Complaints

This profile includes complaints for David's Bridal LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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David's Bridal LLC has 315 locations, listed below.

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  David's Bridal LLC

  1001 Washington St Conshohocken, PA 19428-2356

• 

  David's Bridal

  256 Daniel Webster Hwy Nashua, NH 03060-5755

• 

  David's Bridal

  6525 Robinson Center Dr Pittsburgh, PA 15205-4868

• 

  David's Bridal

  1555 Almonesson Rd Woodbury, NJ 08096-3724

• 

  David's Bridal LLC

  80 US Highway 22 Springfield, NJ 07081-3110

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased and paid for one dress $43. It didn’t fit, Called for return, they said I had to order and pay $58for replacement dress and they would refund first dress. Second dress came still didn’t fit. Returned both dresses in same package. They haven’t issued refund of either dress. They claim they have issued refund of $21 which has NOT been refunded, and they are refusing to give any money back for second dress. I asked that they just give both dresses back then and they are still refusing to refund or give dresses back.

  Business Response

  Date: 10/20/2022

  Hello ******,

  Thank you for reaching out with your concern.  We are so sorry to learn of the complications with your online orders.  This is not the journey we wish for any of our customers. 

  Please know that both returns have now been processed.  Please allow 10 business days to see the funds reflected on your account.  Should you need further assistance with online returns, please reach out to us directly at [email protected].

  Thank you,

  DBI

  Customer Answer

  Date: 10/26/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  Thank you for making this right! It is greatly appreciated.
  

  Regards,
  
  *********************

• Initial Complaint

  Date:10/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to David's Bridal on March 30th to have my dress altered for my wedding becauee I had gained some weight during the postponing of my wedding. On May 13th, 2022, I picked it up. The alterations discussed were not completed correctly. They were to do only a couple things...hem the skirt and layers, take out the zipper and replace it with a corset which required taking away some of the bodice to allow for the lacing. The issues were the following. 1. The hem was too short in the front which could not be fixed. 2. The bodice was not altered. 3. The corset was put right where the zipper was so the loops overlapped and the dress fell off. 4. The corset went into the skirt, but the modesty panel only went to the bottom of the bodice so there was a hole through all the layers of the skirt to my underwear. The suggestions from the rude employees were as follows. 1. Pay us more money to put the zipper back in (undo their work). 2. Put hooks on the inside of the dress to hang it from a strapless bra or corset that would have to be purchased separately and would not fix the ugly overlapping corset loops they put in or the fact you could see my underwear through the dress. I have contacted corporate and provided receipts and photos and was given an insincere apology and no refund. I had to find a seamstress to do 11 hours of work that should have already been done the first time.

  Business Response

  Date: 10/15/2022

  Hello *******,

  Thank you for reaching out to us. Our store advised they have spoken with you and you have come to an agreement that is suited to you. 

  Please continue to work with the store team for further assistance. 

  Best,

  DBI

• Initial Complaint

  Date:10/06/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a dress from Davids Bridal on July 8th, 2022. I wanted to shop around still for my friends wedding, but was pressured into buying the dress. The dress came in two months later, and I was not satisfied. I went to return the dress as I had looked up their return policy on Davids Bridals website, which had stated that a customer had seven days to return an item. I went to return the dress and was told I could only receive store credit as I was outside of the seven day period. I explained I was not, and read online I could return the dress for my money back. The sales associate, in a demeaning manner, explained to me that the return policy was that the item could be returned only seven days it was PURCHASED. The dress had to be ordered, and came in September 24, 2022. How can a dress be returned if I did not have it? The receipt and the website are both misleading. The experience was awful, and engagement with management was awful as well. I do not want this store credit as I will never use it. I was never explained the return policy and was misguided by the website and receipt.

  Business Response

  Date: 10/11/2022

  Hello ******,

  Thank you for reaching out to share your recent experience with us.  We are so sorry to learn that you are not satisfied with our policies.  

  So that we may investigate this further, can you please provide the following information? 

  -Full name and telephone number of the bride

  -Event/Wedding date

  Thank you,

  DBI

  Customer Answer

  Date: 10/25/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  Hello,

  Thank you for your response, but I am rejecting the response yet again, as A) the return policy is not geared towards the consumer, and makes zero sense, and B) the experience I have had being in contact with David's Bridal has been truly horrendous. The company has zero empathy. Meanwhile, their return policy is not clearly stated on their website and was not explained to me in the store. I explained I have no use for the store credit, as I will never use it. Customer services refuses to work with me and I have been hung up on, ignored, and denied my refund despite the website incorrectly stating the return policy. On top of that, the dress I originally purchased is horrible quality and cheaply made. I will never return to David's Bridal, mostly because of how rude their employees are, lack of empathy, and their horrible return policy. I don't understand how someone is only given a seven day return policy when the dress has to be ordered. So, how am I suppose to return a dress within seven days when the product takes two (or more) months to come. Unbelievable. I am glad I only spent $156. I feel for those who spent thousands and have to deal with this same situation. Ill gladly pay more and go to a private boutique who actually care about their customers. Thanks for the horrible experience, David's Bridal. Please actually care about the customer and revise your return policy. ******* has a better return policy then David's Bridal.

  Regards,
  
  ***********************

  Business Response

  Date: 11/08/2022

  Hello ******,

  Thank you for reaching out to follow up on your concerns.  We are so sorry that you are not satisfied with our resolution.  Please know that we have reviewed your request with our store management team once more.  Unfortunately, we cannot go beyond what we have previously offered for you.  We understand that this may not be the solution which you are seeking, however, we must remain consistent with our policies.  We appreciate your understanding. 

  Best,

  DBI

• Initial Complaint

  Date:10/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September 2022, I bought a dress from David's Bridal store in-person, they did not have my size and ordered it. On October 4th, I went to pick up the dress and realized it was not the right one, I decided to choose another dress from them. The second dress was several hundreds of dollars less than the original, it was in my favor, $300-$400 difference. I was told they they cannot issue a Gift Card for me to use in the store at a later time. I have to buy that amount of merchandise right now or loose the money. I would be happy with a gift card that I can either use at a later date or donate to someone less fortunate. It feels like they are holding me hostage.

  Business Response

  Date: 10/11/2022

  Hello *******,

  Thank you for reaching out to share your concerns.  We are so sorry to learn of the complications you've experienced with your exchange.  This is not the type of journey we wish to create for any of our guests.

  Please know that we have researched this matter with our store and regional management teams.  We will be happy to process your exchange, and refund you the difference.  Please reach out to the store team at your convenience for further assistance with this transaction.

  Best,

  DBI

• Initial Complaint

  Date:09/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  STAY AWAY FROM DAVIDS BRIDAL- TOTAL SCAM I had went to Davids Bridal for a pair of shoes for my wedding, they didn't have any of the shoes I was hoping for in store so I had to place an order. While placing the order with a young lady I had asked if I would be able to return and be refunded if the item did not fit- as it was unknown if they would fit; she had stated I would be able to. On 9/5 I contacted the store to request cancellation and a refund, I was told they couldn't do that and if I needed assistance to contact customer service. I attempted calling 9/8 and 9/9 when the service stated they were experiencing "higher than normal call volumes" and to text a number "hello". I called again on 9/12 and was able to speak with someone who told me a supervisor would contact me within 72 hours. I called again 9/16 and told: no the 72 hour window is incorrect, it would be up to 10 days. I called again on 9/22 and was told by the customer service rep he would email the supervisor to give me a call within 72 hours. I never received a call from a supervisor or manager. I called again 9/26 and was told the same "we're experiencing higher than normal call volumes" and was hung up on. I called again 9/28 and was told a supervisor would give me a call when they are available- the man attempted to contact one- to no avail. About an hour later I received a text being told I would not be refunded- still no phone call. I still do NOT have my item. I'm not sure Davids Bridal understands the term "return" as I have been told I should have returned my item within 7 days for a refund, you CANNOT return and item you DO NOT have. It has been an absolute headache dealing with this company all for a refund. I have never had such a terrible experience with a company, such poor customer service or a company that repeatedly lies to you. Stay far away from this company.

  Business Response

  Date: 10/05/2022

  Hello ******, 

  Thank you for reaching out to share your recent experience.  We are terribly sorry to learn about the complications you've had with contacting us.  We take this feedback seriously and will ensure to improve our services moving forward.  Thank you for bringing this opportunity to our attention.

  We have looked into your request for a refund on your shoe order.  Please know that the store team has approved this refund.  Please reach out to the store directly at your convenience to proceed with your refund.  A manager at the store will be able to assist you.

  Best,

  DBI

• Initial Complaint

  Date:09/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a junior bridesmaid dress from David’s Bridal in their Albany location on 8/5/22. I was told that the dress would be there to the store by 8/22/22. I did not receive a notification from them that my dress was in on 8/22/22. I waited until 8/29/22 to call to follow up. I was told that I didn’t purchase the dress at their store, even though I had the physical receipt in hand. Then I was told that the dress was never ordered and would be in 10/4/22. I advised them that my wedding was 10/22/22 so this was cutting it too close for me to take it to my desired location to get alterations done. Was told they would do alterations same day even though I was not planning on going through them for alterations. No apology was issued about why it wasn’t ordered. Due to concerns that the dress wouldn’t come in time, I purchased another dress at a different location. I called 9/25/22 to cancel the order. I was told again that there was no record of my order. I was told to text my receipt to the manager, who is who I texted with on 8/29 about the original issue. I was told I could only get store credit, no refund. Then all of a sudden, the dress was magically in the store. I told the manager I still wanted to cancel. The manager was extremely rude via text message. They then mailed my dress without having confirmation that I still lived at the address they sent it to. They failed to order the dress once, if not twice and I do not know how long that dress would have been at the store before I was notified it was there. The manager was extremely unprofessional. I am still seeking a refund for this dress and will return the dress to David’s bridal in order to get this refund.

  Business Response

  Date: 10/11/2022

  Hello *********,

  Our store team will be assisting you with the refund. Please contact them at your earliest convenience. 

  Best,

  DBI

• Initial Complaint

  Date:09/24/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my dress, a belt and a veil from David's Bridal and loved it until alterations altered it incorrectly. On 8/21/22, I went in for my first dress fitting. The dress was pinned all over and the bustle was pinned. I spent approximately two hours in the store. I purchased one additional belt so it would go all around the dress. The dress fit perfectly when they pinned it on this date. The dress cost 1944.09 and alterations came to 896.61. I made another appointment on this date to pick up my dress on 9/23/22 at 330pm. On 9/23/22, the alterations mgr called me and informed me that my dress would not be ready until after 5pm. My future mother-in-law also had an appointment at 3:30, so I asked if she could make my dress a priority as they already had it for a month. She said she would go talk to the alterations dept. and call me back. I did not receive a call back, but went at 3:30 anyway and picked up my future mother in law’s dress and my mother’s dress that had been altered there. I told the mgr we were going to get something to eat and would return in an hour. We returned at 5PM. The entire bustle of the dress was no longer pinned. The alterations department took off too much material from the midsection of the dress making it too small on me. When trying to put the dress on, it would not zip up and the upper back portion of the dress would not close. She added 4 inches of elastic to the upper back changing the entire look of the dress and also added elastic to the bottom portion of the dress where it would not zip. I said that I did not like how that looked, and she said they would be using the material that was taken out of the dress to put there. There were still pins in the dress and the cup for the bra was not fitting properly. If a replacement dress can be ordered and altered correctly prior to my wedding on 11/25/22 with the existing belts, that is what I would like to see happen. I am awaiting a call back from the store manager.

  Business Response

  Date: 09/28/2022

  Hello ******, 

  Thank you for reaching out to share your recent experience with our team.  We are so sorry to learn of the complications with your gown.  This is not the type of journey we wish to create for any of our brides.  Please know that we have shared your feedback with the appropriate parties so that we may improve moving forward. 

  We have looked into this matter with our store management team.  We understand that they have contacted you regarding your experience and have arranged for you to come back so our team can address your concerns and correct any oversights with your garment.

  Please reach back out should you need any additional assistance. 

  Best,

  DBI

  Customer Answer

  Date: 10/04/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you for your prompt response to my concern.  This appears to have been an error in translation.  I have been assured that the material is still in the dress and the look of my dress will not be changed by the management team.
  
  Regards,
  
  ***********************************

• Initial Complaint

  Date:09/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the original transaction was 05/31/2022, I felt pressured into purchasing a dress by a stylist. I reached out to customer service explaining my dilemma on 07/26/2022 that I had not been satisfied with what had happened and spoke with one person which moved up my case with the customer service management. It was then that I was asked my reason for cancelling my order and they confirmed with me that my order was cancelled and I would be receiving a refund to my original payment (My father's credit card) within 21 days as well as an email within 24-48 hours. It is now 09/22/2022 and I attempted to reach their customer service department once again but have not received a solution/refund.

  Business Response

  Date: 09/28/2022

  Hello *******,

  Thank you for reaching out to share your experience.  We are terribly sorry to learn about the complications you've experienced with your dress order cancellation.  We strive to provide each and every one of our guests with the best possible service from beginning to end, and we are so sorry to hear that was not what you were given.  Please know that we have addressed this matter with the appropriate parties to ensure we improve moving forward.  Thank you for bringing this training and coaching opportunity to our attention. 

  We have researched this matter with our store management team.  We would love to assist you further with receiving your refund.  Please reach out to the store team directly at your convenience to proceed with your refund.  

  Please let us know if there is anything else we can assist you with at this time. 

  Best,

  DBI

  Customer Answer

  Date: 10/04/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************************
  

• Initial Complaint

  Date:09/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  01/22/2022 at 1:26 pm I purchased a wedding dress for my daughter in the amount of $722.47. Her wedding has been called off for 11/11/2022. I went to the store on Sunday 09/18/2022 Paula G waited on us. When I asked for a full refund, she was immediate defensive. She did not care about my daughter was standing there in tears. This dress was never worn has the tags never altered and I have the receipt. She was extremely rude. I am asking for a full refund this is my money. I work hard for my money. I did not notice that was a no refund policy this is completely unacceptable. I need my money plus I want my money back. I will not accept anything else. This is non-negotiable.

  Business Response

  Date: 09/20/2022

  Hello *******,

  Thank You for reaching out to us. When an order is placed, we try to work on it a quickly as possible. In store the policy is 7 days from purchase date as customers are able to come in and try on dresses to verify what will be best for their needs. Within the 7 days you can cancel any orders or return for a refund, however after the 7 days you will only be able to do an exchange or receive a store credit within 60 days of receiving the item. This information is listed on your receipt.

  In order to review this further with the regional director, please provide the below:
   - Picture of your receipt
   - Location purchase was created
   - First and Last Name of the bride the event is under at the store

  Best,

  DBI

  Business Response

  Date: 10/11/2022

  Hello *******,

  We have spoken with all necessary parties, and unfortunately the policy still stands. 

  Our return policy is listed on the receipt and there are signs within the store.

  Please contact the store for assistance in receiving your store credit if you have not received one.

  Best,

  DBI

  Customer Answer

  Date: 10/15/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:09/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel as though David's Bridal stole money from me, and took advantage of me as a consumer. Wedding items always come with a price tag, however, this company took advantage of multiple situations. I have spent a sum of approximately 2400.00 with this company. When I voiced my concerns the staff shrugged it off and said it was essentially my fault, and there was nothing they could do to mend the situation. I have been lied to by their staff, including the manager on multiple occasions over the span of a year. Not only for my wedding, but for other weddings I had purchased their product for. I would never conduct a company in this fashion, and i would certainly never blame the customer for the problem at hand. Honesty should be key, especially when being a part of such a significant market geared towards some ones most important day of their life. I was told the product could not be reordered in my size, yet it remains available online. The cost of alterations was 800.00, and the dress still does not fit. According to the staff, "that is just the way the dress is" - if this is the case, how come they didn't state that PRIOR to the 800.00 spent on alterations.

  Business Response

  Date: 10/10/2022

  Hello *****,

  Thank you for reaching out to share your experience.  We are so sorry to learn of the complications with your gown.  This is not the type of journey we wish to provide for any of our customers.  

  Please know that we have researched this matter with our store and regional management teams.  The store has reached out to you for further assistance to no avail.  At your convenience, please reach out to the store team directly for a resolution.  They are happy to assist further. 

  Best,

  DBI