Business Profile

Wedding Supplies

David's Bridal LLC

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 10 complaints handled through our conciliation process.

Complaints

This profile includes complaints for David's Bridal LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

240 total complaints in the last 3 years.
55 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/16/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a pair of wedding shoes that were worn/used in a smashed box. I paid $24.99 for the shoes and $25 for expedited shipping. Davids Bridal told me to send the shoes back to wait for a replacement or refund if shoes are in original condition. They shoes already did not arrive in original condition and I will not be able to wait on a replacement as I fly out for my wedding tomorrow. I was told that if I wear the shoes, they are ineligible for refund and shipping is also not refundable. I have no choice to wear the shoes I received and I had no knowledge that I would receive a used pair, that should have been new. My goal was to buy a beautiful pair that I could preserve, the same as most brides wish to do with their stunning dress.
Business Response
Date: 05/19/2023
Hello ******,
Thank you for reaching out to share your concerns and photos. We are so sorry to learn of the condition that your package was received. The box pictured is not how we wish to send any of our merchandise. We appreciate you providing this feedback so that we may improve moving forward.
Please know that we have researched this matter. We would like to refund you for the shipping costs you paid. We are showing that one of our Ecomm agents has reached out to you, offering to process this refund for you. To proceed with your refund, please respond to that agent. We will be happy to further assist.
Thank you for your understanding.
Best,
DBI
Customer Answer
Date: 05/25/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
No one has reached out to me. The last email I received from Davids Bridal, llc
Was that my return did not meet the criteria.
Regards,
***************************
Business Response
Date: 05/30/2023
Hello ******,
Thank you for reaching out to follow up. We are so sorry that you were not contacted by our team. Please know that while your return did not meet the criteria for a return of your item, we did process a refund in the amount of $26.82 for the shipping cost.
Thank you for your understanding.
Best,
DBI
Customer Answer
Date: 06/03/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************************
Initial Complaint
Date:05/08/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased my daughter's Prom dress through David's Bridal and we needed alterations. My daughter asked and they said yes - they could make a matching shawl. They charged me $44.00 as part of the alterations. When we went to pick up the dress on April 7th - we were handed the dress and a bag (the bag was suppose to contain a shawl); however, when we got home the bag only had the material from the bottom of the dress that was clearly not made into a shawl. I have now purchased a shawl from another retailer since the Prom is this weekend. However, I would like a refund of the $44 since they did provide the service as promised. I have texted and emailed plus when I called the store twice I have either been told they have no information regarding my concern or the latest "our alteration dept would never do something like that" I have received voicemail from someone claiming to be the store manager and stating she would like to make if right by me. However, that person is never available when I call back and there is no notes or anything for anyone at the store to refer. Simply send me my much deserved refund - address has been provided multiple times. I will not go into how my daughter was not treated as a valued customer when we were in the store. I just simply want my money back for a service that was not provided.
Business Response
Date: 05/16/2023
Hello *****,
Thank you for reaching out to share your experience and your request. We are so sorry to learn of the complications with your daughter's alterations. This is not the journey we wish to create for any of our guests.
Please know that we have researched this matter with our store management team. We understand that the refund which you have requested has been processed, and this matter has been resolved. Thank you again for your feedback. We will use your experience to improve moving forward.
Best,
DBI
Initial Complaint
Date:05/06/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 29th, 2023, I purchased a dress, a dress wrap, and a pair of shoes from David's Bridal. The dress I bought was damaged and wasn't noticed until after purchase, but I had not left the store. So, I just selected another dress, and the cashier did an exchange right there on the spot. I did not have time to try on the newly selected dress, but when I got it home the split was too high. Then I wanted to return the dress on May 5th, 2023, but I forgot the receipt at home. Since the wedding event is registered under my daughter's diamond loyalty account, I thought it would be okay for her to search that way. I was told that I would not get my money back and to keep the dress since I didn't have a receipt. Then I only had seven days, so I had to go home and search for the receipt or be stuck with a dress that the split was too high and inappropriate for the mother of the bride. On May 6th, 2023, with the receipt, I returned the dress and the dress wrap expecting my money returned. However, the manager told me that a check would be mailed to me in 21 days which is ridiculous. The manager told me that she was not allowed to keep a lot of cash in their registers. So, which one is it? I can only get a check for a cash payment, or the store does not keep a lot of cash in the register. The manager took my information and gave me the receipt back. Why would I want a check from a company that just filed Chapter 11 bankruptcy? It should not take 21 days to return my money when they received the dress and the dress wrap and I paid in cash. I either want the check faster or give me the authorization to go to the store and get my cash ($74.94). The manager asked me questions that did not make sense as to insinuate that I already returned a dress when I didn't. Had the manager read the receipt she would have clearly seen that my first purchase was an even exchange. Then told me not to get upset. If she was in my position she would be upset.
Business Response
Date: 05/16/2023
Hello ******,
Thank you for reaching out to share your experience and your concerns. We are so sorry to learn that your purchase did not ultimately work out for you.
Please know that unfortunately, we do not have alternative methods for refunding. We apologize for the delay in receiving your check, and any inconvenience this may cause. Thank you for your understanding.
Best,
DBI
Customer Answer
Date: 05/16/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me, but apparently there is no other option. I will never shop at this store again & I will refer all aquaintences to the BBB website to read the complaints about this store before spending money at Davids Bridal.

Regards,

*********************
Initial Complaint
Date:05/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a wedding from Davids Bridal and paid $2000.00 for it. We paid an additional $760.00 for alterations to be complete by today (over 6 weeks). We received a phone call yesterday and they stated the dress had not been started.
Business Response
Date: 05/09/2023
Hello ********,
Thank you for reaching out to share your concerns. We are so sorry to learn of the complications with your alterations. This is not the journey we wish to provide for any of our guests.
So that we may investigate this further, can you please provide the following information?
-Store location visited for purchase and alterations
-Event Holder/Bride's full name and telephone number
-Event Date
Thank you,
DBI
Customer Answer
Date: 05/16/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:

I am trying to respond to their response. This is the only way I could figure out how.
The store we purchased the dress was in South Burlington, VT. The manager we dealt with was ******. She was very rude and disrespectful. She finally gave us a refund on the alterations and we picked up the dress but she did not want to give us the refund. The dress had been there for 6 weeks and they had not even started it.

The bride’s name is ***** ***** and the wedding date is 05/31/23.

We would like to be reimbursed for the expenses incurred for traveling to get the dress fitted and picked up, which were for nothing because of the dress not being ready. The costs incurred for one trip were $500.00. Thank you.
Regards,

*************************
Business Response
Date: 05/18/2023
Hello *******,
Thank you for providing this additional information. We are so sorry to learn that you and your daughter did not receive the level of service which you expected on your recent visits to the store. Please know that we appreciate your feedback, and we will do our best to improve moving forward.
Please know that we have looked into this matter with our store and regional management teams. We understand that the refund which was requested for alterations has been provided. Unfortunately, we do not reimburse for travel expenses. We are so sorry for any inconvenience this may cause. Thank you for your understanding.
Best,
DBI
Initial Complaint
Date:05/04/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a dress online. In check out I chose expedited shipping. For $25 states 3-5 days INCLUDING processing. Reached out on day 3, because still was not shipped. Customer service disconnects directing to text service. Horrible customer service in text, I was told 3-5 days after processing, again not what the website says. I thought this was a reputable business. It looks like all they do is play word games and screw over their customers. No wonder they are in bankruptcy. Clearly there shipping is falsely stated on the website should be addressed asap. How dare they charge for something they have no intention providing.
Business Response
Date: 05/09/2023
Hello ****,
Thank You for reaching out. Please provide us with your order number and we look into your order status.
Best,
DBI
Initial Complaint
Date:05/02/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had placed an order on April 10 for a dress for $353.22CAD and received the dress on April 20. I attempted to return the item in store on April 25, but the staff said that online orders are only accepted through mail (I am located in Canada). I contacted customer service to start the return but have not gotten any response, and I have also tried to reach out through phone and their text options and no response. I understand that there is a 7 day window for the return, but the order confirmation and shipment package did not say that the item was not able to be returned in stores and now I am past the window but still have not received any contact from customer service and will also have to lose out on the shipping and duties costs. The order number is**********.
Business Response
Date: 05/04/2023
Hello ******,
Thank you for reaching out with your concerns. We are so sorry to learn of the complications you've experienced with your order.
Please know that we have looked into this matter. We are showing that our team has recently resolved this matter for you. We are showing that the return has been initiated, and instructions have been sent to you to complete. We hope you find this solution satisfactory.
Best,
DBI
Customer Answer
Date: 05/05/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************
Initial Complaint
Date:05/01/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a size 16 dress on 09/02/2022 and received it on 9/10/2022. I lost weight and the alterations were not able to take it in what I needed so I reached out to Davids Bridal and I asked them if I was able to exchange my size 16 dress for a different size. They told me that I couldn't exchange the dress but I could buy the new size that I needed and then I could reach out to them to get my information to return my size 16 dress. I reached out and the sent me the return information that I needed to return my size 16 and get a refund. they told me that once I return my dress and the warehouse receives it, it would take UP TO 16 days to have my refund processed. I have reached out to them multiple times and they tell me the warehouse received my returned dress March 6th. they told me they don't know why my refund isn't being processed and that it is open and they are reviewing it. not one person has emailed me or reached out to me to give me any information. I have called and reached out to them a total of 8 times, and I get the same answer every time," I see that your dress was returned the 6th of March and we just have to wait for the RMA to be approved. it has been almost 2 months since they have received my dress and I still haven't received a refund. it is very frustrating that I couldn't exchange the dress to avoid all of this but I bought 2 dresses and returned one. I asked them if I will actually receive a refund and they all have told me that I will receive one they just don't know when, when in the beginning they told me UP TO 14 days after they receive my returned dress. I paid $122.26 for the returned dress.
Business Response
Date: 05/12/2023
Hello *******,
Thank you for reaching out to share your experience and your concerns. We are so sorry to learn of the complications with your recent purchase, and we apologize for any inconvenience this may have caused.
Please know that we have looked into this matter. We understand that this request has now been completed. We hope that you are satisfied with the resolution. Thank you for your patience with this matter.
Best,
DBI
Customer Answer
Date: 05/15/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

************************
Initial Complaint
Date:04/28/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Mother of the bride here !! David’s bridal on Monroe st Toledo Ohio is the worst !! A wedding dress was purchased in a size 6 ( the last and only one like it in the store ) It was taken in for minimal alterations. When going back for the last one.. this happened. When trying on the dress she knew it was the wrong one. She told them several times it was the wrong dress. Come to find out it was a size 8 that they tried to alter to a size 6. It was completely botched. It was cut to short.. looked like a child cut it.. received a refund for that part only because they agreed it looked like a 5 year old cut it. It was super tight in the top, loose in the middle and back.. and to short in the front. After getting home and seeing it was a size 8, called them and the managers said that they couldn’t do a return on an altered dress. They altered the dress that wasn’t hers and when they were told it was a size 8, they said the tag in the dress could be wrong. Seriously, they are a bunch of scammers, it’s sad and ridiculous. What is supposed to be a great experience has been ruined. Not to mention they ordered all the bridesmaids dresses wrong. Wrong style , color , and material. Settled for that but should not have to settle for a botched dress for the bride. All we want is to be refunded all the money that was paid for the dress and the alterations and to do business else where. Done with David’s bridal. Do not recommend!!!
Business Response
Date: 05/02/2023
Hello ****,
Thank you for reaching out to share your recent experience and concerns. We are terribly sorry to learn of the complications the bride has experienced with her gown and alterations.
So that we may investigate this further, can you please provide the following information?
-Full name and telephone number of the Event Holder/Bride
-Event Date
Thank you,
DBI
Initial Complaint
Date:04/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had alterations done on a bridesmaid dress on December 27th,2022. I paid $346.91 for the alterations and they completely messed them up and didn't seem to do what I asked. I ended up having to find another alteration company to fix what David's bridal did and had to pay another $125 for the fixes. I emailed David's bridal but have not heard back from them.
Business Response
Date: 05/02/2023
Hello ******,
Thank you for reaching out to share your concerns. We are so sorry to learn of the complications with your dress and alterations.
So that we may look investigate this further, can you please provide the following information?
-Full name and telephone number of the Event Holder/Bride
-Store Location visited for alterations
Thank you,
DBI
Customer Answer
Date: 05/15/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: I am responding to their message, they asked for more information to look into the complaint.
My name is ***********************, my number is ************ and the bride for the event was *****************
The store I went to for alterations was the Vaughn location.
Regards,

***********************
Business Response
Date: 05/17/2023
Hello ******,
Thank you for providing this additional information. Again, we are so sorry that you did not receive the service which you expected.
Please know that we have looked into this matter with our store team. We understand that a refund has been processed, per your request. Thank you for your patience while resolving this matter.
Best,
DBI
Initial Complaint
Date:04/19/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
An appointment was made at David’s Bridal in La Mesa, California. A Stylist at the shop helped us try on several bridesmaid dresses. One was ordered and purchased for my daughter for her sister’s wedding. The dress arrived in February. When my daughter tried it on, it was not the correct size according to the measurements that were taken. The store was notified but they said that the dress could not be returned. So she took the dress to David's Bridal in Beaverton, Oregon to be altered. When she went to her appointment, a Stylist took her measurements and wrote down what needed to be done to the dress. When she tried on the dress at the Beaverton store, it was smaller than when she took it in and the alteration had mangled the dress. It was unwearable. The seamstress said that the Stylist had taken the wrong measurements and there was nothing that could be done because there was not any fabric left to make any changes. Despite this being the fault of the David’s Bridal personnel, my daughter was forced to pay for the alterations. Another Stylist, found a different dress in the same color and fabric which my daughter paid for. This whole scenario was the fault of the employees of David’s Bridal in the La Mesa, California and the Beaverton, Oregon stores.
Business Response
Date: 04/21/2023
Hello ****,
Thank you for reaching out to share your concerns. We are so sorry to learn of the complications of your daughter's dress. This is not the type of journey we wish to create for any of our guests.
So that we may look into this further, can you please provide the following information?
-Bride's full name and telephone number
-Event Date
-Bridesmaid's full name and telephone number.
Thank you!
DBI
Customer Answer
Date: 04/24/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. I am including the additional information that David's Bridal has requested for them to investigate further.
Bride's Name: **********************
Bride's phone number: ************
Event Date: April 22, 2023
Bridesmaid's Name: **************************
Bridesmaid's phone number: ************
Regards,

*********************

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David's Bridal LLC is NOT a BBB Accredited Business.