Reviews
This profile includes reviews for Spring EQ LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 69 Customer Reviews
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Review fromDavid M
Date: 04/11/2023
5 starsDavid M
Date: 04/11/2023
I recently received a HEL with Spring EQ and could not be more please. Everyone I worked with was professional, courteous (A+) and the communication on-point. Thank you - Michael E., Laurie O., Marcy G. and Spring EQ staff. Also, kudos to the folks who completed the appraisal and closing… ??
Spring EQ LLC
Date: 04/12/2023
It was a pleasure assisting you in meeting your goals. We appreciate you taking the time to leave this feedback and being so open with us. At Spring EQ, we aim to go beyond our clients’ expectations, so we are happy to hear that we delivered as promised. We hope to work with you again. Thank you.Review fromErik S
Date: 02/18/2023
1 starErik S
Date: 02/18/2023
Working with Spring EQ has been a joke with little to no communication throughout the process. Multiple documents uploaded then rejected with little to no explanation. left several voicemails with my advisor and multiple emails with ZERO response.
Based on this experience I would NOT EVER recommend Spring EQ for mortgage services.
I’ve also tried multiple times to reach someone at the main number listed on their website and it always goes unanswered with requesting me to leave my name and number for a follow-up call.
Will be moving on to a more reputable, Communitive lender. Thanks for wasting my time and for the overpriced appraisal as I was unable to shop around and was required to use your vendor!Spring EQ LLC
Date: 02/20/2023
Thank you for sharing your experience with us. We appreciate your transparency with the good and bad news. We do apologize that your experience with us fell short of expectations. We aim to use this feedback to better improve our services and understand our client needs. Thank you.Review fromIris P.
Date: 02/08/2023
1 starIris P.
Date: 02/08/2023
Unprofessional! Won’t return your calls, e-mail, won’t keep you informed with anything! Don’t waste your time! I’m so upset, they had me sign papers work and I submitted my information to NEVER hear from them again! SMH I applied for the loan on 12/22 it’s now 2/8/23 SMHSpring EQ LLC
Date: 02/10/2023
Thank you for sharing your experience with us. We appreciate your transparency with the good and bad news. We do apologize that your experience with us fell short of expectations. We aim to use this feedback to better improve our services and understand our client needs. Thank you.Review fromAdrian O
Date: 01/28/2023
1 starAdrian O
Date: 01/28/2023
I reached out to them to use equity in my home. I was very clear I needed a cash out of at least 20,000. The representative called me to “share the good news” that we were clear to close and they had the 20,000 plus to give me at close. Closing day I meet to sign and the total was $14,900 as they take all your closing cost out of your cash total not refine into the loan. I have over a dozen email between myself the rep and her boss where I am crystal clear of my need to make the deal work. To close the deal they lied to me.Spring EQ LLC
Date: 01/30/2023
Thank you for sharing your experience with us. We appreciate your transparency with the good and bad news. We do apologize that your experience with us fell short of expectations. We aim to use this feedback to better improve our services and understand our client needs. Thank youReview fromNick M
Date: 12/21/2022
1 starNick M
Date: 12/21/2022
As a business owner myself I will tell you there is no process in place, broken and no organization, After false promises and inexperienced under writers I’m forced to go elsewhere 3 weeks into the broken process.
Don’t waste your time! I contacted Rocket Mortgage and got 2 points off 1st year and 1 point off the 2nd fell so much better talking to real decision makers not 3rd party application takers.Spring EQ LLC
Date: 12/22/2022
Thank you for sharing your experience with us. We appreciate your transparency with the good and bad news. We do apologize that your experience with us fell short of expectations. We aim to use this feedback to better improve our services and understand our client needs. Thank youNick M
Date: 12/22/2022
I paid for a full appraisal and never received report ! I called appraiser and she sent it to UW last week. I really would lije some assistance.Review fromElizabeth D
Date: 12/07/2022
1 starElizabeth D
Date: 12/07/2022
Worst company I have ever worked with. Nick L****** told my husband and I untruthful lending procedures and then proceeded to run our credit again after they were not able to close in a timely fashion. At this point I can’t get anyone from this company to return a phone call or email. Please don’t waste your time with this company, especially if you want to protect your credit!Spring EQ LLC
Date: 12/13/2022
Thanks so much for sharing your experience with us. We appreciate your transparency with the good and bad news. We do apologize that your experience with us fell short of expectations. We aim to use this feedback to better improve our services and understand our client needs. Thank youReview fromJamie H
Date: 11/04/2022
1 starJamie H
Date: 11/04/2022
Was working with broker who works with them. I said I have a Lady Bird Deed transfer on my death to my kids. Was told they except by broker who I asked before starting process. Received notice clear to close I have over 600k in equity and asking for 50k for home improvements. Ordered windows etc after received clear To close and poof they pulled loan. Not acceptable. I have emailed Drew K and no response.Spring EQ LLC
Date: 11/07/2022
Thanks so much for sharing your experience with us. We appreciate your transparency with the good and bad news. We do apologize that your experience with us fell short of expectations. We aim to use this feedback to better improve our services and understand our client needs.
Thank youReview fromPaul H
Date: 10/21/2022
1 starPaul H
Date: 10/21/2022
My experience with this company ----SPRING EQ---- was HORRENDOUS!!!!
They led me through the loan process for MONTHS…always coming back with needing more information. I supplied them everything, every time. I wanted the loan to consolidate debt….which is what they advertise and lend on. I wanted to pay down, or off, some credit cards and other debt. I used the equity in my home…equity of over $285,000, asking for just $50,000 of that equity in a Home Equity Loan. They required a payment upfront for the appraisal very early in the process of $540, which I paid. It was to a company called Valuation Connect. You can see find them on the web….sketchy website. I live in a guarded gated community on an exclusive golf course community. I told all, on phone calls and emails, to let me know when the appraiser was coming through so that I could give the gate guards notice. I never received any notice, so I assume an appraiser never came through. And yet I paid $540 and never received a copy of the appraisal…which I was told was done. I told everyone that time was of the essence in getting this loan done. My wife and I signed all the closing documents, and waited to hear which attorney they were sending the closing package too, to close the loan. Weeks went by as I kept sending them more information, even though previously told that they have everything they needed to make the loan. Then after exceeding my personal deadline to obtain the loan, and rates continuing to rise.. they backed out of the deal without any explanation. I cannot express my frustration and dissatisfaction in dealing this SPRING EQ. My personal advice to anyone dealing with, or thinking about dealing with SPRING EQ is to FIND ANOTHER LENDER THAT HAS HONESTY AND INTEGRITY. DO YOUR HOMEWORK !!!Spring EQ LLC
Date: 10/24/2022
Thank you for sharing your experience with us. We appreciate your transparency with the good and bad news. We do apologize that your experience with us fell short of expectations. We aim to use this feedback to better improve our services and understand our client needs. Thank youReview fromJoseph A.
Date: 10/20/2022
1 starJoseph A.
Date: 10/20/2022
They strung me along for over two months. they changed my terms three times. They had me payout out of pocket over $1200 for things they said would get my file completed. Every time they said "oh, we just need you to do this" i would have it done promptly. Only then would they drag their feet for days and then tell me they needed something else. Eventually my file ran over time and was closed. Then we decided to try one more time with the promise from them that it will be all good because everything is where it needs to be now. They send me the disclosures with one thing, then i get contacted by a customer advocate who tells me something totally different then whats is in the disclosure and get told they cant complete my loan unless i agree to new terms.Spring EQ LLC
Date: 10/24/2022
Thanks so much for sharing your experience with us. We appreciate your transparency with the good and bad news. We do apologize that your experience with us fell short of expectations. We aim to use this feedback to better improve our services and understand our client needs. Thank youReview fromTamiko P.
Date: 10/17/2022
1 starTamiko P.
Date: 10/17/2022
Company does not return voicemails or respond to emails. I currently owe a late fee because they did not apply my autopay to my account. It has been three weeks and no one has still returned my phone calls or emails to address this issue.Spring EQ LLC
Date: 10/19/2022
Thanks so much for sharing your experience with us. We appreciate your transparency with the good and bad news. We do apologize that your experience with us fell short of expectations. We aim to use this feedback to better improve our services and understand our client needs. Thank you
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