Complaints

This profile includes complaints for David's Bridal LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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David's Bridal LLC has 315 locations, listed below.

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  David's Bridal LLC

  1001 Washington St Conshohocken, PA 19428-2356

• 

  David's Bridal

  256 Daniel Webster Hwy Nashua, NH 03060-5755

• 

  David's Bridal

  6525 Robinson Center Dr Pittsburgh, PA 15205-4868

• 

  David's Bridal

  1555 Almonesson Rd Woodbury, NJ 08096-3724

• 

  David's Bridal LLC

  80 US Highway 22 Springfield, NJ 07081-3110

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date this all happened was August 26, 2022 the check was for $437.25 I hate to push my wedding date back so Davids Bridal was supposed to send me a refund check they sent the check to the wrong address they never change my address in the system someone got a hold of that check and finally cash to Davids Bridal corporate told me it was out of their hands and that I may never get my money back and for me to contact my bank which had nothing to do with this is. Check was written on a **** ** ******* check which is where Davids Bridal corporate used but thethe check was cashed at police and fire which is right across the street from the Davids Bridal in Springfield Pennsylvania. I was told to file a police report which I did and then I talked to **** ** ******* and they told me to tell Davids Bridal to have their fraud department contact them so they can re-issue a check and Davids Bridal will not do it they keep telling me that it’s out of their hands and then I need to contact my bank which is chase bank that has nothing to do with this

  Business Response

  Date: 11/02/2022

  Hello *******,

  Thank You for reaching out to us. Our team has advised the check was cashed. 

  Please investigate with the check cashing location as soon as possible.

  They were responsible for cashing the check and will need to investigate this matter further if it was done without your identification.

  Best,

  DBI

• Initial Complaint

  Date:10/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a wedding dress in July and put my bridal party dresses at the Metairie,LA location. 1: the dress I ordered took a month to come in. The David's Bridal in-store return policy states that customers cannot return seven days after purchase. This return policy is not posted anywhere in the store and no customer service representative makes this policy clear before you make such a large purchase. This means people do not have the information they need to make an informed decision and that people do not have the opportunity to try on the actual merchandise they are paying for with the safety of a return period. 2: when I tried the sample, backless dress on, I was wearing a bra. I told the consultant that while the dress looks great, I will need a bra or an undergarment that will hold my breasts. She assured me that a bra like that exists but not to buy it from DB because they don't work. FYI a backless bra that holds up large breasts does not exist, and it is now clear she was only concerned with making that sale 3: I brought the dress back after having no success with a bra. My only option was to exchange. They had options that were ok, but nothing that I loved. I had to settle. I ordered another dress in ivory. A pink dress came in. 4: two of my bridesmaid's orders were wrong. The most egregious instance was the time the dress came in the wrong color, and the bridesmaid was told it was her fault. The person at first refused to refund her until I verified that it was the store's error. The person who refunded her complained the entire time about having to do a return. 5. I called corporate to have the situation rectified. I spoke to Alandra. She was uninterested in hearing about my experience. She interuppted me to tell me it's impossible to get a refund. She also refused to let me speak with anyone in upper management. Botton line- if I had know the policy upfront, I wouldn't have purchased anything at all. I've never felt so trapped as a customer.

  Business Response

  Date: 10/31/2022

  Hello ********,

  Thank you for reaching out to share your recent experience and your concerns.  We are so sorry to learn of the complications with you and your bridal party's dress orders.  This is not the type of journey we wish to create for any of our guests. 

  Please know that we have researched this matter with our store and regional management teams.  We understand that an exchange for the bridal party dresses has already been completed.  We would be happy to exchange your bridal gown to correct the color.  Unfortunately, we are unable to make an exception for a full refund.  Please reach out to the store team directly for further assistance with your exchange. 

  Best,

  DBI

  Business Response

  Date: 11/15/2022

  Hello ********,

  Thank you for following up to express your concerns.  We are so sorry that you are displeased with our policies.  Please know that our return policy is posted at our store registers, back of receipts, and online.  We are so sorry if this was overlooked.  We will be sure to pass along your feedback to the appropriate parties.

  Thank you for your understanding. 

  Best,

  DBI

  Customer Answer

  Date: 12/23/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:10/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/28/22 I bought a dress for my daughters wedding at David’s Bridal. I was told by the sales associate that they would contact me when the dress was in and it would be in between October 8 - 12. I reached out everyday from October 8 until now and was told by the sales associate the dress finally came in on 10/19. I drove to Yonkers to pick up my dress on 10/20 and wanted to return it because the wedding is the next day and there was no time to alter it. David’s Bridal said you can’t return after 7 days of having the dress. The dress was promised to me earlier and I would have had time to have it altered by a tailor but now I don’t so since David’s Bridal did not give me the dress on time they should return my dress for a cash refund since I paid cash. I would have kept it and worn it happily had it arrived anywhere near on time where I could have gotten it hemmed and repaired in time.

  Business Response

  Date: 10/25/2022

  Hello ****,

  Thank You for reaching out to us. We have spoken with all necessary parties, and unfortunately there will be no exception to the policy for this matter.

  We are so sorry that you are unhappy with our resolution. Our store will be able to assist you with a store credit or an exchange.

  Our store credit is that it never expires, can be used in any David's Bridal store in United States, by anyone you choose, for any items including items that need to be ordered. 

  It can also be used towards alterations, and we do alter non-David's Bridal merchandise as well.

  Best,

  DBI
  

• Initial Complaint

  Date:10/18/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/25/22 I visited the David's Bridal Jacksonville East FL location and was serviced by MIA, who also claims to be a store manager. I bought one dress that I took with me and ordered a second dress they did not have in my potential size. I asked two questions that could be confirmed by my friend; Could you ship to me and Could I return if it don't like it. I was told it would have to be shipped to their store and if I don't like it, I could receive a full return. I let her know that the store is not local to me and it will be difficult for me to get back. She stated that is the only way it will work. I was called on 10/6 to notified the dress was received in the store. I told them I would come that weekend to try it on. That Saturday I came down with COVID, which was confirmed through testing on 10/11. I was very sick until today 10/18. I called the store and spoke to Mia on 10/18 and asked to return the dress that i never received. I was told that she cannot return the dress and she could only issue a store credit which I had to come into the store to receive. She denied telling me she can't ship to my home or I would be issued a return if the dress did not work out for me. I never even got to try it on and trusted that this was not a final sale on 9/25 when she told me I could return it if it does not work out. The dress in question that I have never received is: item # ************

  Business Response

  Date: 11/03/2022

  Hello ********,

  Thank you for reaching out to share your experience.  We are so sorry that you did not receive better service throughout this journey.  This is not the level of service we wish to provide for any of our guests.  Please know that we will be working with our team to improve moving forward. 

  Please know that we have reviewed this matter with our store management team.  Your request for a return exception has been granted.  The store manager has attempted to contact you, to no avail.  At your convenience, please reach out to the store management team directly for further assistance with your refund. 

  Best,

  DBI

  Customer Answer

  Date: 11/10/2022

  The Store manager did reach out to me and returned the dress per my request. 
  Regards,
  
  ***************************
  
  

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a wedding dress the beginning of this year, 2022. I found my dream dress for a very reasonable price. We got alterations done and after first alterations I came in for another fitting and dress was falling off shoulders and looked horrible up top. Another lady tried to fix it and couldn’t and I cried the whole appointment. Manager gave us a refund for too alterations due to inconvenience. Took dress somewhere else and they couldn’t help due to top being messed up and needing to order completely new fabric to fix it which we didn’t have time to do due to 5 weeks from wedding. I ended up find a new dress online for wedding 10-28-22 because my dress couldn’t get fixed. Very disappointed in alterations. I paid $800 for dress plus a couple $100 on alterations for a dress I can’t even wear. I want to be accommodated for this inconvenience and return the dress.

  Business Response

  Date: 10/26/2022

  Hello *****,

  Thank you for reaching out with your experience.  We are terribly sorry to learn of the complications you've experienced with your gown.  This is not the type of journey we wish to provide for any of our brides. We want you to know that your feedback is taken very seriously, and we will be working to ensure improvements are made.

  Please know that we have researched this matter with our store management team.  We have found that you have already been refunded for the alterations on the top portion of your dress.  Unfortunately, we are unable to offer you further compensation at this time.  Thank you for your understanding. 

  Best,

  DBI

• Initial Complaint

  Date:10/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/22/22 I put a wedding dress and others on lay away. I was told to pay the balance within 60 days and if not paidI forfeit 10% would be deducted and item would be returned to stock. I paid it off by phone the following week but asked the agent about holding it for a final fitting. She never got back to me. My wedding has been postponed and I asked for a refund and they refused. The dress never left the store. They offered a store credit but I am not in need of any wedding clothing. Customer service said they should have told me that they only give credits but that was never explained to me and is not printed on the receipt. If they can return all but 10% of it is returned if it is not paid in full by due date I am eligible for refund. My receipt for final payment was never sent. So the transaction is not final. I do not have the money, recept or the dress. And they have all my money.

  Business Response

  Date: 10/20/2022

  Hello *******, 

  Thank you for reaching out to us. We have spoken with all necessary parties, and unfortunately there will be no exception to the policy for this matter.

  We are so sorry that you are unhappy with our resolution. 

  The great thing about our store credit is that it never expires, can be used in any David’s Bridal store in the United States, by anyone you choose, for any items including items that need to be ordered. 
  
  It can also be used towards alterations, and we do alter non-David’s Bridal merchandise as well.
  

  Best

  DBI

  Customer Answer

  Date: 10/21/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

  Nothing about no return was mentioned until I called and asked about a refund. This is deceiving and should be addressed. The only thing I was told was to pay dress off by a certain time or lose 10 percent. This will be settled by a court. 
  
  Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  ***********************

  Business Response

  Date: 10/24/2022

  Hello *******, 

  Thank you for reaching out to follow up regarding this matter.  Again, we are sorry to learn that your experience with us did not meet your expectations. 

  We have researched this matter with our store and regional management teams.  We understand that your request for refund has been approved and your refund has been issued via mail check.  Should you require further assistance with your refund, please contact the store management team directly. 

  Best,

  DBI

• Initial Complaint

  Date:10/13/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date 9/27/2022. I was told by two sales associates that my only option was to put a dress on layaway in order to hold it while I looked for other dresses. When I asked the sales associate if there were any layaway cancellation fees, they left the appointment to confirm with the manager. They returned saying that there was no fee, and I would receive a full refund for the cancellation. I asked again before signing the contract and was told the same information: no fees and full refund upon layaway cancellation. I contacted the store to cancel the layaway online on 10/11/22 and on the phone on 10/12/22 as I had found a higher quality dress and was informed that I would have to pay 10% of the purchase price to "restock" the dress that was put on layaway (even though it came from a rack in the store). They told me that there was nothing they could do because I signed a contract. I cited that I only entered into this agreement because I was told false information and that the "contract" I signed had not been filled out completely--which made me think there was merit to what the sales associates said in the store. I'm attaching a photo of the receipt with a blank parentheses as proof that the contract was not filled out completely. I would have never put a dress I was unsure about on layaway if I had known I would pay 10% of the cost if I changed my mind. When I spoke with corporate, they told me I could have changed my mind and received a full refund within 7 days, but this information is nowhere on the receipt and was not disclosed to me in the store at the time of the agreement. The only length of time mentioned to me was that I would need to cover the full layaway cost within 60 days.

  Business Response

  Date: 10/21/2022

  Hello *****,

  Thank you for reaching out to share your recent experience.  We are so sorry for any misunderstanding or miscommunication that may have occurred when placing your gown on layaway.  We will share this information with our store management team to ensure we improve moving forward.
  
  Please know that we have looked into this matter.  Unfortunately, we are unable to make an exception for a full refund at this time. We understand that this answer may not be ideal, however we must be consistent across all customers. 

  Thank you,

  DBI

  Business Response

  Date: 10/28/2022

  Hello *****,

  Thank you for reaching out to share your recent experience.  We are so sorry that your selection did not ultimately work out for you.  Please know that your request for full refund of your layaway has been approved by our Regional Management team.  Please reach out to the store directly for further assistance with your refund. 

  Best,

  DBI

  Customer Answer

  Date: 11/02/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:10/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 7 flower girl dresses from David's Bridal online from March - May 2022. I wasn't sure on the sizes for my girls, so I figured I could return the dresses. I only kept 2 dresses and returned the rest in the return policy window. The last returns I processed were in May 2022. I have been contacting David's Bridal numerous times about where my refunds are because they only processed 2 credits when I should have 3 more coming. They keep saying it's internal issues, but it's been 5 months of them holding my money. I have text messages I've saved with the help chat group that corroborates this story. I just want my money back.

  Business Response

  Date: 10/26/2022

  Hello ********,

  Thank You for reaching out to us. Our team is diligently working on tying to get a refund for your shipping cost.

  They will be in touch with you once it has been completed.

  Best,

  DBI

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/25/2022 I attended an appointment at Davids Bridal located at 5162 Monroe St, where I was measured by a Davids Bridal Employee. The Employee stated that according to my measurements I should purchase a size 2 dress, they did not have the dress in stock so they ordered one for me. During the purchase I was never notified about Davids Bridals 7 day return policy. On 10/06/2022 my dress arrives at the Davids Bridal location, I pick up my dress, go home to try it on, and it does not fit. I called Davids Bridal, I spoke with the manager and was instructed to either bring the dress back that night on 10/06 or the next day so they could order me a new size. I return on 10/07 and give Davids Bridal the dress back that they had originally sold me, they tell me that due to shipping times they might not be able to have a new dress in until after my wedding, they said they would call me before the item ships so that I knew if I would have it in time for my wedding or not. Between the dates of 10/07 and 10/10 I never received a called about an estimated arrival time, at that time i decided to purchase a dress from another bridal shop. 10/11 comes and the manager calls to let me know the dress is in and that i cannot return the dress because it has been over 7 days. 7 Business days ended before the first dress even arrived to their shop. I was measured wrong by an employee at Davids Bridal and misled into ordering the wrong dress which put me over the 7 day return policy. The shop will not work with me on a refund, I do not have the item, I have never taken possession of this new dress. The dress was never altered for me, it is brand new never used still at Davids Bridal. I am willing to pay a restocking fee if necessary to receive my refund. The Price paid for the dress was $193.90. The manager admitted to my fiancé that he should have called me on 10/10 but waited until 10/11, and also did not disagree that I was originally measured wrong by the Davids bridal employee.

  Business Response

  Date: 10/19/2022

  Hello *****,

  Thank you for reaching out to share your experience.  We are so sorry to learn of the complications with your dress order.  This is not the type of journey we wish to provide for any of our brides. 

  Please know that we have looked into this matter with our store management team.  Unfortunately, we are unable to offer a refund.  However, we would be happy to provide you with an exchange for merchandise credit.  Please reach out to the store management team directly for further assistance with this process.

  Best,

  DBI

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited David's Bridal in Orland Park, IL in early Sept to purchase a wedding dress for my event on 11/12/2022. I drove an hour from my home on Tuesday 10/04 to pick up my dress and was not given the option to try on as there was no one to help me because everyone had an appointment. I got home and opened my garment bag to see the dress was CUT in two separate places. It looks like someone two scissors to the lace and it also had some dark marker like stains near the cuts. Aside from this, the bust of the dress was not completely sewed onto the outer layer of lace. I did not try on the dress at home to make sure no extra damage was caused to it, but just from inspecting the dress visually there are a lot of strings and coming off the outer layer. HOW does this happen? I contacted the store immediately and spoke with Sam who assured me they would be reordering the dress and it would take about 10 days from then to receive the new dress. I was told to keep the current dress and bring it with me when its time to pick up my new dress. At this point I have not been able to try it on and am already planning on needing to get alterations but have now been told by my local seamstress that it may not be able to happen if I can't get the dress to her by 10/12. I was told by Sam at DB in orland park that her higher up is offering $20 off alterations and to waive express alterations fee. This is absolutely not acceptable. This dress should not have left with me in this condition period. I was told by Sam I would need to speak with high up Cara to request anything else. Every time I call she is either not there or not available or has left for the day. I work a 12 hour shift and call on my lunch and cannot take calls outside of those times. I feel ignored and pushed aside. I spent a lot of money to receive a less then perfect dress. This is frustrating and the compensation they offered felt like a slap in the face. 

  Business Response

  Date: 10/20/2022

  Hello ********,

  Thank you for reaching out to share your experience and your concerns.  We are so sorry to learn of the complications with your gown.  This is not the type of journey we wish to provide for any of our brides. 

  Please know that we have researched this matter with our store and regional management teams.  We understand that you have received 20% off your gown plus compensated alterations services.  We hope this addresses your concerns.  Should you require further assistance, please reach out to the store management team directly.

  Best,

  DBI

  Customer Answer

  Date: 10/21/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************