We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sporting Goods Retail

Dick's Sporting Goods Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

This profile includes complaints for Dick's Sporting Goods Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Dick's Sporting Goods Inc has 667 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 681 total complaints in the last 3 years.
    • 270 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/30/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


      What I sent back to the merchant was the cup that was sent to me. Same item which was not what I ordered.

      Regards,



      ******* ******* the decision they made after sending me the wrong item.

      Business Response

      Date: 10/31/2023

      Dear BBB,  
      We are sorry to hear about Ms. *******'s frustration with their experience. We have researched and addressed their concerns internally.  Unfortunately, after researching this, we have determined that the customer has a record of fraudulent activity.  When she claims to have sent back the items from the order she mentioned, she sent back different items that didn't match up to her order. If Ms. ******* has any other questions, he can reach out to us at ###-###-####.  
      Sincerely,  
      DICK's Sporting Goods 

    • Initial Complaint

      Date:10/27/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,


      **** *******

      Business Response

      Date: 11/07/2023

      Hello,

      This was corrected the same day the customer filed the report. The customer called customer support and they explained it was being delivered that day by Door Dash. I have reached out to the customer, and she has confirmed this. Thank you.

      Tim D*********

    • Initial Complaint

      Date:10/24/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, My name is ******* ***** I ordered The North face boots and when I received it the security alarm tag was on the boot and a pair of scissors were in the box. I was very insulted and this is the first time I ordered something from Dicks Sporting. I had to go use my friend's cutter to cut. I have put in pics and my order number was ***********. Hopefully Dicks can rectify this situation.

      - *******

      Business Response

      Date: 10/26/2023

      Dear BBB,

      I am sorry to hear about Mr. *****s experience. We have contacted the shipping store and unfortunately, they do not use the security tags that is on the item. I contacted Mr. *****s letting him know he can return the item for a full refund or offered a 10% discount on the item. We are waiting for his response. If Mr.  has any additional questions he can contact us at
      ###-###-####.

      Sincerely,  


      Dick's
      Sporting Goods

    • Initial Complaint

      Date:10/24/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


      First of all, I didn't receive any correspondence from this company except through BBB, so they are not telling the truth about reaching out to me. I have explained to at least 4 employees and 1 supervisor several times that the 3 items I paid for & have yet to receive were not canceled, delivered, or returned. How can I return an item that was canceled or not delivered?!?! The only reason I returned some of the items was because they didn't handle my concerns properly to begin with. I told their supervisor that if he didn't handle it correctly, I would return my entire order, however he didn't seem to care. He told me to contact FedEx which the problem is not with FedEx, it is with their quality control before shipping. They pretended to ship multiple orders in a single tracking number out of a multi quantity order. The weight of the items they were included in a single package do not add up. A single hoodie weighs easily over 1lb. How can 2 or 3 hoodies weight 1lb? Easy, because they were NOT in the package to begin with. I would like a refund for those 3 missing items or I will be returning the rest of the entire order that was delivered.



      Regards,



      ***** *****

      Business Response

      Date: 10/26/2023

      Dear
      BBB,  

      We are
      sorry to hear about this experience. It appears that some of the missing items show canceled on the order and some returned. I have reached out Ms. ***** and am awaiting a response. If Ms. ***** has any other questions, she can reach out to us at
      ###-###-####.  

      Sincerely,  

      DICK's
      Sporting Goods 

      Business Response

      Date: 11/06/2023

      Dear
      BBB,  

      We are
      sorry to hear about Ms. *****'s frustration with their experience. We were unable
      to contact Ms. ***** after reaching out many times. We provided the athlete with an email order confirmation on 10/31/2023 12:13:30 as well as a detailed email showing the quantity of purchased items and charges on 10/31/2023 at 12:30pm EST. If Ms. ***** has any other
      questions, she can reach out to us at ###-###-####.  

      Sincerely,  

      DICK's
      Sporting Goods 

      Customer Answer

      Date: 11/10/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


      Dick's Sporting Goods is not transparent in singling out all cancelled items with an entire order on the purchase order page on DicksSportingGoods.com. Their website is lacking in providing up to date information in real time. I was not aware of the 3 extra cancellations until I opened this case and someone finally took the time to look at my complaint. Customer Service over the telephone is lacking and I spoke to 3 different people not including 1 supervisor. This entire situation was a complete waste of time for everyone including myself. It is apparent that they do not care about customer service and that their website continually allows purchases of items that they do not even have in stock. For 11 of the items I ordered in the same day to be cancelled demonstrates that they advertise items that they don't even have for sale or in stock. If this is not false advertisement, I don't know what is. I will not be satisfied until they fix this issue on their platform. 



      Regards,



      ***** *****

    • Initial Complaint

      Date:10/24/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



      The business in this case has not followed through on their proposed resolution, nor responded in a timely manner to follow-up from me regarding that lack of follow through. BBB's publicly visible record of this case should reflect that fact.




      Regards,



      **** *****

      . After several more contact attempts over the following weeks by both email and phone, we have still never received a return message, neither by email nor by phone nor otherwise.

      Estimated cost to repair the damage is $300.
      Photos of damage are attached. They were taken immediately after the delivery crew left.

      Business Response

      Date: 10/27/2023

      Good afternoon BBB, 

      We have offered the customer a $350 refund for the damages to the home. The athlete agreed and we reached a mutal resolution. 

      Business Response

      Date: 11/08/2023

      The athlete has been refunded for $371.00 which we have agreed upon. Please review the email chain below: 

       

      Good morning ****, 
      I apologize for the delayed response- I was out of the office last week. I wanted to hear back from you before processing the refund. 
      I have just went ahead and processed a refund for the amount of $371.00 back onto your Visa ending in 3100. This credit should appear on your banks end within 3-5 business days. 
      I apologize again for this and if there is anything else I can do to assist, please feel free to reach out to me.

      Sincerely,
      Courtney
      Customer Service
      DICK'S Sporting Goods
      ###-###-####
      From: **** ***** <*********@*****.com>
      Sent: 11/03/2023 8:00 AM
      To: **** ***** <*********@*****.com>
      Subject: Re: BBB Reach-out Case ID: ******** (******)
      Courtney,
      I have not yet seen a pending credit on the card used for this purchase. When should I expect to see it?
      Thanks,
      ****


      On Mon, Oct 30, 2023, 23:09 **** ***** <*********@*****.com> wrote:
      Courtney,

      Thank you for reaching out. The proposed refund should cover the repair. I am pleased to hear DSG is taking action to ensure the same issue does not occur for anyone else. 

      - ****



      On Fri, Oct 27, 2023, 10:31 DSG Support <*******@**.******************.com> wrote:
      Good afternoon *****, 
      My name is Courtney and I am part of the Executive Customer Service team here at DSG Corporate! 
      I wanted to reach out to you regarding your BBB complaint referenced below: 
      "Exercise equipment from Dick's was delivered on 9/12 (order number 2*********2, ordered on 9/7). The delivery team damaged our stairway through negligent handling of the box being delivered. We offered two routes to the destination room. When taking the package down the stairs along the delivery team's chosen route, there was a tight corner. Instead of rotating the package or taking the other route, they attempted to shove the package through. Just before the damage occurred, the delivery team leader said to keep pushing, despite the box clearly hitting the walls and corners, because it was ”just paint". After the damage occurred, they turned the box and were able to continue without further damage. The delivery team leader provided an email and phone number to report the damage and said it would be repaired. The phone contact also verified the email address. We called immediately after the delivery was completed and sent an email detailing the damage early the following morning (9/13). After several more contact attempts over the following weeks by both email and phone, we have still never received a return message, neither by email nor by phone nor otherwise. Estimated cost to repair the damage is $300. Photos of damage are attached. They were taken immediately after the delivery crew left."

      I am so sorry to hear about this happening. I would love to do everything I can do to make this a more positive experience with you moving forward. 
      First- I have reached out to our delivery team with your feedback as well as copied management so they can ensure something like this will not happen again for future customers. Also, I would love to offer you a $350 refund back onto your original form of payment which would reflect within 3-5 business days in hopes that you could use this $350 credit to fix the repairs to your home.
      I am so sorry that you have been having trouble hearing from on this issue and I look forward to hearing from you to help. 

      Sincerely,
      Courtney
      Customer Service
      DICK'S Sporting Goods
      ###-###-####

      Customer Answer

      Date: 11/10/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      **** *****

    • Initial Complaint

      Date:10/23/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A package was supposedly delivered to my address on 10/18/23. I was unaware of this the suppose delivery. There was no knock or indication to come to the door that something was being delivered. So 2 days go by and I got a email saying my package was delivered on 10/20/23 thinking that the first suppose delivery was a mistake and that everything came at once I went outside and there was no package. I attempted to call the company multiple times and finally got the message the department i was trying to reach was closed. I did the reach out via chat. they stated i needed to reach out to the carrier. the carrier said I needed to reach out to corporate for a refund or replacement. Please I would just really appreciate some help order number ***********

      Business Response

      Date: 10/30/2023

      Dear BBB,  
      We are sorry to hear about Mr. Wheeler's frustration with their experience. We have researched this and are addressing their concerns internally. If Mr. Wheeler has any other questions, he can reach out to us at ###-###-####.  
      Sincerely,  
      DICK's Sporting Goods 

      Customer Answer

      Date: 10/30/2023

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


      The member from the executive customer engagement team I talked to was unhelpful and unresponsive. Wasn’t able to address my concerns, and didn’t attempt to come up with any resolutions. Based off the limit emails I was sent I would highly not recommend shopping here clearly they do not care for their customers.



      Regards

    • Initial Complaint

      Date:10/23/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,


      **** **********

      Business Response

      Date: 10/27/2023


      Dear BBB,  

      We are sorry to hear about this issue.  After looking into the order numbers, we discovered that these were not orders placed with Dick's Sporting Goods but came from a fraudulent website.  We advised the athlete to contact their financial instituation to dispute the charges.


      Sincerely,  
      DICK's Sporting Goods 

    • Initial Complaint

      Date:10/23/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i placed an order on 10/12. when i ordered it said it would be delivered by 10/13. it never said that date was approximate until i placed the order. which is. very deceptive and fraudulent. i checked the tracking email and it said the due date was 10/19. i was frustrated because i needed it by 10/18 as it was a gift. i chatted to cancel the order and the rep couldn’t help me and wasted my time for over 2 hrs pasting the same responses. he refused to give me an employee id number or his supervisor’s name. he also told
      me he was escalating this and someone would contact me. it’s been 6 days and no one has contacted me….shocker. he assured me it would arrive by 10/19 and he couldn’t cancel the order. it is now 10/23 and i STILL have not received my order. which is absolutely ridiculous.

      Business Response

      Date: 11/06/2023

      Dear
      BBB,  

      We are
      sorry to hear about Ms.**********'s frustration with their experience. We have
      researched and addressed their concerns internally. The order has been delivered to the P.O. Box by USPS and was credited in full for the delayed delivery.  If Ms.********** has any other
      questions, he can reach out to us at ###-###-####.  

      Sincerely,  

      DICK's
      Sporting Goods 

    • Initial Complaint

      Date:10/20/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.


      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,


      **** ******f not I want my money back and they need to send me a box. I would appreciate you help with this issue.

      Business Response

      Date: 10/26/2023

      Dear
      BBB,  
      We are sorry to hear
      about Mr. ******'s frustration with their experience. We have contacted Mr. ****** and reached a mutual resolution. If Mr. ****** has any other questions, he can
      reach out to us at ###-###-####.  
      Sincerely,  
      DICK's Sporting
      Goods 

       

      (offered 50% refund with parts request or zero cost reship).

    • Initial Complaint

      Date:10/19/2023

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      Dick’s either has the wrong person or are lying about any past history of similar transactions. They reached out via email and let me know the same thing to which I asked for the past history they’re referring to. I never received a response.


      Regards,



      ****** *********

      rder.

      Business Response

      Date: 10/30/2023

      Dear BBB,  
      We are sorry to hear about Mr.********* frustration with his experience. Unfortunately, after investigating this, we see that this customer has a history of this type of activity and based on the amount of appeasements he's been given, we are unable to honor any more adjustments and reships.  I have communicated this to the customer. If Mr. ********* has any other questions, he can reach out to us at ###-###-####.  
      Sincerely,  
      DICK's Sporting Goods 

    Dick's Sporting Goods Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.