Complaints

This profile includes complaints for David's Bridal LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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David's Bridal LLC has 315 locations, listed below.

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  David's Bridal LLC

  1001 Washington St Conshohocken, PA 19428-2356

• 

  David's Bridal

  2094 Interchange Rd Erie, PA 16565-5108

• 

  David's Bridal

  4801 McKnight Rd Pittsburgh, PA 15237-3423

• 

  David's Bridal

  3747 William Penn Hwy Monroeville, PA 15146-2189

• 

  David's Bridal

  3747 William Penn Hwy Monroeville, PA 15146-2189

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a dress on 4/28/23 for 223.96, which I received on 5/1/23. On 5/9/23, the dress was listed on sale for 134.99. Due to having only a 7 day return window, I was unable to return it and David’s bridal customer service advised they don’t offer price adjustments. They, eventually agreed to a 60 dollar credit, which I’ve yet to receive and they refuse to further assist me or provide information on the status of My refund. Based on, now a 31 day delay, customer service having no intention of assisting me and now the same dress being further reduced to 107.99…I’m requesting a credit in the amount of 115.97

  Business Response

  Date: 06/27/2023

  Hello,

  Our team was able to resubmit the refund request for the 60$. Unfortunately, that is the amount that has been approved. 

  Please allow 7- 10 business day for this refund to hit your original form of payment on the order.

  Best,

  DBI

  Business Response

  Date: 06/27/2023

  Hello,

  Our team was able to resubmit the refund request for the 60$. Unfortunately, that is the amount that has been approved. 

  Please allow 7- 10 business day for this refund to hit your original form of payment on the order.

  Best,

  DBI

• Initial Complaint

  Date:06/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep disappointment with the service I received from the alterations department at the David's Bridal store in Bowie, MD. I recently had an appointment for alterations, and unfortunately, the entire experience left me feeling upset and frustrated. Firstly, there was a lack of communication between myself and the seamstress. I had expected a conversation regarding the alterations needed for my dress, but I was not given any options or asked for my opinion. It felt as though decisions were being made without considering my preferences, which was disheartening. Moreover, I was shocked when I was presented with a total bill of $788 for the alterations. As I know alterations are pricey i did not plan to spend more than $500. This unexpected and exorbitant amount left me in tears. Despite my distress, I decided to purchase another dress but requested a breakdown of the pricing. Unfortunately, I was not provided with the breakdown, which only added to my frustration and confusion. In my desperation to seek clarification, I contacted a seamstress at another David's Bridal location. To my dismay, I discovered that there are standard prices for alterations throughout the company. It is disconcerting to learn that I was potentially overcharged by a significant amount. Additionally, it was disappointing that a member of the alterations department did not speak with me directly about the pricing or address my concerns. I appreciate the efforts made by a supervisor to deescalate the situation, but the lack of prior or during appointment discussions regarding pricing raises valid questions about transparency and customer service. As my wedding day is fast approaching, with less than 90 days remaining, I am now left without any alterations for my dress. This situation has caused unnecessary stress and anxiety during what should be a joyous time in my life. I kindly request that you address this matter promptly and provide a resolution. I believe it is only fair that I receive the necessary alterations for my dress within a reasonable timeframe and an affordable price. I value the reputation of David's Bridal and hope that this unfortunate experience can be rectified swiftly, ensuring that no other bride has to go through the same ordeal. I look forward to hearing from you soon and finding a satisfactory resolution to this matter. Thank you for your attention to my concerns. Sincerely,***************************** **************************

  Business Response

  Date: 06/21/2023

  Hello ******,

  Thank you for reaching out to share your concerns.  We are so sorry to learn that our team did not go over pricing with you with more detail.  

  Please know that we have looked into this matter with our store management team.  We would love to have you back for another consultation.  Please reach out to the store at your convenience to arrange. 

  Thank you,

  DBI

  Customer Answer

  Date: 06/21/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:  Davids bridal has standard pricing.  This issue is not a matter of pricing being reviewed with me.  The seamstress added charges and made my experience horrible and continued to explain I was responsible for the $700+ bill.  As opposed to offering a resolution while i was in store i was avoided and told to take th $900+ dress i purchased to another seamstress.

  THIS IS NOT GOOD COSTUMER SERVICE!

  Regards,
  
  *****************************

  Business Response

  Date: 06/29/2023

  Hello ******,

  Thank you for reaching out to follow up.  We would love to assist you further.  Please know that our management team has attempted to reach out to you several times to further discuss and assist you, unfortunately to no avail. We would love to provide a resolution for you.  At your convenience, please reach out to the store directly to speak with our management team for more help.

  Thank you,

  DBI

  Customer Answer

  Date: 06/29/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I was never contacted.  There were no voice messages left or emails sent.  Please provide proof of failed attempts to contact me.  My alteration appointment was canceled by the team members.
  
  Regards,
  
  *****************************
  

  Business Response

  Date: 07/14/2023

  Hello ******,

  Thank you for reaching out to follow up.  We understand that you spoke with our Store Manager of the Bowie location, and she assisted you in booking an alterations appointment with our Baltimore store location.  We have followed up with our Baltimore Store Management team, who confirmed that you were assisted for alterations at that location on July 4th.  We are so pleased to learn that this matter has been resolved.

  Best,

  DBI

• Initial Complaint

  Date:06/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a gift card that was purchased directly from David’s Bridal in North Charleston, SC. It was to be used on a new dress for my daughter’s wedding. The first dress we purchased and paid for she cannot wear and cannot be altered because my daughter has lost over 100 after her 2020 wedding was cancelled due to covid. The original dress was almost $1,800. David’s Bridal was willing to do nothing to help with that one. Fast forward I am now holding a $750 gift card when I hear that David’s Bridal has filed bankruptcy. We rush to the store to find that perfect dress (again) due to fear of stores closing. We were assured time and time again that the bankruptcy was just a formality by the manager. My daughter found a dress that she loved and felt so pretty wearing even though we have no wedding date. She then found the cutest shoes that go perfectly with the dress. We paid for everything with the gift card and still ended up with almost $250 credit balance still on the gift card. My daughter set an appointment for alterations for June 3, 2023 at which time we were told David’s Bridal was no longer honoring their own gift cards and any balance on it was wiped away and I was simply out the money. We were given 0 notice.

  Business Response

  Date: 06/13/2023

  Hello ******,

  Thank you for reaching out to share your experience.  Please know that due to our recent changes within the company, we can no longer accept merchandise credit and gift cards.  We sincerely apologize for the inconvenience that this has caused you and your daughter, and we understand your frustration. 

  As of May 18th, all gift cards and store credits have been cancelled and no longer contain value. For more information, you can contact **** at ************ or ************ outside the U.S. and Canada. You can also send an email to [email protected] or review the FAQ at **************************************************************** selecting Bride FAQ under the Brides drop down menu. 
  
  Best,

  DBI

• Initial Complaint

  Date:06/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a wedding dress in January, 2023. I later found out I was pregnant and since the 7 days for a full refund had passed, and I was within the refund period, I returned the wedding dress and was given a store credit for my original purchase in the amount of $1,428.80. Upon receiving this credit, I immediately asked if there was an expiration and how long did I have to use this store credit. I was informed by the Manager that there was no expiration date and that the store credit was good for an indefinite amount of time. I went back to the store on Old Country Road in May, 2023 and was attempting to make a purchase and use my store credit, when I was told by the Manager that my store credit is no longer valid and that emails were sent out by David's Bridal informing customers that if they had a store credit it had to be used by May 17, 2023. Upon checking my email, I did not see any email from David's Bridal stating any such thing. I was then basically told oh well too bad that's our policy and that now I'm out $1,428.80, which for me is a lot of money to just throw away like this. David's Bridal is handling this situation in an improper and unethical manner, with this bizarre claim, telling me that now not only have I now lost my store credit but I have also lost the money the original amount. So not only did I lose my money I spent on the wedding dress but the credit as well??? And how is that fair and right. I have been treated unfair, David's Bridal has handled this situation in an unfair, immoral and unscrupulous manner. Shame on you David's Bridal. You turned a beautiful and memorable time in my life into a horrid and unforgettable experience by deceiving me at my most vulnerable moment. Looking forward to a resolution to this heinous and atrocious situation. Sincerely, a very dissatisfied and heartbroken bride,  *********************

  Business Response

  Date: 06/06/2023

  Hello ******,

  Thank you for reaching out to share your experience and your frustrations.  Congratulations on your upcoming nuptials and your pregnancy!  We are terribly sorry to learn of the inconvenience that our cancellation of merchandise credit and gift cards has caused you.  Please know that these changes were necessary, due to our recent business changes.  We sincerely apologize for this.

  For more information and assistance, you can contact Omni at ************ or ************ outside the  U.S. and Canada. You can also send an email to [email protected] or review the FAQ at **************************************************************** selecting Bride FAQ under the Brides drop down menu.

  We hope this information helps.  Thank you for your understanding. 

  Best,

  DBI

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $377 for alterations to be completed on two dresses. When I went to pick them up today the alterations were not done correctly and I was told that I had not paid for alterations that clearly were paid for. Bra cups were not sewn in correctly, a belt was tacked on rather than secured, hems were uneven, entire spots were not taken in as they were supposed to have been. When I questioned the seamstress I was told that I did not pay for alterations that had been done. When I brought out my receipt and told her that I did, I was argued with. For some alterations, I was told that the work had been done when it was clear that no additional stitching had been added and the dress was not taken in where it should have been done. Straps were supposed to have been shortened and rather than shorten them properly they were shortened from the back only, pulling the entire back of the dress over the shoulder. The quality of the work is awful and I am going to have to take the dresses somewhere else to be fixed.

  Business Response

  Date: 06/06/2023

  Hello ****,

  Thank you for reaching out to share your experience and your concerns.  We are so sorry to learn of the complications with your dress alterations.  This is not the level of service we wish to provide for any of our guests.

  Please know that we have looked into this matter with our store management team.  We understand that these oversights have been addressed and fixed on the dresses by our alterations team.  Additionally, we understand that you have been refunded the amount of $25 for the bra cups.  We hope that you are satisfied with these resolutions. 

  Best,

  DBI

  Customer Answer

  Date: 06/07/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  I was refunded the $25 because in addition to the errors with alterations the store overcharged me for the bra cups that were placed in the dress. They charged me for cups that were allegedly push up cups and not what we wanted placed in the dress. 
  

  They made no offer of compensation for the shoddy and missed work that was done or the additional time that was wasted because I had to return to the store to pick up the dress after they supposedly fixed their problems. 
  

  we actually had a seamstress admit that they added a belt to the place they thought it should be added not where we requested it to be added. 
  

  the store manager and employees were very rude. My daughter has special needs and was very upset that the dress was done wrong and was crying in the dressing room because she did not understand why she could not take the dress. Rather than show sympathy at the situation a woman who I believe to be the manager came back and advised us that we were going to have to leave the store due to the disruption. After I told her that my daughter had special needs and we were trying to get her to exit the store and come back later the woman still showed no respect and attempted to have the dress fixed without my daughter actually being in the dress.

  the Way that we were treated was wrong in so many levels. If the store was not closing already this complaint would have taken on a very different tone and also resulted in a complaint against the employee and the store with the Americans with Disabilities********* due to biased and discriminatory practices. 
  

  a full refund is the least that I should be given.

  Regards,
  
  *******************************

  Business Response

  Date: 06/13/2023

  Hello ****,

  Thank you for following up on this matter.  We are so sorry to learn that you are displeased with our initial attempt to remedy this situation. 

  Please know that we have looked into this matter with our Regional Management team.  You have been approved for a refund.  Please reach out to the store team at your convenience to move forward with processing this refund. 

  Thank you,

  DBI

• Initial Complaint

  Date:06/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased and returned somethign from davids bridal outside their return window and was given store credit. Yesterday 6/1/23 I went to use my store credit, $200 worth and they said they no longer had to accept merchandise credit. I think this is dishonest business. If you are giving credit you should honor it and allow people to use it. By not allowing me to use it you're stealing my money.

  Business Response

  Date: 06/09/2023

  Hello *******,

  Thank you for reaching out to share your experience and your frustrations.  Please know that due to the recent change in our business practices, these changes were necessary. 

  As of May 18th, all gift cards and store credits have been cancelled and no longer contain value. For more information, you can contact **** at ************ or ************ outside the U.S. and Canada. You can also send an email to [email protected]. 

  We apologize for any inconvenience this may have caused you.  Thank you for your understanding. 

  Best,

  DBI

  Customer Answer

  Date: 06/10/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: David's  Bridal basically agreed that they cancelled their store credit and are not allowing people to use it and stealing people's money. I still believe this to be a shady business practice and stealing money. 
  
  Regards,
  
  *****************************
  

  Business Response

  Date: 06/23/2023

  Hello *******,

  Thank you for reaching out to follow up.  We understand your frustration and we sincerely apologize.  Unfortunately, there is no further action we can do on our end to honor merchandise credit.  We are terribly sorry for any inconvenience this has caused you.  Thank you for your understanding. 

  Best,

  DBI

• Initial Complaint

  Date:05/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying for over a year to delete the David's Bridal account as their junk emails come 2-4 time a day and are very annoying. I have been in contact with customer service who stated I needed to go in to my account and change preference, there is no where to change preferences in their webpage. Customer service stated they are unable to delete the account. This is a terrible way to perform business and it's filling my email box. Please help. Thank you, ** *****

  Business Response

  Date: 06/03/2023

  Hello,

  We have taken all necessary steps to remove your registrations from receiving any emails. 

  Please allow 7 business days for this to fully take effect.

  It seems there were 4 registrations with this email address. We have opt out all four.

  Best,

  DBI

• Initial Complaint

  Date:05/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m a bridesmaid, in a friend’s wedding, 1 week from today. I spent $200 on alterations (more than the dress itself cost). They have had it for a month. Just picked it up, from David’s bridal, and it looks like a children’s arts & crafts project. Things are sewn completely crooked, and uneven. Stitching is pulled out, and stitching is showing…that shouldn’t be showing. What a joke. ????

  Business Response

  Date: 05/31/2023

  Hello *******,

  Thank you for reaching out to share your concerns.  We are so sorry to learn that the work done by our alterations team was less than satisfactory.  This is not the level of service we wish to provide for any of our guests. 

  So that we may look into this further, can you please provide the following information?

  -Full name and telephone number of the Bride/Event Holder

  -Event Date

  -Store Location Visited

  Thank you,

  DBI

• Initial Complaint

  Date:05/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2021 I brought a dress for my wedding but returned it and received a store credit. I called may 20 and was told it is. No longer valid and said an email went out which I had not received or no phone call. Now I am out of 200 dollars and will like a refund or something.

  Business Response

  Date: 05/23/2023

  Hello **********,

  Thank you for reaching out regarding your store credit.  We are so sorry that you are no longer able to use the credit, and any inconvenience this may have caused you.  For further assistance with this matter, please reach out to our Omni team at 888-482-0174, or [email protected].
  

  Thank you for your understanding. 

  Best,

  DBI

• Initial Complaint

  Date:05/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a bridesmaids dress on 4/28/23, it was a ****** ********* dress that was cinnamon. The bride wanted us all to have that name brand and color. When I bought the dress they advised that this brand was going to be tough to get sizes so to tell all the bridesmaids to get them quickly. Well it ended up that not all the bridesmaids could get the dress due to this and we needed to return our dresses. I tried to return mine to the store I bought it at in Tallahassee, Fl on 5/8 and explained to them the situation but they advised it was passed the 7 day policy. Which I understand it at the same time I cannot control what David's Bridal has in stock. I then found out later that day that another bridesmaid was able to return her dress passed the 7 days due to the same reason I gave my store. So I called the customer service line on 5/9 and they said a manager would reach out within 24-48 hours which they did not. Then I text the David's Bridal line on 5/11 and they advised I would get a call in 24 hour which I did not. I called again on 5/12 and was advised again that a manager would call within 24 hours and no call. However on 5/16 I did receive a text from a manager named Steve advising they cannot refund my money since it's passed 7 days and they need to be fair and consistent. Which I then replied that another bridesmaid got their return after 7 days (which I provided the order number to the lady I spoke with on 5/9 and confirmed) so that is not consistent and he has yet to respond. I would just like my refund and to be treated fairly as the other bridesmaid was due to the fact we can't have the dresses due to it not being in stock with David's Bridal and I keep getting the run around and no one has called me yet. 

  Business Response

  Date: 05/18/2023

  Hello ********,

  Thank You for reaching out to us. We are truly sorry for the frustrations you have through with the return policy. Please provide the below information in order for us to investigate:
   - Picture of the receipt
  

  Best,

  DBI