Complaints

This profile includes complaints for Power Home Remodeling Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Power Home Remodeling Group, LLC

  2501 Seaport Dr Fl 4 Chester, PA 19013-2249

  
• 

  Power Home Remodeling Group, LLC

  2147 Route 27 Fl 2 Edison, NJ 08817-3365

  
• 

  Power Home Remodeling Group, Inc.

  1660 Walt Whitman Rd Suite 140 Melville, NY 11747-4159

  
• 

  Power Home Remodeling Group, LLC

  12101 Tech Rd Silver Spring, MD 20904-1915

  
• 

  Power Home Remodeling Group, LLC

  6923 Lee Vista Blvd Orlando, FL 32822-4701

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Earlier this year we had new windows installed by Power. We were told that during that job, the contractors found a lot of "issues" with our existing wood and siding. We had 2 reps come out and conduct the inspection and they began the hard sell process at that time, one man and one woman. The woman was local and I believe her name isLeanna and the man is from Chicago and I think his name is Brian? This man proceeded to basically say that the vast majority of our siding was "rotting away and likely only being held together by the original siding." He added that "a ton of wood will need to be replaced during the siding project." The siding project is done and NO WOOD was replaced. At all. Clearly, this man did everything in his power to scare new homeowners into committing to a project that frankly, wasn't critical at this time. We were led to believe that much of our home was essentially falling apart and we were one storm away from losing everything. He completely catastrophized the entire situation and scared us into paying over $60,000 for new siding. We were on the fence about moving forward, and we let the sales reps know that. They then told us they could save us approximately $60k by "using the property as a training tool" yet no photos were taken. So, again another lie. We were told that all contractors would speak English and be in Power clothing and that the job site would be cleaned and returned to pre-work status. None of that was true. Our lead contractor wore a Power shirt and no one else on site. Our yard is covered in nails and other debris. Our internet cable was cut during the installation and we didn't even receive an apology. An electrical outlet was fried. Our back door leaks now, it didn't previously. One of the helpers cut a hose somehow and that hasn't been addressed either- I was questioned as to how it happened. And the work started a day late and we told on the day work was meant to begin that it wouldn't start until the following day.

  

  Business Response

  Date: 08/15/2022

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  A Power representative has been in touch with you in regard to the outstanding concerns with the siding and trim project.  An installation team returned to the home on 8/10/2022 to address the concerns with the clean up of the property and the leak above the entry door.  Power is waiting on the cable and electric companies to diagnose and resolve those matters and will be in contact with you in regard to compensation for each of them.  Power will also replace the hose that was damaged during the installation.

  Please reach out to Power's local installation office in Denver after the cable and electric companies have performed the work necessary so that a Power representative may guide you through the next steps in reaching a resolution for everything.

  Thank you,

  Ryan F********
  Warranty Service Director
  O: ***************
  Power Home Remodeling 
  PowerHRG.com

  

  Business Response

  Date: 08/24/2022

  Good morning,

  A follow up service appointment is scheduled for Thursday, 8/25/2022.  This was confirmed with you by a Power representative earlier today, 8/24/2022.

  We look forward to having your concerns with the entry door resolved as soon as possible.
  

  Thank you,

  Ryan F*********
  Warranty Service Director
  O: ***************
  Power Home Remodeling 
  PowerHRG.com

  Customer Answer

  Date: 08/31/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: this does not respond to the entire complaint. The representative that came out 8/26/22 was fantastic; he did a great job of explaining any potential issues and as far as we know made sure that our back door will not leak again. That said, my complaint really goes back to the sales process. 

  We were sold lies.

  It's horrifying that a company is going around scaring people into incredibly expensive home repair projects that are simply not necessary. We were told that we needed to replace our siding, etc immediately or risk having our home rot away underneath the existing steel siding. Yet, when that steel siding was removed, the wood was in fine condition. The sales rep terrified us into spending money that we weren't prepared to spend. When we hesitated to move forward, the sales rep carried his lie further by saying that our home would be used for training materials, model photos and so on. Not a single photo was taken by anyone from the company. Clearly, this is just a sales tactic. And it's disgusting. 
  
  Regards,
  
  ****************************************

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had our siding and sliding glass door done by power home remodeling the door was installed December 27th 2021 and the siding was installed in March of 2022. The door has needed a new glass since the day it was delivered and also needs new rollers. I was told both of these were ordered but they have still not been fixed. The siding was done wrong and was coming off. They eventually came and fixed it but came without my knowledge. I was not home. They left the old siding on top of my egress fire escape (where it still sits). They took out a light and failed to replace it. They also did not put my address back up or change out lights on the garage, which I was told would be done. I have tried contacting them multiple times. I was given dates when they would be out to fix the issues but they never came. When trying to contact them again, I asked for a supervisor and they failed to contact me again. I have had nothing but issues with this company and they charge double what other companies do. I also purchased windows through them and have not been able to get them fixed by the warranty. I regret issuing this company. I am very disappointed in their services and would like them to fix everything and get the siding out of my yard. Getting some of the outrageous price credited would also be appreciated.

  

  Business Response

  Date: 08/17/2022

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  A Power representative from your local office in Detroit has been in contact with you and a Project Production Manager is scheduled to be on-site at the home on Thursday, 8/18/2022 to assess the outstanding concerns with the siding project.  A follow up service event will be scheduled for an installation team to make the necessary repairs once those action items are identified at Thursdays visit.  We appreciate your patience in this matter and look forward to having everything resolved for you as soon as possible.
  
  Thank you,
  
  Ryan F*********
  Warranty Service Director
  O: ***************
  Power Home Remodeling 
  PowerHRG.com

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stay away from these door to door scam artist. 2019, The workers did a great job installing the windows. The took care of the house as they went along. Explained everything after. The windows look great and work great. Am very satisfied. Would recommend them to my friends. Good job power! ( I said while the salesman looked over my shoulder at what I was typing) Update, 06/21/22 One of the windows go bad, the film is coming off on the inside pane of the window, all distorted trouble seeing thru it. no problem life time warranty right? So i call and report it on 5/2/22, still waiting, called again today and they said its still on the list, its on back-order, waiting for the manufacturer to make it.... It will be 12 to 14 months!! Ummm one of the key features the salesman said when he came to my house to sell me on them was they were one of only a couple window sellers that have there own machine and facilities and they make there own windows. now all of a sudden they are waiting for someone else to make it? Sounds like they lied. Wonder what else do they lie about? PS; my neighbors had there windows replaced by ****** ***** at the same time. 2 weeks ago he showed me one of his windows distorted, They just replaced it today. Manufactured and replaced in 2 weeks. ****** ***** actually makes their own windows and warranty is awesome. 8-9-22 still waiting. Don't buy from these scammers. Go to ****** *****. How could ****** ***** get replacement windows so fast and you cant. What if the window was busted out? 14 months with no window? are you kidding me?

  

  Business Response

  Date: 08/09/2022

  Good morning,
  
  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.
  
  The replacement window sash order for your home was placed with our manufacturer and we are still waiting for them to be completed and delivered.  Unfortunately, because of raw material shortages, labor shortages and logistical constraints that both our manufacturer and their suppliers are experiencing, lead times on manufactured parts have extended beyond what we are typically accustom to.  Furthermore, these lead times are rarely consistent and can make predicting completion dates for a particular order very difficult.  It is for these reasons that the order for the replacement sash is taking so long to arrive at our local installation office in Houston.  While we continue to work diligently with all of our manufacturing partners to reduce lead times on manufactured goods as much as possible, we must in the meantime follow the current best guidance that Power is provided on expected lead times.
  
  At the present time your order is scheduled to be delivered to our local office in Houston later this year.  As soon as your order is delivered, a Power representative will be in touch with you to schedule the replacement.  We apologize for any inconvenience this might cause and we appreciate your patience while we work to resolve the issue with the windows in your home.
  
  Thank you,
  
  Ryan F*********
  Warranty Service Director
  O: ***************
  Power Home Remodeling 
  PowerHRG.com

  Customer Answer

  Date: 08/26/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  WOW, so your salesman (Taylor H**********) that came to the house on 9-11-17 said the windows ****** were made in house and PHRG had its own machine that the windows were made on and pushed that thought because he said no other window manufacture had their own and they all had to order them out. He had me and my wife convinced of that during his 3 hour sales pitch. We bought them thinking we were getting them right from the manufacture.
  
  Regards,
  
  *********************************
  

  

  Business Response

  Date: 08/29/2022

  Good morning,

  Power has never manufactured it's own windows.  In the beginning of every window sales presentation Power discloses it's partnerships with vendors and manufacturers, including window manufacturers, as well as the charitable foundations Power aligns with.  Further, the window labels and window sticks and warranty information all indicate who the window manufacturer is.

  The window provided to Power in 2017 is a proprietary window, only provided to Power and only from one window manufacturer, and not available to or from anywhere else, which may be where the confusion lies.
  

  Thank you,

  Ryan F**********
  Warranty Service Director
  O: ***************
  Power Home Remodeling 
  PowerHRG.com

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had Power Home Remodeling come to install two basement windows. The initial person who came measured the windows and sent back the information. They then scheduled another person to check the measurements of the windows for pre-install which was rescheduled by them. The pre-install person came back I believe a week or two after and did his measurements. When the install date came around, I did not receive any call or follow on the install time. I took off work for this and called them the day of to see what time they would show up and the branch manager said they were not coming. I was furious since I wasted a day waiting for them and it was scheduled. We then rescheduled for I believe 3-4 weeks later and when they came to install the windows, one of the basement windows did not fit and the installer said it was measured wrong. I had to wait another three weeks for the correct window to be made and installed while they covered up my window with plywood.Now, on the second installation day they put all the windows in and that week it rained. We had a tremendous amount of water come into our basement through the windows and run down inside the walls. I sent pictures and video to the branch manger showing they improperly installed the windows and did not cork the windows properly. The branch manager would not send a different crew to fix the job and also at first said he couldn't get them back to fix the issue until much later. I explained to him this is unacceptable for a business of that size and he actually had the nerve to tell me "well then why did you go with us" on our phone conversation. I also asked him how I will be compensated for the damages which he said he will look into it. The installers came back the next day or the day after and I had to supervise them to make sure everything was installed properly. Power never followed up on the issue of compensation and payment and sent me a notice 133 days later saying where is payment.

  

  Business Response

  Date: 08/10/2022

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  A Power Installation Manager is scheduled to meet you on-site at the home on 8/23/2022 to review any outstanding concerns.  We look forward to having everything resolved for you then.

  Thank you,

  Ryan F********
  Warranty Service Director
  O: ***************
  Power Home Remodeling 
  PowerHRG.com

  

  Business Response

  Date: 12/15/2022

  Good morning,

  An agreement was reached to reduce the project price in order to cover some of the repairs to the interior walls of the home.  This has been reflected on your project, Power has received payment from you for the remaining balance, and the project is now closed.

  Thank you,

  Ryan F******
  Warranty Service Director
  O: ************ x*
  Power Home Remodeling 
  PowerHRG.com

  Customer Answer

  Date: 12/16/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  It only took over a year and a tremendous amount of follow up on my behalf. Worst communication at a company I have ever experienced. 
  
  
  
  Regards,
  
  
  
  *********** *****
  

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired PWR to do a new roof. During the initial consultation, we asked Dan if there would be any damage to our new driveway, as that would be a deal breaker. Dan said there would not be any, but he would put it in the notes as a major concern. Than Mike the Project Manager came out - Again we voiced that we were very concerned about our new driveway being damaged. Mike said the dumpster contractor would put down wood before dropping the dumpster and there would be no damage to our driveway. When the dumpster was delivered, they did not put down wood and had scratched up the driveway - When I got home from work and saw this, I immediately reached out to Marc, and emailed him pictures. Several days later, the dumpster company came back and put the dumpster on wood, but in the process created more damage by creating divot like indentations and deeper scratch marks. Again I reached out, and was initially told by (I think her name was Justine) that it wasn't PWR problem. After call them repeated times, I finally connected with Jeremy, who said they would address it with the dumpster company. I resent all the pictures I had taken (before the dumpster was on wood, and after the dumpster was permanently removed). Since this conversation I have reached out to Jeremy every week - he doesn't call back, and when I do connect with him I get put on hold while he tries to reach the dumpster company OR told to call him back in several hours, or send more pictures, ect. Last week, he and the dumpster company said they don't see any damage that requires repair. After stating that the pictures don't show the damage well, and the many rains storms we've had since have not washed away what they consider dirt scratches that will wash away. Even though I did not sign off on the completed job (only that the roof itself was done) they received payment from the finance company.

  

  Business Response

  Date: 08/10/2022

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Power has been in contact with the dumpster provider who dropped off and picked up the dumpster at your home.  The damage to the driveway is superficial, an actual paving repair is not necessary given the extent of the concern.  Power will not be able to cover the $1,200 estimate to make repairs to a driveway that does not require physical repair.  The discolored surface will weather over time and once again match the rest of the driveway.

  Thank you,

  Ryan F********
  Warranty Service Director
  O: ***************
  Power Home Remodeling 
  PowerHRG.com

  

  Business Response

  Date: 10/04/2022

  Good afternoon,

  There is no damage to the driveway that prohibits it's use or reduces the longevity of the current surface.

  Power will be unable to assist with the matter any further.

  Thank you,

  Ryan F**********
  Warranty Service Director
  O: ***************
  Power Home Remodeling 
  PowerHRG.com

  Customer Answer

  Date: 10/06/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: It saddens us that you will not take responsibility.  We discussed the fact that our driveway was fairly new with both the sales man and the project manager before work was done.  Both had said every precaution would be taken to prevent damage.  Mike the project manager even made a note on the project sheet about being careful with the driveway.  If this was your driveway, you would be treating this very differently - you know that these divots are likely to become a bigger problem due to cold and ice conditions.  The fact that you don't want to deal with this because its your own contractor who messed up only shows poor business practices on your part.  Hopefully other POTENTIAL CUSTOMERS will BEWARE of your UNWILLINGNESS to uphold to the supposed standards PHR says they have.
  
  Regards,
  
  *** ********
  

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Power Home installed my new doors and the job was done great. I went with them again for new soffits and gutters. The project manager assured me that the workers would take out old electric, that was no longer connected, out. They started to cover it up with the soffits. I had to take them all down myself. There was rotted wood under the soffits that the workers would not replace. They just covered it up. When the gutters were put on, there were gaps between the flashing and the gutters. They came and the person on the phone said that they would check the rest of the house. After they left, a few days later it rained, water was coming between the flashing and the gutters. I called the project manager again, and he never called back. I also emailed him and text messaged him with the pictures, No response. I called a different manager and again, no response. I called the main office and they said that someone would come in December. I told them when I had the first issue with the gutters, they came right away. He didn't seem to care. I am also still waiting for a replacement door for 2 months. The original one came dented.

  

  Business Response

  Date: 08/04/2022

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  The replacement door slab for the first project in your home has arrived in our local Long Island warehouse and a Power representative will be in contact with you to schedule it's replacement.

  The gutter service you mentioned is currently scheduled for the first available day and time.  Should the opportunity to perform your service sooner arise a Power representative will be in contact with you to confirm those changes. 

  Thank you,

  Ryan F**********
  Warranty Service Director
  O: ***************
  Power Home Remodeling 
  PowerHRG.com

  

  Business Response

  Date: 08/06/2022

  Good morning,

  A Power representative has been in contact with you and has rescheduled your service appointment for 8/8/2022.

  We look forward to having your service concerns resolved for you then.

  Thank you,

  Ryan F*********
  Warranty Service Director
  O: ***************
  Power Home Remodeling 
  PowerHRG.com

  Customer Answer

  Date: 08/08/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We set up a time for a Power to come and speak with us. The reason we chose Power for our roof replacement was their customer “Bill of Rights”. They also stated Power only used high-quality products; all installers are employees of Power (they would be wearing Power shirts/uniform); and conducted top of the line business practices. However, the service we received did not align. On the day of installation, a crew arrived (that could barely speak English) and started our roof installation. Once they were completed, they knocked on the door to sign the certificate of completion. When I arrived home, I was so disappointed in the way my roof looked and at the poor clean up job by the crew. The things wrong with my roof installations - Shingles was not laying flat and squared off at the end; rising up in the opposite direction as the others; Left side edges was not flowing as the other shingles; There was a huge gap left between where the siding and the roof met in the front of home--didn’t have a gap before they removed the old roof; Missing J channels. The site manager arrived for the final walk-through, and I immediately told him about the issues. He said he could see the issues, but we needed to give the roof a few days to settle. I told him I didn’t agree and so he scheduled for someone to come out the next day to address the issues. No one showed. I placed a call to Power and sent them pictures showing the poor job that was done. He also agreed the work was not up to par and said they will have someone come out to correct the issue. No one ever showed to fix the issues, instead they decided to have someone just show up to my house to do another site inspection. He also saw the issues and was scheduling someone to come out. They finally showed after so many no shows and still missing parts to complete the job. I am requesting $2500 be deducted from the final total of $15,901.75 for poor service and missed work. it is August, that is over two months.

  

  Business Response

  Date: 08/05/2022

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  Power has agreed to reduce the price of your roofing project $795.09.  We understand what an inconvenience it is to have missed appointments and for the project completion to be delayed the way that it was.  The reduction in price is one way Power is showing our sincere thanks for your understanding and your business.  The roofing project has been completed and is backed by the industries best material and labor warranties.  The reduction in price offered is the maximum amount Power will be able to reduce the price.

  Thank you,

  Ryan F********
  Warranty Service Director
  O: ***************
  Power Home Remodeling 
  PowerHRG.com

  

  Business Response

  Date: 08/08/2022

  Good morning,

  Power's final offer is $795.09.  This is the maximum that Power will offer.

  Thank you,

  Ryan F***********
  Warranty Service Director
  O: ***************
  Power Home Remodeling 
  PowerHRG.com

  Customer Answer

  Date: 08/10/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: Power has failed to make things right with the customer for reasons they caused.  I will never do business with this company again.  I hope whoever sees this message online think twice before choosing this company. They are full of it!!  They claim to have such great service and products but actually they don't.  The whole process was inconvenience and I they are a nightmare to deal with.
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:08/02/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/02/2022 My residence is registered as do not solicit list in our township. Yet, were constantly bothered by pushy sales door to door salesmen with no regard for personal space. This company need to do due diligence when canvassing neighborhoods. Please remove me from all phone calls, appointment and door knocking. Thank you.

  

  Business Response

  Date: 08/03/2022

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  We have added you to Power's local "Do not Knock" list as well as Power's national "Do Not Call" list.  It may take up to 72hrs for these changes to take effect, at which time you should no longer receive phone calls or in-person visits from Power's local marketing office whenever Power is running new promotions or doing work in your area.  We apologize for any inconvenience we may have caused.

  Thank you,

  Ryan F**********
  Warranty Service Director
  O: ***************
  Power Home Remodeling 
  PowerHRG.com

  Customer Answer

  Date: 08/05/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  
  

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/16 window installation, door was to be installed to but on back order. Door installation was 6/27, door came with out molding, was told it was to be ordered. 6/28 quality check, we weren’t happy. 6/29 we called to complain and get some answers. 7/5 Was finally told we would get molding. 7/7 second quality check and received $400 credit for inconvenience. 7/11 molding installed, wrong size and color. 7/11 called to complain about molding and improper installation. 7/15 manager came to fix but still wasn’t finished, said he’d be back following week. 7/25, 7/27, 7/29 and 8/1 we called to get answers about when they would finish was told we’d get a call back they had to send an email to someone but never received call. 7/26 called credit loan company(green sky) because we received a bill even though we were told no payments were required till job was finished. 7/27 green sky responded and was taking action to contact power home remodeling should hear back in 48 hrs. 8/2 i contacted green sky and they were waiting for power home to contact them back. Power home told us they were going to complete a job of windows and door on our house and it has now been over a month and my door is not completed, the molding we have is cracked and broken as well. Project # ********.. amount of job in total $11,668.27 .. would like a full refund for door.

  

  Business Response

  Date: 08/08/2022

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.

  A Power installation manager is scheduled to be on-site on 8/12/2022 to replace the interior casing on the door.  Power will not be refunding the price of the door project for the delays in repairing the interior casing.

  Thank you,

  Ryan F********
  Warranty Service Director
  O: ***************
  Power Home Remodeling 
  PowerHRG.com

• Initial Complaint

  Date:08/02/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The windows they installed was 2 inches smaller than the opening,some of then was installed over the window sill in order to fit a little better. When they arrived I asked to make sure the measurements was accurate,the answer was “yes”,but wasn’t.I have pictures to prove.I did call the company no answer as now. The job was started and finished on July 22 2022. My windows are now a lot smalle than was before,andthis wasn’t the dial. Windows custom made are different price than standard size that you can buy in any ********** for less price.

  

  Business Response

  Date: 08/12/2022

  Good morning,

  Thank you for taking the time to contact us about your remodeling experience. We take feedback from homeowners like you very seriously. I apologize for any frustration or aggravation this issue may have caused. I have reviewed your complaint and personally looked into the matter.
  It is customary for a custom replacement frame window to be manufactured smaller than the opening so that the window can be installed level and square.  More often than not, the opening a window or door is being installed into is not perfectly square and any settling that may have occurred can exacerbate the issue.  However, given that your concerns potentially indicate a larger variance than Power would measure for, a Project Production Manager is scheduled to meet with you at the home on 8/12/2022 to review the window installation.  A determination as to how move forward will be made at the time following a review of each window.
  Thank you,
  Ryan F*********
  Warranty Service Director
  O: ***************
  Power Home Remodeling 
  ************