA 16001

  
• 

  M@C Discount

  360 Greater Butler Mart Butler, PA 16001-3284

  
• 

  M@C Discount

  1368 Mall Run Rd Oliphant Furnace, PA 15401-7512

  
• 

  M@C Discount

  1960 Langston St Rock Hill, SC 29730

  
• 

  M@C Discount

  1335 Isley Dr Gastonia, NC 28052

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about March ******* I won an auction on a EGOPOWER + ******* Chainsaw from ******* located at ************************************** **********, OH *****. The final auction win price was $176.30. The item condition was listed as OPEN BOX. ******* states "We do our best to describe items accurately." The product should have been listed as DAMAGED, at which time I would have never placed a BID on this item. Apon arriving home and opening the box, to my surprise the chainsaw was in filthy dirty, severely damaged (non-operational) condition. I immediately returned to ******* to attempt to return the item at which time I was told there was nothing they could do for me because of their return policy. I called **************** and was given the same explanation that there was nothing they could do for me because of their return policy. I am very disappointed in ******* handling of this situation (the chainsaw should have been disposed of in the thrash and never have been put up for auction. I hope they will do the right thing and give me a full refund of my purchase of $176.30.

  Business Response

  Date: 03/26/2025

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  I will cite the "Open Box condition code here.
  2.10.2 Open Box - Open Box items were sold by a retailer,and potentially used before being returned by the customer. Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, User should not make any assumptions other than the item may be ripped, scratched, non-functional or otherwise damaged. All Open Box items are sold AS/IS. *** makes all items available for inspection prior to bidding, it is the responsibility of the User to inspect all items before placing a bid on the Site.
  Customers are always more than welcome to inspect many of our items before they place their bid. We actually encourage inspection before a bid is placed. We do offer the **************** for many of our items as well. I will paste the ***************** terms for reference.
  2.16. **************** - A User may elect to purchase **************** for any individual item in the auction. This purchase is elected at the time the bid is placed in the auction. The cost for this product is specified at the time a bid is placed. The price will not change as the bid increases. The **************** product allows the User to return the Item, for which the product was purchased, within 5 Business Days following the pickup of the item. This return is treated as a ********************* return, and a reason is not required to process the refund. If an item is transferred from another location, the User is allowed to return the item within 5 Business Days following the pickup of item from the new pick-up location.
  If customers ever believe an item is not congruent to the listing, they can bring it in for a Manager Review. A manager would review the item and then compare it to the listing to see if a refund would be warranted.Customers always have 30 days from the close of the auction to ask for a review. A review can be done at any location. Reviews are at the complete discretion of the manager.
  Auction liquidation is very much a learning experience and it isn't always for everyone. It is our goal to give these items a second life by keeping them out of landfills while saving our customers up to 80% off of retail prices. If one follows our terms and conditions, auction liquidation can be a great thing for many people. Thank you.

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have kicked me off of their site bidding and anything they will not let me get anything I purchased and they will not give me back my money that I purchased stuff with

  Business Response

  Date: 03/21/2025

  We are able to confirm that this customer's account was suspended. The account was suspended because it was found to be in relation to another account that was suspended due to failed invoices. 
  When customers register to bid with us, they are agree to this term of use, I will cite the term for reference. 
  2.3. Exclusion of Users & Rejection or Amendment of Bids - Without limitation to any other remedies, ******* may exclude any User from any Auction and block any registration if the User has breached or threatens to breach these Terms and Conditions or engages in any behavior which ******* in its sole discretion regards as likely to have an adverse effect on the conduct of the Auction or the reputation of *******. Furthermore, ******* reserves the right, in its sole discretion, to exclude products from offers and refuse acceptances, bids or offers, as well as to discontinue Auctions or its Services altogether at any time or for any reason.
  We have counted that this customer has 11 refunds pending completion from March 18th. I will cite our FAQ's in regards to refund timeframe.
  How long does it take to receive a refund?
  The time between a refund request and receiving the refund is dependent on the credit card processor. Once ******* submits the request, the amount of time it takes to process is beyond our control. The credit card processor has direct control over how long this process may take. Nevertheless, the time period between the request and receiving the refund is normally between 7-14 days.
  Thank you.

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered from ****** and I went to pick it up yesterday on the pickup date and they said my account was locked due to non payment. All bills have been paid. My fiance called customer service and has emailed on my behalf but they will not get back to us or explain what is wrong. Just that the items will be placed back on the shelves to be resold. I will send the proof of payments and proof that I called and emailed for support.

  Business Response

  Date: 03/17/2025

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.

  This customer's account was found to be in relation to another account that was suspended due to unpaid invoices. When accounting finds these relations, every account that is related will be suspended. Every customer agrees to this when they register to bid with us. I will cite that policy point for reference.
  

  2.3. Exclusion of Users & Rejection or Amendment of Bids - Without limitation to any other remedies, ******* may exclude any User from any Auction and block any registration if the User has breached or threatens to breach these Terms and Conditions or engages in any behavior which ******* in its sole discretion regards as likely to have an adverse effect on the conduct of the Auction or the reputation of *******. Furthermore, ******* reserves the right, in its sole discretion, to exclude products from offers and refuse acceptances, bids or offers, as well as to discontinue Auctions or its Services altogether at any time or for any reason.
  
  Thank you. 

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are scameers! I spent thousands of dollars on Mac bid. I won a lot of junk instead. I picked up some items today March 3, 2025. One example, I bit on arch balloons different sizes and received some floating devise instead. When I contacted their manager( a young man) he said that nothing he can do about bc its was last minute deal or something which means its not returnable. He told me to contact the customer service just to get away from me. They told me the same thing he said. Also I won a fan was broker old used fan I spent over $100 for it, just to throw it to the dumpster. The kids airplane which I spent around $60 was completely trashed and broken with no weeks and piece of garbage. It were open box items. They absolutely know what they doing, they just want to scam you guys. Those boxes should be call misters box instead. I guess they can do whatever they wants. It is shameful!

  Business Response

  Date: 03/04/2025

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  I will cite the "Open Box condition code here.
  2.10.2 Open Box - Open Box items were sold by a retailer,and potentially used before being returned by the customer. Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, User should not make any assumptions other than the item may be ripped, scratched, non-functional or otherwise damaged. All Open Box items are sold AS/IS. *** makes all items available for inspection prior to bidding, it is the responsibility of the User to inspect all items before placing a bid on the Site.
  Customers are always more than welcome to inspect many of our items before they place their bid. We actually encourage inspection before a bid is placed. We do offer the **************** for many of our items as well. I will paste the ***************** terms for reference.
  2.16. **************** - A User may elect to purchase **************** for any individual item in the auction. This purchase is elected at the time the bid is placed in the auction. The cost for this product is specified at the time a bid is placed. The price will not change as the bid increases. The **************** product allows the User to return the Item, for which the product was purchased, within 5 Business Days following the pickup of the item. This return is treated as a ********************* return, and a reason is not required to process the refund. If an item is transferred from another location, the User is allowed to return the item within 5 Business Days following the pickup of item from the new pick-up location.
  If customers ever believe an item is not congruent to the listing, they can bring it in for a Manager Review. A manager would review the item and then compare it to the listing to see if a refund would be warranted.Customers always have 30 days from the close of the auction to ask for a review. A review can be done at any location. Reviews are at the complete discretion of the manager.
  I will cite our Last Chance Deals policy as well.
  2.10.4 Last Chance Deals - Items sold as Last Chance Deals are sold AS/IS, MAC cannot process returns or issue refunds on these items. *** makes all items available for inspection prior to bidding, it is the responsibility of the User to inspect all items before placing a bid on the Site.
  Auction liquidation is very much a learning experience and it isn't always for everyone. It is our goal to give these items a second life by keeping them out of landfills while saving our customers up to 80% off of retail prices. If one follows our terms and conditions, auction liquidation can be a great thing for many people. Thank you.

  Customer Answer

  Date: 03/04/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02/25/25 Auction was for an 8 channel receiver & a remote receiver. I bid for an "instant win" and received an email that it was for just the remote receiver. I immediately responded to the email refusing the sale but they continued the process. It was false advertising.This is the exact description listed:Description:Spektrum AR8360T+ 8 Channel AS3X+ &Safe Telemetry Receiver, SPM-1033 However, when the auction ended, this is what they said I purchased:Spektrum SRXL2 DSMX Remote Receiver

  Business Response

  Date: 03/03/2025

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  I will cite the "Open Box condition code here.
  2.10.2 Open Box - Open Box items were sold by a retailer,and potentially used before being returned by the customer. Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, User should not make any assumptions other than the item may be ripped, scratched, non-functional or otherwise damaged. All Open Box items are sold AS/IS. *** makes all items available for inspection prior to bidding, it is the responsibility of the User to inspect all items before placing a bid on the Site.
  Customers are always more than welcome to inspect many of our items before they place their bid. We actually encourage inspection before a bid is placed. We do offer the **************** for many of our items as well. I will paste the ***************** terms for reference.
  2.16. **************** - A User may elect to purchase **************** for any individual item in the auction. This purchase is elected at the time the bid is placed in the auction. The cost for this product is specified at the time a bid is placed. The price will not change as the bid increases. The **************** product allows the User to return the Item, for which the product was purchased, within 5 Business Days following the pickup of the item. This return is treated as a ********************* return, and a reason is not required to process the refund. If an item is transferred from another location, the User is allowed to return the item within 5 Business Days following the pickup of item from the new pick-up location.
  If customers ever believe an item is not congruent to the listing, they can bring it in for a Manager Review. A manager would review the item and then compare it to the listing to see if a refund would be warranted.Customers always have 30 days from the close of the auction to ask for a review. A review can be done at any location. Reviews are at the complete discretion of the manager.
  Auction liquidation is very much a learning experience and it isn't always for everyone. It is our goal to give these items a second life by keeping them out of landfills while saving our customers up to 80% off of retail prices. If one follows our terms and conditions, auction liquidation can be a great thing for many people. Thank you.

  Customer Answer

  Date: 03/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ******* *********

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried all morning to pay my invoices it kept declining when there was enough funds in my accounts I tried it just wouldnt let me pay then a half hour later they banned me saying I was associated with a fraudulent account? Which theres no way possible that could be! I just want to pay for my things and get them and never have contact with this company again!

  Business Response

  Date: 02/28/2025

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  This customer's account was found to be linked to another account that was suspended due to unpaid invoices. When accounting makes those links, they do suspend the linked account/s as well. Customers always agree to suspensions when they register to bid with us. I will cite that policy point for reference.
  2.3. Exclusion of Users & Rejection or Amendment of Bids - Without limitation to any other remedies, ******* may exclude any User from any Auction and block any registration if the User has breached or threatens to breach these Terms and Conditions or engages in any behavior which ******* in its sole discretion regards as likely to have an adverse effect on the conduct of the Auction or the reputation of *******. Furthermore, ******* reserves the right, in its sole discretion, to exclude products from offers and refuse acceptances, bids or offers, as well as to discontinue Auctions or its Services altogether at any time or for any reason.
  In the event of an account suspension, all business activity with that customer ceases.
  Any items that are active and paid for, at the time of suspension, would be refunded to the respective customer. We do quote anywhere from 7-14 business days for a refund to be completed. Thank you. 

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was bidding on a tisscare foot massager and believed to win it. Only to load back into the app and see it went for double what I had bid. I watched the timer run to zero and the bid close with my bid last but somehow the bid was double and lost. Please look into this, Ive watched bids come in before and was able to bid immediately but this didnt change one bit.

  Business Response

  Date: 02/25/2025

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  2.2. User Accounts - Users are assigned an account name and password on registration. Users are responsible for all actions taken under their account name and password and shall only use the Site using their own account name and password. Users must keep their password safe and shall not disclose it to any other person and shall not permit any other person to utilize their account details. Users are required to complete those transactions that occur using their account name and password, whether such transactions are authorized or not.
  What this sounds like to us is a technical issue on the users side of the app or website. Specifically, a break in the connection with our server. These breaks can happen if the user has the slightest break in their WiFi or Data. We always stress for the users to check that. We also always recommend that our customers do a clear data cache every so often to clean up any unused data. It is also recommended that users do not have to many items on the watch list. Any mass usage of memory can cause issues on the users end. 
  If a customer ever has any questions or concerns, they are always able to reach out to our customer service department. **************** is available Monday through Friday 10am-6pm EST. The email address is ************ and the phone number is ************. Thank you.

  Customer Answer

  Date: 02/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *********

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been waiting over 2 weeks for a transfer of purchased goods from one Mac Bids pick-up point to another.I paid for the goods, paid Mac Bid's associated fees, paid for the transfer and 2 weeks later my goods are still in transit. ******** customer service offers no redress other than to continue to wait, they have no idea where my goods are or when I might receive. We are talking locations that are less than 1/2 hr driving time apart from each other. I just want the goods I paid for .......

  Business Response

  Date: 02/25/2025

  ******* does quote an average of 7 working days for a transfer to be complete. Sometimes transfers can be shorter and sometimes they can be longer. This all depends on the amount of transfers and the staffing in the respective transfer departments. We do not have exact manifests and time frames for transfers to be completed. This is due to the nature and logistics of our transfers. 
  It is our goal to ensure that a customer's transfer not only arrives in a certain amount of time, but as safely as possible as well. A customer bids on and wins the item, we do want to try our very best to ensure they have the opportunity to claim their winnings as they won it. Thank you.

• Initial Complaint

  Date:02/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 20th I bought a bed frame from the ******* app. Their product description and dimensions sections specify that it was king sized, which is the reason I bought it, considering I have a king sized mattress. While assembling it the next day, though, I noticed that it was in fact much smaller, most likely a full size bed. I understand ******* has a strict return policy, but I didnt want to return it because I had an issue with the product. The problem was that they advertised it as being something completely different. It was an error on their part, not on mine. With that being said, I immediately contacted them, but they refused to take responsibility for this occurrence.

  Business Response

  Date: 02/24/2025

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  I will cite the "Open Box condition code here.
  2.10.2 Open Box - Open Box items were sold by a retailer,and potentially used before being returned by the customer. Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, User should not make any assumptions other than the item may be ripped, scratched, non-functional or otherwise damaged. All Open Box items are sold AS/IS. *** makes all items available for inspection prior to bidding, it is the responsibility of the User to inspect all items before placing a bid on the Site.
  Customers are always more than welcome to inspect many of our items before they place their bid. We actually encourage inspection before a bid is placed. We do offer the **************** for many of our items as well. I will paste the ***************** terms for reference.
  2.16. **************** - A User may elect to purchase **************** for any individual item in the auction. This purchase is elected at the time the bid is placed in the auction. The cost for this product is specified at the time a bid is placed. The price will not change as the bid increases. The **************** product allows the User to return the Item, for which the product was purchased, within 5 Business Days following the pickup of the item. This return is treated as a ********************* return, and a reason is not required to process the refund. If an item is transferred from another location, the User is allowed to return the item within 5 Business Days following the pickup of item from the new pick-up location.
  If customers ever believe an item is not congruent to the listing, they can bring it in for a Manager Review. A manager would review the item and then compare it to the listing to see if a refund would be warranted.Customers always have 30 days from the close of the auction to ask for a review. A review can be done at any location. Reviews are at the complete discretion of the manager. 
  If a customer ever has any questions or concerns, they are always able to reach out to our customer service department. **************** is available Monday through Friday 10am-6pm EST. The email address is ************ and the phone number is ************. Thank you.

• Initial Complaint

  Date:02/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a heavy duty dog crate from this business, on January 31st. 2025 and the pickup deadline was by February 5th 2025. The Item was listed as (Like New) . They list items at this business as ( Like New,Open Box,or Damaged), so customers should have the idea of the condition of the items, before purchase,so listing the item I purchased "Like New" ,should have been in such condition, however upon unboxing this VERY HEAVY and many layers of metal packaging, to put together at home for our dog,we discovered it,as BADLY DAMAGED ( not at all,how it was listed). On Febuary 10th. 2025,I contacted customer Service and they said, to bring item to ******** warehouse, for a manager review for refund. The woman at the counter said: well,that is a lot of money, so I already know what the answer is going to be on refund,but I'll try to contact the manager. She came back from the inclosed room and said no refund ( I never got to talk to the manager). I then came back home,with this very heavy crate ( mind you,I'm disabled) and recieved a call from Their Pennsylvania office ( as I had left a message w them clear back on February 10,before I got through to the gentleman, that told me to take to ********). The woman also said they would not refund me! This is false advertising and even the woman who called me,said it was a workers error, as far as their inspection and listing, so why can't I get a refund for it being THEIR ERROR? I also asked to be contacted by the owners of this company and the woman refused that as an option. I would like my money back or the same item ( but an undamage one) ,as a LIKE NEW,is what I paid for, I didn't pay $170 for scrap metal ( who would)?

  Business Response

  Date: 02/14/2025

  As an auction liquidator, ******* runs auctions on items that were returned to Big Box retailers for any reason. When customers are registering to bid with us, they are agreeing to our terms and conditions.Those terms and conditions can easily be referenced at ********************************.
  I will cite the "Open Box and "Like New" condition codes here.
  2.10.2 Open Box - Open Box items were sold by a retailer,and potentially used before being returned by the customer. Open Box items may be damaged or have an opened box with missing pieces, so unless the condition of a specific item is explicitly stated, User should not make any assumptions other than the item may be ripped, scratched, non-functional or otherwise damaged. All Open Box items are sold AS/IS. *** makes all items available for inspection prior to bidding, it is the responsibility of the User to inspect all items before placing a bid on the Site.
  2.10.1 Like New - These are items that appear to be in a new condition or have never been used previously. These items are not tested for functionality or completeness. For items that are marked Like New a bidder must examine the item thoroughly when claiming (pick-up) the item. If the item does not appear new or unused or if there is an issue, the bidder MUST report this to MAC prior to leaving the premises. Once the bidder has left the premises with the item, MAC cannot issue any refund for issues arising with the item.MAC may offer credit on future purchases for all Like New items with discovered defects, not including buyer remorse.
  Customers are always more than welcome to inspect many of our items before they place their bid. We actually encourage inspection before a bid is placed. We do offer the **************** for many of our items as well. I will paste the ***************** terms for reference.
  2.16. **************** - A User may elect to purchase **************** for any individual item in the auction. This purchase is elected at the time the bid is placed in the auction. The cost for this product is specified at the time a bid is placed. The price will not change as the bid increases. The **************** product allows the User to return the Item, for which the product was purchased, within 5 Business Days following the pickup of the item. This return is treated as a ********************* return, and a reason is not required to process the refund. If an item is transferred from another location, the User is allowed to return the item within 5 Business Days following the pickup of item from the new pick-up location.
  If customers ever believe an item is not congruent to the listing, they can bring it in for a Manager Review. A manager would review the item and then compare it to the listing to see if a refund would be warranted.Customers always have 30 days from the close of the auction to ask for a review. A review can be done at any location. Reviews are at the complete discretion of the manager.
  Auction liquidation is very much a learning experience and it isn't always for everyone. It is our goal to give these items a second life by keeping them out of landfills while saving our customers up to 80% off of retail prices. If one follows our terms and conditions, auction liquidation can be a great thing for many people. Thank you.

  Customer Answer

  Date: 02/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.] *********** response is a general one and reads the same, to every complaint. Each case is different and should be treated as such (not general). Item was listed unproperly (thus even was recognized and announced to me, by their headquarters representative) . They should be held accountable for their mistake and rightfully give me a refund or credit in same amount , so I may purchase one in actual like new condition , as this item was discribed/listed.....it WAS NOT listed as damaged! Thank You!
  
  Regards,
  
  **** ********