Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Flagship stated I would be charged for a payoff request. I was also given false information. I have never been late on a payment, However at the end of the Loan they tacked on deferred amount that amounted to 4,035. I wasn’t given this information until 3 weeks before the loan maturity date. I was told I had 120 days on June 15. Loan matured on July 15, but today when I called they’re saying the loan matured June 15. I’ve been giving so much false information it has made it impossible to payoff the car in a timely manner. When I called for a payoff amount I was told that information would cost 60, which I could not afford. They finally gave me the loan payoff amount 1 week before the payoff date.

  Business Response

  Date: 08/11/2022

  We appreciate you bringing this matter to our attention. As Flagship Credit Acceptance LLC (Flagship) values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible. While Flagship cannot respond publicly to the customer's allegations out of respect for the customer's privacy, Flagship has completed a thorough investigation of the customer's concerns.
  
  A written response, a copy of which is attached, may be provided to the customer. We ask the customer to contact us directly should there be any additional questions or concerns.

  Customer Answer

  Date: 09/05/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  I have reached out to Flagship Credit and complained.  I was told there was a $60.00 payment required for a payoff.   Of course, you will not find this in your investigation, because the representative will not report this information against themselves.  I am dismayed that you are not taking the customer experience seriously.  I have made all my payment within 30 days.  I have been told several times I was an excellent customer.  I never missed a payment.  I have reviewed your reviews and I understand why your reviews are so bad.  Through this entire experience you have portrayed me as a liar when this has been a nightmare for me.   My account has been paid, and I am simply asking that you remove the negative reporting from credit.  Thank you. 
  
  

  Business Response

  Date: 10/28/2022

  We appreciate you bringing this matter to our attention. As Flagship Credit Acceptance LLC (Flagship) values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible. While Flagship cannot respond publicly to the customer's allegations out of respect for the customer's privacy, Flagship has completed a thorough investigation of the customer's concerns.
  
  A written response, a copy of which is attached, may be provided to the customer. We ask the customer to contact us directly should there be any additional questions or concerns.

  Customer Answer

  Date: 12/23/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:   Flagship has not investigated this issue thoroughly.  I stated that to obtain the the payoff amount, the charge would be $30.00 .  I have had several inaccurate statements.  I simply ask that you put the consumer first.. 
  Regards,
  
  *****************************
  

  Business Response

  Date: 01/05/2023

  We appreciate you bringing this matter to our attention. As Flagship Credit Acceptance LLC (Flagship) values its customers, it takes each review seriously and welcomes the opportunity to assist its customers as effectively as possible. While Flagship cannot respond publicly to the customer's allegations out of respect for the customer's privacy, Flagship has completed a thorough investigation of the customer's concerns.
  
  A written response, a copy of which is attached, may be provided to the customer. We ask the customer to contact us directly should there be any additional questions or concerns.